Rejoiner Reviews

Rejoiner provides the ability to retarget customers who have abandoned a shopping cart, have browsed specific products, or have browsed product categories without making a purchase. The software is very effective in identifying these customers. It then segments the customers and sends fully customized email communication in an effort to increase conversions. The sequence of email communication is iterative and logical, offering customers increasing incentives to convert with each subsequent email. Integration was extremely simple; we had all aspects of Rejoiner integrated within several hours. Additionally, Rejoiner ran several A/B tests for us to determine the most effect creative and copy for all of our email categories. This ensured the highest conversion rates for each stage of the retargeting funnels. Since integrating Rejoiner several years ago, we have seen conversion rates improve by over 20% as we have successfully brought many customers back to purchase who would otherwise have been lost. Given the increase in revenue attributable to Rejoiner, the cost of the service is a no-brainer for us.

Awesome results (significant revenue lift), amazing professionalism, and really fast turnaround on new ideas

More expensive than doing it yourself, but you get what you pay for

Rejoiner has been an integral part of our marketing success for several years. They have advised and built many of the facets of our email marketing campaigns. They have also taken a lot of the guess work out of the process by using best practices based on past successes. The analytics speak for them themselves with a significant increase (28x!) in revenue attributed over the last 12 months to cart abandonment alone. I feel the entire team at Rejoiner has a vested interest in our continued success and growth.

Not really anything negative to say except with any "leap of faith" there are always budgetary concerns.

We'd tried other cart abandonment services that just could not match Rejoiners pain-free, seamless, feature rich solution. From simple setup and integration right down to creative, Rejoiners wealth of expertise and experience has led to delivering results beyond expectations. The continual optimization and improvement of strategy based on data and learnings with limited man-management really does allow for peace of mind that results are going to improve, not just continue.

Discrepancies in reporting between analytics and Rejoiners dashboard is a small challenge but the problem lies more with Analytics providers rather than Rejoiner. An explanation from Rejoiner in understanding why there are differences helped us understand.

Working with the Rejoiner team has been like having an in-house partner to help grow our business. Customer support has offered expert strategic and technical insights to help us optimize our sales funnel. Over the last 6 months, revenue from our abandoned cart automation has grown. And now, after six months, we expanded our arrangement to include browse abandonment, a new welcome series, and a win-back campaign. We're looking forward to expanded growth with Rejoiner.

The Rejoiner team is responsive to all requests and their support is strategic and creative as well as technical.

The reporting is a little too high level. It would be wonderful if the reports could give product level detail.

We were able to optimize our cart abandonment emails with Rejoiner, and were able to capture a great deal of revenue that would have otherwise been lost. The ability to set up a series of emails with varying incentives to encourage conversions is key to success.

We found no significant downsides to Rejoiner's system.

Rejoiner had been recommended to us and we are extremely happy with their service. We implemented cart abandonment at the beginning of the year and the whole process, from set up, developing the creatives and execution couldn't have been any more positive. Since launching cart abandonment, Rejoiner has constantly provided us with recommendations to improve our campaigns and supported us with new ideas. As a result our conversion rate is going from strength to strength. I would recommend Rejoiner and their Team to everyone as they are absolutely fabulous to work with.

It works! I have been working with the Rejoiner team since 2015 and we have grown our client's triggered emails from one to six because we have seen such great success. The Rejoiner team is a full service shop - from strategy to build to management. They listen to the client and accommodate - but not at the expensive of their best practices. I've also enjoyed their flexibility and innovation. They are always bringing new ideas and working on improving results for their customers. As an agency it's so important to me to have vendors that are responsive and work with the individual needs of my clients, and Rejoiner does that. If you're looking for email marketing experts, you've found them!

I can't say I really have anything I dislike about this service. Maybe just that I wish I had added the other campaigns sooner!

It's easy to structure and know that it's working. Their tech gives me straight numbers on revenue, ROI and potential gains. I like being able to easily grab a snapshot of my running campaigns and A/B Test on the fly. On that note, the effect is felt on the bottom line, measurably. That's more than I can say for other digital marketing platforms that promise the moon and then deliver crumbs.

Doesn't currently handle my newsletter and other list management needs, but I'm sure they'll fix that stuff. They're always coming out with new features.

