GPS Insight

4.5 (237)
Write a Review!
Engage Your Fleet with Fleet Software that Gets Results.

Overall rating

4.5 /5
(237)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.5/5

91%
recommended this app
Sort by

237 Reviews

Spencer
Spencer
Overall rating
  • Industry: Facilities Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I use it for my fleet, I help install the units and do the tracking from the software.

Reviewed on 2017/12/06

I love the software, there hasn't been a time where I was disappointed in it. I've been using the...

I love the software, there hasn't been a time where I was disappointed in it. I've been using the software for about 5 years now and I think its a great program and that more people should be using it.

Pros

I enjoy using it. Its easy to get used to once you have figured out where everything is. I haven't learned everything on it yet but I learn new things about the software everyday that helps with our fleet in tracking.

Response from GPS Insight

Thank you for your review Spencer! We greatly appreciate your business and your feedback. We're so happy to hear that after 5 years you're still finding so much value in our solutions! Always Here to Help, GPS Insight

Jayme
Overall rating
  • Industry: Commercial Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

GPS INSIGHT REVIEW

Reviewed on 2024/12/02

The people I talked to are really Polite and go over and beyond

The people I talked to are really Polite and go over and beyond

Pros

The great response when I need help. Everyone I talked to will go over everything to make sure I understand and if that does not work they get me to the right person

Cons

Not really anything. I guess if there was one thing is the app would be better to do updates and check my maintenance. Also now that I think about it, wish on alerts would be better when drivers just move there vehicles I would not be notified just when they get to there destination and the address would tell us they are there for maintenance issues at the apartments

Response from GPS Insight

Thanks so much for the review, Jayme!

Michelle
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst GPS System Ever

Reviewed on 2019/02/26

I can't wait until the contract is up so we can start dealing with a company that cares about their...

I can't wait until the contract is up so we can start dealing with a company that cares about their customers.
GPS Insight is the most unprofessional company we had the misfortune of dealing with in several years.

Pros

Software is absolutely the worst, our trucks lose communication daily.

Cons

Tech support is always blaming the hardware installation, always wanting us to pull the truck off the road and trouble shoot the problem with them over the phone.

Response from GPS Insight

Michelle,
Thank you for posting a review and we?re sorry to hear that your experience was not of the quality you expected. We work very hard to ensure our customers receive the best experience possible and we would like to help fix this situation. After a review of your organizations case notes, it appears that only 9 of your 22 vehicles had an installation verification, which we recommend to ensure that vehicles always report accurately.

Your Customer Success Manager has been notified and will be in touch to help get your fleet back on track.

Always here to help,
GPS Insight

Julie
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

GPS Insight

Reviewed on 2024/09/20

My experience with them is great! I plan to continue to stay with them

My experience with them is great! I plan to continue to stay with them

Pros

That it is easy to use and in stall and have real reports and tracking

Cons

You have to troubleshoot sometimes but customer supper is great and quick to respond

Response from GPS Insight

Wonderful to hear, Julie! Thanks so much for letting us know that our product is working well for you!

Karen
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

GPS Insight

Reviewed on 2024/12/03

Overall it has been very good but as a reseller, we don't get any breaks in pricing when other...

Overall it has been very good but as a reseller, we don't get any breaks in pricing when other companies with work with us, especially on bigger deals.

Pros

Reliability of devices, great tech support and troubleshooting.

Cons

Pricing. Just not competive. Also no reasonable priced camera.

Alternatives Considered

Azuga Fleet

Reasons for Switching to GPS Insight

Reliability of devices and good tech support

Response from GPS Insight

Thanks for posting your review, Karen! We appreciate you sharing your story!

Chris
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

General Manager

Reviewed on 2024/12/02

Easy to use understand and the team behind the product

Easy to use understand and the team behind the product

Pros

Easy to use, reliable and real time management

Cons

there is not anything to dislike about the product

Response from GPS Insight

Thank you for leaving a review, Chris!

Steven
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product, excellent support

Reviewed on 2024/12/02

Implemented several years ago. Very good product, and received immediate and effective support when...

Implemented several years ago. Very good product, and received immediate and effective support when needed.

