TicketPeak Reviews

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43 Reviews

- Industry: Music
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Low Cost Solution for a simple performing arts group
Reviewed on 2024/05/31
Pros
It’s everything we need for a low-cost solution for ticketing. Many of our tickets are comped or free, so we generally only have to pay a fee to cover The ticket usage.
Cons
The user interface is a little clunky for making changes to an event, and how it presents attendance is a little bit confusing too.
Response from TicketPeak
Thank you very much Chelsea for taking the time to review TicketPeak. We appreciate clients like you.
- Industry: Performing Arts
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Customer Service
Reviewed on 2021/04/05
Excellent!
Excellent!
Pros
[SENSITIVE CONTENT HIDDEN] is great! Customer service is always available when I need to launch a show.
Cons
We are limited with some covid necessities, but if it weren't for that, it's very user friendly.
Response from TicketPeak
Thank you very much Jennifer for taking the time to review TicketPeak. The TicketPeak Team.
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
2502ticket
Reviewed on 2025/02/01
Satisfied, Great way to efficiently manage classes as well
Satisfied, Great way to efficiently manage classes as well
Pros
Ease of use, it provides organized way to managing venue
Cons
Pricing option can be varied, more optiom can be added
Response from TicketPeak
Thank you for your review! We would love to learn more about your comment "pricing options can be varies, more options can be added". If you feel comfortable, please reach out to us so we can learn more!
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
TicketPeak has been a great fit for our organization. So easy to learn, and service is...
Reviewed on 2017/07/13
Pros
Though perhaps not the most feature-rich option, TicketPeak is so easy to use that our all-volunteer box office staff can learn to use it in no time. And the rates are low so we don't have to worry so much about the bottom line.
Cons
There are enough options and enough reports to handle our basic operations, but a large organization may need something more robust.
Response from TicketPeak
Hi Dan,
Thank you for reviewing TicketPeak we appreciate your feedback and are continuously making improvements!
- Industry: Education Management
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Convenient and Legit
Reviewed on 2024/11/10
The tickets were legit and I wasn’t worried about getting in to the venue.
The tickets were legit and I wasn’t worried about getting in to the venue.
Pros
Ease of use. Convenient, made my day easier.
Cons
As usual, the extra convenience fees are annoying.
Response from TicketPeak
Thank you very much Katie for taking the time to review TicketPeak
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent, Full Circle System to handle all our needs as an Educational Theater Organization.
Reviewed on 2024/01/22
They are an excellent company who is easy to work with. Highly recommend!
They are an excellent company who is easy to work with. Highly recommend!
Pros
Customer service is SO RESPONSIVE. They listen, hear our needs, and then update the software so efficiently to meet their customer's needs.
Cons
As they were initially built as a ticketing/event management system, they are working to evolve their class registration/management tools.
Response from TicketPeak
Hi Melanie, thank you for the kind words and positive feedback. We truly value clients like BAM and strive to provide the best service and support.
The TicketPeak Team.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We Love TicketPeak!
Reviewed on 2024/01/21
Excellent. They take a keen interest in our business and how we can increase our event revenue.
Excellent. They take a keen interest in our business and how we can increase our event revenue.
Pros
TicketPeak works without glitches. Their customer support is outstanding. They listen to us about new features.
Cons
Would be nice if they add private lesson functionality at some point.
Response from TicketPeak
Hi Marian, Thank you very much for taking the time to submit a review. We really appreciate it.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Recommended by a friend and we stayed for the service and features
Reviewed on 2024/02/23
It’s been fantastic. All of the team members we’ve had the pleasure of contacting have handled any...
It’s been fantastic. All of the team members we’ve had the pleasure of contacting have handled any issues quickly and to complete satisfaction.
Pros
Easy to use once things are setup. It’s a learning process and once it’s accomplished it’s very simple to keep going. Completed events automatically disappear from public view.
Cons
It’s sometimes difficult to remember how to do infrequent tasks such as issuing a refund.
Response from TicketPeak
Thank you very much for the kind words.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
School plays are easy to sell.
Reviewed on 2024/02/23
Great service from TicketPeak. They are very helpful!
Great service from TicketPeak. They are very helpful!
Pros
Online ticket purchases are a breeze and easy for the purchaser.
Cons
I'd like to be able to run customized report options.