The team behind Rejoiner is incredible. Not only are they very knowledgeable when it comes to Email Marketing their customer service is like no other. Fast replies and overall just great service. I started to use their service a bit more heavily this month and saw 3x growth... I can truly say their service is like no other. I highly recommend to anyone who needs help with their email marketing as well as designers who can design the emails themselves. You can do it yourself or pay a reasonable rate and they'll do it for you.

Honestly... none. Fast, intuitive & overall high-quality service.

We did not have an in-house platform for cart abandonment emails and needed something fast. This is where Rejoiner came into the picture. It's a quick and easy platform for deploying cart abandonment emails. Team is also very helpful.

Add more advance testing features.

Three things I like the most:

1. It works and we are converting at a solid rate

2. Very easy to use

3. Service - The level of service we get is top notch.

The only con I can mention is that I wish there was a search function for campaigns. During our peak time it can get messy back there so I wish I could quickly find the campaigns I need to quickly address.

Full service keeps us fully hands off. They work on our behalf and are proactive to make us profitable, who else does that?

They don't work directly for us, really talented team.

The uplift in sales. It gives us a chance to capture and engage with customers we might have lost.

There isn't anything I don't like about it.

Great outsourcing solution for cart abandonment and other transactional email marketing. If you don't have the in-house resource, you can do it fast with Rejoiner. Most of all, you get the whole package (technical integration, email design, analytics, A/B testing). Teams is agile, knowledgeable and supportive.

We like testing our solutions to make sure they have a positive impact. Rejoiner agrees and provides testing and results to prove each campaign is working the way we intended.

Rejoiner is a very powerful tool with a lot of features for email marketing.

I would say the price was a bit above the mark.

Rejoiner has provided us with a seamless, integrated solution, while keeping a sensitivity to our personal look and tone. We have been impressed with how they've been able to craft content and design that's on brand combined with their real effort to meet our specific needs and timing.  They have great ideas that work, even if you sometimes don't think they will! Listen to them and you will likely be pleasantly surprised (as we have been). They are also highly responsive, organized, and very action-oriented.

Reporting could be more robust. Would love a real time dashboard for easier and self-serve access to stats (we hear this is in the works and very much are looking forward to it).

The flexibility of the platform and the ability to trigger for different events surpasses a lot of the tools out there. The ability of the tool to customize the program for the user is amazing. Rejoiner has allowed us to personalize the messaging and put emphasis on the capabilities that we have in their location as well as based on their interest. That the tool is also easy to use has just been a bonus.

I like everything about the rejoiner platform.

Has all the technology and features you would expect
Easy to use interface
Super responsive team and service is end-to-end
High return on spend and great ROAS

Wish it were a full-service ESP
Greater integration with Magento so it could be used as a CRM tool

We integrated Rejoiner into our clients' ecommerce websites. We conducted an extensive review of different solutions out there. Most solutions will take a % of sales as part of their fees but this created budget issues for our clients around attribution. With some many solutions trying to help close sales, which one is really doing the work? We liked that Rejoiner had fixed price service offerings at a very fair price with all the features offered by other solution providers.

Their technical and management team have been pro-active with us and our clients. They help us all make the most out of the Rejoiner application but there is still a self service administration area which allows more technically minded customers to tweak their settings & campaigns.

Our clients have been happy with the service and the ROI and revenue improvements resulting from implementing Rejoiner into their eCommerce suite of products.

The only thing we would say is there's so many features being developed, it's hard to stay across them and work out how to implement them effectively.

Rejoiner comes with a thoughtful onboarding process that makes the setup very fast and easy. The customer service is awesome - very focused, fast and always looking for a solution that fits for us (even in case our request may be a bit strange and not always logical).

The use of this webbased service is very simple and after 3 to 5 questions we were able to adapt campaigns and templates to our needs.

Especially for us Rejoiner has an important advantage which is the extension for our shop system. (Magento). It was very easy to install and to configure.

During the last months a couple of questions came up that have all been answered competently regardless if it was a technical question, a question about statistics or about the handling.

We are very confident with the software and the service.

The interface is not international. English is the only language . A German language layer was cool.

Quick setup, smart team, immediate results.

Can get to be really pricey if you start stacking on services.

Has consistently produced 30X ROI month after month. As an added bonus, the support team at rejoiner is as good as it gets.

There have been ZERO drawbacks. Since day one, everything has ran extremely smooth with rejoiner. .