DrChrono Reviews

Seamless integration with my MacBook, iMac and iPhone.
Fast, knowledgeable support.
The unlimited ability to customize for my sole practitioner non-force chiropractic practice.
Easy to understand video tutorials which answer most questions without having to contact support.
Robust, integrated systems, such as the ability to provide credit card processing.
Knowing that drchrono is a leader and partner with Apple Health.

I get frustrated when I am on a learning curve with a new part of the software. But that's my problem!

provider documentation. streamlined, looks good, customizable.

Would like it if my medical assistant could pin prescriptions ahead of time for me (the provider) to sign. That would free up time.

Theoretically DrChrono offers a comprehensive product with all the features you would want under one roof. It was easy to learn how things are supposed to work. The UI is not too visually cluttered.

It doesn’t work as promised. When something is broken, the help desk first gaslights you,, trying to convince you that it’s not broken or that it’s your fault it’s broken. Sometimes tickets are open for a month or two before they even acknowledge that it’s broken. They don’t reliably notify the larger DrChrono community of system level problems. The status page with system uptime statistics is a lie. It presently boasts 100% up time in the last 30 days, but on 11/3/22, the system was so slow it was unusable. We cancelled patients and sent admin home because we had no access to charts, as did multiple of my colleagues using DrChrono.Also read your contract with a lawyer. The sales person will promise you the moon, and there will be things that seem like common sense, but if it’s not in the contract, they won’t honor it.

I thought the scheduling was the easiest part of Dr.Chrono, but that doesn't compare to how money-hungry the company is.

Prospective customers should know that while it is state law that the doctor maintain the records for a certain number of years, that if you decide, like I did, to leave DrChrono, they refuse to give you future access to any of your medical records. Once my subscription expired they locked me out of the entire system. There was no way to look up any record that I had written. When I mentioned this to the account rep that by law we are required to maintain record for a minimum of 7-10 years he said “you just have to sign up for another year, and pay in full, if you want access to your records, otherwise you are locked out of all of it." I find this practice, along with many of the DrChrono business practices, very suspect. They use ’strong-arming’ techniques to get you to sign their contract. Once you have a signed contract they can ‘at-will’ raise your subscription price. As the rep told me “our board of directors want to see more revenue coming in so they have decided the new prices, and they take place immediately.” They promise you iPads and discounts on your subscription in exchange for reviews, testimonials, and referrals. When you give them the aforementioned review—as I did above—and referrals they claim you didn’t give the referral or review (even though you have to provide them the link to the online published review) so that they don’t have to provide the promised iPad or subscription discount.
This company operates on a bait-and-switch policy. Stay away!
Dr. Loui

It has a visually pleasing interface. There is otherwise very little about this software that I like. I have wanted to switch systems almost since we signed on, but it's such a hassle to switch EHRs that I've kept using drchrono despite hating the product, the company and their horrible support. I've finally reached the last straw, and we are going to switch.

Almost everything else. Almost every time I wrote to the company with a problem, their answer (when I finally got one, which takes forever) was initially to blame me and my staff, followed finally by an admission that we weren't doing anything wrong, but that their product didn't currently have those features or didn't work that way. The way the product works also puts you at very high risk for data loss, which has happened to us multiple times. There is no local storage of the data, so if you lose internet connectivity after writing a big section of a note, your changes will all be lost. This, of course, is a stupid way to design EHR software.

It is easy to make the forms exactly what you need for your practice. They do offer some tutorials up front, but they honestly were not very helpful. Fortunately if you have the slightest knowledge of programs, you can format things yourself very easily.

Lot's of down time. It goes slow and you can't access your records. The biggest CON for me though is the inability to get issues resolved. I have been working on getting an issue resolved with writing scripts for labs for over a year and half now and still not resolved. There is no place to call. So you can't actually talk to someone. Their hours to help you are in the middle of clinic hours so essentially you will never get help.

Integrated fax, calendar, messaging, all needed functions of the office and the health record combined into one software

Very poor customer support, and lack of knowledge by support teams

Bells and Whistles looked good and promising for tele health visits and specific customization. Again, a beautiful building set on a faulty foundation.

