TicketSpice Reviews

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100 Reviews

- Industry: Environmental Services
- Company size: 2–10 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Is it possible to give six stars?
Reviewed on 2018/10/03
TicketSpice has made selling tickets for our small workshops a breeze. Our older, less tech savvy...
TicketSpice has made selling tickets for our small workshops a breeze. Our older, less tech savvy community has had no issues using this solution.
Pros
I love how affordable this solution is. The transaction fee is minor and there are no monthly fees. As a small non profit, offering small workshops, this was seriously appreciated.
Cons
It took me a little while to realize the other solutions offered by WebConnex. We setup TicketSpice for an event before eventually using RegFox because it was more complex.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Faith in God Theater Group Approval
Reviewed on 2024/04/08
It is our initial experience but so far so good.
It is our initial experience but so far so good.
Pros
Personal contact when there was a problem and quick response
Cons
Reports - wish there was a report for just who's coming and not just orders
- Industry: Writing & Editing
- Company size: Self Employed
- Used Weekly for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Great customer service
Reviewed on 2024/03/19
I’m really enjoying using it and will do so again!
I’m really enjoying using it and will do so again!
Pros
When I had trouble setting up online payment processing, the online chat with [sensitive content hidden] was very helpful, and when he couldn’t help, he found someone who could. I then talked on the phone with someone who helped me figure everything out. It was so helpful and made things less stressful.
Cons
I had a little trouble at first finding a payment processor that would work.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product and amazing customer service experience! Thanks, [sensitive content hidden]!
Reviewed on 2024/12/02
[sensitive content hidden] made my TicketSpice experience amazing! Customer service is friendly and...
[sensitive content hidden] made my TicketSpice experience amazing! Customer service is friendly and efficient.
Pros
User-friendly platform & exceptional support!
Cons
Nothing! My experience was fantastic overall.
- Industry: Fine Art
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best find after lots of research!
Reviewed on 2020/02/12
Overall we are very happy with this product and using it for registration on our events!
Overall we are very happy with this product and using it for registration on our events!
Pros
Easily customizable. Great customer service! Had all the features we needed and lots of ways to create features we needing, using other features. That might be confusing - but basically they have lots of ways to create options and services that may not be plainly available through their software. It's been really great!
Cons
There was a minor glitch in the middle of our festival that we were able to work around, but it caused about 30 minutes of panic. It was part user error, but also part back-end software glitch. However - like I said, it was minor. Also, it was a Saturday and someone from TicketSpice called me on my cell directly from their cell on their day off to make sure I got it figured out.
Alternatives Considered
TicketSauceReasons for Choosing TicketSpice
More customizable. More of what we needed.Switched From
Member SolutionsReasons for Switching to TicketSpice
More customizable. More features that we needed.- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
LOVE TicketSpice!
Reviewed on 2019/08/06
Our agency had a great experience and used it to track our major fundraising event of the year. We...
Our agency had a great experience and used it to track our major fundraising event of the year. We specifically enjoyed being able to add a donation button in case people could not attend the event, but still wanted to support us. It turned out to be very helpful for us!
Pros
It shows so much information about your buyers which gives us great feedback on the events we host. We have used it for one event so it was very cost effective and we will continue to use it even after our free trial ends. Links are able to be sent out and emailed so you get a larger response from attendees in a quick time frame! The customization makes it perfect to use for any event, you can even add your own theme or background (we used our company logo).
Cons
Nothing. It was perfect for our event! I would recommend it to anyone hosting an event (especially if they are on a budget).
- Industry: Fund-Raising
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SDCCE TicketSpice Review
Reviewed on 2024/04/08
I am very pleased and I plan on using TicketSpice for more events in the future.
I am very pleased and I plan on using TicketSpice for more events in the future.
Pros
The ease of use. Prior to using TicketSpice everything was done by hand. TicketSpice saves us a lot of time with registration.
Cons
I actually have not had any problems. The program is great and the support is outstanding.
- Industry: Farming
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ticketspice is Top Notch
Reviewed on 2024/06/11
Pros
1. The CHAT option is excellent. The staff is patient, competent, thorough, and have excellent communication skills. They are prompt in responding, always follow through, and extend a follow up on the session. 2. Reports and Electronic Payments are timely. 3. Access to reports (i.e., ticket sales per day, deposits per day). Support to ticket holders from my end with requests and information, i.e., for change in reservation, etc., is very user friendly.
Cons
There is nothing I "liked least" about TicketSpice.
