EHR YOUR WAY Reviews
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428 Reviews
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Electronic Health Record Platform
Reviewed on 2024/03/24
Pros
Easy to use.
Effectively links to other EHR seamlessly.
User friendly and easy to learn.
Cons
In comparison to the competitors I have used, none.
Response from EHR YOUR WAY
Hi Mike,
Thank you for the review.
Best,
Jay
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
counseling as a whole office charting portals done a professional way
Reviewed on 2024/08/28
excellent and easily used. it is difficult enough to manage by physical forms and charts and the...
excellent and easily used. it is difficult enough to manage by physical forms and charts and the office work EHR puts it all together in one system and it works
Pros
i love that you can actually talk to a person with such a professional manner and so friendly.
i love that i can conform my business into what i need and easily navigate through the program. This is an the way to go :)
Cons
really nothing because the staff and program is fixed, added , or omitted as i ask for help
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
EHR Your Way Review
Reviewed on 2022/06/20
EHR Your Way allows client documentation and a platform to do therapeutic work.
EHR Your Way allows client documentation and a platform to do therapeutic work.
Pros
The ability to make the software work for our client demographic, ability to implement changes as needs change.
Cons
Navigating different features can be difficult due to glitches and inability to make all changes requested in software in order to meet needs. Roll out of changes can be on an unexpected timeline.
Response from EHR YOUR WAY
Hi Shayna -
Thank you for the review and I'll have support reach out to address your concerns.
Best,
Jay
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use
Reviewed on 2024/10/10
I enjoy using EHR YOUR WAY due to it's ease of documentation storage, documentation completion and...
I enjoy using EHR YOUR WAY due to it's ease of documentation storage, documentation completion and making appointments. I also enjoy the option to send appointment reminders either by text message or email.
Pros
I like how easy it is to navigate documents and make appointments
Cons
It often says that I have incomplete assessments even if they are completed
Response from EHR YOUR WAY
Hello Katie -
Thank you for the review.
Please note that we do not have other complaints of completed assessments saying they aren't complete. Kindly submit a trouble ticket so support and look into this.
Have a wonderful holiday season!
Jay
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best software for mental health and addictions practice, fairly priced.
Reviewed on 2024/08/13
The system is user friendly, forms are easily completed. When there are the inevitable glitches,...
The system is user friendly, forms are easily completed. When there are the inevitable glitches, staff is responsive and eager to understand and propose fixes. They come up with elegant solutions.
Pros
responsiveness of help.
collaborative approach to solving problems and making improvements.
offers of pre-formed assessment tools to add to ours.
Cybersecurity is strong, with encrypted cloud backup, easily meeting all the terms of our cyber insurance.
Cons
Lack of some clinical reports and difficulty making them.
Alternatives Considered
athenaOneReasons for Choosing EHR YOUR WAY
Difficulty of use and hike in OA price. We could not store notes in OA.Switched From
Practice MateReasons for Switching to EHR YOUR WAY
Ease of use, cost, collaborative approach in developing digital forms for our practice from paper ones we had used for decades, positive reviews.Response from EHR YOUR WAY
Hi Nancy,
Thank you for the review and please submit a ticket for any of your reporting needs.
Best,
Jay
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding Service and Flexibility with EHR Your Way
Reviewed on 2024/08/30
Overall, our experience with EHR Your Way has been outstanding. The system’s user-friendly design...
Overall, our experience with EHR Your Way has been outstanding. The system’s user-friendly design and exceptional customer support—particularly from [sensitive content hidden] —have greatly enhanced our workflow. We appreciate the extensive customization options that allow us to tailor the system to our specific needs. While there is room for improvement in the reporting sections, the overall functionality and responsiveness of EHR Your Way have significantly exceeded our expectations
Pros
We’re thoroughly impressed with how intuitive and user-friendly EHR Your Way is. [sensitive content hidden] have been exceptional, always available to address our questions and promptly make any necessary adjustments. The system’s high level of customization is a standout feature for us, allowing us to tailor it perfectly to our needs.
Cons
The one area for potential improvement we’ve identified is the reporting sections.
Alternatives Considered
AccuMedReasons for Switching to EHR YOUR WAY
They were extremely difficult to work with, and hard to get ahold of.Response from EHR YOUR WAY
Hello Liz -
Thank you for the review and we are working on the reporting module right now.
Best,
Jay
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Changed EHR programs to EHR Your Way
Reviewed on 2024/04/12
Although the process is always daunting when changing EHR systems, our program is especially...
Although the process is always daunting when changing EHR systems, our program is especially challenging as part of it is not insurance oriented. We provide a service for people who need to enroll in an impaired driving program. We had to create all system and forms to meet our needs to manage each person's progress. The EHR team made it as smooth as possible while implementing it.
