eSPACE Reviews

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426 Reviews

- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
So Far So Good for Medium Sized Church
Reviewed on 2021/07/24
Pros
This has been a phenomenal feature for our staff. It allows us to schedule events in our different facilities without someone having to organize it all.
Cons
So far, we have no noticed any sort of down side. It has only helped us so far.

- Industry: Events Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
eSPACE Review
Reviewed on 2018/12/09
Pros
The ability to put in details about the setup needed
Cons
There's nothing about the software I didn't like
Response from Cool Solutions Group
Thanks you Rodney
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Replacement Software but has room for much improvement
Reviewed on 2019/12/13
really helps save time with reserving spaces. great software to use with other accounts and can be...
really helps save time with reserving spaces. great software to use with other accounts and can be shared with co-workers.
Pros
streamlines the space reservation process.
Cons
not compatible for written Mandarin. need more customization capabilities for in-house and outside users.
Response from Cool Solutions Group
Kate: Thank you for the input. Jason also mentioned to us the language issue.
Always looking for ways to improve out tools.
Thanks
Tim Cool
Founder

- Industry: Individual & Family Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
We picked up E-Space at my organization to streamline work orders in an organized fashion.
Reviewed on 2018/03/05
Organization, speed, response time, history of equipment.
Organization, speed, response time, history of equipment.
Pros
It really does help keep things organized and recorded for useful purposes. Before we relied on email to request things to get fixed, now we can have everything recorded and when someone isn't sure about what last happened to the equipment there is a readily available record.
Cons
The comment system seems to need improvement. It's not re-organizable or editable so it can become a bit chaotic if you don't enter everything carefully and distinctly.
Response from Cool Solutions Group
Joe...great feedback.
Would you mind elaborating on the comment section a little more? Would love to know what are the trouble spots.
Thanks
Tim Cool

- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Good at scheduling facilities
Reviewed on 2018/02/26
Pros
The ease of use. It makes scheduling the usage of the building streamlined and fast. Along with that, I can easily see what spaces are available and when the building is in full use.
Cons
Some of the interface is not as user friendly as it could be. For instance, dealing with multi-day events can be a challenge when you only need to use a certain room for part of the time.
Response from Cool Solutions Group
Chris....thanks for taking the time to prove this feedback. What components of the interface would you suggest we look at to simplify this?
Thanks
Tim Cool

- Industry: Museums & Institutions
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Learning Curve
Reviewed on 2018/11/09
Pros
I do like that everything is in one place - everyone that is a part of our business use this for scheduling and thus it serves as our master calendar.
Cons
I have found that I didn't realize that I had not gotten a response from a conversation that I had initiated with someone that had requested my help - but I needed more info. I'm wondering if there could be a prompt if someone hasn't responded to a "conversation" within say 48 hours?? This request is 2 weeks away but I need to have specifics sooner than later.
Response from Cool Solutions Group
Betty: Thank you for your input.
Your idea below is a great suggestion and I have notified our development department.
Please feel free to post any other ideas at http://support.espace.cool/forums/323709-work-order-management-system
Thank You
Tim Cool
[email protected]

- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Satisfied
Reviewed on 2019/12/24
Pros
I like the ability eSpace has to help us all stay on the same page and its ease of use.
Cons
It is difficult in the app to see the room reservations as compared to the desktop edition. I almost solely use the desktop addition for that reason.
Response from Cool Solutions Group
Jess: Thanks for the review and input.
Stay tuned on an improved mobile experience over the next several months.
Tim Cool
Founder

- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
eSPACe integrated
Reviewed on 2018/11/02
Pros
We left our church management system for the brighter pastures of Ministry Platform and found this awesome partner of theirs, eSPACE, for our facility management. It took some time to get the integration working as they are still working on a full scale release but it seems to be doing fantastic! I cannot say enough about CSR! They have been an absolute blast to work with.
Cons
The only con would be the time it took for the integration to fire up, but again, we are their first integration so it is to be expected.
Response from Cool Solutions Group
WOW...I am blown away. Thank you so much for such great feedback. We are so excited to be partnered with MP and Central.
Welcome to the eSPACE family!
Tim Cool
[email protected]

- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
The app works well
Reviewed on 2018/11/02
It makes task assignments easy to schedule and monitor
It makes task assignments easy to schedule and monitor
Pros
It's very easy to use and navigate from task to task
Cons
I wish there was a way to add an after/completed photo
Response from Cool Solutions Group
Mark: Thanks for the feedback. The post project pic is a great idea. Will share this with our development team.
Thanks
Tim Cool
[email protected]
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
espace Facility maintenance
Reviewed on 2018/11/02
I have really been happy with espace and it has worked great for a medium size church like ours. ...
I have really been happy with espace and it has worked great for a medium size church like ours. We can also grow into this even more. This has allowed us to track items better and setup annual maintenance very well.
Plus allowing anyone to submit a work order.
Pros
The capabilities and features are just what we needed.
We did not need a expensive powerful application that you could go to Mars on.
I like the support area where you can give improvement suggestions
Cons
It still has some growing. I it could use some improvements in the reports area. But the export options help out there.
Response from Cool Solutions Group
Ray: Thanks for the feedback.
I would welcome any additional feedback you can provide on the reporting. Always trying to improve.
Tim Cool
[email protected]
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
eSpace Event Software
Reviewed on 2019/12/16
This software package has been a real advancement to our event scheduling process. Going from a...
This software package has been a real advancement to our event scheduling process. Going from a paper, sneaker net process to an online one has really made our administrative assistants life easier. The support I get from the Cool Solutions staff has been outstanding!! I would definitely recommend this software to any organization that has events on their campus and looking for a way to make it an easier process.
Pros
1. Ease of use. New users have had very little problems using this software from the 2 word documents I created for new users and give to them before they can use the software to create an event.
2. Ease of making changes. The software makes changes and applies all the way through all existing events on our calendar.
3. Functionality of the software meeting our needs. Providing this as an online process, having the calendar ported over to our website and being able to print weekly and month calendars is a real plus.
Cons
There have been a couple of very littles things that would have been cool to have but I understand it is very difficult to meet the needs of every organizations little differences so I cannot enter any Cons!!
Response from Cool Solutions Group
Denis: Thank you for the encouragement and review. What a blessing to read your review.
Merry Christmas
Tim Cool
Founder

- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We are very pleased with ESpace overall it has helped us implement CMS into our world here.
Reviewed on 2018/02/26
Helped our maintenance team get more organized.
Helped our maintenance team get more organized.
Pros
I love that it is straightforward and user intuitive
I like the public forms ability
I like that the app is similiar to the web version
Cons
Some of the hierarchy setup is a little difficult to work with when it comes to rooms/equipment
Its too easy to create duplicate tasks
Response from Cool Solutions Group
Scott...thanks for the feedback. Would love to hear more about the hierarchy setup.
Thanks
Tim Cool
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
An improvement over our former building management program
Reviewed on 2019/12/18
Pros
It is definitely better than our previous program. I love the various ways you can view schedules...calendar, list, filtered, automatic reports, etc. Very helpful.
I also love that you can include all kinds of layers to a request/schedule. Everything from chair setup to door unlocking to setup/tear down time, etc. It's pretty flexible.
Cons
I think I would describe the workflow as clunky? It's not horrible but it often takes some digging to find what you're looking for. I rarely making requests/bookings, etc. I am someone who is a part of the approval process, so 95% of my time on eSpace is approving, not making requests. I don't love that I have to navigate through several clicks across and request to find important pieces of information about the requests.
I also don't love the conflict system. I wish it told me right off the bat what the conflict was, instead of me having to look around to find it.
Response from Cool Solutions Group
Kevin: Thank you for the candid input.
Would welcome any suggestions on how to enhance the approval process.
Merry Christmas
Tim Cool
Founder
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Facility Scheduling Software
Reviewed on 2019/12/10
eSpace has streamlined our scheduling process and allows all staff members to participate,thus...
eSpace has streamlined our scheduling process and allows all staff members to participate,thus lessening the work load on the facility staff.
Pros
The ability to easily schedule a large number of rooms and being able to see any and all potential conflicts.
Cons
Inability to select all rooms with one click when scheduling a building closure. It takes extra time to individually select each room for a closure.
Response from Cool Solutions Group
John: Thank you so much for the review and support over the years.
As for the selecting all spaces....I have asked our team to review.
Tell you team MERRY CHRISTMAS
Tim Cool
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great Product for growing campus
Reviewed on 2018/03/05
Pros
The amount of features and integrations that are available are quite vast. While the software works well for smaller uses, as our campus continues to grow I'm really coming to love and appreciate the huge amount of options that are available for use. Also, the customer service is absolutely top notch. You can get ahold of someone at almost anytime, and they are always happy to help. They are also actively prowling their suggestion board and adding in user requests.
Cons
The only thing I dislike about this software is the limitations placed on the different levels of the software. I find myself needing 1 small element of a higher priced tier, but not willing to pay the price to upgrade because I won't use the rest of those features.
Response from Cool Solutions Group
Kenny - Thanks for the feedback. Which added feature do you need that is not in your current tier?
Tim Cool
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Functional, Ease of Access, Build Your Reach
Reviewed on 2019/12/18
Pros
eSPACE is easy to use and quick to learn. Each web page can be manipulated to look how you would like for your audience. Taking payments for events and registrations is super easy and convenient. Uploading photos and pdfs makes using this software for our church extremely functional.
Cons
It can be confusing for page visitors to navigate the website. The amount of tabs and drop down menus can make it difficult for them to find what they are looking for.
Response from Cool Solutions Group
JOEY: Thanks for the input.
Can you provide some context as to who the "page visitors" are and any suggestions to eliminate any confusion?
Merry Christmas
Tim Cool
Founder
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
We use eSpace at our church to help our Facilities personnel keep track of a variety of tasks.
Reviewed on 2018/02/26
Pros
We greatly value eSpace's capability to provide a readily available mobile interface for our Facilities personnel to access and use for work orders, from event setups to repairs and everything in between. The eSpace app has allowed us to move away from using paper notes on clipboards to an entirely digital system that we can use to track work order completion, as well as time of completion and who completed it.
Cons
eSpace's interface can at times be messy, cluttered, and a little difficult to navigate. Some of our employees have expressed that the mobile app lacks certain features to make navigating it easy and intuitive.
Despite these issues, however, eSpace has been very communicative and helpful, and are always implementing features that greatly assist with problems that arise.
Response from Cool Solutions Group
Hi Adam...thank you for your review. Please do not hesitate to provide us suggestions in the POST AN IDEA section. We love learning from our clients.
Tim Cool
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Facility managers right hand
Reviewed on 2019/12/09
saves our teams preparation time & the frustration of double booking
saves our teams preparation time & the frustration of double booking
Pros
the program is flexible and gives you plenty of options
gives you the information needed for your team
prevents double booking
Cons
could have more customization for reports rather than exporting to excel, easy customize-able reporting would be a great plus
Response from Cool Solutions Group
Joe: Thank you so much for the review and input.
Would love to hear more about what things about the reporting would benefit you all. Can you provide some specific suggestions to our support team?
Merry Christmas.
Tim Cool
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
This software has helped my staff get out of the "What do you want me to do today?" mentality.
Reviewed on 2018/02/27
Pros
