Lavu POS Reviews
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244 Reviews
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Former Lavu User
Reviewed on 2020/07/17
Overall, for the two years the system was satisfacotry. Until recenlty it was for the current...
Overall, for the two years the system was satisfacotry. Until recenlty it was for the current management at the restaurant. The dealer is helpful - he is our first line of tech support before we go to KLAvu for support.
Pros
I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.
Cons
They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.
Alternatives Considered
Toast POSReasons for Choosing Lavu POS
We needed better reporting and labor tracking.Reasons for Switching to Lavu POS
The fees and support were better by Lavu at the time.Response from Lavu
Hello and thank you for your review! We appreciate the feedback and we are happy that Lavu worked so well for your business.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lavu Review
Reviewed on 2024/02/02
It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of...
It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of work daily since day 1 to put out fires and get everything ironed out the way it should have been done initially. [sensitive content hidden] pent countless hours on the phone with me and ultimately saved the day and now we are up and running. She went above and beyond!!! If it wasn't for her we would have lost this deal.
Pros
How simple and easy to use it is. How you can use if you are a brand new start up or a thriving business who is scaling.
Cons
Onboarding process in regards to 3rd party delivery was incomplete which created total chaos for the business owner. [sensitive content hidden] saved the day!
Alternatives Considered
CloverReasons for Choosing Lavu POS
Because the business owner and I know each other.Switched From
Toast POSReasons for Switching to Lavu POS
Because I am an agent with Lavu and the fact that you allow the hardware to be taken out of my residuals and not paid for upfront by the owner is what made this possible.Response from Lavu
Hi Nathan, thank you for sharing your experience with Lavu. We are sorry to hear that the process didn't go as planned, but thankfully our team was able to handle it! We strive for the best possible customer service, every time.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst small business pos system ever
Reviewed on 2023/10/05
We bought into Lavu when we first opened because it seemed user-friendly and fairly simple. We...
We bought into Lavu when we first opened because it seemed user-friendly and fairly simple. We really only have a few products, so it should be a. no-brainer right? NO. Unfortunately for us, we integrated it into our online menu and electronic menu and it's tied into everything on the back end. So the MANY. MANY times we thought about switching to another POS system, it just seemed like too much of a hassle. Well, here we are again, absolutely regretting sticking with them. So tired of their horrible customer service, which consists of waiting on hold forever and eventually getting connected with someone overseas. No one ever knows what you're talking about and if they transfer you, you have to start all over from scratch, including your name and what company you're from and what the problem is. Their fees are high. Their technology is outdated. Their upgrades actually make it harder and make it take longer to check a customer out. It is ridiculous that amount of steps you have to take to have a customer pay.
Pros
Nothing now. They have gotten significantly worse over the years.
Cons
Customer service is horrible. Updates are horrible. Them keeping you in the loop? Horrible.
Response from Lavu
Hi there, we sincerely apologize for the experience you had. As far as I know, the issue has been resolved and there are no further concerns. If this is not the case, please do let us know. Once again, I apologize for the inconvenience you encountered.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WE LOVE YOU LAVU!
Reviewed on 2023/12/04
Pros
Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with [sensitive content hidden]
and they confidently and patiently have trained our entire staff. It has been so helpful to have such a hands on experience. Every single question, request, and concern has been handled immediately. The hardware and network are state of the art. Everything works seamlessly without a glitch. Lavu is extremely efficient. We couldn't be happier with the onboarding experience and all the support from [sensitive content hidden]
Cons
Since we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue.
Reasons for Choosing Lavu POS
We had absolutely no support and have had major invoicing issues over the past few years that they've never been able to resolve.Switched From
Toast POSReasons for Switching to Lavu POS
Support, cost, functionality, efficiency.Response from Lavu
Hi Joe, thank you so much for sharing and the wonderful testimonial. We are so happy that everything went smoothly and you have enjoyed your experience with Lavu! As always, if you need anything please let us know.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The loaded spud
Reviewed on 2024/08/10
Great everyony was great and so helpful
Great everyony was great and so helpful
Pros
Zoom calls to help us along with set up and the instructions.
Cons
Slow getting things set up and running but after the zoom calls all is good.
Alternatives Considered
CAKE POSReasons for Choosing Lavu POS
The ease if using Lavu and understanding how it worksSwitched From
Toast POSReasons for Switching to Lavu POS
I could never get any help on how to set it up and how to use it.- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lavu Review
Reviewed on 2024/05/29
Very good experience with the system. Customer service is excellent
Very good experience with the system. Customer service is excellent
Pros
Easy to use and customer service is excellent
Cons
Sometimes the machine will combine orders on computer
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A good fit
Reviewed on 2024/09/19
Great service and the deal is better than any other company. [sensitive content hidden] was great...
Great service and the deal is better than any other company. [sensitive content hidden] was great and patient.
Pros
The easy and great service and the help from [sensitive content hidden].
Cons
Nothing was not good and the service was the best.
- Industry: Food & Beverages
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
24/7 support great!, credit card issues, and modifier limits.
Reviewed on 2023/12/26
Had issues with the credit card machine, as it doesn't exit sleep mode efficiently
Had issues with the credit card machine, as it doesn't exit sleep mode efficiently
Pros
24/7 support, ease of adding and modifying menu items.
