Bizzabo Reviews

This platform gives me a wide range of features and tools that help me engage my audience in a meaningful way and I was able to set up real-time polls, allow attendees to connect.

I have experienced some occasional technical issues, such as slow page loads or difficulties accessing certain features.

Functionality is a lot more intuitive than other programmes I have used.

Takes a while to learn all the different elements and how to use them.

The data integration across different platforms and the attention given by customer support in our issues

Some integration errors are too long to be resolved

Generally easy to use and it looks nice for users.

On event pages it forces you to capitalise the first letter of each word in the title, which is grammatically incorrect! People also fairly frequently report a 404 error message when clicking on event pages, but this tends to resolve itself quickly.

I find the creation of events very clear and user-friendly and the fact you can add your own branded templates to then duplicate for creating future events.

I find it difficult sometimes going through multiple people when needed assistance but understand it is sometimes necessary.

Intuitive interfacer within the tool, I thought it was very easy to navigate. Also there's great documentation provided by the company around integrations.

Integration to Marketo was constantly breaking with no long term solutions from the support team despite the issue being consistent. Also, Bizzabo forms don't have contingency logic.
ex: If Country > is US then Show the State field, if not, keep State field hidden.

Creating an event is easy and still has a lot of options

That I can't download all "tickets" into a report, as easily as we can export the data to a spreadsheet, which would be useful for billing/audit purposes.

Bizzabo's robust capabilities but simple UX make it accessible for all event management teams. We are able to launch event websites in minutes by repurposing templates from past events. Their end-to-end solution means that we keep everything on one platform -- from point of sale to post-event communications and everything in between. Some of the my favorite features are are:

Agenda Capabilities: Hybrid, on demand, virtual, and in-person options that works with third party streaming

Website Builder: Drag and drop builder that also allows for HTML customization for advanced teams

Registration Management: Easy list management with Stripe integration for payments

We use Bizzabo to run our virtual and in-person events across the world.

Looking forward to platform updates in the areas of attendee networking + engagement.

It's easy to register and view/manage registrations. Appreciate the ability to transfer, cancel, refund, and upgrade tickets with ease. Creating our own registration form is useful!

Customer service could be improved. I've found myself waiting an extended period of time for answers without following up from the service representative.

Excellent customer service, experienced onsite support for major events.

Wish there was a way to register walk ins onsite on the iPads without having to use a laptop for desktop version.

We've used Bizzabo for quite a number of years and the latest streaming platform built into the package works flawlessly. We've run hundreds of sessions and numerous concurrent streams for different conference tracks with little difficulty. The setup is straight forward and easy to use and also when working in the hybrid world easy to modify.

Would be good to be a bit more flexible on streaming times with hybrid events. Sessions don't always start on time and can drift quite a bit in a day. The 20 min post session end cut off is sometime problematic.

Each page is it's own page, it's not endless scrolling like some other event management tools are. Pages look nice.

Can’t save contact fields in a report to rerun the same report. So have to create the report each time it needs to be run.Can’t edit a list once created with contacts. Have to re-run and re-create the lists every timeDynamic lists do not work. Set criteria and re-checked and it doesn’t run correctly it is pulling canceled registrations even though I set the parameters to having a ticketChanges to page save before you even hit save and doesn’t save when you do hit save sometimes. It’s very random.Logo issue with “event logo” that pulls into random places on page and you can’t change or remove in each area it pulls into.Even though you set a schedule for an email, it keeps it in draft and makes you select send again to send which actually doesn’t make sense because you haven’t even sent itIf an email is duplicated and the email that you duplicated it from was sent to send now it automatically sends the new email as well.Had to pay a CSS contractor to do any customization to the pages. Modules and blocks weren’t very customizable.The ability to put in 2 different emails in a registration made the contact search & deletion challenging.Support did not seem very versed in functionality of the site and why unexpected behavior was happening. Support was extremely slow and it would take a few days to get answers to issues & questions. No ability to call support and no ability to email a support person directly after you had contact with him/her.

Many features can be customized to your liking and needs! Lots of functionality and improvements on the regular. I appreciate that the team genuinely does respond to suggestions made on their forum - I have seen some of mine implemented that have really benefited our events.

Sometimes I knew more about the platform than the folks I spoke to at support, having developed our own "hacks" to make it work for our needs. That said, the support team was always open to learning and as mentioned above, they have implemented some of my requested changes.

Easy to use for both the admins and the clients.

The integration options with our crm are lacking but this may be due to our crm.

Many features are available and keep upgrading

Not so user friendly, bit confusing and not so straight forward especially when it comes to exporting the registration list.

Bizzabo is an excellent event management platform that helps us to streamline the entire process of organizing and managing our events. It provides a powerful suite of features that enable users to easily create, market, and manage events from start to finish. Its intuitive interface makes it easy to use, while its robust analytics give an insight into the success of an event.

Bizzabo’s customer support could be improved as the responses can be slow at times and there have been reports of frequent bugs in the system. Additionally, some of the features are only available on the more expensive plans.