Response from TicketPeak
Thank you very much for your kind words

- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TicketPeak offers a valuable service for our theatre.
Reviewed on 2021/04/05
We've used them for over nine years and have been very pleased!
We've used them for over nine years and have been very pleased!
Pros
We have used TicketPeak as our ticketing vendor for over nine years. As we've grown, they have grown with us. When we have a new need, they either show us how to use their system in a new way, or will accommodate their system to meet our needs. The product is very functional and their support is exceptional! Highly recommend them!
Cons
Any cons I might have had were either something I didn't know how to do, or were addressed with their tech department and fixed to accommodate my needs.
Response from TicketPeak
Hi Lesa, thank you for the kind words and positive feedback. We truly value clients like The ACT and strive to provide the best service and support.
- Industry: Education Management
- Company size: 51–200 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TicketPeak - Great Ticket Platform
Reviewed on 2021/04/12
We previously sold tickets in person and over the phone. TicketPeak has streamlined this process...
We previously sold tickets in person and over the phone. TicketPeak has streamlined this process so much and freed up precious time. The customer service is great! Whenever I have a question, or something I am trying to figure out, I can simply contact your customer support. [SENSITIVE CONTENT HIDDEN] is amazing and always cheerfully answers any of my questions, or fixes any of my problems. Overall this was a wonderful addition to our school events.
Pros
Our school uses this software for the sale of several types of events, from general admission to drama/musical assigned seating. This software makes it very easy for our customers to purchase tickets. We place the link on our school website for easy accessibility. The variety of reports makes it easy to track customer information and sales. You can easily export information for easy use.
Cons
There are several areas to add information. When added the information goes to different locations. From what customers see on the order site, to what is seen on the order confirmation page, to what is printed on the tickets. It is a bit tricky to know what goes where. It can be a bit of trial and error to get it all set up the way we want it. We use this for multiple events, but it is not something we use every week, so it can sometimes take a bit to get it set up the way we want it. With that said, it is still worth the set up struggles, as the rest works seamlessly.
Response from TicketPeak
Hi Robin,
thank you so much for the review, we value your feedback and would like to hear more about any struggles you had navigating the system so we can make it easier for you and provide the necessary support. Please contact us at your convenience.
The TicketPeak Team.
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Review Source
Overall rating
- Ease of Use
- Customer Support
COULD NOT BE HAPPIER!!!
Reviewed on 2013/03/14
We had decided this year to switch to online assigned seat ticketing so that it would be less work...
We had decided this year to switch to online assigned seat ticketing so that it would be less work for us during the school day and less lines at the door due to the fact we were always general admission. We went back and forth on whether or not we wanted to do it and i look back now and i'm mad at the time we wasted making a decision because it was THE BEST DECISION we could have made. It saved us SOOO much time and aggravation and kept our lobby so much more pleasant. In the past people waited an hour or more on line so that they got a good seat. Now, people came 15-30 minutes before show time, could walk around the lobby and then go in to their assigned seats. We noticed we also sold a lot of merchandise in our lobby this year because people did not need to stand in line, which was an extra added bonus! DO NOT WASTE TIME, EMAIL TICKETPEAK TODAY!!! You will NOT be dissapointed!!! Thank you Louis for all your help!!!
Pros
-AMAZING customer service. Probably the best customer service i've ever dealt with ever. Louis was available via email and phone and wrote back to emails immediately. I never felt stressed waiting for a call back from him b/c he was so prompt in getting back to me. I really wish all companies had someone as attentive and reliable as he was with ticketpeak.
-The site is very easy to maneuver through. At first i wasn't sure what to click and where to go but after playing around a little bit, it was mostly self explanatory and most people would have no problem using it.
-EXTREMELY quick in getting our site up and running. It was less than 24 hours from the time i sent Louis our seating chart and we started selling tickets.
-LOVE that you can add a jpeg logo to personalize tickets.
-It's GREAT that you can add messages on the ticket regarding the show.
-the reports the site provides are SOOOO informative and helpful afterwards.
-We received a ton of compliments.
Cons
I can honestly say that i cannot think of any cons of this site or the people that i dealt with. It really is a fabulous site and program and I have and will continue to recommend it to people who could benefit from it.
