Eptura Asset Reviews

Our goal was to automate our work order system and develop a scheduling system for preventative maintenance. We met those goals in implementing Manager Plus. However we are concerned that because the product we were on boarded with needed several fixes the implementation process has gone on longer than it should have.

The best thing about Manager Plus is being able to keep track of equipment and the fleet vehicles all in one place. Being that I'm handling both in my position it is a very convenient program and it's fast! Never seem to run in to slow running windows or lag.

better cost tracking overall, but it should not be so hard to use the software. Attention to detail needs to be implemented, quality control on new releases should be better.

Efficient costing of unit maintenance to determine life cycles and assist with life cycle management; ease of use for a broad range of employees.

Having a centralized system to manage a large variety of assets, spread out geographically, while allowing for a uniformity of service protocols within the company is helpful.

I see by the e-mail address above that this is going to the sales department as an upsell request. Please forward this to the appropriate person if there is one. I received my renewal invoice a couple of weeks ago, The Ausable Club has received and paid invoices totaling in the neighborhood of 11 to $12,000.00 over the last three years. The only part of our agreement that the team at Manager+/Spaceiq/Condeco/Eptura, has been able to deliver on over those three years is sending out invoices. My statement is not an exaggeration, I encourage the person receiving this message to review the correspondence between myself and any of the fine folks that I have been in contact with since the acceptance of the original proposal, [SENSITIVE CONTENT]. Anyone who takes the time to follow up with these individuals, or for that matter the individuals themselves would have to admit that the “ManagerPlus Team” has repeatedly failed to follow through on delivering solutions for their client. The reality is after a 3 year period, the team at Manager+ has not been able to provide us with a fully functional system. I cannot justify investing any more of my time or financial resources with a company that is not willing to fulfill its responsibilities. It is my intention not to extend our agreement past the [SENSITIVE CONTENT]. If anyone on the Manager+ team feels they can deliver on the companies responsibilities I would be open to listening to what they

keeping track of assets and running costs its better that previous versions but still doesn't appear to be designed for our industry.

THIS IS A WELL ROUNDED ASSET AND MAINTENANCE PROGRAM. IT IS EASY TO USE, SUPPORT HAS BEEN EXCEPTIONAL

Overall we have had a positive experience

Our organization switched from an older version of Maintenance Plus and the ew version is phenomenal!! The ease of use and learning the new system has been an easy transition

Average

has made setting up our Inventory alot easier, Being able to see all our repair requests daily has made my job alot easier

Since switching to the cloud based application, the app has been buggy and less operable than classic.

great!

Data missing, poor technical support

Manager Plus has been used in our school district for over 15-years and we have no thoughts of looking anywhere else. Great product with impressive follow through from their team.

It gives our fleet crew chance to manage all assets and be proactive with all schedule vehicle maintenance.

To say that customer service was bad is not accurate because it would imply that customer service actually exists. I personally tried unsuccessfully for months to speak to someone in sales or customer service regarding availability of modules that would tie with our vendor system. I could not get a call back or email response. My first attempts were during the height of Covid so I tried to be patient. After several months, I gave up on them.

Works great for my department

Pros:
Manager+ was one of the few CMMS packages out there that still supports a software client installation with an option to host the database on our own server. Most of the competition now only offers web browser based systems that are often clunky and slower to load, plus many require costly subscriptions with cloud-only licensing schemes. Manager+ licensing strategies are all very straight forward, and while they do offer cloud hosting and a browser based interface along with a client option, you can host the database on your own server to avoid the subscription costs. The client interface runs quickly on a average PC, plus its intuitive and easy to learn without being watered down. Manager+ offers informative and helpful training as an option that is well worth the cost. Their tech support has also been top notch.

Cons:
On the flip-side, their "notify" module provides automatic e-mail notifications and reports which can be useful, but functionality is admittedly very limited in capability since it operates only on predefined templates, offering nearly no opportunity for customization. Only a few of the templates can be sent to non-user email addresses. I'd really like to see more customizable e-mail notifications along with the ability to send any report automatically to any email address. I'm told that their plan is to continue to develop this fairly new notify module, which is good news since it's the only real weak point of the product.

Conclusion:
We spent a lot of time evaluating the pros and cons of Manager+ vs. their competition, and for our needs, I'm totally confident that Manager+ was a great choice. All things considered, I've been very happy with this product.

It is very expensive for the annual Customer Support that I might use once per year; but if you do utilize customer Service they are excellent. It is not a very user friendly program as errors are easy to make, and very difficult to correct.

We provided the necessary information requested for implementation, and after 4 months we still did not have a usable system. Tremendous amount of emails back and forth, conference calls with software personal that was not familiar with the product/industry. Our contract and kick off details were never possible, as the software would not support our discussed needs. We were given "work arounds" that would be severely time consuming, and they stated we would need to purchase additional licenses that we did not need in order to continue with the software. Spoke with [SENSITIVE CONTENT HIDDEN] about stopping our services as after $3500 we still were not able to use it, as she agreed. After a few weeks of no communication they decided there was no refund. Poor knowledge of the industry and product on the implementation side of the company, and complete disconnect on the sales side of the company after they received their funds.