TheraNest Reviews

Easy to use. I don't use a lot of the features that are provided

Poor customer service. Dealing with a payment issue for over 2 months. Having to chase people down for a response. Rules and guidelines aren't easily laid out due to what they feel Admin "should" be doing; but it's not a requirement. Due to this non-requirement; TN has taken almost $500 from me due to a data breach; that I still have yet to hear anything about how it happened.

TheraNest is an excellent platform for mental health professionals, offering a seamless and organized approach to managing client records and documentation. One of its standout features is the easy access it provides, allowing users to efficiently create initial assessments, case notes, treatment plans, and contact logs without hassle.

Overall, TheraNest streamlines administrative tasks improves workflow efficiency, and enhances record-keeping, making it a top choice for therapists, counselors, and mental health professionals. It would be an great addition to add AI.

I started with my clients plus when it was in its infancy stage and now it is a part of Theranest. The packaging and options and software availability is super easy to use. What I like most of all is the customer service.

The customer service is outstanding and always very personal.

Sometimes change is hard and changing is what I like least about fairness but it is always for the best.

Easy to use, saves work as I go, and appearance is manageable to see what clients I have for the day or week.

It would be nice if it had a built-in spell checker.

I like how easy, simple and applicable TheraNest is to my documentation needs.

I do not like how this program does not automatically save my work. If I am not saving notes/assessments (short and or long documents) periodically and there is an issue with TheraNest or the internet connection, all is lost, and I need to start over. This creates more work for me and demands more of my time.

What I like most about TheraNest is the simplicity and functionality. I love that TheraNest actively implements user feedback to enhance my experience. Having a chat feature where I can connect with a representative is very efficient.

I would like more multiple choice features when it comes to filling out a MSE or a progress note. I would like the feature to print a progress note without a treatment plan attached, I would like to have the option to redact information before printing, and I would like for the little note icon on the calendars weekly page to be a different color when I sign a note as opposed to not signing the note.

It's user friendly for the providers and clients.

When I need help it will not allow me to chat. It takes my information and I have to wait for a response via email.

I am unable to use the ERA auto post function because it does not work with the payer. I am unable to use 270 / 275 function.

TheraNest is very simplistic and easy to use for a small practice

TheraNest is unable to handle multilevel practices that require collaboration between various levels of providers (more specifically therapist and bachelor's level caseworkers)

I have been using this software for over 10 years. I appreciate the ease of on-boarding and the quick response from customer service.

Like most software the price could be cheaper. I wish there were more included features instead of paying for each additional feature.

It is intuitive to navigate and allows for personalization.

The calendar appears to be very buggy. I am unable to modify existing appointments and can no longer reschedule appointments.

It's user friendly. Good enough for me to use. I would rate it a 7/10

It takes forever for it to load. I have tried it in different locations and it seems to take forever to load. I have to continue to click the reload button over and over. Especially to pull up the month calendar and sometimes the ledgers.

the clarity of tasks, easy to navigate categories, design

it breaks often, slows down too often. I hate the new feature with copying notes from last appointment where it copies the last appt's time! So inconvenient!

It’s an all in one practice management tool.

Because they are constantly innovating and improving their product there are times that those improvements create unexpected glitches that take time to fix.

I love how it is easy to set my practice forms the way I want them and it converts to a PDF file as well. Also, the price is reasonable for an EHR and starting a private practice.

The tiered pricing for client volume and seems like there should be a cap on it. It would be nice for group notes, that I use for couples counseling, to give me the option to use the note I designed instead of the one built in.

Everything in one spot. The ease of scheduling.

Some of the commands could be more fluid. For instance ability to see all client documents from each interaction.

It’s easy access. Easy to update. Easy to maneuver

I hate that there isn’t an application for IOS or android.

The accessibility and functionality of the site

Inability to video with multiple clients

Notes, billing, documentation, uploads, client facing user interface

It can be buggy at times, especially on my iPad. It also doesn’t have a great family client system (parent/child).

It works fast. Theranest is easy to maneuver.

I wish we had notifications when families respond to us on reminder.

Theranest had ease of navigation inside their system for the most part.

If you do not use their clearing house, they charge you extra and then start messing up your EDI and billing. They will NOT allow you to manage your charts in a timely manner when trying to leave their system. I have been trying to leave their system since August and it is now October. Because they are making it difficult to leave, it is forcing me to pay for a system at a high price that I am not using. For example, you have to delete everything one at a time, and then they only let you delete 3 people a day. So, they are making bank because I cannot leave their system from their lock down of MY CHARTS. Imagine when you have almost a thousand or more people to exit the system how this impacts you financially as a business owner. So, essentially, I am paying for 2 EHRs.

Theranest is easy to navigate and it is not difficult to get support

It lags a lot and we do not get our answers met when we email