In their fervor to make a sale they tell you that you are perfectly fine importing data from your last EMR and ready to go on day 1. After the sale they tell you that they can not predict how the upload will go and you may not have some of your data. In our case, we did not have any of the data! Imagine manually re-entering the data from the last 20 years. Run! Run! Run!

Customization of templates and scheduling calendar.

Many system crashes over the last year. We decided to switch to a different EHR system that was more user friendly, better online booking system and our account manager will NOT get back to us after WEEKS of sending emails and phone calls to get notes imported to new system and to cancel the account.

It is 100% cloud based and ability to use iPAD

After DrChrono 10 years of service, you'd expect certain abilities to be fully functional.
- Filing claims is a nightmare. Every time we load up the CPT codes, i get ERROR SAVING and then we have to start all over again. We spent the last 6 months asking for resolution, no luck. They say we are the only one who has that problem. It is cloud based, not sure why it would be on end when 4 different computers in 3 different zip codes give the same error. Every claim has to be redone over and over before we get through.
- They don't have any trouble charging the credit card monthly, but we have asked to speak to a manager numerous times, and six month later, we still don't seem to get one to call us back.
- When you batch a claim before SUBMITTING to insurance, the CASH patients are mixed with the insurance ones, making it exhausting to filter through one by one. They don't have the ability to separate the two. Other EHRs we used didn't have that issue.
- They don't have the ability to FLAG you when you do not meet the minimum time requirements on certain modalities. Other EHRs would flag you before you sign off the notes.
- Certain important features available in the Desktop are not in the ipad or iphone, the most basic one of sending a prospective new patient a link to get onboarded.
- A lot of ERRORS when doing real time eligibility checks, we constantly have to reach out and ask them to fix it.
- These are just few of the long list of issues.

The SOAP notes were amazing. Being able to customize how to use them in terms of using intensity number scales, images, drop menus for frequently address muscles and more. It would also flood notes from a previous session, since there are often a lot of similarities, while allowing for easy changes to everything that could have been different that session. Well through thew, easy to use. The best SOAP notes I have ever used from Millennium (2 versions), Clinic Sense, MassageBook, Vagaro & Mind Body. Dr. Chrono is a land slide winner.

1) The system does not allow for varying appointment times for different types of practitioners. For instance, clients trying to schedule a 10min chiropractic adjustment & 60min massage ONLINE, would have their massage session only block off 10mins of the MT's schedule. (When the MT only had 15mins between clients, the client was led to believe they scheduled their 60min!)This created a lot of confusion for the clients and the staff needed to watch these bookings like a hawk. We regularly had to call clients & manually reschedule both the chiro & MT appointments over the phone, defeating the purpose of online scheduling. 2) It is very expensive at its base price. I realize that it is for health care professionals who are billing insurances companies etc. so the value may be there but it prices out many. Massage therapy practices, even those that bill insurance, have smaller profit margins than many doctor offices and could not afford this in most cases.

To me, it is very straightforward and easy to use and navigate. If you are computer savvy, you could be up and running during the same week that you purchase this EHR. I like how the iPhone app DOES have a schedule for the day (despite what a previous review said) and it is super-easy to take pictures of insurance cards and pictures of the patient or their problems. The fact that it is cloud based is nice because I can operate it in the 35 different nursing homes where I practice. I have used 3 other EHRS before (OfficeMate, My Vision Express, and Crystal PM - for optometry) and they all had less capabilities than DrChrono. The ease of e-prescribing and e-faxing is also wonderful, and the claim filing is much easier than with the other EHRs.

There are some glitches in the software. For example, billing for a self-pay item is tedious and time consuming and if you accidentally enter the wrong amount as what the patient paid and have to change it later, the computer can't handle the change and gets everything mixed up and says the patient has a credit when the patient does not have a credit. Sometimes you just have to delete everything and start all over if you come across a billing glitch like that.

Drchrono is so extraordinarily customizable that it can be modified for any specialty, even one as subspecialized as mine. The practice management module makes billing so easy that I can do all the billing tasks as a solo provider by myself. The API integrates into several third party apps that extend the capability of the system beyond the base system. The iPad first interface is perfect for a tech forward practice. And the price/feature ratio is the best on the market, in my opinion.

Occasional outages, worsening performance in the live claims feed for billing, and schedule performance issues recently.