- Industry: Fund-Raising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for Charity Events
Reviewed on 2023/05/24
Our charity has been using TicketSpice for several years now. Moving from one year to the next is...
Our charity has been using TicketSpice for several years now. Moving from one year to the next is extremely easy, even when the people in the Ticket Lead role change. Support is very good through the chat system. And if there is not an off-the-shelf Help for your question, the personalized assistance is great.
Pros
Having a multi-use ticket was a key deciding factor rather than needing many tickets for each person. The online support has been wonderful.
Cons
Dealing with graphic elements that need to be certain sizes can be a challenge for a user that isn't tech savvy for dealing with the manipulation of graphics. But anyone that has spent much time dealing with making graphic-heavy presentations will not find it difficult.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Positive Experience
Reviewed on 2024/09/03
Pros
They are very fast at responding and are knowledgable about their site.
Cons
That there is no phone number that I am aware of to call.
- Industry: Events Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great platform for Ticketing!
Reviewed on 2024/04/10
Pros
This is very easy to set up and manage! The reports are detailed and the user side is friendly for non-tech-savvy attendees. But the best part about TicketSpice is the customer service! The team is available to help and they are so friendly and willing to go the extra mile!
Cons
We really need a platform that can offer reserved seating and assign unique names to each seat.
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Customer Service
Reviewed on 2024/03/14
Incredible customer service. Always quick to respond.
Incredible customer service. Always quick to respond.
Pros
What I like about ticket spice is the quality and knowledge of all team members. They respond rater quick. It has never take long to resolve any question I've had.
Cons
I would like to be able to have meal choices and reserved seating to be an option on a templet
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TicketSpice, Ticket sales for nonprofit organization
Reviewed on 2023/05/04
Straightforward ticket sales. Easy reporting. Great customer service.
Straightforward ticket sales. Easy reporting. Great customer service.
Pros
TicketSpice's customers service is always prompt, friendly and helpful.
Cons
The "Payouts" report needs to be refreshed from time to time to receive accurate information. As long as you are aware of this, it's no problem at all.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thank You!
Reviewed on 2022/10/14
Superb
Superb
Pros
Excellent Customer Service - ease of applications - creative & fun functionality - quick response time - ease of adaptability - helpful video training.
Cons
At the beginning, it was difficult with 2-site to check; TicketSpice & Webconnect. Once we were all set, it was a breeze.
- Industry: Wine & Spirits
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Do more, Make more, Keep More
Reviewed on 2020/03/11
Our overall experience with Webconnex and their Ticketspice platform has been excellent. They have...
Our overall experience with Webconnex and their Ticketspice platform has been excellent. They have created a great product and backed with a great team to assist you in any way they can is a win, win for us as an organization that really needed to optimize our time and organize the way we did business.
Pros
Ease of use and integration with our company was number 1 for us. We have grown up right along side of TicketSpice and it has only gotten better. The initial implementation was easy, successful and all due to their excellent support team. Their analytics is an important aspect of the software to us as well as flexibility to customize.
Cons
There are always room for improvement and before you can even ask for it the team at Webconnex will most likely have thought of it and already working on it. They are always open to suggestions!
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Peanut butter ticket time
Reviewed on 2016/08/04
I had a good experience overall. It's always challenging to switch versions but I found it to be...
I had a good experience overall. It's always challenging to switch versions but I found it to be pretty easy.
Pros
I like the look and feel much better. Software looks great on mobile devices and loads fast. templates are easy to use.
Cons
It is sometimes difficult to find what you are looking for, or the best way to do something. I also don't really like how you can't get totals for the different ticket types easily without pulling a report. There is that one graph with the sales trends which is helpful, but when your ticket types over lay each other, you can't really view them unless you zoom in extra close. Would be great to see those numbers with a roll over or a chart of how many and how much.
Another issue is tokens. I wish you could set up a token and add the ticket types you want to instead of having them all go into the same token. I know you can set it up through the app to have the ones you want selected but having to update all the devices to do that can be time consuming. From a manager point of view I do not want my ticket takers to have access to types of tickets they can scan. Leaves room for error at a very busy event.
When it comes to CSS I had some issues getting what I wanted to work all over the document. Front sizes would jump or not stick when I would use the HTML button. I finally gave up. Would be great to have a tutorial on how it works and if there are any tricks.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Blown Away
Reviewed on 2022/06/05
Excellent!
Excellent!