Pros

Solid product that is full of features. Excellent support.

Cons

There is nothing I can think of that I dislike (or like least).

Response from GPS Insight

Thanks so much for the review, Steven! We're happy to hear you're enjoying our product!

jaime
Overall rating
  • Industry: Oil & Energy
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mustang Extreme Review

Reviewed on 2023/11/13

Pros

The system is very user friendly. The reports and alerts make my job much easier.

Cons

The new ELD system is not as good as the old one. From an admin side the system is hard to use. It is not user friendly. It is missing a lot of things that i used daily with the old system. The fact that GPS Insight and the ELD system are not linked with the ability to alert me with driver hours and emails for issues found during a pretrip is an issue. The drivers do not have a web portal that they can use for on duty not driving hours or to make sure that the system has logged them out correctly. i have had drivers not get logged out correctly and have been stuck in on duty not driving for an entire night. They have come in the next morning and logged out and called me to correct the issue. the system will only allow me to put them in sleeper berth not off duty. it gives you an error that you cant have the same status back to back. This is technically falsifying a log. The new system is bare bones and needs work

Response from GPS Insight

Thanks for your review, Jaime! We're consistently working on improving our products and creating better integration between them and external software. Please reach out to your Account Representative with any specific issues and we'll take a closer look together.

William
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WARRANTY CALL

Reviewed on 2024/12/09

THE OVERALL EXPERIENCE WAS QUICK AND EASY

THE OVERALL EXPERIENCE WAS QUICK AND EASY

Pros

THE WARRANTY SERVICES WERE QUICK AND HELPED INSTALLING THE PRODUCT.

Cons

WE HAVE NO COMPLAINTS. setup and INSTALLION WAS EASY.

Response from GPS Insight

Beautiful! Thanks for taking the time to leave a review, William!

JEANNE
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Top Notch Customer Service

Reviewed on 2024/12/09

Efficient, Fast, kind service with a smile!

Efficient, Fast, kind service with a smile!

Pros

Customer Service is excellent. Also get good solutions to our problems.

Cons

Arizona is far away and we can't utilize installation services.

Response from GPS Insight

Thanks so much for the review, Jeanne! We're sorry Arizona is far away, hopefully, installation isn't too tough for your team! Let us know if we can help in any way, thanks again!

Debra
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bach Asphalt GPS Insight Review

Reviewed on 2024/12/02

We are very happy with GPS Insight. It gives us what we need.

We are very happy with GPS Insight. It gives us what we need.

Pros

Once I learned where everything was it was very easy to use.

Cons

I have to click into each driver to see what road they are on. My other one showed it under their name without having to click on the driver.

Response from GPS Insight

Awesome to hear, Debra! Thank you so much for being our customer and sharing your story!

Quinton
Overall rating
  • Industry: Utilities
  • Company size: 501–1,000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

GPS Review

Reviewed on 2024/12/02

Pretty good. I use it every week and the only issue is logging in. I can't remember my user id...

Pretty good. I use it every week and the only issue is logging in. I can't remember my user id and password.

Pros

once you're in the system, you can access the sections really easy.

Cons

I wish it would leave you logged in. I can never remember my password and user id.

Response from GPS Insight

Thank you so much for the review, Quinton! Please reach out to me if you need help getting logged in, my email is [email protected]

Gregory
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Track Company Vehicle

Reviewed on 2024/12/02

works as expected so far, the vehicle was parked shortly after installing

works as expected so far, the vehicle was parked shortly after installing

Pros

ease of use,

Cons

Cannot suspend service while vehicle is not in use for extended period

Response from GPS Insight

Thanks so much, Gregory! We appreciate you sharing your story.

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent functionality and integration.

Reviewed on 2017/11/29

Easy of access to important data.

Easy of access to important data.

Pros

The ability to integrate with our dispatching software allows for easy access to important data. It helps us better service our customers.

Cons

The limited devices that are offered has left us wanting more. Additional partnerships with device manufacturers, or expansion of the current manufacturer's line, would be beneficial for companies with trucks that do not need extremely rugged devices, but need a little more than what is offered,

Response from GPS Insight

Thank you for your feedback! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your business.
Always Here to Help, GPS Insight

Amos
Amos
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GPS Insight has been a very good company to work with.