- Industry: Performing Arts
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ticket is a versatile platform for small and mid sized performing arts venues
Reviewed on 2021/04/01
TicketPeak has really allowed us to take all of our shows and activities online and create an...
TicketPeak has really allowed us to take all of our shows and activities online and create an interface with our volunteers and actors in an inexpensive and versatile way.
Pros
I have appreciated the versatility of the platform, especially for a small, black-box theatre like ours. That fact that you can design and implement your own seating chart without having to have the involvement of other technicians was really the game changer for us, as our performances can have a totally different setup every show. I also have utilized and like the various reports for customers and purchases, and they are constantly adding improvements.
Cons
It was a little clunky and not very user friendly in its first iteration, but that has improved dramatically. It does have a bit of a longer learning curve, but the feature set is worth it.
Response from TicketPeak
Thank you Timothy for taking the time to provide some great feedback. We truly value clients like you as we strive to provide the best service and support we can.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wonderful software and tech support
Reviewed on 2021/03/30
Our organization has used TicketPeak for 6+ years and have always had the help we needed from...
Our organization has used TicketPeak for 6+ years and have always had the help we needed from customer support to work through setup and issues with events event the day of an event. They fix whatever issues we have quickly. setting up an event and linking to websites is pretty easy and self explanatory. I highly recommend TicketPeak for your next performance.
Pros
Ease of use, functionality and customer support.
Cons
admin side needs a mobile version for tablets when your on the go or at events.
Response from TicketPeak
Thank you for your review Jessica. We appreciate the feedback and would love to review the mobile version of the new site with you. Someone will be in contact with you to go over your concerns. Thank you.
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
It is pretty basic, but meets our needs as a small not-for-profit theater company.
Reviewed on 2017/07/20
Pros
The reasonable price is a big draw, but it is also pretty simple to set up the events. The upgrade to mobile-friendly was great. I like that we can upload an image to our tickets and edit the content, at least somewhat. Our switch from PayPal to the TicketPeak credit card processor resulted in far fewer payment problems!
Cons
The reports are pretty clunky and a bit confusing to download. It would be nice to archive old events such that they no longer show up on the reports option. Marking dozens of boxes to sort to a specific event is pretty annoying.
Response from TicketPeak
HI Susan,
Thank you for taking the time to submit a review. Sorry to hear you are having trouble with the reports section. If you need some support with this we would be happy to help, additionally we have an extensive FAQ section available on our site as well.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied
Reviewed on 2017/10/06
Pros
It is a great for the money. They provide excellent customer service, personal attention to needs that arise.
Cons
Some things are a bit difficult to navigate. Seating charts are small. Mostly satisfied with minimal complaint.
Response from TicketPeak
Thank you for taking the time to submit a review!
- Industry: Performing Arts
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
This has been a great solution for our theatre group. It has aided in cash flow, important for...
Reviewed on 2017/09/07
Our cash flow was better. We did paper registration and cheques/cash the first day of class. Now we...
Our cash flow was better. We did paper registration and cheques/cash the first day of class. Now we have a continuous online registration. We are still converting people to online after all the years of being paper based. It's easy to print registration lists to know who's coming and how much room we have in the class. Online ticket sales are great, we know when our small studio is sold out.
Pros
Training was easy, it's very intuitive. Our customers have asked for online technology for a long time and they are happy too with the ease of use of the software.
Cons
I would like to be able to make distinct groupings for our classes, I loaded Fall, Spring, March Breaks and they are one long list, it would be easier to see what you are looking for if there could be breaks in the listings. I'd love a bigger logo for our group too.
Response from TicketPeak
Thank you for taking the time to review TicketPeak! We appreciate your feedback and are constantly working on making improvements.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fort Peck Fine Arts Council
Reviewed on 2021/04/05
It's been excellent because of the customer service.
It's been excellent because of the customer service.
Pros
The customer service is fantastic. Working with [SENSITIVE CONTENT HIDDEN] has been very easy.
Cons
I was new to this job and this is the only software ticketing service I've worked with. I have nothing to compare it to.
Response from TicketPeak
Jennifer, we value you as a client and thank you for taking the time to submit a review. The TicketPeak Team.
- Industry: Education Management
- Company size: 51–200 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ticket Peak Enhancements
Reviewed on 2021/04/06
Excellent customer service!
Excellent customer service!
