Compulink Healthcare Solutions Reviews

Implementation, had sessions booked to train how to use it. Also, I like the cloud based model, don't want to have to worry about a physical server. I also liked how it is flexible, right now I just use the EHR but it is flexible to add dispensing or contact lenses in the future. It is also flexible in cost based on number of computers which is good since I'm a small practice. Easy to book appointments.

Some glitches like entering IOP has to be done in a certain order and some cosmetic glitches like overlapping text in the software. The software has overall improved and become easier to use over the time of be being with it, but at first it took a while to figure out where things were.

notes are easy to write. Most my documentation takes about 3 minutes per patient to write up.
When features work, they sometimes work well (albeit often glitchy, often broken)
Finished product (therapy note as a pdf) looks fantastic.
Since we now get paid electronically, we get paid faster.

-glitchy. Often produces ridiculous errors. Not at all intuitive. To learn how to use the software, you essentially have to get used to all their glitches, so you eventually learn how to avoid them. Dont waste time asking them to fix them, either.
- "Running Diagnostics" is an impractical pain, and a fool's endeavor, as it is yet to actually do anything. I would be pleased if I never ever heard that again from someone at Compulink, ever again. I'll not hold my breath waiting for it to work. I would ballpark that we're currently at 0/50 in this endeavor.

- Insurance verification in a program called Psych Advantage (which we could pretty easily argue should aptly be called Psych Dis-advantage), which actually does not verify the mental health benefits of the insurance is purely ridiculous. There's no way around that other than admitting that you made this program for medical practices and never bothered to actually tailor it to mental health, and that's clear.

-The lack of knowledge and agreement about your own software that you own employees have is disconcerting. I called more than a handful of times about integrating quickbooks ( great example, because their own website says the product does this), yet many of the employees took this as brand new information or denying it outright. A similar thing occurred when their own employees were unaware there was a telehealth built in option.

I love the fact with a little bit of help I can pretty much customize any part of the product to work with our organizational workflow.

Due to the number of customizations, it does not run as consistently as we would prefer.

I liked the ability to create my own layouts and favorite encouters to be more efficient. Also like the feature where I can just duplicate previous notes and diagnosis. The new contact lens detail selection feature is great. Compulink is easy to navigate.

The patient on-line registration needs to be revamp for optometry. The patient text messaging feature needs improvement. More diagnoses need to be added on the health hx page: too many searches and clicks. I am on the cloud EHR and the Ambir
e-Signature is way too slow. I am still waiting for resolution. It's going on 2 yrs now.

Compulink is a customizable solution which makes it fit your practice like you need it to. We have some specialty clinics we do with low vision so we were able to develop our own layouts for our low vision exams.

When you compare Compulink to other software solutions it is more expensive both in initial investment and then also in maintenance fees.

So far the integration with billing VSP is critical and most important.

The lens tables are overly complicated and could be better "out of the box." Any changes to these tables is very time consuming.
Pulling reports is not user friendly and sometimes the report function you are looking for is not where you would guess it would be- The help function

I really like the team effort in implementing the software and the training to make sure you are ready. The support is awesome. I am able to set up my own templates so that charting is faster.

minor things, such as some of the tab features, you have to click in areas instead of tabbing to them, the cloud times out too fast sometimes, I may get caught with a patient then end up having to log back in to pick up where I left off, not really a big deal but a little annoying when I'm in a hurry.

I love that the software developers are frequently upgrading and adding features to their software. Most of the software does not require a lot of training to use; I have to train my new Externs every 3 months to use the software and it only takes 2-3 days to get the hang of it. The "tab" system of organizing the chart seems to be the most elegant way of handling the large amount of data we enter for each patient. Editing and adding specific patient info is nicely done with the new hovering and selecting a desired function. Data integration with our instruments works flawlessly and speeds up our exam times.

There will always be some issues, but nothing major. I don't like the color scheme the developers decided to use, or I should say lack of color. I find data easier to find if in color coded boxes or better yet; let me choose to highlight something in color. It would be better if I could edit the data in the pop-up defaults and be able to re-order them as I see fit in an easier way; I never remember to leave the software to edit tables for use later. Looking up ICD-10 codes should be easier too, I frequently use a web search to find a code.

Software is necessarily complex to manage the compliance and regulatory issues of a medical practice. It has a good revenue cycle feature for submitting claims with a good team behind it.

Because of the complexity, sometimes it takes alot of clicks to accomplish simple task. In the current version, on some screens, open boxes do not easily move to the side so you can see what is behind them.

Love the fact that it's easy to use and that you can customize if need be. End user training is easy and the fact that Compulink offers quick classes that staff can watch is nice

Would love to see Compulink settle on one or two vendors that would handle a majority of the integrations. Example: Merging web registration, appt scheduling, patient portal somehow together.

There are so many reports to pick from, it makes my monthly reporting to the doctors very easy. If we have issues, we call/email/or direct message support and we hear from them within an hour.

Having to pay for a service every month that we may not use is frustrating. I wish they would remove that additional fee every month. Integration was easy, they sent someone to our office to train the staff and then we had a personal trainer to work with if any issues came up.

The software is very easy and intuitive to pick up and start using. The interface is clear and simple and allows you to work and get done what you need with no distractions.

The cost of the support contracts seems high. I don't have much need for support but when i have they are very helpful. I was told i could use the software and then pay for support as needed. We set it up but later got a call saying that it was not true and i would still need to pay monthly.

Feature-Rich: It's hard for any software to be everything to everyone, but Compulink has proven to have what we need to run our practice.

Highly Customizable: The software comes with common-use templates that allow you to be up and running quickly, but the real power of the software is in how easily customized it is to fit how your practice works; not the other way around. Many integrations with third-party software are available as well.

World-Class Support: Dedicated and knowledgeable staff are there to guide you every step of the way when you get started. Their technical and customer support are very helpful and responsive to keep things running properly as well.

Software Customizations: The ability to customize is one of the best features of Compulink, but that also requires that you have a well thought-out plan for how you will use your system.

Update bugs: Like most software packages, you might experience some issues with the "latest and greatest" versions. Fortunately when this has happened to us, Compulink has been there to remedy the issues promptly and keep our practice running pretty smooth.

Customer support, very detailed EHR system, electronic billing capabilities, ability to customize software.

Customization can be labor intensive if you choose to go that route.

We began with Compulink in 1997 when it was in DOS form. Compulink has always been highly customizable, which is important to us. The software is capable of doing nearly anything you would like to do.

Compulink can be complicated for those who are not tech-savvy.