Pros
The EHR team if very responsive and supportive through the whole process and especially once you are up and running and run into an issue.
I also like how it includes all aspects needed for our profession. Once you know how to navigate, you can find what is needed. If not, the team will work on it to get it for you. For example, I needed to upload multiple documents to fax for various reasons and EHR made sure that was available to us. The team is willing to work on request that are "out of the box" from other companies, really meeting the "EHR YOUR WAY" as advertised.
Cons
It takes a while to learn all the full navigation (no help files). In fact, I am still learning features that I didn't know where there, however, if you submit a ticket, the team is FANTASTIC about one only explaining how to do something but also includes a step-by-step instruction to refer to.
Response from EHR YOUR WAY
Hi Karen,
Thank you for the review and with 73 programmers, we are the only EHR to make it YOUR Way!
Best,
Jay
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Finally a user-friendly EHR that I actually enjoy
Reviewed on 2024/04/12
Without a doubt, the best part of EHRYW is the implementation team. They were an absolute pleasure...
Without a doubt, the best part of EHRYW is the implementation team. They were an absolute pleasure to work with -- professional, reliable, responsive, accessible, and they listened carefully to our feedback and practice setup to design a program uniquely tailored to our practice. We genuinely enjoyed meeting with their team and working together to create something that our team now loves using and has actually made our lives easier, rather than being a drag like most EHRs.
Pros
Fully customizable, intuitive, straightforward yet plenty of available features and options, implementation team is fantastic (as below). I have used many different EHRs and all are adequate at best, many are terrible. EHRYW is actually great. We have a unique practice that we feared we'd have to fit into the rigid constraints of most EHRs, but EHRYW worked with us patiently and thoroughly to design a program that works beautifully for our practice, is easy and intuitive, and streamlines our clinical and administrative workflow. Please don't mistake my 5-star review for lazy grading or hyperbole; this is the EHR we hoped we'd find.
Cons
interface is not the *prettiest,* occasionally slow to load but I'm splitting hairs, better mobile functionality would be nice, like for all EHRs.
Alternatives Considered
Valant EHR SuiteReasons for Choosing EHR YOUR WAY
Charm was awful. It looks nice and was cheap but was cumbersome, severely under-delivered on their promise of customization, and their customer service team was abysmal. Once the e-prescribing went down and I called them, and the representative told me, "Well what do you want me to do about it?"Switched From
CharmHealthReasons for Switching to EHR YOUR WAY
better customization, broader range of features, drastically better customer service and supportResponse from EHR YOUR WAY
Hello Jonathan,
Thank you for the review.
Please email [email protected] so we can make sure that you're on the newest mobile version of the website.
Have a great day!
Jay
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Solid system that will keep adapting to your needs
Reviewed on 2024/03/29
It's been solid and reliable. The team works hard to resolve issues when I create tickets for...
It's been solid and reliable. The team works hard to resolve issues when I create tickets for technical support! They have continued to work to adapt the programming to improve the convenience of the system to meet needs we experience as a small group practice serving diverse clients, which means the record keeping and billing can be idiosyncratic.
Pros
As a mental health provider who does not have a lot technical prowess, the clinical functions in the system are overall user-friendly and reliable.
Cons
There have been times we have had to adapt different things that did not seem to flow well between the clinical and billing sides of the system. Some was user error. Some was programming, from what I understand.
Response from EHR YOUR WAY
Hi Hilary,
Thank you for the review and please let us know if you need anything or have suggestions for improvement.
Best,
Jay
- Industry: Mental Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best EHR I have used
Reviewed on 2024/04/12
I have personally used multiple EHR systems and this was the 2nd EHR system I have worked on the...
I have personally used multiple EHR systems and this was the 2nd EHR system I have worked on the implementation team to convert the agency to use. The ease of conversation is indescribable. In addition to the ease of conversion, the billing part of this system is fabulous as well. We have so many billing rules and data reporting requirements that it seemed impossible to make it all happen. However, they made it happen and our billing reimbursement has gone up and our data reporting is almost perfect.
Pros
EHR YourWay is easy to use, allows patient portal access, and allows us to make changes and build reports ourselves. When we ask for major changes, they always make it work. They have never said "no", instead they have told us better ways to capture the data we need or they tell us they will figure out how to make it happen. And they do.
Cons
After using other EHRs, it is really hard to find something negative to say about EHR YourWay.
Response from EHR YOUR WAY
Hello Melody,
Thank you for the review and being part of our family for over 6 years. With 10,000 billing rules - you're definitely pushing us to the limit :)
Y'all take care!