Reviewed on 2017/12/04

Resource location and management.

Resource location and management.

Pros

Provides a high level of visibility to resources, ease of use within the portal and provides a very clear and understandable means of resource management.

Cons

There isn't anything in specific that can be pointed out at this time. GPSI has been very responsive to any suggestions or changes that have been pointed out to make the portal and it's equipment easy and responsive to use.

Response from GPS Insight

Thank you for your feedback Amos! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback.
Always here to help, GPS Insight

Tami
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GPS Insight - Making Us Look Good to our Customers

Reviewed on 2019/02/26

We are able to be efficient with getting the right tech to the right emergency when they arise...

We are able to be efficient with getting the right tech to the right emergency when they arise during our days of business, saving money and customer frustration. We are able to use reports to prove when a tech has been on a location and how much time so should a customer question the amount of time being charged to them for service, we have proof, accomplishing our ability to receive full payment for time spent. We are also able to compare driving complaints to who is where and when to help techs recognize where courtesy might be a better option....

Pros

We have a huge fleet of vehicles and service a large area of Colorado. We have our customer locations set up within the information of this system, and by having current, up to the moment abilities to know where a tech is compared to where an urgent issue has come up for one of our valued customers is priceless for us. We are able to deliver a level of customer service that our customers appreciate greatly!

Cons

I don't necessary believe this to be a software issue, but besides us not being allowed to use your service without having to pay - also not a software issue by the way - I'd say that when a vehicle stops working in the system it can be a frustration. The only contributing factors to that issue arising though is low battery on the vehicle, or wiring coming loose....again...not a software issue.

Response from GPS Insight

Tami,

Thank you for your review! We appreciate your business and your feedback.

Always here to help, GPS Insight

Shane
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

The Best

Reviewed on 2019/02/22

This is a excellent software to assit in managing employees to meet necessary appointments. It has...

This is a excellent software to assit in managing employees to meet necessary appointments. It has been very useful to locate other employees close to work area when extra help or equipment is needed off other trucks.

Pros

I love the ability to use your software as a app on my phone as well as on my office computer.

Cons

I would personally like to see the app alittle more user friendly. It's great but I do believe it could use alittle more attention. I have called into support and was able to get the answers.I needed in a quick time without being stuck on hold for long periods of time

Response from GPS Insight

Shane,

Thank you for your review! We appreciate your business and your feedback.

Always here to help, GPS Insight

Krista
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We have loved our entire experience with GPS insight!

Reviewed on 2017/12/08

GPS Insight saves me time and money by allowing me to dispatch faster without calling my techs in...

GPS Insight saves me time and money by allowing me to dispatch faster without calling my techs in the field to find out where they are as well as track our time for our customers during jobs. It allows us to monitor proper vehicle maintenance schedules as well which saves money on potential maintenance issues.

Pros

The customer service has been great. The overall software is simple to use both on desktop and in the app. The price is beyond compare. The software integrates with our fuel cards making it simple to keep track of our overall gasoline expenses. It is fast, reliable, alerts make it possible to monitor our fleet with precision. I can quickly monitor all aspects of our fleet including maintenance scheduling.

Response from GPS Insight

Hi Krista - thank you for taking the time for share your feedback. We are glad to hear you love our products!

Always here to help, GPS Insight

Herman
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best fleet tracking system I ever used.

Reviewed on 2017/05/11

I can track all my drivers every second of the day!

I can track all my drivers every second of the day!

Pros

The best feature is creating geofences. Instant alerts are sent right away to my smartphone. Also alerts are sent for vehicle speeding, idling, and posted speed traffic violations. You can also check the odometer for each vehicle through the website.

Cons

Sometimes the screen will log out after inactivity. Once or twice the network will not work for a few hours. There is a few seconds delay while vehicles are moving but you have to upgrade the plan for real time monitoring. Some reports take a long time to generate based on how much activity has happened over the past few weeks.

Response from GPS Insight

Thank you for the feedback Herman! We are glad you find value in the product and thanks for the great ratings.

Always here to help,
GPS Insight

Tom
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

GPS Insight helped alot!

