We purchased this software in 2012 and paid for the full version, up front. One of the primary reasons we chose AyaNova was because support was included in the price. They have since changed to a subscription model and I can no longer get the included support I was promised. I do not need nor want to sign up to the subscription service. Their manual seems to be purposely vague so that it's difficult for me to even implement the features and functionality that I PAID for without asking for some guidance, which is now of coarse, charged. Make sure you shop around before deciding that you want AyaNova
Does most of what I want it to do. Fairly steady and reliable.
Subscription model. No support and you can't even post to the forum without it.
Thank you for your review
We had been providing free support and updates for AyaNova since its initial 1999 release.
We made this change as it was no longer practical from a business point of view to be one of the few (possibly the only) business software companies providing North American based free support and updates regardless of how long ago purchased
Service companies that has previously purchased AyaNova prior to the move to subscription licensing, have the option of moving to subscription licensing to receive support and updates going forward OR at no additional charge, to continue to use their existing version of AyaNova for as long as they wish along with access to the latest version of our detailed online Help documentation for any support issues regarding setup, configuration and/or feature use
We take great pride in our online Help documentation. If something in the documentation is missing or vague, do let us know so that we can update the documentation for all
I used this software from the day I started my company and it lasted a good 4 years before I had to find something new. All in all, it was a fantastic bit of software for the price I paid and the result I got.
This application has VERY good customisation - I was able to edit almost every field. You can create basic to advanced reports. Available add ons (for additional cost) give you more power for the app, like being able to export to csv/xls or use the software in a web browser. In my entire time using the software I never experienced any bugs.
I ended up running out of usable fields in my client records. There is no way to add more custom fields and this is one area my business outgrew the software. The web based interface was O.K. but I found it so much slower and limited to the standard interface that I just stopped using it. I purchased the RBI add on, but it didn't actually help me in the field at all and I found it wasn't the solution I was looking for.
I run a mobile outdoor power equipment service business and my business model is different from the typical OPE dealer. No one in my industry has anything like this software. Even though it was designed with computer service in mind it works like they had my business in mind. I was able to constomize this software to reflect all the regular jargon and data recording a typical OPE business needs but with the advantage of having a schedule and work order system that is superior to anything else available for OPE dealers. Most software vendors for OPE do not even have a scheduling feature. The ones that do are priced out of sight. I can highly recommend this software to any mobile service business or any business that has to schedule work orders. The service from Ayanova is also outstanding. You will not be left hanging on anything and the response time to most of my questions were within minutes. Wish all my business relationships were like this! Way to go Ayanova!
This software can be customized right down to the field labels. So can be matched to any service business. It is very natural to use the software. It works like you think and that is remarkable. It is a real efficiency booster. Nothing gets lost in the system. The search feature allows fast access to any record in the database. Any fact about a customer or repair you can think of can be recorded with Ayanova and you can link any external file to any customer. I have all my PDF parts lists linked to my customers equipment records so its a quick button to find parts on the job. Expandability is unlimited. Cost to buy is very reasonable. Support is second to non. The Quickbooks interface lets you keep your accounting just like it was. This was how I found Ayanova. I was looking for a Quickbooks add on that could manage workorders. What I got was this awsome software package that has exceeded all my expectations.
Wish I would have found it sooner.
I do not use the software myself, I can only speak to the installation, configuration, upgrade and backup/restore functions.
Overall, again, because of exceptional customer support by Joyce, my experience was truly extraordinary.
Early in my technology career I did a 3yr stint in technical support for a major hardware manufacturer, so I'm pretty critical of customer and technical support.
Joyce blew me away with the level of detail, patience and complete understanding of the product and her communication.
My review of AyaNova and the Firebird database engine is from the perspective of installation, backup, maintenance and migration.
My client has been using the application for years and we needed to move it to new server hardware.
I had no idea about the product, but Joyce with Ayanova provided all the documentation, review and recommendations necessary for me to get in, upgrade their current server installation, backup their database (first time in 4yrs), upgrade their client PCs and then migrate to new server hardware.
Even without knowing the application, Joyce walked me through the process, corrected me where I was wrong and made sure I paid attention to the important stuff.
She went well above and beyond the call of duty to help ensure that our shared client's experience was excellent.
The process I went through wouldn't have been as smooth without Joyce. Period.
The software design itself does not make the upgrade, backup or migration process particularly straight forward. It can get cumbersome with command line calls, editing and executing batch files and manually moving files around.
That said, the process became much clearer and the upgrades, installations, backups et al went without a hitch due to Joyce's clear command of the process and the product.
The software is great. It's very flexible. And after nearly a year of using it, the answer to almost every question we've had like "I wonder if Ayanova does that?" has been yes. And we've found ways to improve our effectivness and efficiency as a company using Ayanova.
The approach you must take is self-guided. The help files and the forum have 99% of the answer right there. As with any software, there is a learning curve, but it's really helped our business move to the next level.
