GPS Insight Reviews

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237 Reviews

- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I use it for my fleet, I help install the units and do the tracking from the software.
Reviewed on 2017/12/06
I love the software, there hasn't been a time where I was disappointed in it. I've been using the...
I love the software, there hasn't been a time where I was disappointed in it. I've been using the software for about 5 years now and I think its a great program and that more people should be using it.
Pros
I enjoy using it. Its easy to get used to once you have figured out where everything is. I haven't learned everything on it yet but I learn new things about the software everyday that helps with our fleet in tracking.
Response from GPS Insight
Thank you for your review Spencer! We greatly appreciate your business and your feedback. We're so happy to hear that after 5 years you're still finding so much value in our solutions! Always Here to Help, GPS Insight
- Industry: Commercial Real Estate
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
GPS INSIGHT REVIEW
Reviewed on 2024/12/02
The people I talked to are really Polite and go over and beyond
The people I talked to are really Polite and go over and beyond
Pros
The great response when I need help. Everyone I talked to will go over everything to make sure I understand and if that does not work they get me to the right person
Cons
Not really anything. I guess if there was one thing is the app would be better to do updates and check my maintenance. Also now that I think about it, wish on alerts would be better when drivers just move there vehicles I would not be notified just when they get to there destination and the address would tell us they are there for maintenance issues at the apartments
Response from GPS Insight
Thanks so much for the review, Jayme!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst GPS System Ever
Reviewed on 2019/02/26
I can't wait until the contract is up so we can start dealing with a company that cares about their...
I can't wait until the contract is up so we can start dealing with a company that cares about their customers.
GPS Insight is the most unprofessional company we had the misfortune of dealing with in several years.
Pros
Software is absolutely the worst, our trucks lose communication daily.
Cons
Tech support is always blaming the hardware installation, always wanting us to pull the truck off the road and trouble shoot the problem with them over the phone.
Response from GPS Insight
Michelle,
Thank you for posting a review and we?re sorry to hear that your experience was not of the quality you expected. We work very hard to ensure our customers receive the best experience possible and we would like to help fix this situation. After a review of your organizations case notes, it appears that only 9 of your 22 vehicles had an installation verification, which we recommend to ensure that vehicles always report accurately.
Your Customer Success Manager has been notified and will be in touch to help get your fleet back on track.
Always here to help,
GPS Insight
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
GPS Insight
Reviewed on 2024/09/20
My experience with them is great! I plan to continue to stay with them
My experience with them is great! I plan to continue to stay with them
Pros
That it is easy to use and in stall and have real reports and tracking
Cons
You have to troubleshoot sometimes but customer supper is great and quick to respond
Response from GPS Insight
Wonderful to hear, Julie! Thanks so much for letting us know that our product is working well for you!
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
GPS Insight
Reviewed on 2024/12/03
Overall it has been very good but as a reseller, we don't get any breaks in pricing when other...
Overall it has been very good but as a reseller, we don't get any breaks in pricing when other companies with work with us, especially on bigger deals.
Pros
Reliability of devices, great tech support and troubleshooting.
Cons
Pricing. Just not competive. Also no reasonable priced camera.
Alternatives Considered
Azuga FleetReasons for Switching to GPS Insight
Reliability of devices and good tech supportResponse from GPS Insight
Thanks for posting your review, Karen! We appreciate you sharing your story!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
General Manager
Reviewed on 2024/12/02
Easy to use understand and the team behind the product
Easy to use understand and the team behind the product
Pros
Easy to use, reliable and real time management
Cons
there is not anything to dislike about the product
Response from GPS Insight
Thank you for leaving a review, Chris!
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product, excellent support
Reviewed on 2024/12/02
Implemented several years ago. Very good product, and received immediate and effective support when...
Implemented several years ago. Very good product, and received immediate and effective support when needed.
Pros
Solid product that is full of features. Excellent support.
Cons
There is nothing I can think of that I dislike (or like least).
Response from GPS Insight
Thanks so much for the review, Steven! We're happy to hear you're enjoying our product!
- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mustang Extreme Review
Reviewed on 2023/11/13
Pros
The system is very user friendly. The reports and alerts make my job much easier.
Cons
The new ELD system is not as good as the old one. From an admin side the system is hard to use. It is not user friendly. It is missing a lot of things that i used daily with the old system. The fact that GPS Insight and the ELD system are not linked with the ability to alert me with driver hours and emails for issues found during a pretrip is an issue. The drivers do not have a web portal that they can use for on duty not driving hours or to make sure that the system has logged them out correctly. i have had drivers not get logged out correctly and have been stuck in on duty not driving for an entire night. They have come in the next morning and logged out and called me to correct the issue. the system will only allow me to put them in sleeper berth not off duty. it gives you an error that you cant have the same status back to back. This is technically falsifying a log. The new system is bare bones and needs work
Response from GPS Insight
Thanks for your review, Jaime! We're consistently working on improving our products and creating better integration between them and external software. Please reach out to your Account Representative with any specific issues and we'll take a closer look together.
- Industry: Building Materials
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WARRANTY CALL
Reviewed on 2024/12/09
THE OVERALL EXPERIENCE WAS QUICK AND EASY
THE OVERALL EXPERIENCE WAS QUICK AND EASY
Pros
THE WARRANTY SERVICES WERE QUICK AND HELPED INSTALLING THE PRODUCT.
Cons
WE HAVE NO COMPLAINTS. setup and INSTALLION WAS EASY.
Response from GPS Insight
Beautiful! Thanks for taking the time to leave a review, William!
- Industry: Building Materials
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top Notch Customer Service
Reviewed on 2024/12/09
Efficient, Fast, kind service with a smile!
Efficient, Fast, kind service with a smile!
Pros
Customer Service is excellent. Also get good solutions to our problems.
Cons
Arizona is far away and we can't utilize installation services.
Response from GPS Insight
Thanks so much for the review, Jeanne! We're sorry Arizona is far away, hopefully, installation isn't too tough for your team! Let us know if we can help in any way, thanks again!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bach Asphalt GPS Insight Review
Reviewed on 2024/12/02
We are very happy with GPS Insight. It gives us what we need.
We are very happy with GPS Insight. It gives us what we need.
Pros
Once I learned where everything was it was very easy to use.
Cons
I have to click into each driver to see what road they are on. My other one showed it under their name without having to click on the driver.
Response from GPS Insight
Awesome to hear, Debra! Thank you so much for being our customer and sharing your story!
- Industry: Utilities
- Company size: 501–1,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
GPS Review
Reviewed on 2024/12/02
Pretty good. I use it every week and the only issue is logging in. I can't remember my user id...
Pretty good. I use it every week and the only issue is logging in. I can't remember my user id and password.
Pros
once you're in the system, you can access the sections really easy.
Cons
I wish it would leave you logged in. I can never remember my password and user id.
Response from GPS Insight
Thank you so much for the review, Quinton! Please reach out to me if you need help getting logged in, my email is [email protected]
- Industry: Construction
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Track Company Vehicle
Reviewed on 2024/12/02
works as expected so far, the vehicle was parked shortly after installing
works as expected so far, the vehicle was parked shortly after installing
Pros
ease of use,
Cons
Cannot suspend service while vehicle is not in use for extended period
Response from GPS Insight
Thanks so much, Gregory! We appreciate you sharing your story.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent functionality and integration.
Reviewed on 2017/11/29
Easy of access to important data.
Easy of access to important data.
Pros
The ability to integrate with our dispatching software allows for easy access to important data. It helps us better service our customers.
Cons
The limited devices that are offered has left us wanting more. Additional partnerships with device manufacturers, or expansion of the current manufacturer's line, would be beneficial for companies with trucks that do not need extremely rugged devices, but need a little more than what is offered,
Response from GPS Insight
Thank you for your feedback! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your business.
Always Here to Help, GPS Insight

- Industry: Transportation/Trucking/Railroad
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GPS Insight has been a very good company to work with.
Reviewed on 2017/12/04
Resource location and management.