Reviewed on 2019/02/15

Everything from the equipment setup to the support and follow up by the sales staff was perfect.

Everything from the equipment setup to the support and follow up by the sales staff was perfect.

Pros

Zone setup allows our POS system to mark orders as delivered when the truck returns automatically

Truck maintenance and mileage may be tracked by the office without having to chase down a truck to get a mileage report.
Messaging direct to the GPS unit on the dashboard.

Cons

Somewhat cumbersome to set up, but once you are learning it things flow fast.

Response from GPS Insight

Tom,

Thank you for your review! We appreciate your business.

Always here to help , GPS Insight

BJ
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great

Reviewed on 2018/04/24

Pros

We can keep track of all of drivers, we have about 20 or so, so this comes in handy quite often. It will also track when the vehicle needs maintenance and will send alerts to me whenever there is something wrong with the vehicle.

Cons

More often than I would like, the trackers come undone and I have to call the drivers to unplug and plug it back in. We wanted it to be unknown but was not possible with the large plug in they use.

Response from GPS Insight

Thank you for your review BJ! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. Please give our support team call to remediate your device issue - that is an easy fix!

Toll-Free 855-231-5567 (Press 2)

Always here to help, GPS Insight

Charles
Overall rating
  • Industry: Construction
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

very good product

Reviewed on 2017/12/04

We recieved the ability to track out truck and other assets on a real time basis.

We recieved the ability to track out truck and other assets on a real time basis.

Pros

I think what i like the most about the software would have to be the mapping that is provided. it is very easy to follow where your truck are at any given time. I also use the IFTA reporting features quarterly to keep track of the miles driven in each state.

Cons

what i like least about the software would have to be the process you must take in order to add/change a truck to the system.

Response from GPS Insight

Thank you for your review Charles! We greatly appreciate your business and your feedback. Our Support and Account Management teams are always available to help with truck adds if you ever need the support. Always here to help, GPS Insight

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Tool for Fleets

Reviewed on 2019/02/15

Pros

Several features, mainly I was more involved with the maintenance tracking data.

Cons

If a unit sat more than a day with out starting, the batteries would be down to less than could start the unit.

JONATHAN
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

our experience is great.

Reviewed on 2017/05/18

availability to control the time spend our on delivery and been able to track if the drivers go off...

availability to control the time spend our on delivery and been able to track if the drivers go off route.

Pros

its really acurate and it has help us keep track of where our delivery trucks are going or where they are at any moment. also improves our control on fuel use by using the idle-ling report.

Cons

Some GPS units will get lost and during that down time we cant track the route of the truck.
and to be able to fix it the tech requires us to have the truck with us to trouble shoot it. but to do that we will have to bring back the delivery truck from it's route.

Response from GPS Insight

Thanks for the great review Jonathan!

Always Here to Help,
GPS Insight

CRYSTAL
Overall rating
  • Industry: Wholesale
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GOOD PRODUCT

Reviewed on 2019/02/15

OVERALL IT PROVIDES A GOOD SNAP SHOT FOR MANAGING DELIVERY VEHICLE COSTS AND IDENTIFYING COST...

OVERALL IT PROVIDES A GOOD SNAP SHOT FOR MANAGING DELIVERY VEHICLE COSTS AND IDENTIFYING COST MANAGEMENT OPPORTUNITIES. IT CAN ALSO HELP TO INDENTIFY HABITUAL OFFENDERS AND PREVENT PROBLEMS BECOMING BIG ISSUES IN THE FUTURE.

Pros

THIS SOFTWARE MAKES IT EASY TO TRACK EVERYTHING TO DO WITH OUR DELIVERY VEHICLES FROM IDLE TIMES IN THE WINTER TO DRIVING SPEEDS TO SETTING LOCATIONS OUR DRIVERS SHOULD OR SHOULDN'T BE AT.

Cons

THERE IS A SMALL TIME DELAY IN THE SOFTWARE WHICH WHEN WE ARE USED TO EVERYTHING BEING IN REAL TIME TAKES SOME GETTING USED TO.

Response from GPS Insight

Crystal,

Thank you for your review! We appreciate your business!

Always here to help , GPS Insight