Escapia Reviews

We have used Escapia for years and have seen a lot of changes along the way. The software is easy to use and train new employees on.

Over the years we have found the the customer service to be challenging and the software does not handle long term rentals easily.

The software is very easy to use, and its in constant improvement to cover all the needs for property managers

The review section, it doesnt allow me to send reminders or review requests.

Tries very hard to be an all in one solution, direct integration with HomeAway/VRBO, good customer support, the team is clearly working hard on improvements but it's a bit like trying to push a dinosaur up a hill.

Very disjointed, I often refer to it as frankenstein because it feels like all the modules were poorly connected together. Does not have an open API so integration with other systems is limited. Overall the software is very old and outdated and while improvements are on the horizon, they are coming slowly and in the meanwhile my patience is running out.

Overall, it has been a reliable solution that meets our needs. The software generally works well and provides most of the functionality we require. When it’s running smoothly, it’s a great tool.

Like any platform, it’s not without its challenges. We’ve encountered occasional bugs and performance hiccups, and sometimes support response times could be improved. However, the team seems committed to making improvements.

Customer support team is great! They still add on new features

Escapia does not let 3rd parties integrate, they don't have an open API

I love the ability to manage communications through text or email. The integrations with Airbnb and bro are very well done. Also, it’s very reliable and hardly ever down.

The overall feel of the software feels dated. It feels like using software from the 90s.

I also do not like that ‘add note’ function doesn’t always work. My teammates and I rely on the notes when dealing with problem guests and we need all the information to be saved correctly the first time without having to go to the communications tab.

I don’t like how long it takes to find a particular guest in the communications tab. It feels like you have to wait 10 seconds or so just to see no results.

The support at Escapia is beyond exceptional. Everyone I've ever spoken to has been very helpful.

Nothing but positive! Everything within Escapia is well designed and even though our small business doesn't utilize some functions, Escapia provides a number of great resources

Ease of use, fast, reliable. Great integration with VRBO. Fantastic customer support.

Would be good to get a heads up on outages before we figure them out.

Integrates well with VRBO/HomeAway for managing a large number of properties.

Shockingly badly set up, doesn't work with AirBnB, crashes constantly, slows to a molasses pace after lunchtime each day. Instead of assigning nightly rates and minimum stays to a home, you assign homes to scores of rules that define its bookability. It's easy to make mistakes and impossible to catch them until it's too late.

It had integration with VRBO and it's easy to use.

Partner reservations do not get put onto the Overdue Payments list. No guest reminder unless you use the Escapia contracts. Those will send daily reminders.

The software is great and easy to use. We are happy to have grown our vacation rental company with Escapia for the last 10+ years. The support team is super helpful and our account manager has always been a huge help and an avid cheerleader of ours and our business. The updates over the years have been proactive and worthwhile to their and our own growth. It is easy to distribute properties to Vrbo & AirBnB. We would not think of switching companies for our PMS

Knowing and learning all the moving parts and the back end of the software system can be a bit challenging and daunting but when you first learn it, but it's easy to manage once support is able to walk you through it.

Escapia is a complete and thorough vacation rental management software that covers almost all software needs related to the vacation rental industry.

Escapia is not very user friendly and is not easy to learn. Also, when we onboarded with Escapia years ago, the training was at best incomplete. We didn't find that out until years later at Rezfest in a one on one session with accounting. Escapia then wanted over $3,000 to help fix the issues that we were not trained properly on in the beginning. Over the years, we have trained ourselves on how to fix those issues and how to use the modules we need.
Also, when Escapia has issues or glitches in the system then do not notify anyone of the issues. Escapia waits until we have an issue and then admits there is a glitch they are working on. I just wish that we would be notified when there are issues, so we don't spend hours trying to figure things out before calling support.

Always working to improve and add features.

Some key features have better implementation from 3rd party providers than directly from Escapia

Ease of use! It literally does everything that I need.

I wish the lines were not so close together or were more defined highlighted. My run together on me!

Easy to use and set up! I have used many different reservation softwares and this is my favorite!

Rate manager changes, and the ability to book multiple units for the same group in a faster way.

The [sensitive content hidden] of Princeville Vacations purchased and pays for escapia. I do not know what the fees are that he pays.

So far it is up to date the "Rates Manager" is a huge improvement

It offers the complete package to operate my business.

Some processes were manual during the migration process that was very time consuming.

I love the Reservations Dashoboard. This allows me to manage my week and future bookings.I can get an overall view of my properties in terms of availability, what is booking, and what property I perhaps need to focus on.

Daily banking reconciliation and monthly reconciliation.

The accounting side of this software is strong and a knowledgeable user has powerful tools. Owner statements are transparent and clearly structured. Correspondence is attractive and easy to customize. The various tools available for setting rates/manipulating rates are easy to use. The reservation grid is easy to understand, and the filters and quotes make the reservationists' work easier and more consistent. Integration with Glad Hospitality helps provide a good guest experience without much effort (once the initial setup is complete). The reports are informative and useful. Bank reconciliation tool is an absolute essential. Having used Escapia and other VRM software while working for other companies, when I started my own company, I knew the only software I wanted to use was Escapia.

Features for automated or scheduled correspondence are weak. There is no "notes" area associated with owners for keeping a record of requests, authorizations, etc. Because it is a powerful system, to develop the skills necessary to fully take advantage of its many useful features means you need to invest some time and effort. That is not really a "con" to me. If you have a good tool, you want to learn to take full advantage of it. However, for a new user, it could seem a little scary. But we found that it's not terribly difficult to learn what you need to learn in order to successfully take advantage of the system as a basic user, and that if you want to stop there, you can and you'll still have a good system. It's worth putting in the work, though, to become a skilled user to take advantage of the full capabilities of the system.

User friendly, easy to keep track of accounting and reservations. Has come a long way in the last 10 years

Customer service is not that helpful. We have been trying to set up our software to where it is live and not have to manually input everything from VRBO but Escapia staff has been little help because we only manage about 15 vacation rental properties at the moment. Escapia customer service should give the same attention to smaller businesses as they do the ones with more VR inventory