eWorkOrders Reviews

We love the flexibility and the power eWork Orders provide for us. Once the system is setup, work orders with great details can be automatically generated. In addition, as the work orders are being completed, the fulfillers of the work orders can create new work orders to have items addressed that maybe they were not able to complete. The software facilitates a great way of communicating in a decentralized organization to ensure items are completed in a timely fashion ensuring a quality product for our customers.

The original setup took longer than anticipated.

The thing we like best about eWork Orders is how easy it is for our employees to open new work orders. The interface is very intuitive.

The only con for us is because eWork Orders is a cloud based system we can't use it for problems involving internet or power outages. That is true of all cloud based systems however.

Like every new thing, there is a learning curve. Once you learn this software it is very user friendly and easy to navigate. There are multiple options that can be used or not, depending on your needs.

This system has really made creating, editing, tracking and sending work orders extremely easy. We have used other systems before and nothing compares to eworkorders. All management screens are user friendly and do not require much data entry. Email, Fax or print from your desktop directly to work order recipient. Many fields and reports were custom designed to our needs. Customer Service is always available and any technical questions are answered immediately, usually within a couple of minutes. Call directly or email doesn't matter always get a rapid response. Thank You eWorkOrders for making my job easier.

Only Con is that we tried so many other Companies before finding this awesome system.

Easy to use. 15 minutes with each of my people and they off and running. There have been no instances of incorrect entries that I have not been able to correct easily. Excellent reports and print options.

The program is extremely user friendly with a such a wide variety of functions and features there has never been a report or query I could not generate. Any information we need is always only a few clicks away and the data is always consistent. Jeff Roscher of Information Professionals has always been incredibly attentive and supportive any question is answered or addressed quickly and correctly. He always understands exactly what I am trying to accomplish and ensures that I get exactly what I need.

The program has no cons in my opinion. I would love to be able to customize the color. A nice lavender would be lovely. :-)

Prior system was very cumbersome. E-Workorder system proved to be very user friendly; inventory, add/delete/revise services provided were being implemented by our staff. The ease of our tenants to access without their prior cumbersome log-in process was welcomed by all. Additionally, their ease of use has increased our user volume and have found our tenants to be extremely satisfied with their ability to enter their request, automatic notification of their request status and completion. All in all, it has improved our overall performance and tenant satisfaction. Great Job!!!!

We have not experienced any problems or difficulties as of yet. No cons to report.

Intuitive, user friendly, has all of the features I need, customizable, can upgrade to access more functionality.

No cons at this time. I do not have anything that could be considered an opportunity our improvement suggestion at this time.

Accessibility from mobile devices. This allows us to get real-time requests to crews out in the field.

There is a little bit of a learning curve but don't be afraid to ask for customization.

As a cloud based solution there is no physical overhead and it is accessible anywhere and is platform agnostic.

Setup and configuration is difficult until you become intimately familiar with the product. However the support team at e-WorkOrders is a pleasure to work with and will walk you through any issues.

Ease of training and use. Customizable. Price point.

Nothing to dislike. This system offers everything we need and more.

You can have all you information in one place and it makes it easy to track

I would like more spots in the fields of the work order when using the link on the customers end.

Price was a top consideration, follow by ease of use. We've had the software now for more than five years and the reliability of the software has been beyond our expectations; along with the Customer Service we received.

We had asked and received help from eWorkOrders to solve some of the few issues we encountered. The few problems were solved by the next business day.

The desktop interface could be updated, and some of the reports may benefit for better descriptions.

The E-Workorder system is a great system that does not require a super high level of computer talent to navigate and build. The benefits provided by the E-Workorder system are equal to many high dollar software systems, but without the high cost to purchase and train individuals to operate.
We re a long term healthcare agency with over 33 operating properties in Ohio and 750 employees and this system allows every employee who can access a computer to submit and track work request. This system provided us the means to build an electronic data base of scheduled PM s and pertinent Inspections, as well as develop a means to provide for accountability and tracking of both equipment and parts cost, as well as labor
We are currently expanding our documentation and information to utilize electronic asset tracking through E-Workorders.

We have no complaints on this system nor any cons.

We really like how quick and easy eWorkorders is to use for both the individuals requesting the work orders and the maintenance techs. Maintenance communication, scheduling, and documentation has always been a challenge at our facility and eWorkorders has helped overcome that obstacle. The transition from our prior CMMS to eWorkorders was quick and painless. This software is a great value. It has everything we need now and for our future.

We haven't come across any issues so far.

It is easy to navigate around the program to put in work orders and print them

Sometimes finding a specific work order it difficult because the type filters that are offered

Easy of use. Easy to read reports. Customization is available for a nominal fee

Service catalog menu names need to allow more characters

It is easy for anyone to use no matter what their computer skill level is, our IT dept. really likes that it is a web based program, all I have to do is send customers the link and they are able to submit work orders easily, We enjoy the email notification to customers when a work order is closed out as well as the customer feedback link. It helps us reduce our paper use, the what's new feature is terrific much better than getting emails, it is quite a flexible program and our tech support has been awesome

would like to be able to look up work orders by number

Eworkorders is a dream-come-true for our company as it has saved us much time and money. Not only does this system allow us to organize our maintenance requests and preventive maintenance lists efficiently, but it is also fast and easy to use. This system is ever changing with new updates and improvements that help my business. It is also very flexible and allows us to custom design its features to the needs of my company. What's more is that the technical support service is unbeatable. My questions are answered completely to my satisfaction and any changes that need to be made are done almost immediately.

nonethat I can think of

Eworkorders is an exceptional product. From demo to install to supportive services, this is the best work order program I have utilized. We have not had any technical or user problems since the installation of this product. Support services are excellent. Very pleased with the product. Cost savings is tremendous compared to other systems I have used.

None at this time...excellent product and services.

Very simple to use system. Support is very responsive. Requests for new reporting is met with enthusiasm and created very quickly. Suggestions for changes/ improvements are considered and acted upon quickly. I am very glad I chose this system for the museum.

Would like to see an inventory component interlaced into the system.

I really loved the ease of use for this software

I have not found any cons on this software as of yet

The product is very easy to use and extremely customizable. With very little training we were up and running. We even use this product in ways we didn't anticipate due to its flexibility. The few times we have had questions, the support team has been EXTREMELY responsive. We love it!

Would be good if clicking on column headings could sort the worklist.

This is a great product for a mid-sized facilities management operation. I've used it at two different organizations and have been very happy with both the product and their support.

Because of the nearly unlimited ways the database can be configured it helps to have some knowledge of what the user's expectations will be before setting up the program. Support from the developer was critical here.

The software engineers were able to build me an automated work order system. They original way I managed issues was through email alerts from another company I am partnered with. My partner company was able to link the alert emails to eWorkOrders. I wake up in the morning and have a dashboard that gives a quick snapshot of what needs to be repaired. The eWorkOrders team were key in making that customization possible.

I do not have any issues with this software. It has streamlined my work and has given me a ton a man- hours back.