Bookeo Reviews

After years of using Bookeo, I should have wrote this review sooner. I run a kayak touring biz, we wear a lot of hats here, and the last thing we need is a booking system that has problems. We have turned down all the salespeople for other systems. Bookeo does what we need it to do.

This may be possible with Bookeo, but it doesn't appear to save data older than 2 years. Older data is useful for planning purposes. Right now, we are downloading the date in XLS format and saving it to an independent folder.

Last thing, some customers can't figure out how to use the "previous days - following days" buttons on the tour descriptions/dates opening page. They think that the only tours being offered are just on that page. We haven't kept data on this, but I don't think it's very much.

The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration

You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.

There is plenty of functionality that is helpful when managing a small outdoor adventure company. The ability to list different events, with promotional pricing, and individual messaging etc, is very much appreciated. It's easy to integrate with our Squarespace site, too.

The main thing that I dislike about Bookeo is their appalling customer service. We are currently in the middle of a situation whereby Bookeo keeps making repeated calls on two of our customers' bank accounts, filing 172 payments in one instance, before the customer was alerted to the fact she had no money left and put a block on her account. Even though this was clearly a business critical issue, I am still (four days later) failing to get any coherent response from Bookeo as to whether the problem has been isolated, and whether a fix has been applied. I have also failed to speak to anyone over the phone, and only receive piecemeal emails from people who are clearly in a different timezone, who are always new to the situation with no prior knowledge of what has come before. The other major 'con' of the software is that is very poorly optimised for mobile interfaces.

It is easy to use, once you get the hang of it. The reporting feature is invaluable to our business and our forcasting. I love the seamless integration with our website.

I would like to see a product that has more of the features that escape room owners need, and a bit of a better look on our website integration.

We are super happy and satisfied with Bookeo and we believe we won't stop using it.
Super easy to use, customize, reliable and affordable!

The only thing we would change is reducing the booking numbers from 14 digits to at least 10 digits.

I loved that the software was great at tracking changes made to bookings and seats

It lacked functionality on a more sophisticated level, such as guests being able to edit their bookings on their end without representative help.

In terms of booking software, Bookeo is one of the most versatile and easy to understand. There is a bit of a learning curve but after that it's pretty simple. Bookeo is also pretty inexpensive.

I'm going to be real. Bookeo is really ugly. The interface looks like it was made in the '90s and hasn't been updated. It has pretty limited functionality even though you can use it for pretty much any booking service. Just dont expect too many options.

This is my first experience using a booking system for my horse riding business. The customer support is first class. My questions are answered promptly, fully, professionally and I have never been made to feel that I am asking the obvious although I think that has often been the case.

I have just started using the software, and have not found anything to dislike so far. As this is my first experience with booking software, I have nothing to compare it with.

Flexible, intuitive, and useful. Their support staff is prompt and helpful, with incredible service.

Occasional need to write the support team, due to various intricacies (for example, certain activities that get booked have to be categorized in certain ways in order for the software to understand how to act).

Ease of use

Ease of use. The calendar access is very simple. The price is competitive. They are always upgraded their software.

Looks a little outdated, could use some polish to modernize the user interface for customers.

Online Customer Support, Easy setup, and reasonable(cheap) cost are its main features.

Its design should be improved as its dashboard is not of top quality.

easy to navigate. easy to implement. sends automatic appointment notifications and reminders. help desk is very responsive

could use more features like ability to set up group meetings
setting up cancellation policy is confusing

This software has several options that can benefit our industry (escape rooms) such as offering multiple booking options.

We have some unique situations that could use some more options for booking purposes such as applying promos to only certain groups of people.

This is a simple to use software, with no frills. It is perfect for a single or small business that doesn't need too many extras. Bonus -- add ons can be scheduled by the client, which is not the case for most software.

No membership function, and I'm not a huge fan of the way their text reminder service works.

Where do I start?! The widgets you can embed into your own website are seamless and professional. The client experience is swift and clean. The follow-up and feedback mechanisms are top notch. The versatility in services offered, ability to describe and augment each service with special notices are unmatched. Pricing scenarios are so well thought out that you can have any type of situation and Bookeo has a solution to accommodate! When you match all of that with unbelievable Marketing choices such as; Gift Vouchers, Pre-Paid Packages, Promotion Codes (I could write an essay on this one alone) Marketing Campaigns, Re-Marketing (are you kidding me - nice!), MEMBERSHIPS including recurring billing, Customer Area, Reports, Email Marketing, Export reports, VIRAL Marketing with Social Media... I mean.. I'm out of breath and there is more... much much more!

I can't REALLY call this a 'Con', it's more the nature of the beast. It can take some getting used to knowing how to set this up. Having said that - it takes a LOT more from our past experiences to set things up and the main difference is that, in the past - we would spend tons of time getting the system set up and THEN... it wouldn't work properly. THEN - we had days and weeks of patient records that were all messed up and... well, what a nightmare! With Bookeo - there is a lot, that's true. The help files are indeed accurate and helpful - and the best thing is that when I did write into Customer Service, they were right on top of it and sent me the exact solution I needed usually within 24 hours if not sooner. We have been on and off again with Bookeo over the past few years (maybe 4 or 5?) and each time we leave thinking there is a better solution that just showed up..we end up right back here. If it ain't broke - don't fix it and in our experience, Bookeo is the ONLY one who is not only un-matchable in what they provide... but they aren't broken either! Bookeo is the best and I ain't going nowhere else ever again!

Manages multiple teachers and rooms/resources.
Mostly easy to use
Accessible from anywhere
Can integrate into any site
Takes payment for you.

Would be good to have a calendar format. You cant show the public the google calendar as it shows private info.
I have had this software for over 5 years, and only seen one or two improvements. There are features it could do with but they do not seem to be working on it. Given that it is a subscription model, one would expect the software to be improved upon regularity.
Back end could be friendlier. Not as mobile friendly as it could be. Takes a bit to teach staff how to find classes and create bookings in store.

Ability for so many options for classes/courses
Customer details stored in one place, easily email attendees from a course
Additional features constantly being rolled out
Amazing customer service

took a while to set up but ALL bookings software take a while if you want to fully customise everything.

Price is right. Easy to use. They are always updating and listening to their customers. Easy integration. My customers love using Bookeo to book their tour with my charter company. Zero complaints!

A determine 3 years of being a loyal customer, I ask one question that they have no answer to! When confronted, I was threatened to have my account deleted rather than receiving the customer support I originally asked for regarding gift vouchers

Bookeo Software makes a suite of programs used for the purpose of managing and organizing reservations online with idea of eCommerce. The programs are Bookeo: Appointments, Classes and Courses and Activities. All these programs are easy to install and for the most part easy to use.

The only thing that I can say is the sometimes it can be a little cumbersome in finding things. There seems to be a screen calculated spacing limit of items on the screen. What it does is put things that are outside that limit on another screen. which will appear on another tab. Now it keeps good organization of this. If you have a lot of activity going on, you may end up with a few tabs to go through to find what you need.

Brilliant and easy to use interface, if not slightly outdated. It does what it should and is easy to use!
Great detail to personal touches
Great detail to modifications and customer information requirements.
EXCELLENT and fast customer service!

Just a little of an old interface perhaps, but nothing to worry about. Really impressive. The money might make some balk at first, but, not even a splash in the ocean for what the site offers me and lets me receive back in return.

Prove me wrong, but I haven't found a booking system that has more features than Bookeo. Their customer support is wonderful which helps when you try to set up your account at first, as it can be quite hard.

The design is not their best quality, it's a bit too plain but as you can upload your own CSS it's manageable.