Pros
The latest enhancements to the website are terrific. Well thought out, easy to modify, including seating charts, and social distancing option is great.
Cons
History of past event sales should have been migrated over.
Response from TicketPeak
Hi Bill, Thank you very much for taking the time to submit a review. We really appreciate it.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product and service
Reviewed on 2021/04/05
TP has been a great company to work with for what we do in the school setting and specifically...
TP has been a great company to work with for what we do in the school setting and specifically through the past year with limited seated and restrictions with Covid.
Pros
TicketPeak is easy to use and has increased its functions over the past two years. They have great customer service and have been great to works with.
Cons
Some of the weaknesses have been addressed and they have added to what you can do over the past two years. They next thing I hope for is to be able to add a view of the seats from the vantage point of the seat so a patron can see what it looks like before they purchase a seat.
Response from TicketPeak
Thank you Clint for taking the time to review TicketPeak. The TicketPeak Team.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Customer Support!
Reviewed on 2016/08/08
the folks at Ticketpeak are extremely responsive and easy to work with. The service itself is very...
the folks at Ticketpeak are extremely responsive and easy to work with. The service itself is very easy to use, both for us and for those getting seats.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Ticket Peak Online Ticket Sales
Reviewed on 2011/03/18
Great product at the best price. I certainly looked at many options and chose Ticket Peak. I...
Great product at the best price. I certainly looked at many options and chose Ticket Peak. I highly recommend it to any organization. And, the service is absolutely outstanding.
Pros
Louis Lamoureux is the absolute BEST person I've ever had the pleasure of dealing with. Instantly responsive to any question I've had and gives great advice and instruction. The product is imminently user-friendly and with Louis, very easy to setup and get started. I know that it has increased our sales even over the short period I've used it and the option to buy tickets online has not even been well publicized yet.
Cons
I would like to access the event report in the "reports" section without going to the ticket page. When entering events, I would like the option of entering multiple dates for each event without having to reenter the entire event. Would like a "promotion" option which would allow a bank of numbers to be assigned which buyer could enter for discount on individual tickets.
- Industry: Sports
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple to use
Reviewed on 2021/04/15
We use Ticketpeak in a unique way. We are a not for profit Women's golf organization. We use...
We use Ticketpeak in a unique way. We are a not for profit Women's golf organization. We use ticketpeak for our members to signup for our many events. We can put a limit on tickets and offer different categories such as Green Fees and Green Fees with cart. We are all volunteers so being that it is easy to setup and not take alot of time to manage is a plus.
Pros
Easy to setup and integrate. At anytime, we know how many people have signed up for each event.
Cons
I think it would be nice to be able to label some of your own form boxes
Response from TicketPeak
Joanne,
Thank you for the feedback, we take client suggestions seriously and are constantly improving and updating. Thank you for being a valued client.
The TicketPeak Team.
- Industry: Performing Arts
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, lots of features
Reviewed on 2017/09/07
We are able to offer ticket sales online, which has reduced the number of volunteers needed at...
We are able to offer ticket sales online, which has reduced the number of volunteers needed at businesses to sell in person, and helped us keep better track of ticket sales.
Pros
It fits our needs perfectly at a price that fits our budget. We don't have need for lots of features, so it is fine.
Cons
Once in a while I have issues with ticket screens not showing how I expect, but fixes are pretty easy.
Response from TicketPeak
Thank you for taking the time to review TicketPeak!
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Review Source
Overall rating
- Ease of Use
- Customer Support
Ticketpeak for theatres
Reviewed on 2011/02/15
I would definitely recommend TicketPeak. If you are looking to streamline your ticketing process...
I would definitely recommend TicketPeak. If you are looking to streamline your ticketing process for an event, have assigned seating, automate your processes and save your self time and money while at the same time creating a professional ticketing process TicketPeak is the way to go.
Pros
system is easy to use, easy to integrate with existing online box office and company website, makes assigned seating for a venue simple and automated cutting down on our man hours for ticketing, ticket links for customers to self print works great and the system allows for on line access to check in redeem tickets at the event and search for existing purchases in the event someone forgets to bring their tickets to the theater. Events are customizable and new venues are easily uploaded to accommodate different seating charts.
Cons
very few cons we have found in using Ticketpeak. There is a very slight learning curve to the system.