Maintenance Care

4.7 (98)
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Facility maintenance, work orders & preventative maintenance

Overall rating

4.7 /5
(98)
Value for Money
4.8/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.8/5

94%
recommended this app
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98 Reviews

David
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maintenance

Reviewed on 2024/02/06

perfect tool for the task. Great experience and ease of use

perfect tool for the task. Great experience and ease of use

Pros

Everything about it
Ease of use viewing, support

Cons

nothing i cannot think of anything at all that I don't like

Corey
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

One stop shopping for Long-term care maintenance

Reviewed on 2023/01/23

The maintenance team's efficiency has gone through the roof. We are able to get way more done in a...

The maintenance team's efficiency has gone through the roof. We are able to get way more done in a day by being mobile with the software. Staff are able to easily and quickly submit work orders, we have instant access and are able to address the issues quickly. Downside is the feedback loop to the person that submits the work order. They often need to know what has been done and not just that the work order is closed.

Pros

Our old system consisted of binders on each wing of our facility. We would have to walk to the wings, check the binder, take the info back to our office and prioritize tasks for the day. We would have to do this multiple times a day and urgent matters may not be seen until the following day. MaintenanceCare eliminated the need for those steps and streamlined our entire process.

Cons

There is a lack of feedback to the person that submits their work order. They get that the task is completed but nothing about what steps have been taken or that a job is pending completion and may need more parts, subcontractor, etc. That would be an excellent feature that would improve communication between staff, management and maintenance staff.

Alternatives Considered

Asana

Reasons for Switching to Maintenance Care

I used Asana with a previous company. While it was good to track work orders, that was its only function. There was no PM options, no mobile submission option, no asset tracking. Asana lacked every other function that MaintenanceCare has beyond work order tracking.
KD
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Used for Resort Maintenance

Reviewed on 2019/05/23

I think that either MCare has a lot of great things to offer! If the app could just be fixed that...

I think that either MCare has a lot of great things to offer! If the app could just be fixed that would make the team less frustrated and their jobs easier, and if we could tweak a few things for our non user customers so that they are not annoyed then we would be golden!

Pros

Desktop version makes it easy to see all of the history on each hotel unit (lots of filtering options is great)
Easy to see the progress of team mates - ie. where the electrician is at on a particular job or if our purchaser has ordered parts yet
Pretty good options to customize our request form for our needs

Cons

The app needs some work to make it function better for us. As it is it's quite frustrating for the team that is out on the resort on tools and not in an office
- app rarely notifies us of a new task and rarely updates/refreshes. Often pulling down to refresh does not work and so we have to constantly close and reopen the app all day otherwise tasks build up without us knowing and then we're behind and guests are left waiting
-no way to do a search for individual units, only by building. For example- if we are in a room and there is a problem with the fireplace and we want to see if there was any previous issues you can't search for it but instead have to go through 150+ tasks from the previous 4 weeks for that particular building looking for any tasks related to that unit
-Frustrations from our customers- there is no way way to filter their search as non users when clicking the "task update" button on the request page. Our outside vacation management companies can not look for tasks that are only related to them but instead have to go through ALL of our tasks that we have going on. It would also be great if the requester not only got email confirmations regarding task being created and then task being closed, but also every time notes were made or it was modified in any way. Sometimes we have to leave a task as pending as we have parts on order or other, but they have no way of being notified that we've been there, temporarily fixed it and ordered parts.

Response from GNXCOR

Hi KD,
Thanks for the review. Some of things you are mentioning on the App are in our next update launching this month. We are allowing you to sort on your task list which I know is going to be a big win for navigating through your tasks. As for visitors reviewing tasks that they have submitted, we have to be careful to allow them to only search the recent tasks that they have submitted - I wouldn't think our customers would want a wide open search capability for users without Log In access. Happy to discuss further with you, I will have someone connect with you.

Tara
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best all around program

Reviewed on 2023/01/25

Pros

We were able to consolidate 2 programs we used into one. Price is fair. The capability of things you can do in this program.

Cons

There is nothing we don't like about it.

David
Overall rating
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Maintenance Care Review for Retirement Living

Reviewed on 2021/04/15

We have had a great experience so far with Maintenance Care and have received very good feedback...

We have had a great experience so far with Maintenance Care and have received very good feedback from our team members on site. We are now reporting on tasks stats to get better insight into where our time is being spent and how we can better serve and assist our teams.

Pros

The ease of use for our end users at the home levels. Our company did not have a digital platform previously to manage maintenance, and so it was crucial for us to choose a platform that would be very easy to manage for all levels of skill.

Cons

Some of the admin functions within the system aren't as user friendly to navigate. Reporting (creation of reports) could be a little clearer, and the functionality of digital check sheets to keep everything integrated into one system would be beneficial.