Resource location and management.
Pros
Provides a high level of visibility to resources, ease of use within the portal and provides a very clear and understandable means of resource management.
Cons
There isn't anything in specific that can be pointed out at this time. GPSI has been very responsive to any suggestions or changes that have been pointed out to make the portal and it's equipment easy and responsive to use.
Response from GPS Insight
Thank you for your feedback Amos! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback.
Always here to help, GPS Insight
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GPS Insight - Making Us Look Good to our Customers
Reviewed on 2019/02/26
We are able to be efficient with getting the right tech to the right emergency when they arise...
We are able to be efficient with getting the right tech to the right emergency when they arise during our days of business, saving money and customer frustration. We are able to use reports to prove when a tech has been on a location and how much time so should a customer question the amount of time being charged to them for service, we have proof, accomplishing our ability to receive full payment for time spent. We are also able to compare driving complaints to who is where and when to help techs recognize where courtesy might be a better option....
Pros
We have a huge fleet of vehicles and service a large area of Colorado. We have our customer locations set up within the information of this system, and by having current, up to the moment abilities to know where a tech is compared to where an urgent issue has come up for one of our valued customers is priceless for us. We are able to deliver a level of customer service that our customers appreciate greatly!
Cons
I don't necessary believe this to be a software issue, but besides us not being allowed to use your service without having to pay - also not a software issue by the way - I'd say that when a vehicle stops working in the system it can be a frustration. The only contributing factors to that issue arising though is low battery on the vehicle, or wiring coming loose....again...not a software issue.
Response from GPS Insight
Tami,
Thank you for your review! We appreciate your business and your feedback.
Always here to help, GPS Insight
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
The Best
Reviewed on 2019/02/22
This is a excellent software to assit in managing employees to meet necessary appointments. It has...
This is a excellent software to assit in managing employees to meet necessary appointments. It has been very useful to locate other employees close to work area when extra help or equipment is needed off other trucks.
Pros
I love the ability to use your software as a app on my phone as well as on my office computer.
Cons
I would personally like to see the app alittle more user friendly. It's great but I do believe it could use alittle more attention. I have called into support and was able to get the answers.I needed in a quick time without being stuck on hold for long periods of time
Response from GPS Insight
Shane,
Thank you for your review! We appreciate your business and your feedback.
Always here to help, GPS Insight
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We have loved our entire experience with GPS insight!
Reviewed on 2017/12/08
GPS Insight saves me time and money by allowing me to dispatch faster without calling my techs in...
GPS Insight saves me time and money by allowing me to dispatch faster without calling my techs in the field to find out where they are as well as track our time for our customers during jobs. It allows us to monitor proper vehicle maintenance schedules as well which saves money on potential maintenance issues.
Pros
The customer service has been great. The overall software is simple to use both on desktop and in the app. The price is beyond compare. The software integrates with our fuel cards making it simple to keep track of our overall gasoline expenses. It is fast, reliable, alerts make it possible to monitor our fleet with precision. I can quickly monitor all aspects of our fleet including maintenance scheduling.
Response from GPS Insight
Hi Krista - thank you for taking the time for share your feedback. We are glad to hear you love our products!
Always here to help, GPS Insight
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best fleet tracking system I ever used.
Reviewed on 2017/05/11
I can track all my drivers every second of the day!
I can track all my drivers every second of the day!
Pros
The best feature is creating geofences. Instant alerts are sent right away to my smartphone. Also alerts are sent for vehicle speeding, idling, and posted speed traffic violations. You can also check the odometer for each vehicle through the website.
Cons
Sometimes the screen will log out after inactivity. Once or twice the network will not work for a few hours. There is a few seconds delay while vehicles are moving but you have to upgrade the plan for real time monitoring. Some reports take a long time to generate based on how much activity has happened over the past few weeks.
Response from GPS Insight
Thank you for the feedback Herman! We are glad you find value in the product and thanks for the great ratings.
Always here to help,
GPS Insight
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
GPS Insight helped alot!
