NetFacilities Reviews

NetFacilities

4.5 (126)
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Facilities management, solved.

Overall rating

4.5 /5
(126)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.6/5

94%
recommended this app
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126 Reviews

Tony
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great software for what it does

Reviewed on 2020/01/30

We use NETfacilities to manage the preventative maintnenace at various facilities. We have found...

We use NETfacilities to manage the preventative maintnenace at various facilities. We have found that our customers really do not utilize the work order system, but our staff does.

Pros

I love the ease of operation and the flexibility to built each site to suit our needs.

Cons

For a company that has such few employees, the annual renewal cost can be a turn off. I think it would be easier to swallow to have a cost scale.

Response from MRI Software

Thank you for the kind words, Tony! We're so happy you love the ease-of-use and flexibility within the solution. We look forward to continuing to serve you and your staff!

Patrick
Overall rating
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

St Columban

Reviewed on 2020/02/12

It has been a very helpful tool.

It has been a very helpful tool.

Pros

Finally a place to put and organize all the parish and school assets into one place. A system that allows the staff from either trying to remember to do PM's and seasonal tasks into a system that reminds, organizes and tracks the work.

Cons

Navigation is getting better but it is still a little clunky. I would like to be able to control the order of the fields across the top more. Meaning, which fields and which order. The work number is not as important to me a glance than say the description of the work .

Response from MRI Software

Hi Patrick, thank you so much for taking the time to leave us this amazing review. We appreciate it and your loyalty as a customer!

Micchelle
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

System Is Unstable

Reviewed on 2020/02/11

We are using NETfacilities for workorder entry, tracking and resolution.

We are using NETfacilities for workorder entry, tracking and resolution.

Pros

The software is easy to use and easy to program specifically for the end users needs.

Cons

The software is unstable. The program continues to crash and log users out even after clearing the cache and changing browsers. The program continues to provide unstable service intermittently.

Response from MRI Software

Hi Micchelle, thank you for your feedback! We're so glad you find NETfacilities easy to use. Also, we appreciate you letting us know about the issues you've been having with stability. I'm going to pass your information along to our Product Manager. We'd love the opportunity to investigate further and work with you to resolve this as soon as possible.

Margaret
Overall rating
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Review of NETfacilities Software

Reviewed on 2020/01/30

Saves us time; allows for consistency and ease of record-keeping.

Saves us time; allows for consistency and ease of record-keeping.

Pros

Ease of use. This software is making our work much easier for the person inputting the work order and the employee performing the work.

Cons

My use of the software is limited so I do not have any complaints.

Response from MRI Software

Thanks for the awesome review, Margaret! We work hard to meet the expectations of our customers, and we're so happy to hear that NETfacilities saves you time, allows for consistency, and helps with record-keeping. Thanks for being a great customer!

Patricia
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

It's hard to set up because you have to play with it to understand how to set it up.

Reviewed on 2017/07/27

It made us think about our system flow. It also challenged us. I'm still waiting to go live due to...

It made us think about our system flow. It also challenged us. I'm still waiting to go live due to errors.

Pros

I love the potential to streamline work flow using a phone. The guys are excited about the digital app. They want the app to include more features - as in they don't want to need a computer. I'm not sure how realistic that is as a wish. I would also love an offline option that can sync for new records only! That way the guys wouldn't have to rely on cell phone coverage which can be spotty at times.

Cons

The number of glitches we find and because we rely on work orders to invoice it's been difficult to set up a full process. Many situations of two steps forward one back. It's hard to keep staff motivated when every step has to have troubleshooting completed. I had to give low value for money because of the length of time we've taken to vet the software before we can go live.

Donna
Overall rating
  • Industry: Government Administration
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to Use & Great Customer Support

Reviewed on 2020/03/05

Pros

The software is very user friendly. Their customer support is probably the best I've ever had with software - they are helpful, take support seriously and respond within a reasonable time.

Cons

I would like the software to have more customization ability in the viewing of data, reports, and in the forms that our staff use to report work requests, etc.

Response from MRI Software

Donna, thank you for leaving us such a wonderful review! We are thrilled that you find NETfacilities easy to use and love working with our support team. We appreciate the kinds words.

Delores
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NetFacilities from an Administrator Stand Point

Reviewed on 2020/01/30

Before Netfacilities, I was responsible for 6 locations in putting the work orders in the system...

Before Netfacilities, I was responsible for 6 locations in putting the work orders in the system and generate orders to the Maintenance Staff. Now they are responsible for putting their information into the system and we can generate a weekly, monthly or yearly report if needed.

Pros

This software cut out a lot of paper trails and offered a more electronic trail.

Cons

Sometimes the system freezes but that is to be expected of a new software.

