Bizzabo Reviews

As an event manger for a large non-profit, we were desperately in need of an updated ticketing and registration site for our 100+ regionally and nationally and nationally hosted events per year. We needed something that staff members would feel comfortable with and could pick up without extra training/coding/website knowledge. We did our due diligence, looking into about a dozen platforms before narrowing down to our top three for sales pitches, trial accounts, etc. In the end, we chose Bizzabo and couldn't be more thrilled with our decision. Their software is simple and easy to use, yet robust and meets all of our needs. The sites are clean and modern looking. The app build is quick and seamless in how it works with the website, not needing to duplicate copy or set up a separate experience. This was a huge time and cost saver for us. Perhaps most importantly, their customer support is unparalleled; this includes their customer success managers and their web support team. Both have taken the time to get to know us personally and as an organization, and keep our needs and parameters in mind. They are quick, responsive, incredibly kind, and knowledgeable in their product. I could truly write pages on how valuable their customer support team is. I sing Bizzabo's praises any chance I get.

I wish there was a way to accept onsite payment. I want to acknowledge that Bizzabo was upfront with us during the contracting stage that this wasn't something they offered, as their services are largely pre-event focused (ticketing, registration, etc). We absolutely knew this wasn't included, but my wishful thinking is that it did exist.

I think the UI is beautiful and its relatively easy to teach yourself how to use the tool. I do wish that they had a training course that we could enroll in with a live teacher or a series of recorded sessions to watch and learn how to use the tool.

There are weird things that the tool doesn't do like add on passes that I think is a huge miss. Most conferences have these sorts of ticket options and bizzabo has terrible workarounds.

They provide 1 stop solution for events from in-person to hybrid.

Their speaker portal can be complicated for those who are not familiar with tech.

I enjoyed the ease of use and that the platform was drag and drop for easy event creation. In our company, the virtual tool was used primarily.

Some of the analytics required reports to be run from Bizzabo support. The capacity limits on the interact option but realize that has since been updated and limits removed.

It helps to build customized event webpages easily and it is easy to set up. It offers better-structured registration and ticketing system. Email campaigns and email marketing helps for branding.

Customer service is not fast enough. I am satisfied now with other service qualities.

On the backend, things run pretty seamlessly. The platform is user-friendly and intuitive. We had a great customer success rep who made sure we had everything we needed to make the event a success.

I think the user experience is lacking. Our attendees were frustrated about how the agenda shows up on mobile + web. I wish there was a way to make multiple pages available to paid attendees instead of just the agenda, and it would be great if it was compatible with a vaccine verifier app (I know their are limitations with HIPPA / how the information is stored). Not great for hosting content post-event.

The interface can be overwhelming at the beginning but is very intuitive and becomes easy to use once you spend some time. The features are good and Bizzabo has a strong partner ecosystem that allows you to explore things beyond what the core software has to offer.

Some basic features are missing in their legacy offering such as polls which have now been included in the new offering. However, would be good to integrated across their portfolio.

The smart lists - the ability to be able to send email campaigns to the right contact list and have them be "smart" and changes happen in real time

Sometimes pages glitch and signs you out when you're on multiple tabs at the same time

It is extremely user friendly. I can create everything without a professional help.

I would like to have the option to choose a different language for the website.

Bizzabo's robust capabilities but simple UX make it accessible for all event management teams. We are able to launch event websites in minutes by repurposing templates from past events. Their end-to-end solution means that we keep everything on one platform -- from point of sale to post-event communications and everything in between. Some of the my favorite features are are:

Agenda Capabilities: Hybrid, on demand, virtual, and in-person options that works with third party streaming

Website Builder: Drag and drop builder that also allows for HTML customization for advanced teams

Registration Management: Easy list management with Stripe integration for payments

We use Bizzabo to run our virtual and in-person events across the world.

Looking forward to platform updates in the areas of attendee networking + engagement.

Easy to build a nice-looking website with multiple pages & registration even if you don't have coding/HTML experience. Customer support via email was quite responsive and generally helpful. My organization is required to use Zoom for virtual meetings and Bizzabo allowed a seamless one-click experience into our Zoom sessions from the website agenda, which provided us with much easier to use attendance data than in Zoom. The software is comprehensive and honestly provides pretty much everything you'll need for virtual, hybrid, and in-person events. The customer help site (Bizzaknowledge) had a cool upvote feature for users to support each other in getting new feature requests noticed.

Customer support was always great but it'd be nice to have a chat feature on the Bizzabo site, or even easy to use documentation on their customer help site. Our attendees in China were unable to register for our event, so it would be nice for this to be available there as well. Would sometimes experience small, random glitches; for example, with the native comms/campaign manager, where our branded colors would sometimes just not work in some emails - ultimately with no solution from customer service.

Bizzabo is exceptionally user-friendly. The platform is easy to use and makes life as an event planner much more manageable. The reports and analytics are transparent, and exporting necessary data is seamless.

The Bizzabo website editor could be more customizable. I also do not like that push notifications cannot be edited. If you have a typo, you have to delete the notification and re-create it. However, Bizzabo continues to update the platform and adds more features, so I think this will be fixed soon.

Bizzabo basically covers everything you need for your event. We used it in Year 1, and it was a life saver. It was recommended to us by our partners in the US, and we loved it all round.

