Diligent Boards Reviews

Uploading of documents is easy; dashboard is a nice feature.

Does not have the capabilities that were confirmed in pre-contract discussions/demos; unable to edit or rename documents directly in Diligent Boards portal; admin module is not user friendly.

Ease of use. Secure place to keep board materials.

Price per user. Difference between app and web version.

The organization of the resources on the dashboard, being able to administer user profiles, and the ease of uploading documents for the Board package.

I don't have anything that I dislike about the platform.

Very intuitive, easy to use and we receive great technical support from the team

Would like to have ability to keep notes if document is replaced after feature has been used. Happy to provide more information about this.

It is incredibly user-friendly and comprehensible, so much so, that I rarely need to reach out for assistance regarding functionality. Further, the customer service is responsive with impressive follow-through.

Occasionally there will be an unexpected update to the system, but only once did this cause and issue and it was quickly remedied by the team.

User friendly, easy accessibility and prompt customer service

Sometimes it becomes too slow in performance and there is lag in performance

Easy sign on, intuitive to navigate and good customer support when needed

I don't have any issues with Diligent -- nothing problematic comes to mind

How intuitive it is to use for new users.

The shift away from an always answered 24/7 customer service centre.

Easy to browse for board members, easy administration

View of committees, sometimes there is too much to view

Diligent is easy to navigate and it has all the functionality we need, no more no less

There is nothing I dislike, pobably the only think that can be improve is the calendar. I would prefer to set up a meeting and on that window having the options to select a specific committee instead of jumping from one committee to the other when setting up meetings.

What I like the absolute most about Diligent is how much my Board likes it. They are all on multiple Boards and portals, and every one of them says how easy and intuitive Diligent is. Personally, I find it so easy to use; to create my books, make changes, etc.

There's been a shift in their support approach that I find frustrating, but if I persist - and I am persistent - I get the end result I need. I'm just not always up to what it takes to get there.

The ease of use for directors and administrators. Plus it is so widely used that most directors are familiar with it.

The web app needs the ability to lock material down by full tab.

Allows our Board to vote and sign documents outside of an in-person meeting.
Utilize the reference center to keep key reference material available to our Board members. Utilize Questionnaires section for various Board reporting items such a expense reports and Conflict of Interest Disclosures.

When using Questionnaires for Disclosures the printouts are difficult to read (can have page breaks through responses, etc.)

Nice having all meeting materials in one place to access

Getting locked out and difficulty getting back in

Easy to use, features to assist with good governance practices, always trying to innovate, great customer service support

Waiting for AI features to assist with both admins and users!

I honestly like not having to lug materials to meetings. It is also a game changer for the executive assistants' board meeting preparations. And it is great for the environment.

Password - I wish I didn't have to change it as often

I can be confident about the security that Diligent offers.

Downloading documents for our official company records.

Lots of great tools, love the AI exec summary.

A little bit Overwhelming but worth it. Just need to take it as a journey to a new board portal.

I love the simplicity and how user-friendly the software is

I wish that we had the ability to edit documents within diligent once they've been uploaded

Ease of use, the application is simple to navigate…and the security of information

No recommendations for improvement this is just a terrific application

Security and ease of use. Staff and new members onboard quickly

Not applicable. We don’t have any major concerns about the product.