Alternatives Considered

Hippo CMMS, Fiix and Yardi Voyager

Reasons for Switching to Maintenance Care

We chose maintenance care for the basic functionality that we needed for our end users. Some of the other programs were a little too technical to navigate, and so we chose to stick with a more simplistic software that fulfilled our needs without all the unnecessary extras.
Daniel
Overall rating
  • Industry: Wine & Spirits
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great and easy to use software

Reviewed on 2021/04/22

Pros

Maintenance Care is very easy to use and navigate. Work orders can be generated and delegated very quickly and easily. The work order request link for other departments works great and requires little input to make a request.

Cons

I wish the program had the ability to assign due dates for work orders. It would be nice if the work order template was customizable, the ability to add a company logo and select which fields are printed on the order.

Robert
Overall rating
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cheer is very pleased with maintenance care.

Reviewed on 2023/12/12

Pros

I'm able to have several locations use the request for no additional cost.

Cons

Have no cons at this time.
The system does what I need.

Anne
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maintenance Care Is a Game Changer For Our Small Facility

Reviewed on 2023/08/22

We love Maintenance Care. It has made it possible for us to manage a building with a relatively...

We love Maintenance Care. It has made it possible for us to manage a building with a relatively small, part time staff.

Pros

I love the fact that we can manage work orders from our tenants, keep track of project status and have one place to store all information related to building maintenance, repair and compliance.

Cons

I would love to have more organization options available in the space cabinet.

Tyson
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 2023/09/06

Great software

Great software

Pros

Keeps track of all our maintenance work orders

Cons

Head office is in the east. scheduling some meetings can be challenging. Very minor critique.

Tammy
Overall rating
  • Industry: Facilities Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maintenance Care - An Asset Itself

Reviewed on 2023/08/29

Pros

Maintenance Care is VERY user-friendly, easy to add and/or edit assets and maintain inventory and service records.

Cons

Having to re-enter the same field (facility) for each item added to the inventory - ALL items are for the same company. It would be nice to either delete the field completely OR have it automatically enter on each item as the standard.

Greg
Overall rating
  • Industry: Machinery
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

2 Years In, still working for us.

Reviewed on 2023/02/14

Overall, the Maintenance Care software has allowed us to automate many manual scheduling tasks and...

Overall, the Maintenance Care software has allowed us to automate many manual scheduling tasks and keep track of completed and non-completed items for follow-up. The software is reliable, only a few times reports were not available but all in all the software is reliable.

Pros

I like being able to enter maintenance tasks and schedule them to be sent to operators and maintenance technicians (via e-mail) when tasks are due. The asset tracking section allows you to keep track of model and serial numbers which makes it easier to call in service on a machine (the first thing they ask for is model and serial number).

Cons

The reporting can use a little more flexibility, you can export data and manipulate it in Excel but some more selectable fields and sorting of groups in the software itself would be better.

Michael
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Park Senior Villas

Reviewed on 2023/02/02

My experience has been wonderful. The staff constantly reach out to see if I need assistance with...

My experience has been wonderful. The staff constantly reach out to see if I need assistance with anything and has made it such a pleasure. The only problem is getting our staff to use it instead of always calling me, but thats our issue.

Pros

I love the ease of use and how it keeps me up to date with maintenance needs. I like the fact the the staff are able to put in request and then the request come straight to my mobile device. The simplicity of running such a complex program is astonishing. Love the product

Cons

The only problem I have experienced is that the alerts on the mobile device somehow shut off. Now, I have to keep checking my phone instead of it alerting me when a new request has been entered. Although, this could probably be fixed easily, I just haven't contacted Maintenance Care for assistance

Christopher
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great product, very easy to use

Reviewed on 2023/03/02

Pros

The functionality of the software is very easy to use.

Cons

There really isn't much con to using this software.

Marco
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maintenance is a great product!

Reviewed on 2023/02/01

Overall we have had an excellent experience using MC.

Overall we have had an excellent experience using MC.

Pros

The layout is very good and the fact that the app is very easy to use.

Cons

Prior to the way the GUI is set up currently, it took a very long time to implement new features to MC on the development side. One thing is that for work orders it should be mandatory to enter comments on what was done on the work order and the time it took to complete it.

Scott
Overall rating
  • Industry: Machinery
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Manufacturing and Facility Maintenance

Reviewed on 2023/01/24

Overall the experience is very good compared to the 5 previous CMMS software's' I have used.

Overall the experience is very good compared to the 5 previous CMMS software's' I have used.

Pros

The software has a good user interface that is not confusing to a freshman user and gives good feedback when their work is completed.

Cons

Search functions for individual equipment is nonexistent with using work arounds.