The upgrades that come out are really incredible. The staff have called me during support issues, they have changed certain things at my request, they are extremely friendly and generous, and all of this just seems like icing in comparison to the product of what eSpace has to offer. I really enjoy the "Post Idea" feature, as you can tell how others are using the software as well.
Cons
I would love to see ways to download CSV files, edit them, and reload them for things such as inventory, equipment, etc. An internal chat program would be a nice addition as well. It wouldn't surprise me if these come in the package in the near future, but one of this keeps me from getting the most out of eSpace right now as it is, though.
Response from Cool Solutions Group
Brad: Thanks for the great input.
Did you see that we released "CONVERSATIONS" last week which gives you the real time chat?
Thanks for the other suggestions.
Tim Cool
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent products
Reviewed on 2019/12/18
Espace and all its modules have helped us manage too use, invoice for fees, and faculty management
Espace and all its modules have helped us manage too use, invoice for fees, and faculty management
Pros
Flexibility of setup and use. Mobility.
Cons
It didn’t have invoicing when we started using but they developed and added soon after
Alternatives Considered
EMSReasons for Choosing eSPACE
Cost and flexibilitySwitched From
EMSReasons for Switching to eSPACE
By far more flexible and easier to useResponse from Cool Solutions Group
Russ...great to hear from you. Thank you for the review and your incredible support as we developed the Billing and Invoicing module.
Merry Christmas
Tim Cool
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best Event Scheduling Software There Is. Period.
Reviewed on 2019/09/28
Extremely powerful event scheduling and management software, it works wonders for our church as we...
Extremely powerful event scheduling and management software, it works wonders for our church as we have a multitude of events. It allows each one of our teams to be in the loop and stay on top of the event calendar.
Pros
eSPACE is packed with powerful features and works wonders for our church. Easy to manage events and scheduling. We can easily see which departments are affected by certain events and what is required from each department.
Cons
The Android application lacks the feature of integrating the eSPACE calendar with Google's calendar in my phone. This would be an invaluable addition so I'm not having to swap between multiple calendars constantly.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
It is a great tool that has improved our efficiency.
Reviewed on 2018/03/01
Helps me get maintenance issues into the hands of those who will repair/ fix them. In the past we...
Helps me get maintenance issues into the hands of those who will repair/ fix them. In the past we used an email system but I would sometimes forget before I got back to my computer. It has helped our maintenance crew get things done efficiently. They can also track and keep a record of issues to watch out for trends that may be going on.
Pros
I can upload a request from anywhere around our property instantly. I don't have to try to remember to tell someone about it later. It has helped our maintenance crew identify and respond to items of concern. You can also see which of your requests have been completed and which have not. The fact that you can choose to upload a picture is also greatly beneficial. Sometimes words aren't enough but a picture will help clear up any confusion.
Cons
Sometimes the app is slow and gets bogged down. As an admin for a brief period, before being reclassified as a user, I was receiving way too many emails. I can see that being an issue for the rest of the admins.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Faith Church of Lafayette
Reviewed on 2018/11/06
The Customer Service folks are very easy to work with and have quick responses. The Work Order...
The Customer Service folks are very easy to work with and have quick responses. The Work Order Management Software has allowed our small crew be very efficient and effective with our time.
Love the programs they offer.
Pros
A simple and easy to use and understand Dashboard.
The Maintenance portion can effectively be used by any user and has an excellent preventative maintenance program.
Its quite amazing how the event calendar, maintenance management, and thermostat program all work together. Take so much work and thinking power out of the equation.
Cons
The App is quirky and not easy to use. It doesn't serve my team very well so we just use the desk top version.
Response from Cool Solutions Group
David....thanks for the review....good stuff.
I would love to hear more about the app. What things seem to be quirky.
Thanks...tell Jonathan I said HEY!
Tim Cool
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
So grateful for this software
Reviewed on 2020/01/06
eSpace is an incredible product, with a ton of features that I still have yet to explore! It's been...
eSpace is an incredible product, with a ton of features that I still have yet to explore! It's been helpful, with some challenges, but that happens when you change to any new software. I think the good weighs out the challenges by far, and I'm so grateful we made this switch!
Pros
I liked that everything was in one place, work orders, events, registrations, and we could even setup t-shirt purchases with event registration! Beautiful! I also really like the conversations feature, where everything is tracked and I can get questions resolved quickly.
Cons
There are some functionalities like a calendar of events that doesn't work with Wordpress yet, and I'm getting used to new a system, but mostly it's been helpful. Some notifications haven't come through email, and I'm not always aware of new events of conversations even though all notifications are on.
Response from Cool Solutions Group
Arianna: Thank you for the review and kind words.
Please let us know if your team needs any additional training or support.
Thanks
Tim Cool
Founder
- Industry: Religious Institutions
- Company size: 201–500 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Mostly Great
Reviewed on 2019/12/11
eSpace helps make sure everyone is on the same page regarding the spaces we utilize throughout the...
eSpace helps make sure everyone is on the same page regarding the spaces we utilize throughout the different parts of our organization. Helps de-silo departments.
Pros
All-in-one facilities planning calendar that integrates everything down to number of chairs and when the HVAC needs to to turn on.
Cons
Sorting, downloading, and curating particular calendars that don't show EVERY event doesn't seem to be an option, which can be frustrating. Tiered events that could be exported in a user-friendly, calendar-style format would be ideal.