CiiRUS Reviews

I like that it has so many features! Many of which I haven't even ventured into yet, but plan to. I like that there are support videos for almost everything. I refer to those a lot when taking on a new feature of the software.

As much as I love seeing the new features of a new software update, it will be nice when things are automatically updated in a web version! It will also be great to be able to use Ciirus on a mac or mobile device at some point.

It covers all the basics requirements for a booking software

The ical calendar is slow to sync with my other listing websites, can take up to an hour or more.
It is clunky to use and I've had several glitches that can take quite some time to resolve.

We originally chose Ciirus because we were told they were fully integrated with the channels we did business with and they have features and functionality to support our electronic doorlocks, revenue management, housekeeping and guest portal. Unfortunately, we couldn't get it all working and after about 5 weeks of trying pulled the plug.

There are two versions of the software... the SAAS version that they call ONE and a Windows version. ONE supposedly is their go forward platform but it is difficult to use from a booking/reservation management standpoint and while the Windows version does a pretty good job for callin reservations it lacks all of the functionality of One. We found ourselves bouncing from screen to screen to find reservations and manage the components of the reservation that are needed. The user experience has you opening lots of different modules to be able to get details you need. Very disjointed. Guest communication is a big deal for us... SMS we never could get working and were told it only works with their CRM for automated messaging... you can't send an SMS on the fly if you needed to quickly reach out to a guest. None of the messaging is connected to the booking itself so you don't know what is scheduled to go out or what has been sent without jumping through hoops to get it. They have integrated the AirBnB messaging but again it is separate, not part of the booking and you have to jump to a different module and filter things to get what you need. Ask they why you have to use Mailchimp. Taxing for ABB does not work if you have ABB remit only a portion of the taxes and pass the remaining taxes onto the property manager to file. Booking.com has to have a very specific setup (if you use Group Home in Booking.com you will need to change) that we found at the last minute.

It is simple and easy to use, also customer service is really great.

It has a lot of bugs and gets frozen a lot of times.

Really easy to use. Very simple and straightforward when producing owner statements. The support from the Ciirus team is first class. Very friendly and approachable. Also with Ciirus you have the added bonus of working with Love Rentals and they work very hard to get you good bookings. We are very happy with Ciirus.

It would be good if we could store documents related to the owner and have an email too build within Ciirus.

Calendar sync that gives me the opportunity to rent as many home as as I wish - no limit.

Home owners can not make templates themselves to send out to their owner bookings.
Calendar sync homes that I do not wish to use is not possible for me to delete in the list from supplier - supplier must do it for me.

The software is very comprehensive, yet easy to understand and is continually updated with new features.

I honestly struggle to think of things I dislike about the software.

Since I have purchased Ciirus as our management software program my life has changed. The functionality and ease of use has made the maintenance of almost 90 properties quite manageable. The Ciirus team is always there with answers to my questions and they are constantly improving their services. I am very happy to have Ciirus on our team for our property management

Some issues with Airbnb that makes things difficult sometimes. Pricing is off from time to time. Homeaway and VRBO have been perfect however.
It is not a breeze to get everything together in the beginning but once things are set it makes EVERYTHING easier.

World class software, easy to learn and use, very training including endless videos, very good distribution, very good automations, very good reporting and accounting.

Not compatible with Mac users. V-2Cloud is a work around but makes the software clunky to use.

I like the easiness of the program and the way you can navigate through all aspects. Also the integration aspect with other programs and websites makes it super easy to run our business!

The company is rapidly growing and they are loosing the lack of personal care they use to have. They are making so many changes to the software constantly and it becomes hard to keep up. Then it is very hard to also try and get in contact with someone who can help.

Integration with the channels. Automated processes and reports.

The software is old and clumsy. The template for the website is faulty.

It links directly up with Airbnb & HomeAway which makes my life easier since I can use one platform to update all my listings. They also offer email marketing which is nice.

The on boarding process is horrible. The onboarding team wasn't very helpful at all and weren't willing to connect with my current software's API.

Loved when they came out with CIIRUS ONE version of the software, the online version.
I work with a Mac, and that made my life much easier.
They are adding many new features that are very cool to work with...I still have to learn how to use them though.
Customer service is great, always helpful.

For me, CIIRUS software is not that easy to use, but customer service is very helpful answering all questions, walking you through some steps if needed.

Everything is right there at your finger tips.\
Owners, Reservations, Vendors, Payments, All Properties

The process can be extremely time consuming to enter everything, and multiple users can throw it off.

There are constant updates and news, and the support team is always very helpful. We are happy with the product.

Instead of just focusing on CiiRUS One, the software could also be improved. Some of us prefer to use the software instead of having one more tab open...

Customer Service is great, quick, and very helpful. Software is easy to navigate and use. Easy to find homes, add homes, features, descriptions, etc...

You need to pay or contact support for certain access. A little expensive when you have a lot of properties but they have options you can work with.

The ability to connect with other users to distribute properties.

The back end takes some getting use to.

The system is easy to use and allows the management team to include all details needed when booking reservations.

It is a little hard to maneuver in the beginning but once you use it repeatedly you are able to find a flow.

Ciirus is the second software we have used for our vacation rental business, and between the two, it is definitely easier to use and more reliable. Customer Support is always ready to help, and if they cannot fix a problem right then, which they usually can, they will work on it until complete. Always friendly.

A few inconsistencies pop up occasionally, but are usually corrected quickly.

Quick and easy setup. It does exactly what it's supposed to and is a great alternative for Salesforce Inbox.

It doesn't always sync smoothly and I've had some hiccups with the information not always saving properly in Salesforce.

ease of use, it's very complete

Issue going on with the integration with homeway,

Very easy to use

Nothing