Hands down best value on the net. Awesome software, but more importantly a GREAT company. Support is often immediate and they follow up if you don't get back to them. They are truelly interested in you having a great user experience. Support like that is rare.
If I had to find a con, it's that the setup and the learning of the software is self directed. Other companies will hold you hand and give you two hour demos on the phone etc. But they also charge double and triple the price for software that isn't as feature rich. We ended up buying an hour of "live" support time (hand holding) to learn some of the more detailed aspects. But I was happy to pay for that because it made us more efficient and productive.
If you are looking for a cost effective, powerful piece of service management software stop right here! AyaNova starts with an easy to install and very well supported piece of desktop software and blows it away with options. With options for remote access, exporting and schedule management that other packages cannot touch for the price, capable of dealing with any device or situation you can imagine. AyaNova gives you the flexibility to operate where your business needs without any hassles.
Reporting can be done with ease with hundreds of builtin report templates with tons of examples also available online. The built-in template editor allows modification of any existing template and allows you to create new reports or keep your existing paper works layout. One downfall is some data is not always available for reporting but 99% of what you would need is handled out of the box.
I cannot rave enough about the support!!! Have a question, it is personally answered in a very timely fashion with detail and great suggestions. This feature alone make AyaNova a goto service management package any business should consider. For us it is hands down one of the best investments we have made in computer software.
Highly recommend this product for all sizes of service dispatch departments. Can accommodate most service arenas, whether its computers or vending machines. Very impressed and look forward to upgrading to the latest version in the weeks to come.
Phenomenal support, truly top notch. Prompt responses to emails usually in the same day. Look forward to utilizing the added features of 7. For the price, extremely feature rich and customizable. Do not need to be an engineer to set up and use.
The initial implementation of any new system can be taxing but, Ayanova did its homework on the back end to help alleviate this with the format used to import csv files. Not having phone support would be an issue if their email response was not so prompt and the effort applied to resolve your issues is just awesome.
So far, I haven't found a product that does as much for such a low price. You get a lot of features for a very reasonable price.
Quick and easy to use. Helps track service calls very efficiently and effectively, provides the information to the field service techs via the WBI module, gives our salespersons a quick view of what we are doing with our customers. The calendar is the best feature of all, our crm product will do a lot of the things this will do, but the calendar makes using this product very quick and efficient.
Reports are very difficult to modify and create. Once I got used to the reporting tool, I am able to struggle through it. The worst part is you cannot create reports using your customized queries, you can only used the canned queries which are very limited.
It used to work ok, I think it is pretty flexible. We haven't been able to get the new software license loaded. Tech support (there isn't any) doesn't seem to want to help us.
We paid for the original non subscription product, When it failed they refused to resend us the license. they instructed us to purchase the new license (subscription based) model. Now we cannot get the license key to load and support is not helping. They do not offer live support only email.
We started using Version 3 and I would be hard pressed to think of more than a couple simple problems we have had in all that time. It has been a program we take for granted and, once set up, needs very little attention.
I would recommend it to anyone without hesitation.
AyaNova has always done what it advertises it can do. Its an application that we use every day and it just simply works.
Support is beyond comparison. We have relationships with other companies who could learn a lot about support from the AyaNova team.
Product documentation is clearly written, up to date, relevant and well organized.
While not really a con, Id love to see a simple component so the client could enter their name address etc so I didnt have to.
I would recommend AN to any service company thinking of adopting it. It is a great product, very reasonably priced and has the best tech support I have ever worked with. All of us here at Vermont Computing cannot recommend AyaNova highly enough.
Once learned, AyaNova (AN) is easy, flexible and intuitive to use. Unlike many other service management applications that I've used, AN allows you to create your own forms (work orders, reports, etc.) or to modify the forms that come with the software. If the user runs into a problem, ANs tech support is very knowledgeable, quick to respond and truly want to help the user.
I've been using AN for over three years now and really can't think of a con worth mentioning....sorry
I have just successfully completed going through the process of deploying AyaNova on a Virtual Server in the cloud and enabled access via both the Web Browser Interface (WBI) and the built-in Data Portal.
It challenged all my techo skills but with perseverance and determination I made it happen.
Thank you again AyaNova for your extremely thorough help files, online forum, and brilliant tech support.
We love your
I have been using the product for over 5 years and have never been disappointed by the product. When I have problems upgrading the product solutions are found quickly. Joyce is especially prompt in the thoroughness and speed of her responses. I wonder if she gets any sleep.
Very well thought out and very customizable
It takes time to learn how to leverage all of the things that can be done with the package.
GREAT support! Joyce especially. The software fits my needs for the Service Department I manage. I like the continual improvements to keep up with signature capture, tablet use, and smart phone use. The costs are very easy to justify and training on its use is fairly easy.
I would like to see it interface with our accounting system but this feature is not a requirement.
Best software for Inventory Management, issue with software has been fixed after 1 day from the Maintenance Team thanks to a great response from the Customer Service
Thank you so much for your review
comprehensive and flexible data can be tracked with this software