Jay
- Industry: Mental Health Care
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EHR Your Way has been a game changer
Reviewed on 2024/04/02
Staff at EHR Your Way have been responsive and committed to ensuring the final product is exactly...
Staff at EHR Your Way have been responsive and committed to ensuring the final product is exactly what we need to be successful.
Pros
the system was developed to meet our needs, its user friendly, forms are customized and it interfaces with our ancillary services
Cons
deploying a new EHR system is never without complications, EHR Your Way made it a simple as possible and our team was comfortable with the implementation process.
Response from EHR YOUR WAY
Hello Kristin,
Thank you for the review and we appreciate the new facilities!
Best,
Jay
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy Municipality EAP
Reviewed on 2024/08/28
We have been using the system now for about 18 months. The communication with assistance is easy...
We have been using the system now for about 18 months. The communication with assistance is easy and the daily use is smooth.
Pros
Ease of use and adaptability. It was simple to design the system for us.
Cons
None. I have to write a minimum of 40 characters.
Response from EHR YOUR WAY
Hello Michelle -
Thank you for the review and have a wonderful day.
Best,
Jay
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Living Well Counseling EHRYW Experience
Reviewed on 2023/12/14
Pros
EHRYW support has been very helpful for every situation that has come up. Our counseling agency is quite complex, so there are very specific needs we have (i.e. documenting scholarship sessions, billing different types of services through insurance and self-pay, tracking employment data like licensure and liability insurance). While there have been some challenges, EHRYW has made attempts to meet our needs and followed through with meetings and support.
Cons
A positive can sometimes be a con as well. With EHRYW, we are able to build forms, reports, etc. to our exact needs; however, this means that sometimes the rules that are created to help make these forms work do not always work properly. There are some functions that are not available. But, overall, they are able to make everything that we need and help us with the process.
Response from EHR YOUR WAY
Hello Ashlyn,
Thank you for the review and I'll have support reach out to see what's going on with the forms which should be a simple fix.
Best,
Jay
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Office Staff Trainer
Reviewed on 2024/08/06
When I first started navigating my way around, I kept finding new things that I can do and...
When I first started navigating my way around, I kept finding new things that I can do and different ways I can do them. I find it to be flexible and a much more modern way of completing my work. It's not difficult to train other employees with it either.
Pros
EHR Your Way is a much more modern and efficient way to accomplish everything that I need to do day to day and it's all in one place. I need that.
Cons
Nothing. I found it refreshingly user friendly from the beginning.
Response from EHR YOUR WAY
Hi Tara,
Thank you for the review.
Best,
Jay
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really Loving EHR YOUR WAY!
Reviewed on 2023/12/14
EHR YOUR WAY has been a positive change for our community and I'm loving the use of our new system!
EHR YOUR WAY has been a positive change for our community and I'm loving the use of our new system!
Pros
EHR YOUR WAY has saved us a ton of time and money by being such an efficient and seamless system!
Cons
EHR YOUR WAY did take a bit to get set up but is now ready and rolling!
Response from EHR YOUR WAY
Hello Amos,
Thank you for the review.
As a family company, our mission is provide the best EHR to help those who are helping others and I'm pleased it's working for you!
Have a great Friday.
Jay
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I Love EHR!
Reviewed on 2024/08/27
Easy to use, easy to customize, many built in programs/forms to choose from, giving access to new...
Easy to use, easy to customize, many built in programs/forms to choose from, giving access to new users is simple, and overall, positive feedback from all staff.
Pros
Completely customizable, user friendly, and the staff and developers are very informative and willing to meet with you to teach you more about what is available.
Cons
as an administrator, I am not always in the EHR system throughout the day and I sometimes forget that I have submitted a ticket for something to be changed and it doesn't email me, but then I remember and log into the system to see that there were further questions before they could make the changes I requested. I would like them to email or call me to finalize my IT ticket.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Getting it Done
Reviewed on 2024/03/02
It's fine, i use it everyday. It gets the job done and my bosses approve of it
It's fine, i use it everyday. It gets the job done and my bosses approve of it
Pros
Well it simplifies the process of filling out the documents.
Cons
For the most part it serves its purpose well. There are some features that I can do without. When the document is been sent in for review it can't be altered. you have to wait for the reviewer to send it back to you and then you can alter it. also it would be nice to have a future submission tray so that catching up is possible.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Make It Your Way!
Reviewed on 2024/09/04
EHRYourWay stands out as an excellent electronic health record (EHR) provider, especially due to...
