eWorkOrders Reviews

Pros

As a cloud based solution there is no physical overhead and it is accessible anywhere and is platform agnostic.

Cons

Setup and configuration is difficult until you become intimately familiar with the product. However the support team at e-WorkOrders is a pleasure to work with and will walk you through any issues.

Pros

Ease of training and use. Customizable. Price point.

Cons

Nothing to dislike. This system offers everything we need and more.

Pros

eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.

Cons

As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.

Pros

The customer support is outstanding. "How to" videos are included in the software which make it easier to get started using.

Cons

Understanding how different parts work together took a little time to learn, but after being in the system it comes easier.

Pros

Easy to use by technical and non-technical personnel.
Ease of configuration, personalization and customization.
Straight-forward, trouble free, fast inexpensive Implementations (ie $1,500 completed in 1 week).
Meets our PM and Demand Work Order needs right of Out of the Box, without the need for “add ons or consulting”
Meets the diverse needs of the various department types above, not just Facilities.
Immediate service from the on-call developer team for custom requests, tech support or general assistance.
Less expensive than other CMMS
Maintenance teams have access to historical data, manuals and other pertinent data from their phones and iPads.
Unlimited number of requestors and users accounts
Requestors do not need accounts.
Web-based, making it easily be accessible from all devices on or offsite.
Instant notifications to in-house staff and outside service providers.
Advance Preventive Maintenance reminders to in-house staff and outside service providers.
Several hundred standard reports, KPIs, metrics, analytics and dashboards. All customizable upon request.
No coding Required to personalize or customize.
How-to-Videos embedded into each module’s help section.
Streamlined modules, allows for the rapid retrieval of information, to quickly accommodate and respond to customer requests.
Single sign on available for staff who need to log in to their user account.
Predictive maintenance technologies, such as meters.

Cons

System Not offered in foreign languages (although you can create the Work Order request page in any language)
Mobile version is not available while offline (no internet/wifi/mobil access)

Pros

This is a great product for a mid-sized facilities management operation. I've used it at two different organizations and have been very happy with both the product and their support.

Cons

Because of the nearly unlimited ways the database can be configured it helps to have some knowledge of what the user's expectations will be before setting up the program. Support from the developer was critical here.

Pros

e Work Orders is simple to use, easy to navigate, easy to learn, and has a customer support team that stands behind the product. My staff has not had any issues learning to use the mobile system, and efficiency of work has made substantial increases. e Work Orders takes the hassle out of work orders. The cloud based service saves IT cost, and provides access any time, any where. I would recommend the software to anyone.

Cons

I have not found any specific negative aspects of this software.

Pros

Cloud-based application, run in every device, easy and flexible reporting structure. Possibilities to save documentation (procedures, manuals) in the cloud and expansion to other tasks other than maintenance, ex: sanitation.

Cons

Some of the reports I could not export in pdf I have to save as pdf. Not a big deal

Pros

We really like how quick and easy eWorkorders is to use for both the individuals requesting the work orders and the maintenance techs. Maintenance communication, scheduling, and documentation has always been a challenge at our facility and eWorkorders has helped overcome that obstacle. The transition from our prior CMMS to eWorkorders was quick and painless. This software is a great value. It has everything we need now and for our future.

Cons

We haven't come across any issues so far.

Pros

Ease of set-up and Customer Service
We looked at several CMMS packages before settling on eWorkOrders. We needed a program that we could set up quickly and get moving on to satisfy regulatory requirements. eWorkOrders had our back. With the provided training and set-up support we met our deadline and are now fully running with the software.

Cons

The software didn't come with an army of robots to actually perform the work... Seriously though, this is a well designed software solution.

Pros

I have been using Eworkorders for 10 years. I took quite a while back then looking at different softwares for our workorders when our other software became outdated and not very easy to use to begin with. This is when I came upon Eworkorders. After talking with their representative and looking at their formats and the east to customize it, I realized this was the software I was looking for. I haven't looked back. If for any reason I have a question or needs something added that I don't have the capability to do, they will help me in anyway. They have a fantastic team to work with. Again, the ease of using the software, the customization to my specifications and so much more is the reason I have stayed with them for so long. I hope to be one of their customers for many years to come.

Cons

I have no cons to speak about with Eworkorders. Their ease to accommodate my specific needs is awesome.

