Workiz Reviews

Interface, excellent for appliance repair industry. "Custom fields" option is great. "Product and service" is very good.

Missing user guide. I wish to get more changes in CRM soft for our needs.

The functionality and capabilities of Workiz are much better than many of the other stuff out there. What makes Workiz so much better than the other guys is how you can customize it to do exactly what you want it to do. Custom notifications, custom jobs, custom tags, custom everything. I Love Workiz and am grateful that I found it!

None that I can think of. Workiz does pretty much everything we want.

Software is helpful to schedule job with one PO every time to keep track of the information at one place

Workiz app is not adroid friendly, and we cannot save the password to login into app automatically

I liked the software for ease of access for view calls and jobs.

The lag in the phone calls when customers call in. I also noticed the the computer gets bogged down at times due to the pier to pier networking.

Its the same price as the software I was using bit Workiz is much easier to use and offers so much more.

So far no Cons. It works well. It took a bit to figure the flow but Tech Support is outstanding.

Dashboard because we are always aware of what is on the road and what has been delivered.

We love everything about this software.

The ability to sync dispatch work and make a schedule

to add employees it is 30 dollars each person on top of an expensive monthly fee

Most of everything I need within one app

Can't purchase single features need to upgrade to next tier

Very easy to use. I like the new user interface

Contact button obstructing the view at the bottom.. not a big deal though

So easy to use, i have the option to customize my own docs and fields and i can have all my jobs info in one place.
also very easy for techs to see their job and get updated .

honestly nothing .
every time i add something i least like i could easily change it .

The simplicity was what sold me on the program.

It does feel a bit clunky and unfinished. I think this program could be a top end program if a bit more time was spent in the dev side.

This cloud-based software provides me an easy work environment since all my data could be easily accessed from anywhere and any device. Moreover, it is mobile friendly because I could use this software on my tablet or phone.

So far so good. I like this software very much. This is nothing I dislike this software.

I like the great convenience offered by this app where data for my clients is stored in one place. The live scheduling feature makes my working day go smooth as I can easily see which tasks are completed, and which clients are yet to be serviced for the day.

Sometimes, I feel like the live scheduling feature ends up creating a lot of clutter, especially for users who are still to grasp how it is used.

Being able to have client/job information at our fingertips has transformed how our business is able to function. Before Workiz, job & client information, as well as job scheduling, was a manual process.
With WorkIz, every one on our staff, from people in the office to staff out in the field, is able to access job & client information from their phones or laptops.

Sending estimates to clients has enabled us to add photos and other information with our quotes. This has really set us apart from our competitors.

Online payment capability is a real plus, as some clients don't feel comfortable sharing their credit card information.

Search feature isn't as good as I'd like, but still better than the manual system we had prior to WorkIz.

I wish there were a more streamlined process for setting up one account for repeat clients with multiple jobs. WorkIz has improved this somewhat in the past year, and I hope they will continue to do so.

Would LOVE to be able to enter more than one email address on the main client page.

Very clean user interface and logically laid out very well. Haven't had any downtime or major headaches, things keep rolling along smoothly thanks!

Importing contacts was impossible despite valid attempts from staff to help. The only option, in the end, was to manually input over 2k contacts by hand.

This software is amazing for any company having trouble with scheduling, reviving reviews, keeping track of sales, viewing Client actions, any good many other pros! I would recommend Workiz to any service provider.

Some bugs, dev team could be adding more features. Better GPS tracking we had to purchase a separate tracking device because it was so insufficient.

I like that any of my workers can send an "On My Way" text message to the customer all thru the Mobile App.

The fact that it only shows a "Tech Confirmation" for only one tech per job, even though your able to add additional techs to the job.

Customer support, innovation, easy to use, no unwanted ad ons

None

I have been shopping out software for over a year. Workiz integrates modern technology with functionality like no other programs have. If you are looking to automate your workflows and keep your customers informed with 2-Way Text messaging capabilities - look no further!

Some things that our industry needed was not available; however, Workiz is very interested in hearing our ideas and often takes them to their implementation team to be added! So wonderful to have a software company that listens to it's client's feedback and actually DOES something about it.

The software is a great communication tool between the office the teams in the field and most important the client.
Scheduling is a very easy and offers a clear view of the daily and weekly plan.

Waiting for them to provide MMS capabilities.

I had several issues with contractors and employees with clients projects and job performance and getting deliverables. But since I started using Workiz, I have been able to track techs location on site, pay for exact time spent on site, get client deliverables while tech is on site and many more troubles have been taken off my head.

Workiz needs to include a feature that allows software to send emails to client and allows client to see where work orders or deliverables status are. This will help build more confidence and relation with client and not just the user.