EHRYourWay stands out as an excellent electronic health record (EHR) provider, especially due to their ability to customize their platform to meet the unique needs of our organization. Their flexibility allows us to tailor workflows, forms, and data fields to align perfectly with the operational requirements of our treatment centers. This customization has streamlined our processes, making documentation faster and more efficient for staff, while also enhancing compliance with industry standards. The team at EHRYourWay is responsive and collaborative, consistently working with us to ensure the system supports our evolving needs. Overall, their dedication to personalization and adaptability makes them an invaluable partner in optimizing our service delivery.
Pros
Customizing abilities
Friendly customer support staff
Cons
No major complaints. Been working with them for over a decade!
Response from EHR YOUR WAY
Hello Corey!
Thank you for the review and have a wonderful day.
Best,
Jay
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
EHR is My Way
Reviewed on 2024/08/29
As a therapist, i rely on EHR daily throughout the day to perform all the functions of my job and...
As a therapist, i rely on EHR daily throughout the day to perform all the functions of my job and keep paperwork organized and accessible.
Pros
Ease of use and intuitive nature of the functions.
Cons
There might be some redundancy of information that could be more streamlined.
Response from EHR YOUR WAY
Hello Lois -
Thank you for the review and have a wonderful day.
Best,
Jay
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Residential Treatment EHR
Reviewed on 2023/12/22
I have worked in many different facilities and have used many products. This is my first employer...
I have worked in many different facilities and have used many products. This is my first employer that use EHR. It was easy to learn and it is reliable for the treatment facilities needs.
Pros
EHR is very effective and easy to use. All of the sections link directly to what we need them for. One document will automatically sync to the other when information is transmittable. When we need a document updated EHR is quick to fix the document that it pertains to. I solely use EHR when it comes to any clinical interaction with clients.
Cons
There is not much I do not like about EHR. Every so often a ticket has to be submitted for a document to be corrected. But these situations are handled promptly.
Response from EHR YOUR WAY
Hi Carmyn,
Thank you for the review and for using our ticketing system.
If ever an occasion arises that our employees drop the ball on responding, please make sure you loop in me or Aparna.
TC!
Jay
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Efficient and User-Friendly
Reviewed on 2024/07/03
EHR has been an easy to use system that allows for quick training of staff to familiarize with. It...
EHR has been an easy to use system that allows for quick training of staff to familiarize with. It makes reviewing and accessing records efficient and easily able to modify as your needs change.
Pros
EHR is very user friendly, efficient, easily able to modify to meet our needs. EHR support is quick to respond to any changes that need to be made
Cons
At this time there is nothing specific about EHR that has been problematic
Response from EHR YOUR WAY
Hi Nicole,
Thank you for the review...have a great day!
Jay
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very happy!
Reviewed on 2024/06/28
Pros
The system was great, very easily tailored to your individual company's needs. [sensitive content hidden] was very accessible and helpful. I used it to write 10+ notes per day, and dozens of other employees used it the same way.
Cons
it took some time and some experience using it before we could figure out how to customize it--for example, which items should be required, which items should be drop down menu vs not, in what order should we put different sections, etc. But this is not anything the system could improve--it just takes some time to figure out your preferences.
Response from EHR YOUR WAY
Hello Eriko -
Thank you for the review and have a wonderful rest of your day!
Jay
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EHR Experience
Reviewed on 2024/08/14
I have used this EHR system for 3 years now and feel it's made my job easier when it comes to...
I have used this EHR system for 3 years now and feel it's made my job easier when it comes to completing my documentation in a timely manner.
Pros
This EHR system is efficient and easy to navigate, which makes documentation and notes much less stressful. I like the features it offers for things like treatment plans and intake forms and I appreciate the reminders it offers for deadlines since this is something I often rely on.
Cons
I wish the portal for patients was more user friendly as some patients have trouble navigating this depending on the device they use to access it.
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The system that wont fail you
Reviewed on 2024/05/23
EHR has help me tremendously keep track of all my patients in timely matter. Making sure that the...
EHR has help me tremendously keep track of all my patients in timely matter. Making sure that the proper documentation is being saved and accurate.
Pros
EHR is user friendly and does not take a rocket scientist to navigate through the EHR.
Cons
There isnt anything negative about EHR.
Response from EHR YOUR WAY
Hi Marinel,
Thank you for the review.
Have a wonderful rest of your day.
Jay
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User friendly and easy to learn
Reviewed on 2024/06/03
Pros
The system is easy to teach to new users. It is fairly intuitive and navigation throughout the system is easy. There are not a lot of unwanted extras, as you can customize the system to your particular needs. Customer service is quick and responsive.
Cons
Making administrative changes to the system can sometimes be a slow process. But once the needs are understood and can be implemented, it does go better.
Response from EHR YOUR WAY
Hi Kathy,
Thank you for the review.
Best,
Jay