Pros

It's got all the features of the expensive CMMS I've used and is affordable and user friendly. Most of companies I work in have absolutely nothing and that's why I get called. I go in and install a Maintenance Process. The most important step in my process is implementing a used friendly CMMS. Most companies don't have a "computer person" within the Maintenance Department so I pick a Trades person who has some knowledge and train them. I've also hired temporary help to hire people to come in and set it up. It's worked very well for me and the companies. A lot of companies have a CMMS they don't use. Old software that died on the vine because of cost, people transitioned out or it was just a show to pass an audit their required to show evidence they have their arm's around reliability. I use it to capture what's going on with their equipment and apply Continuous Improvement to identify the repeat breakdowns and eliminate them one by one. Ease of use and history information are the main reasons I recommend eworkorders.

Pros

Unity of Types. Relationships are unified throughout the user interface and share common threads that join them to assets, people and equipment, making queries intuitive and simple. New areas/employees/assets are easy to create by copying an existing area/employee/asset along with its common attributes, making minimal changes.

Cons

The skin. It needs some round edges and a cleaner face. The look is a bit Windows 3.11 -sorry :)

Pros

The thing we like best about eWork Orders is how easy it is for our employees to open new work orders. The interface is very intuitive.

Cons

The only con for us is because eWork Orders is a cloud based system we can't use it for problems involving internet or power outages. That is true of all cloud based systems however.

Pros

I liked that I didn't need to be a computer programmer to use eWorkOrders.

Cons

I don't have any cons with regard to eWorkOrders to pass along.

Pros

Price was a top consideration, follow by ease of use. We've had the software now for more than five years and the reliability of the software has been beyond our expectations; along with the Customer Service we received.

We had asked and received help from eWorkOrders to solve some of the few issues we encountered. The few problems were solved by the next business day.

Cons

The desktop interface could be updated, and some of the reports may benefit for better descriptions.

Pros

The software engineers were able to build me an automated work order system. They original way I managed issues was through email alerts from another company I am partnered with. My partner company was able to link the alert emails to eWorkOrders. I wake up in the morning and have a dashboard that gives a quick snapshot of what needs to be repaired. The eWorkOrders team were key in making that customization possible.

Cons

I do not have any issues with this software. It has streamlined my work and has given me a ton a man- hours back.

Pros

The support and capability they have to accommodate to our needs worldwide, our business are not locate in USA continental so reporting from eworks varies from country to country, eworks have been able to provide us with a proper response for all our needs, I know we have more challenges as a company, but so far they have met 100% the expectations and needs required

Cons

we have some challenges operating with equipment that needs wifi, I know they are developing a system already to be able to uploaded but in the meantime we are upgrading our systems to work with local cellphone companies to use sim cards to eliminate this problem

Pros

The E-Workorder system is a great system that does not require a super high level of computer talent to navigate and build. The benefits provided by the E-Workorder system are equal to many high dollar software systems, but without the high cost to purchase and train individuals to operate.
We re a long term healthcare agency with over 33 operating properties in Ohio and 750 employees and this system allows every employee who can access a computer to submit and track work request. This system provided us the means to build an electronic data base of scheduled PM s and pertinent Inspections, as well as develop a means to provide for accountability and tracking of both equipment and parts cost, as well as labor
We are currently expanding our documentation and information to utilize electronic asset tracking through E-Workorders.

Cons

We have no complaints on this system nor any cons.

Pros

The product is extremely user friendly, easy online access, and excellent overall results. The vendor always responds to our needs within moments; very accommodating and always carries a high level of professionalism; and great technical support. We have 320 employees who have access/user ability to the software, we have not had any problems with the software or user complaints.

Cons

We have no complaints. The product is excellent for work order tracking and reporting. All levels are able to use the product with ease. The facility directors seem to be very happy with the work order system.

Pros

It is easy to navigate around the program to put in work orders and print them

Cons

Sometimes finding a specific work order it difficult because the type filters that are offered

Pros

It is super easy to learn and use. Very easy to setup as well.

Cons

Too many options! Too many options to choose from but that could be a good thing!

Pros

Where do I begin?? I'll try to be brief.. EWorkOrders is a powerhouse of full featured functionality, to say the least. There is a robust amount of config options that are all extremely flexible - give or take a few minor caveats.. That being said, implementation/customization does not require a degree in rocket science. AND ABOVE ALL: THEIR CUSTOMER/TECHNICAL SUPPORT HAS MADE THIS THE ABSOLUTE A#1 BEST SOFTWARE VENDOR RELATIONSHIP I'VE EVER HAD - BAR NONE..

Cons

Just to be fair: Although the guys at EWorkOrders are very available and more than willing to explain everything and anything that one would have questions about, a more in-depth Help section is most definitely needed.

Pros

Easy of use. Easy to read reports. Customization is available for a nominal fee

Cons

Service catalog menu names need to allow more characters

Pros

It does everything that I want it to do and when I require a change the staff at eWorkOrders makes it happen every time.