Valant EHR Suite Reviews

Great for larger practices. I most like that Valant values what we (as users) have to say and they do actually make updates in accordance, unlike many platforms. Schedule and documentation are very easy to use. Great for large practices. Easy to use overall. Easy billing, but there are still bugs.

There are bugs. I also hate that we can't send out a link to e-sign documents - so new clients need to make a portal account and then we have to remember to send them the forms through the portal afterward. This is quite difficult. I wish there was a way to just send a new client the link to the intake forms like Kaero and AdvancedMD. However, they made adjustments to the portal that make it easier to use and I don't doubt that they will continue doing so. I must say that since the beginning, we were VERY unhappy with Valant. We feared that they will increase the pricing on us after the first year, making it financially infeasible to keep the platform - we still haven't signed on for next year, so I'm not sure if this will happen. I wrote a very negative review before, but I felt the need to update it because Valant is really making progress with bug fixes and new updates, which we really appreciate. Overall, I'm happy that we chose Valant now and while praying they don't screw us with the new rates, I'm looking forward to new updates as they come.

Valant has a user friendly interface, incredibly easy to use, and we can keep everything right here in the system. Customer service is great and easy to work with when anything is needed.

That you must purchase another system for claims managment. That can become super expensive and difficult moving between both systems.

Functionality, ease of use, comprehensiveness

Clients sometimes have trouble logging onto telehealth

This is a very user friendly platform. I'm not the most computer savvy person, and the knowledge base is a fantastic resource if I ever need a refresher on how to do anything. Valant is always coming out with upgrades and new features that continue to effectively help with time saving, patient relations etc.

The hold times to get through to someone over the phone for help can be quite long. Fortunately, a lot of information can be found in the knowledge base, but sometimes you need to speak to an agent and the hold times can be excessive.

Valant was the best choice for our behavioral health clinic. They continue to update and expand features that have improved the functioning of our system. It has saved time and worked well with our systems. Billing was a major improvement and linking to our Calander and notes was essential.

There are some features in the assessment and MTP that could be improved for our particular uses. Also billing is slightly complicated and could be simplified with some small adjustments. I do however appreciate the flexibility.

I LEARNED THE SYSTEM FAIRLY QUICK. IT SEEMED TO BE USER FRIENDLY. I AM SORRY TO SEE YOU GUYS LEAVE.

I DID NOT LIKE THE FACT THAT IT TOOK YEARS FOR US TO GET TO THE POINT WHERE IT WAS FULLFILLING OUR NEEDS.

Ease of ERA posting verses hand inputing

Modifiers are time consuming to add and some reports are not easy to use

Scheduling, claims denials, and ERA’s are items that stand out above, and beyond any other system I have used

The only downfall I feel is the client portal. A lot of clients have trouble getting onto the portal because it is not supported by many browsers. And a lot of clients use their phone.

Nothing. A special word should be invented specifically to describe how frustrating this EHR is.

No customer service whatsoever. When you make an appointment, they don't show up, and this happens repeatedly. Extremely difficult to use. Paying for essentially nothing, because it is not usable.

I like that it is all in one for scheduling, billing, and documentation.

Customer service is wonderful once you get a hold of them, but hold times are too long.The prospective patient feature is a great idea, but needs work.I have connectivity issues with Valant on a regular basis, but I can go to other web sites without trouble at that same time.I’d like for prospective patients to be able to schedule appointments directly into providers’ schedules, pending provider approval.I’d like Valant to add a couples and a families mechanic. Right now there is no graceful way to facilitate this work.

I like that everything EHR is in 1 place adn the system is user friendly

the times when the system server acts up bc then we cannot do anything

Very organized and built for mental health.

Nothing to mention at this time because there are so many positives.

Easy to use and able to manage other documents on the system

Some intermittent connection issues but very infrequent

The product is intuitive and customizable

I would like to be able to submit suggestions for additional measures without making a ticket that does not have options that apply easily.

Having easy access to the suite on a 24/7 basis is great. The cite is rarely down.

The interface between Change Health Care and Valant has been most disappointing; taking months to resolve this issue has resulted in 3 months of denied claims for multiple clients that now requires an appeal process.

Documentation and billing are easy. I like the auto populate features.

Sometimes hard to customize and figure out problems

Ease of schedule blocking and documentation.

Customer support is unresponsive, and implementation suggestions are not listened to.