Pros
This was likely one of the most satisfying experiences I've ever had with any company, from design to implementation to speed of processing, and especially customer service. Top Shelf all the way.
Cons
Creating and loading reports wasn't as intuitive as perhaps could be, and the reports themselves, once generated, had glitches.
- Industry: Education Management
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent ticketing option
Reviewed on 2022/07/27
Excellent customer service. Agents were very friendly, quick to respond and gave timely, helpful...
Excellent customer service. Agents were very friendly, quick to respond and gave timely, helpful advice and offered other useful tops.
Pros
The software was easy to use, intuitive and facilitated event management.
Cons
It would be nice to be able to share seating layouts from one account to another. For example, the venue we used had their own ticketspice account, but since we were a separate group just using the venue on our own account, we had to create our own seating chart layout and could not import their existing seating layout.
- Industry: Performing Arts
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No ticketed events without TicketSpice
Reviewed on 2018/09/17
As a start up, we needed to ticket events in a cost effective manner, that still made us look...
As a start up, we needed to ticket events in a cost effective manner, that still made us look professional with a platform that is user friendly for nonprogrammer types. Ticket Spice was the perfect answer for us. As long as I'm at the helm of our production company, I will never use another platform to ticket source our events.
Pros
The ease of putting together ticketing for a simple event to the most complicated, professional looking results, and helpful, timely customer service.
Cons
The only con I can think of is online customer service is offline on the weekends/Sundays. Sometimes that's when I'm working on the platform. But their online resources to find your own answers is really helpful sometimes negating the need to speak with someone directly!
- Industry: Entertainment
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We have been using Ticketspice for years!
Reviewed on 2022/09/13
Responsive with customer service and like using the texting service.
Responsive with customer service and like using the texting service.
Pros
I have been using Ticketspice for years. I have used other companies but have found that Ticketspice works the best for our needs.
Cons
A little confusing in setting up your tickets.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Not only an affordable service but a dream to work with
Reviewed on 2017/08/23
Pros
Everything about Ticketspice has been great. The website configuration was absurdly easy. Configuring the auto deposit was easy. And the check in software was absurdly easy to use. The few times I did have questions the customer support answered the questions pretty fast as well.
Cons
My only complaint about Ticketspice is that they do not support Android. Once they have an Android app I do not know what they will be able to do to improve their service.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thank you, TicketSpice!
Reviewed on 2016/07/05
We used TicketSpice for our largest fundraiser of the year; a unique Orange is the New Black-themed...
We used TicketSpice for our largest fundraiser of the year; a unique Orange is the New Black-themed premiere party and musical performance. Learning how to use the app, tailoring it to our needs, getting near-constant and friendly assistance from the TicketSpice team, and utilizing the app during and after our event was all simple, exciting, and worry-free.
Pros
The customer service was prompt, friendly, and patient. The app was flawless on the night of our event. The cost is very low without sacrificing quality. The app was flexible enough to meet nearly every need we had from start to finish.
Cons
The only real con for us was some limitations with reporting. It would have also been nice to do a test run of the app in action (scanning tickets, etc) with a test ticket - versus having to use real tickets for testing our phones, etc.
- Industry: Motion Pictures & Film
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
best ticketing app around!
Reviewed on 2017/05/12
This is the 11th year of my event and I've used a wide range of ticketing software over the years....
This is the 11th year of my event and I've used a wide range of ticketing software over the years. From eventbrite - to my own custom ticketing system I coded for Wordpress. I've tried quite a few ticketing options, and Ticketspice has been by far my best experience. It's easy to customize, and offers just about all the features I need! Whether I want to add on to an original order and automatically charging the customers credit card, update my ticket landing page, export reports or check-in with the Ticketspice app - it's been a delight. And... customer service is very responsive!
- Industry: Philanthropy
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love the on-demand support!
Reviewed on 2018/03/15
Pros
Great ticket sales are in your control with this software. You have full customizing power and the option to create free or paid ticketing for your event. You can easily gather all the information you need from ticket buyers and when you need help, it's only a chat away!
Cons
They have a very similar software called regfox, it is a little unclear when it is best to use each but the good news is, once you learn one, you can work on the other too!
- Industry: Farming
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Owner
Reviewed on 2022/09/27
Customer service is great and that’s a huge deal for a business owner
Customer service is great and that’s a huge deal for a business owner
Pros
Compatible with our website and the ticket was easy to set up
Cons
In the beginning I wasn’t sure where to go and what to click on. But once you get going it was easy to configure