Response from MRI Software

Thanks for the awesome review, Delores! We work hard to save our customers time and make their processes more efficient, and we're happy to hear we hit the mark for you. Thanks for being a great customer!

Hope
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding support and product!

Reviewed on 2018/11/20

Net Facilities has been the best program I have worked with so far. The program is easy to use and...

Net Facilities has been the best program I have worked with so far. The program is easy to use and the support is 10/10! For what we are getting it's very reasonable.

Pros

What we like best about this program is the ease of use. It makes training our maintenance staff and regular staff members who submit work requests very easy. And when we run into something we aren't sure about - Net Facilities support is always just a quick call away.

Cons

The trickiest thing about making Net Facilities work for what we need was in the charge back area. We charge back to departments and needed a "cost centre" attached. We use "class" for this and it seems to work alright.

Bonnie
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Netfacilites at ABU

Reviewed on 2020/01/30

very good

very good

Pros

I like that the software is very user friendly and that we can access it from anywhere not just the office

Cons

the cost that is associated with it if it could be a little less that would make it more appealing

Response from MRI Software

Thank you so much for your kind words, Bonnie. We really appreciate you taking the time out to share your experience with us. We built NETfacilities to be extremely easy-to-use and accessible from anywhere - and we're glad we are meeting that expectation!

Jean-Alexandre
Overall rating
  • Industry: Government Administration
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

An Effective Facilities Management Tool

Reviewed on 2019/02/06

This software provides the best bang for your buck, the annual license is very affordable and it's...

This software provides the best bang for your buck, the annual license is very affordable and it's an incredible valuable tool for any facilities management team.

Pros

NetFacilities features a very intuitive user interface that allows our clients to request building services or report maintenance issues with ease. It also features numerous tools that help our team manage and plan repairs, and ensure that requests don't slip through the cracks.

Cons

I wish there was the ability to customize the reports a little more. The ability to generate customized reports would take this software to the next level.

Terrill
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent sofeware

Reviewed on 2019/01/05

As the Facilities Eng. Supervisor I'm able to monitor all work order request a lot more effective...

As the Facilities Eng. Supervisor I'm able to monitor all work order request a lot more effective and present reports to management when needed for accountable. this have cut my tracking work order request down by 50% I love the this software. Hope that NetFacilities can make the changes or updates the concerns that I've experienced.

Pros

I like that the software is very flexible for our Facilities Department. We are able to track many different areas of our department with the work loads etc. it offers a great range of accountable for employees, tenant, and vendors.

Cons

I don't like that the software isn't able to have electronic signature on the system for keys receiving, and other important documents that requires a signature. Not please that the mobile app you aren't able send out news / events or any important updates throughout the system for management or users to be aware or in the loop.

John
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Netfacilities was the final piece to our business puzzle!

Reviewed on 2009/07/17

I researched over 40 facility maintanence programs and intially was interested in buying a program...

I researched over 40 facility maintanence programs and intially was interested in buying a program that would be installed on my server. I initially did not want to do a server based program. After a long review and a cutting down of multiple companies that did not make the cut, Netfacilities was at the top of my top three even though I didn't want an internet based program. After a second conversation and the knowledge of the staff and the features of the program I was sold and I definately made the right choice going with Netfacilites. I recommend Netfacilities 100%!

Pros

Has more features and capability than what most clients will need but at the same time is very easy to learn and use. Time stamp and written paper trail is provided in the system. Has preventive maintanence and multiple user login. Great looking program that has the cutting edge look, allows outside user login, invoicing, and great reports that go great with work orders. I cannot list every pro of the program but those are the ones that influence our business the most. Also the staff at Netfacilites really listened to our specific business needs and helped to customize the Netfacilites experience to our needs. The staff is very responsive and you are given a represenative that is avaialibe, helpful, knowledgeable and makes you feel like you are a part of Netfacilites with the way they take care of you.

Cons

There are no cons that I can list for Netfacilities.

Gerald
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

A powerful toll for facilities management

Reviewed on 2018/11/21

We're leveraging NetFacilities to better manage IT work orders and keep track of what kinds of...

We're leveraging NetFacilities to better manage IT work orders and keep track of what kinds of issues pop up more frequently.

Pros

I really enjoy the granularity of tagging equipment, location of the issues, etc. It makes it easy to know exactly where the problems are.

Cons

The interface is a little cumbersome. I'm not sure what could be done to improve it, but there are some graphical tweaks that could be made when you hover over items and the tooltip pops up, for instance.

James
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

XXX

Reviewed on 2018/11/28

Great tool---Not up to speed with modernization.

Great tool---Not up to speed with modernization.

Pros

NetFacilities is a good tool for Work Orders, Inventory and Preventive Maintenance.