There's a lack of flexibility around speakers pages, where we wanted to add links to Youtube, inbed videos etc and we couldn't (due to the agenda pulling in speaker info). Id like to see a way around that. Also, there were a few sever issues, apart from that all good!

The easy to use solution suite to organize an event (from website to ticketing): it is very user friendly and has the features you need to market efficiently the event (website, newsletter, email, contact database) and to manage it (registration, ticketing).
The networking platform was a great feature: People could see who was attending, started conversations before the event and scheduled their meeting. A lot of the interactions that happened onsite was prepped by the software solution.
Finally customer support was excellent.

We had an issue with displaying the pictures and the bio of the participants but it was resolved by the customer support team.
We also had an issue with our message coming out of the Bizzabo being identified as spam by some of our recipients.

The fact that we can build our own dedicated event website, with fantastic features such as the Community, sponsors page, etc. The app is also really cool, plus built in check-in facility. It is mostly very easy to use and has been a great asset for our conference this year, meaning we can get rid of paper brochures, attendee lists, etc.

I still struggle a bit with the reporting and the allocation of tickets / registrations. The number of registrations doesn't always reflect the actual number of people going, as it seems to include cancelled/refunded tickets. Also, it would be great to have a test site, as we can only make test bookings when the site is live, which means when we report on bookings, we always need to be aware that some are dummy ones. In Regonline you could do a test booking without it showing on your figures.

The back end is extremely easy to use and well automated. It has saved me so much time to focus on other marketing tasks. The front end has some great design options that are perfect for our events. The support team is always very helpful.

There are some limitations due to us being a South African run company like only having one currency per site available however they have been very helpful in making this work for us and coming up with solutions that work. Any limitations that we have had were addressed and are no longer a problem.

The software was quite straight forward even for beginners, and if something was unclear Bizzabo support would always find a way to explain or solve problems. It matched all our needs in terms of keeping track of tickets, changing them, adding some parts of the website at a very late stage, sending push notifications through the app etc.

I felt like you couldn't play too much in terms of the size of the new tabs, inserting more pictures..making it more fun rather than quite fixed

The UI is very intuitive, very fast and responsive. It allows managing multiple aspects of your event, including ticketing, website (i.e. speakers, sponsors, agenda) - adding a speaker is a snap since it takes most data from the speaker's LinkedIn profile. You can either use your own website, or integrate widgets in your own site (which I do).
Everything is also reflected in an app which your attendees can use. Also attendees can network before and after the event using the app or the web interface.

I would like it also to have some sort of a 1x1 meetings scheduling system, hopefully that feature is in the pipeline since they already have all attendees data.

YWCA Canberra started using Bizzabo in 2016, after two years of trying to coordinate our She Leads Conference using our own website. Not only was Bizzabo willing to accommodate our needs as a charity organisation, but the streamlined event management system made everything so much easier, from creating a beautiful website for the event to registration, tracking revenue, and coordinating dietary and attendee details. Since using Bizzabo, the Conference has seen an increase in overall ticket sales, and has been able to increase its reputation as a premier women's leadership event in the ACT!

Nothing in particular - the tax invoicing, with it being a US platform can be tricky for us in Australia, but we've managed to work around this.

How user friendly it is, everything is simple yet complex enough to do all the functions you need it to.

If you are not experienced in CSS there are only a few templates to choose from.

We couldn't organize our event without Bizzabo! This easy-to-use platform enabled us to build the event's website, including ticketing. Mostly, thanks to Bizzabo, participants were able to communicate and engage before, during and even after the event. Further, the costumer service is OUTSTANDING! Bizzabo team responded promptly and effectively and we were able to provide the best service/ answers to our participants thanks to Bizzabo team! We highly recommend any business to use Bizzabo!

We had a temporary problem sending e-mails via Bizzabo, but it was solved after 24 hours.

1. Easy to use - Bizzabo includes many useful features that simplify the usage for the event organizer.
2. Website Template – Bizzabo has good looking and clean website templates
3. This is our 2nd event – so the ability to duplicate events was a time saver.
4. Customer support is very good – Bizzabo support help as also by email and also by phone – Yaniv has been working with us so many times and spend a lot of time and effort to solve issues.
5. Account Manager – the account manager (Adam) helped us to build the event and to learn the best practices. He was available to us any time we needed!
6. Traning and Marketing – Bizzabo have lots of training session, blog, facebook community that help to optimize the marketing plan for the event.
7. Upgrading – Bizzabo keep upgrade the looks of the website and the mobile app. they developing more features to be one step before others.

Overall the expertise was great, we faced some issues with the registration process, it was a little cumbersome, but we solved it.

The customer services is excellent and setting up customized event registration sites is extremely easy. They were willing to work with us to create features that we needed for our events that they did offer before we were using the platform. They really care about meeting the needs and goals of our organization.

Bizzabo is a good platform for event registration, but if you are looking for a more all-encompassing platform with auction features, seating features, etc. I would consider using something else.

It has a robust functionality for all event aspects, from creating a website, app, payments, attendee management, coupons and more. We ran a 500 event on Bizzabo and it worked great for us.

The UI looks a bit outdated and sometimes it takes time to get used to it. Plus their pricing is really expensive.