LiveRez Reviews

A "mixed bag of treats" comes to mind as the best description. We LOVE working with the people at LiveRez, and have come to highly value and appreciate the software. However, I am still struggling to use/edit aspects of our listings in the software and I've been a user for over eight years. We do recommend LiveRez to others, but warn them that many of the settings are not intuitive to find or adjust.

Perdido Realty is family-owned and operated with 150 vacation rental units. We used Entech Rental Software for 25 years so, when we made the transition to Live Rez, it was anxiety-provoking, to say the least. This was also right after the Expedia acquisition of Homeaway, so Live Rez was acquiring partners quickly. Nonetheless, we were assigned a brilliant facilitator to handle the transition. It was an amazing, one-on-one process and the outcome has far exceeded our expectations.

CEO, is a true visionary. He surrounds himself with staff who share his high values. He's a straight-shooter and is committed to Live Rez partners' and the vacation rental industry's success.

Best Thing: One-stop shopping. They do it all and it's customized for the vacation rental industry only. You get a custom website that integrates with the software and it's internet based. Their SEO division, should you choose to participate, is the best at a fraction of the cost for outside services.

Second Best Thing: The support team. Their responses are timely and their solutions work. If it requires IT input, they coordinate that and get it done.

Suggestion: Give their Sales Team a call. You'll know right away that they're not just selling software. They want to be partners in your success--really. In 30 years, I haven't found that anywhere else.

Valerie Hawkins, Owner
Perdido Realty Vacations
Perdido Key, FL

Overall, the experience has been good.

Switching over to a new property management software platform was no small decision. We analyzed many PMS companies before choosing the best choice for us. From start to finish the LiveRez team was matriculates in answering questions and finding out the answers we needed.

Long after the "sale" they are still working hard to earn our business. They are constantly updating the platform to make it better for us and our customers. As our business has grown they have rolled up their sleeves, along side of us, helping to conquer business challenges as they arise.

Give them an opportunity to earn your business... you will be happy you did.

We love Live Rez and have absolutely no hesitation in recommending their services to any prospective user. It is great to be donsidered a "partner" rather than just a client. The idea that their success is linked to ours has resulted in a very different sales philosophy. You feel that you have an ongoing relationship with all of the team. They are continually growing, enhancing and building thier software and it just keeps getting better and better.

Honestly a no brainier. LiveRez has everything you need if you're just starting, growing or considering moving from an older system. It is honestly worry free and has helped us capitalize on opportunities due to time savings and increased productivity.

Great implementation and support - so glad we've come back to LiveRez

IBEX Properties, could not ask for a better partner to venture forward with in the start and growth of our company. They work hard like we do in our own company and stay with us until we work through all the tough steps and processes. Live Rez is a true partner not just sign you up, take your money kind of partner. Thank you Live Rez!!!

I love the program but think it is lacking...and over complicated in some areas.

It is still early in the game, we are still working through the hiccups

Purchasing software is a huge decision! When you change software there is an initial painful period of feeling like you don't know what your doing but LiveRez is pretty user-friendly and since my 20-30 year old agents seem to have caught on much faster than I did, I'd say that anyone can learn it well in about two weeks. They do have good help videos online as well as online training, and now, I see, even in-person training.
The hardest part was getting it set up to work with Quickbooks but Sharon worked diligently with our bookkeeper until it was all running smoothly and she understood the process. They still hold your hand after the wedding. Occasionally, I have something that I can't figure out how to do, like turn a property over from an owner who sold to the new owner that purchased that property, and bookings needs to be split up mid-month. The support team at LiveRez is always available during working hours to answer my questions and walk me through how to do it.

My business has doubled in size since I signed on with them, in no small part due to their software and the great user-friendly website that we built together. I especially like that they always try to stay on the cutting edge to provide us with the best in security features and new bells and whistles to make our job easier. They encourage us to let them know what we need to do our job more efficiently and they follow up on the suggestions.

I also like that they are very involved with VRMA and help sponsor all the Vacation Rental Management Seminars. I truly feel they are committed to the betterment of our profession and I admire that!

We have been partners with LiveRez since 2011 and we think it is the best decision we have made in the last 3 years, in moving our vacation rental company forward.