Reviewed on 2019/02/15
Everything from the equipment setup to the support and follow up by the sales staff was perfect.
Everything from the equipment setup to the support and follow up by the sales staff was perfect.
Pros
Zone setup allows our POS system to mark orders as delivered when the truck returns automatically
Truck maintenance and mileage may be tracked by the office without having to chase down a truck to get a mileage report.
Messaging direct to the GPS unit on the dashboard.
Cons
Somewhat cumbersome to set up, but once you are learning it things flow fast.
Response from GPS Insight
Tom,
Thank you for your review! We appreciate your business.
Always here to help , GPS Insight
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great
Reviewed on 2018/04/24
Pros
We can keep track of all of drivers, we have about 20 or so, so this comes in handy quite often. It will also track when the vehicle needs maintenance and will send alerts to me whenever there is something wrong with the vehicle.
Cons
More often than I would like, the trackers come undone and I have to call the drivers to unplug and plug it back in. We wanted it to be unknown but was not possible with the large plug in they use.
Response from GPS Insight
Thank you for your review BJ! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. Please give our support team call to remediate your device issue - that is an easy fix!
Toll-Free 855-231-5567 (Press 2)
Always here to help, GPS Insight
- Industry: Construction
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
very good product
Reviewed on 2017/12/04
We recieved the ability to track out truck and other assets on a real time basis.
We recieved the ability to track out truck and other assets on a real time basis.
Pros
I think what i like the most about the software would have to be the mapping that is provided. it is very easy to follow where your truck are at any given time. I also use the IFTA reporting features quarterly to keep track of the miles driven in each state.
Cons
what i like least about the software would have to be the process you must take in order to add/change a truck to the system.
Response from GPS Insight
Thank you for your review Charles! We greatly appreciate your business and your feedback. Our Support and Account Management teams are always available to help with truck adds if you ever need the support. Always here to help, GPS Insight
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Tool for Fleets
Reviewed on 2019/02/15
Pros
Several features, mainly I was more involved with the maintenance tracking data.
Cons
If a unit sat more than a day with out starting, the batteries would be down to less than could start the unit.
- Industry: Warehousing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
our experience is great.
Reviewed on 2017/05/18
availability to control the time spend our on delivery and been able to track if the drivers go off...
availability to control the time spend our on delivery and been able to track if the drivers go off route.
Pros
its really acurate and it has help us keep track of where our delivery trucks are going or where they are at any moment. also improves our control on fuel use by using the idle-ling report.
Cons
Some GPS units will get lost and during that down time we cant track the route of the truck.
and to be able to fix it the tech requires us to have the truck with us to trouble shoot it. but to do that we will have to bring back the delivery truck from it's route.
Response from GPS Insight
Thanks for the great review Jonathan!
Always Here to Help,
GPS Insight
- Industry: Wholesale
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GOOD PRODUCT
Reviewed on 2019/02/15
OVERALL IT PROVIDES A GOOD SNAP SHOT FOR MANAGING DELIVERY VEHICLE COSTS AND IDENTIFYING COST...
OVERALL IT PROVIDES A GOOD SNAP SHOT FOR MANAGING DELIVERY VEHICLE COSTS AND IDENTIFYING COST MANAGEMENT OPPORTUNITIES. IT CAN ALSO HELP TO INDENTIFY HABITUAL OFFENDERS AND PREVENT PROBLEMS BECOMING BIG ISSUES IN THE FUTURE.
Pros
THIS SOFTWARE MAKES IT EASY TO TRACK EVERYTHING TO DO WITH OUR DELIVERY VEHICLES FROM IDLE TIMES IN THE WINTER TO DRIVING SPEEDS TO SETTING LOCATIONS OUR DRIVERS SHOULD OR SHOULDN'T BE AT.
Cons
THERE IS A SMALL TIME DELAY IN THE SOFTWARE WHICH WHEN WE ARE USED TO EVERYTHING BEING IN REAL TIME TAKES SOME GETTING USED TO.
Response from GPS Insight
Crystal,
Thank you for your review! We appreciate your business!
Always here to help , GPS Insight