Cons

Our IT department set up infrastructure with no input from people using it (Maintenance dept). Now that we Out Source IT and no one here knows anything about reprogramming system i can not update or modernize program to stay up with building changes.

Julio
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Commodore Propertu Managemet Group, LLC.

Reviewed on 2016/08/31

My experience has been great, The Rep. assigned to our account has been very awesome. She helps us...

My experience has been great, The Rep. assigned to our account has been very awesome. She helps us every time we call, is very understanding that our tech skills sometimes limited. Provides needed documentation when needed. And always follows up.

Pros

The ability for Pooling Work orders, Running Reports, History

Cons

So far, I have not come across any cons

Response from MRI Software

Thank you Julio. We appreciate your business

Elizabeth
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Review

Reviewed on 2018/11/16

Pros

You are able to use it on your phone which makes it easy to receive new work orders while out in the field.

Cons

It has many issues. It will kick you out and not let you into the site for hours. There is no way to split categories for a work order with multiple requests.

Abel
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Netfacilities Survey

Reviewed on 2020/02/04

Overall it's a Software that meets our needs

Overall it's a Software that meets our needs

Pros

Easy to use, and create new work orders.

Cons

Clarity on Specific type of reports/ not easy to delete users that are no longer with the company who has open work orders

Response from MRI Software

Hi Abel, thanks for leaving us such a wonderful review. We are thrilled that you find NETfacilities easy to use, especially when creating new work orders. We look forward to serving you for many years to come!

patrick
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GRHA netfacilities review

Reviewed on 2018/11/21

I believe that any facility small and large could benefit from the all encompassing software.

I believe that any facility small and large could benefit from the all encompassing software.

Pros

Ease of operation, instant reports, customer service.

Cons

I do not have any least comments to make it meets all my daily tracking needs and report needs.

Ray
Overall rating
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer Service is the best!!!

Reviewed on 2018/11/16

Pros

The layout is simple and easy to use. And the dashboard shows me everything I need.

Cons

Some of the "permissions" get a little convoluted at times, but customer service always gets it figured out quick!

Mickey
Overall rating
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NetFacilities - Fast, Reliable and Incredibly Simple :-)

Reviewed on 2017/04/03

Simply put, NetFacilities is great software. NetFacilities helped us to streamline our services...

Simply put, NetFacilities is great software. NetFacilities helped us to streamline our services for both our clients and vendors. The amount of visibility and organization it provides is incredibly helpful and we can keep a closer eye on the maintenance of our factories equipment. Another important fact is that each of our four users adopted and currently utilize the software. No matter how good the software is, if users don't like, it won't be cost-effective.

Additionally, the NetFacilities Support Team was extremely customer focused and helped us troubleshoot our initial concerns and adopt some custom solutions. Thank you!!

Pros

The product is very flexible.

Cons

Not yet.

Brett
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overview of system

Reviewed on 2017/01/11

Used product 2-3 years now. Improvements have been consistent. Customer Service is very good. ...

Used product 2-3 years now. Improvements have been consistent. Customer Service is very good. Works well in it's niche.

Pros

Flexibilibity

Cons

Reporting

Response from MRI Software

Brett we appreciate the fair response. We look forward to improving.

Jeremy
Overall rating
  • Industry: Entertainment
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Net facilities

Reviewed on 2018/11/16

Pros

Ease of use of user and vendor portals.

Cons

Not being able to customize sections specially for us. Also inventory module issues with request and receiving items.

Valerie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ease of entering information

Reviewed on 2018/11/20

Pros

It is very easy to enter work orders with this program.

Cons

I haven't found anything yet I do not like.

Mark
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

A Point of Differentiation

Reviewed on 2010/07/30

NetFacilities has become a point of differentiation for our company. Overall I would recommend this...

NetFacilities has become a point of differentiation for our company. Overall I would recommend this web-based solution for any size property management company. The capabilities and features of this product are useful, easy to use and easy to maintain.

Pros

NetFacilities has greatly enhanced our ability to track and schedule work requests from tenants and internal personnel and has made our property management division more efficient when handling requests. Being able to review open and overdue work orders quickly has greatly enhanced our oversight and follow through on a daily basis. The KPIs give us a snapshot of our current perfomance and gives us a benchmark of our current perfomance. Our tenants have enjoyed being able to track progress of work orders they submit.

Cons

Implementation with our tenants took longer than we had hoped. Some features could be added to reduce the number of open work orders during quarterly maintenance on assets.

Amanda
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Review

Reviewed on 2018/11/20

Overall the forum assists in organizing the work that needs to be done.

Overall the forum assists in organizing the work that needs to be done.

Pros

It manages work order for facilities efficiently

Cons

It is not always user friendly- the translation between things selected on the users end sometimes creates problems with the view on facilities end. There are unique details that are agency specific that do not have a place in the online forum.