Bookeo Reviews

Bookeo is super easy to use!
My entire staff picked it up very quickly!

Everything is displayed in an intuitive way making it difficult to make mistakes when preparing for your day of bookings.

Features are limited-- if you have non-standard booking situations, this product is not for you.
Resource sharing between items is not possible.

Easy to book appointments. Syncs great with our calendar. The email reminders work well and are customizable.

The customer support is a bit lacking. I wish they were a bit more knowledgeable.

I am always impressed with the speed at which I get my questions answered. The answers are thorough and obviously come from people who know the product intimately.

At times, I find the product hard to use. Bookeo is used for so many types of reservation style businesses, that sometimes I feel I need to compromise when trying to fit it into our escape room business. The reporting function of Bookeo could be better. Bookeo limits the date range on their reports to some pretty small time periods forcing me to request multiple reports when one would do.

Tons of flexibility in moving time slots. We are able to really move a lot around based on when customers want to book.
Great price. I don't understand what anyone thinks they will get out of other booking software that is better than what Bookeo has to offer.
They keep adding new features. There have been a few things really needed that were added over the last two years. These were items we had requested. A lot of people complain about the customer service. While you may not be able to talk to someone, we have always received a response, and it has been nice to see features added that we were hoping for.

There is still one feature- Hidden Access where you can hide a time slot & have no idea it was hidden. We do this from time to time & have to keep track of it in another software.
When a customer uses a gift voucher, if they don't use the entire voucher, the rest of the voucher can't be redeemed with the same code & they have to call us. Most people use the entire voucher in one purchase so it doesn't come up a lot.

Ease of use. The calendar access is very simple. The price is competitive. They are always upgraded their software.

Looks a little outdated, could use some polish to modernize the user interface for customers.

It lets you visualize your bookings and differentiates what's booked and what's available.

Could be much easier to use and better to look at. For the cost, it just doesn't seem worth it.

It's really easy to customize and create my products

Its desing goes below a 2018 customer interacting in a booking software

Affordability is what's most attractive about this application.

The support can be disappointing at times.

The product looked great and was easy to use from a customer perspective. Openings were clearly shown and paying for the booking was easy. I got an email confirmation and receipt.

I actually used Bookeo to purchase a ticket myself before using it for my own business. The product went from easy to use to not at all easy. The customer service department is of little help and it really put a negative spin on my experience.

I love that when I have an issue Customer Service responds very quickly and my issues always get resolved in a timely manner

It can be difficult to change a schedule if there are future bookings. For example when we go to or from daylight savings time it's a real chore to change tour times.

This software has several options that can benefit our industry (escape rooms) such as offering multiple booking options.

We have some unique situations that could use some more options for booking purposes such as applying promos to only certain groups of people.

NOT EXPENSIVE. BESIDES THAT THERE NO MORE GOOD THINGS TO SAY ABOUT THEM. THE ONLY THING I CAN SAY IS THAT THEY ARE AFFORDABLE.

THERE IS NO WAY TO TALK TO THEM TO SOLVE A PROBLEM, UNLESS YOU WANNA BECOME A CUSTOMER, THEN THEY OFFER A PHONE NUMBER. IF YOU ASK THEM FOR A HELP EVEN WHEN YOU ALREADY TRY EVERYTHING ON THEIR HELP PAGE, THEY STILL KEEP TELLING YOU TO GO TO THEIR HELPING PAGE OR WATCH THE TUTORIAL. AND IN THE MEAN TIME YOUR CUSTOMERS ARE GOING AWAY.....

Full featured, mature software product.

Use of repeating events can lead to unexpected complications when updating or deleting. Would like to have ability to have TWO reminders for clients.

Its reasonable priced and they are VERY on top of customer service. Dont be detered by their email based service. I have needed their help many many times and they always get back to me right away.
Sherry
Escape this boise

Honestly, so far nothing and Ive been using it for a year.

We are super happy and satisfied with Bookeo and we believe we won't stop using it.
Super easy to use, customize, reliable and affordable!

The only thing we would change is reducing the booking numbers from 14 digits to at least 10 digits.

I loved that the software was great at tracking changes made to bookings and seats

It lacked functionality on a more sophisticated level, such as guests being able to edit their bookings on their end without representative help.

I am a part-time event organizer. I am searching best site for organizing people through the internet. Somehow I hear about Bookeo. This makes me connect more people to my camp activities. The main thing is the CUSTOMER section. We can able to add and edit customer information and able to import contacts from various options like AddressBook, Vcard, Spreadsheet. They have tons of options for marketing our business.

Need to make a more responsive User Interface in the Calendar section.

Flexible, intuitive, and useful. Their support staff is prompt and helpful, with incredible service.

Occasional need to write the support team, due to various intricacies (for example, certain activities that get booked have to be categorized in certain ways in order for the software to understand how to act).

Ease of use