We are a small company managing about 40 properties in a very short season. By using LiveRez, we are able to manage our company with only one full time person and one part time person. The automation in reservation emails, confirmations, driving directions, check in, check out, balance due, etc. is quite simply fantastic. The CRM feature is outstanding.

The customer service and technical support are another reason we chose to be partners with LiveRez. There is always a place online to find the answer to my questions and if I need a live person to talk to or email, the response is quick and so helpful.

Ongoing training is constantly being updated by LiveRez. My challenge is to keep up with all the upgrades and improvements that they continue to make on their system. Often I will think of an improvement and before I can even suggest it, they invent it!

As a company, we look professional, guests love the look and feel of the website and it is so easy to use. Not only for our guests but for me the property manger and our reservation person.

I would recommend LiveRez to anybody in the vacation rental business. Well done LiveRez!

We used Liverez for a while for managing our reservations and vacation rentals website, but ultimately switched to using a combination of MyVR and Escapia. Liverez just didn't have the wealth of features that we needed to manage our growing inventory and increasing number of reservations and the website options through Liverez were not as attractive and easy to use as we would have hoped. MyVr has better, easier, and more attractive website options, and Escapia, though it has flaws, has ultimately given us more of the reservation and accounting features that we wanted.

At Liverez, everyone understands the value of understanding clients and their needs!

We were silently begging to find the right software, but not just software, we needed to find our North Star in terms of technology and we found the leading company in the Vacation Rental industry.

We have been very satisfied with the service and would highly recommend it!

Liverez understands the value of educating clients in order to see profits soar!

If LiveRez and Buildium could merge together to create a software to hand large scale management of vacation rentals or short term rentals, then I would be in heaven! LiveRez is so close but is to clunky and can fail at times with it's accounting features. NOT GOOD.

I definitely recommend this product to vacation rental property managers!

Central system for reservations, customer database and website management

I was really scared at first to changing over to a different software but once I started working with it I realized how easy and freaking AWESOME it is! So many things we were doing where we had to had 3-4 different systems to get through our month end process and cleaning schedules, this software had it all in one.
We went up for training recently in Boise at their headquarters and I was blown away at how utterly wonderful and accommodating the staff there was. I had an "oops" (shhhh...) on a reservation and they were right there (literally) to jump on and walk me through things. I would totally recommend anyone out there looking to make their property management system run more smoothly and effectively to go with LiveRez. They make everything with your company personal and go that extra 100 miles to answer questions or help you out with ANYTHING. They are just great! :)) I could think of 300 other positive things to go on about but I am not sure how much room this review will let me have.

I started my vacation rental property management company about 4 years ago and really did my homework when shopping for who I was going to use for reservation software. After calling around and having many conversations with various companies, I kept coming back to Liverez as there software seemed to be so user friendly and the fact that they are dedicated to support in case you need help was a huge selling point to me. The process of becoming a partner, was seamless and they are always there for me when I need them. Liverez has and always will exceed my expectations! The system is easy to use, functional and makes my job as a property manager easy. My overall comment about Liverez software is, I couldn't be happier!!!

Overall we are very happy! It was well worth the switch over and the mobile site is only an added bonus! We saw results immediately. We also use the SEO program which has increased our exposure and our rentals as well. Thanks Live Rez for a great product.

Making a switch for the back office is tough but the rewards have been worth it for us. I would switch again in a heart beat.

Our management company spent two years researching new vacation management software and finally decided on LiveRez in April. We transitioned to LiveRez in the busiest time of the year. LiveRez provided extraordinary support through the transition and made the implementation so easy. We LOVE our new website and we are much more productive now that we have LiveRez. Additionally, whenever we have a question and call LiveRez, we always get a quick response. We are completely happy with our decision to go with LiveRez and only regret not making the decision sooner!

It has been our great fortune and luck to have found such a great company to partner with for our flourishing vacation rental business. We had been searching for a software that would be able to book online reservations. I called Tyler and he called my right back. That was impressive and even more impressive is the team that Tracy has beside him all the way! It was so awesome to meet so many of the team at the "best conference ever" in Boise Sept. 2014. We would highly recommend LiveRez.