The Mortgage Office Reviews

The ability it has given me to focus on making deals and not updating 100 different spreadsheets. I was working between spreadsheets daily, updating new loans, draws , and investor payments. Having this all in one place has been a game changer!

Not much to complain about, really like it a lot. We have found a few kinks in the system as far as reporting and payment but we generally have found a work around and most of it was probably user error and just getting to know the system!

Setting up was fairly easy. The customer support team has my back on a daily basis on varied topics as I continue to build out the Loan Servicing system. They get back to me quickly and with great guidance and expertise.

Some of my uploads were not accepted; however, I'm sure there was a share of user error as part of the reason 😊

Lots of data that can be sorted how you like

It is sometimes a pain to have to delete/back out entries because things need to be in sequential order

Easy to use and TMO is very supportive. The facility was very nice and the presentation was informative.

I have no cons at this time, all looking good

TMO takes away a lot of the manual work required with our previous software. Productivity is important to us. This automates, simplifies, and clarifies borrower payments, lender disbursements, escrow management. It's incredible.

Integration was definitely a project but only because of our starting point. We were operating so chaotically to just get by. The support team was incredibly helpful and still is incredibly helpful. If I could only list one reason why I'm happy with TMO, it would be support. So responsive, so knowledgeable, and friendly.

Integration was definitely the most difficult part. The software we used before was absolutely the reason it was difficult.

We have been using The Mortgage Office for several months and been very pleased with our experience. The software does everything we initially set out to accomplish and then some. The Mortgage Office has best in class reporting features which are a huge selling point for our clients. We have had several clients switch from other servicers primarily for the software's ability to generate adhoc reports online. Their support is second to none. Always responsive and very helpful. Our initial learning curve was made easy just because of the tremendous amount of support we received.

The software is hosted on a virtual computer and I wish it was web based. This is not really con. More so a personal preference.

The ease of use and be able to set up reminders and follow ups. TMO makes it easy to stay organized which gives more time to work on the pipeline.

I would like my customizable documents to be more streamline.

Glenn and Xavier are knowledgeable and understand how our company works. Any issue that we have encountered has been resolved. It is awesome to know there is always a solution.

A great way to improve though, is to provide more training to employees or having a second set of eyes approve their guidance before creating a bigger problem on the system. When we encountered this problem it was still resolved.

We have been working as the payment provider for over 9 years. They are a great partner and we love that they, like Usio strive for excellence and to delight their customers.

We have not heard any complaints from our merchants about the software.

features can be customized at any time (from simple tasks and shortcuts up to mapping and making the system meet your growing needs)

different modules for specific purposes

easy to search by only a few letters of a name/property address etc.

great customer support

initial onboarding sessions weren't enough. In my opinion It'd be helpful to start learning basics from video tutorials of some sort and then to go deeper into customizing and addressing specific requests with a team member.

Very easy to use and What a great service! Useful and compatible with my requirements

Very user friendly and very easy to navigate.

Being able to email the statements to the clients.

It a spreadsheet format for customers' main screen which is downloadable to Excel. Allows for flexibility of how data is displayed through "Smart Views." Though one would need help from Support to figure out the correct string to use. It allows for credit reporting, which a lot of our customers want.

The base Loan Origination module does not allow for payments to be divided monthly evenly if the first payment due date is not 30 days from contract signing. Tends to create balloon payments for that reason. One could pay to add another part to the software to take care of that issue. But in addition to paying for the upgrade one also pays 17% of that purchase price quarterly. Which leads to another minus of increased monthly cost the most modules are added. This is true of any additions one makes to the software, whether ACH processing modules or Loan Origination module etc.. So, it really increases the monthly costs of the software, after initial purchase price, the more trimmings you want with it. It is a good software, But, make sure to take into account not just the initial cost of all modules but also the extra monthly 17% or so of the purchase price that will have to be paid.

The Mortgage Office provided us the ability to service our construction loans with increased efficiency and borrower transparency.

There are efficiency hurdles with tracking tax and insurnace escrow lines and paying them within the system.

The software is the most comprehensive software on the market without going to customization. For a small to medium-size firm, I would highly suggest this to be your best solution.

There are certain issues with the software which should allow a bit of customization. In the mortgage industry, there are unique cases all the time, the software limits certain items rather than allowing the user to customize the options. There is typically a workaround, however, giving the user a bit more freedom would have been preferred. However, it is still the best non-custom software on the market.

The support team for TMO is great, they spent hours on the phone with my team to help resolve technical problems we had. No software I've used (personally and professionally) offered this much support. We had a TMO support person on a zoom call for almost 2 hours with my boss, colleague, and IT team. I would highly recommend TMO; their support team makes the software easy to use even for novices.

Some excel report version of reports TMO can generate have odd formatting, due to being PDF to XLS exports. However, this can be easily resolved by editing the excel on your own after export.

It keeps track of everything we need it to

The setup we’ve had it for a few years had [SENSITIVE CONTENT] come twice paid 10k for that and it’s still inputted incorrectly to where it does not function for us the way we need it to so we cannot pull the reports we need

The software can be tricky at moments, but having [SENSITIVE CONTENT HIDDEN] to help was extremely convenient. He went above and beyond to get our insurance certificates implemented in the software, and we are extremely greatful for his determination! Other than just this task, [SENSITIVE CONTENT HIDDEN] has shown he is very determined and works diligently to help us with all our questions, since we have just hired new employees and switched locations. We appreciate his time and consideration for our company very much.

The thing we like least about the software is the common glitching, and having to close out and re open for it to show the correct information

The accessibility to navigate through the loans is easy. It's simple to understand and learn from.

Every time there is an update, they come with many glitches that impedes us to proceed with our normal workday. We spend several hours with the stupendous IT team.