Rick
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Sheridan House Family Ministries Property Maintenance Solution

Reviewed on 2023/01/12

The overall experience has been very good. We clearly are not getting everything out of it that we...

The overall experience has been very good. We clearly are not getting everything out of it that we could but it solved a repair and maintenance problem that was created by rapid growth of our property.

Pros

The software was super easy to integrate and intuitive to use.

Cons

I wish it was easier to add and change categories and areas of work. IT's impossible to list them all so it would be helpful to be able to type in a more specific location.

Richard
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Service

Reviewed on 2023/01/25

Pros

Able to communicate issues quickly and document resolutions.

Cons

Not able to edit Comments after task is created. Sometimes there are mistakes or misspellings that I would like to correct.

Kathleen
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 2023/02/14

Overall have been very happy with this product and have no complaints

Overall have been very happy with this product and have no complaints

Pros

Setup and ticketing system is super easy

Cons

I have not complaints about this software.

Joseph
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great!

Reviewed on 2023/01/23

Pros

To have work orders digitized from the get go really helps my team address all items brought to us in a timely manner. To get notified the moment a person submits one. Awesome.

Cons

In my opinion we could do without needing administrative permissions to add or remove user's from looking at and completing w.o.

Lorraine
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Versatile program being used for multiple facilities

Reviewed on 2021/04/23

Overall, Maintenance Care is a great program to work with. Customer service is always spot on and...

Overall, Maintenance Care is a great program to work with. Customer service is always spot on and will keep working on an issue until there is a resolution. The ability to switch between locations makes it very easy as admin to monitor locations to identify trends or arising issues.

Pros

Some of the Pros relating to this software for our organization include the ease of use and flexibility of creating and assigning tasks. The "ME" button makes it super simple to clearly indicate who updated a task.
Being able to attach documents (such as manuals, service reports or invoices for work completed) to a piece of equipment saves time and money when attempting to diagnose and/or prevent problems. The Preventative Maintenance features ensure that no equipment is missed during routine checks.

Cons

I personally would like to see enhancements to the Inventory/Parts module of the program. Our organization was unable to smoothly implement to line up with our vision of what the inventory tracking should look like.
Due to the fact our organization utilizes multiple sites, occasionally an incorrect site is chosen. Based on the current functionality of MC once a site is picked for a task it cannot be changed. a new replacement task must be created.

Rob
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maintenance Care review of CMMS.

Reviewed on 2022/01/23

Better across site reporting. Better management of inventory and assets.

Better across site reporting. Better management of inventory and assets.

Pros

The product provides just about everything we require to help us manage our maintenance services from Preventative to scheduled to unscheduled. Very easy for staff to input a request.

Cons

It does not have a good ability to input multiple temp readings. You can input a reading into an asset but we have over 100 daily temp reading requirements and it would be onerous to try and do this in Maintenance Care.

Craig
Overall rating
  • Industry: Environmental Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Program

Reviewed on 2021/12/21

Great, easy to use and accessible from all over the facility and you can close off items as soon as...

Great, easy to use and accessible from all over the facility and you can close off items as soon as your done.

Pros

The easy access to the app as you can be anywhere and get the work orders.

Cons

Really there is none just need to keep educating yourself on the program and keep practicing.

Chris
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our CMMS of Choice

Reviewed on 2021/04/26

Our organization has adopted Maintenance Care as the standard CMMS at all of our sites.

Our organization has adopted Maintenance Care as the standard CMMS at all of our sites.

Pros

-user friendly web request form
- easy to set-up and use
- excellent customer service
- ease of administration
- multiple canned reports available
- web based, and mobile friendly

Cons

Bing a web based system it limits our ability to customize and integrate with other systems such as Finance and HR.

Robert
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My review of Maintenance Care Program

Reviewed on 2019/08/14

Maintenance staff has started to be aware of issues that were not being reported by supporting...

Maintenance staff has started to be aware of issues that were not being reported by supporting staff members. Work orders that were being written down were getting lost in the shuffle and problems were getting overlooked. With Maintenance Care, we get all of our work orders online and we can easily track any problems, and/or keep track of reoccurring issues.

Pros

The ease of being able to navigate through the program. Very simple to use. Customer support is always checking to see if we have any problems, making sure we are getting what we need out of the system.

Cons

Having to log back in after being idle for a while, which is really not a big issue.

Kristine
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

My experience

Reviewed on 2019/05/22

no issues

no issues

Pros

easy to use
our maint person gets it right away we don't have to chase him

Cons

I don't have any problems but the maint person drives him crazy on his day off or holiday must be a way to program system that it can take messages but he can get them the following day or back from holidays

Response from GNXCOR

Hi Kristine,

For maintenance techs on vacation, they can set the Do Not Disturb on their accounts. Hope that helps.