Cons
Had issues with the credit card machine, as it doesn't exit sleep mode efficiently, and completely bugged out and had to spend nearly an hour on the phone with support. However 24/7 support is a bonus.
modifier groups could be better set up so that option modifiers can be grouped, instead of having to be put into forced modifiers.
Reasons for Switching to Lavu POS
Price of hardware and service. it had all the devices I needed in one system as well as time clock capability which will eventually be used when we expand to hire new employees.Response from Lavu
Hi Greg, thank you for taking the time to share your experience with Lavu. We are happy to hear that our support team was able to assist you. Thank you for the suggestions as we love to hear feedback from our customers. We have forwarded your suggestions along to our team, thank you again!
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
lavu pos is great for business
Reviewed on 2024/08/31
so far its worked well, works fast, want to change receipts
so far its worked well, works fast, want to change receipts
Pros
ease of use is what i like the most about lavu
Cons
setup was a little slow, had issues with downloads
Alternatives Considered
Square Point of SaleReasons for Switching to Lavu POS
cost effective solution that does everything I need for my new business without extra costs for features I dont need from a POS.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Detail
Reviewed on 2020/09/02
Pros
Detailed report and you can clock in and clock out your employees
Cons
I think the flow of the layout can be improved.
Response from Lavu
Hi Rosaline, we appreciate your review! We're happy that the reporting and analytics help you run your business. If you need anything, please reach out.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Re-start 2.0
Reviewed on 2024/02/12
Very good to finally resolve and get the refund on accounts as promised
Very good to finally resolve and get the refund on accounts as promised
Pros
Familiarity and previous experience working with Lavu
Cons
Length of time to resolve issues associated with account
Alternatives Considered
Square PaymentsReasons for Switching to Lavu POS
Continue relationship 12 years and will continue to to growResponse from Lavu
Hi Jimmy, thank you for sharing your experience with Lavu. We are glad to hear that you have been a loyal Lavu partner and that everything has been resolved. As always, please reach out if you need anything.
- Industry: Food & Beverages
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
My review for the lavu pos
Reviewed on 2024/03/12
It is easy to train on and has has many key features that make it user friendly the only complaint...
It is easy to train on and has has many key features that make it user friendly the only complaint i have is the printer issue
Pros
Its customizable and makes it so that it can be easily trained upon
Cons
It requires internet access for its use and wont.print a receipt if you are disconected
Alternatives Considered
Toast POSReasons for Switching to Lavu POS
Cost and costumer service were the 2 biggest factorsResponse from Lavu
Hi Stephanie, thank you for sharing your experience, we are glad to hear that you have been happy with Lavu. As always, please reach out to our 24/7 support team if you ever need anything.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lavu POS is helping us to simplify operations, save lotsoftime, n make our backboneproces...
Reviewed on 2023/07/12
Our business works better and is more transparent, we get more accurate pictures and we are able to...
Our business works better and is more transparent, we get more accurate pictures and we are able to work on items that will bring sales more easily.
Pros
We tried other POS systems but customizing was expensive and they didn't work as we wanted them to. Lavu system multi purpose-built with the features and reporting were right on and we were able to merge it to our own easily and they work great.
Cons
So far anything we have ran across we have been able to solve rather easily and smoothly. We haven't encountered a true negative.
Reasons for Switching to Lavu POS
Easy to operate, smooth transition, pretty much plug and play with less cost.Response from Lavu
Hi Malou, thank you for sharing! We are so glad to hear that you have enjoyed your experience so far and everything is going well. It is great to hear that your business has been working better and is more transparent!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
New, old, new!
Reviewed on 2023/07/17
So good so far.
So good so far.
Pros
We've been in business since 2018 and we have used 4 different POS and spoken with many other people who what us to become their POS customer. [sensitive content hidden] was very good and following up and that was why we chose to give Lavu a try. We are looking forward to our new loyal customers program the POS has and a few other perks. All in the all, if we great and have a company be so forwarding thinking and honest.
Cons
Well the worst part of about any POS is the onboarding but that is what it is.
Reasons for Choosing Lavu POS
They were bough and the POS was being shut down.Switched From
Go Local Go Smart POSReasons for Switching to Lavu POS
Affordable and referring by another company person I trust.Response from Lavu
Hi Allen, thank you for sharing your experience with Lavu. We are glad to hear that you are happy and so far everything has been good!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best POS and service
Reviewed on 2024/07/11
Great it is a great service .
Great it is a great service .
Pros
They are very helpful. I love the customer service
Cons
Nothing I didn’t have any other one .
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Another great experience dealing with the Customer Service from lava
Reviewed on 2024/08/11
I’ve had a wonderful experience working with lava. Robust POS, great customer service, and very...
I’ve had a wonderful experience working with lava. Robust POS, great customer service, and very user Friendly functions
Pros
A robust, yet very easy to learn POS. It has all of the functions that busy restaurants needs
Cons
Potentially being locked out of the iPod occasionally
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
❤️ LAVU❤️ It's a must for your Bar/Restaurant!
Reviewed on 2023/09/02
We, as a business, Love our new system..I would recommend this system to anyone. We was treated...
We, as a business, Love our new system..I would recommend this system to anyone. We was treated by respect and professionalism from are 1st phone call.Beginning with basic information: explaining everything in detail, sending us videos and answering all our questions. We researched many other POS systems and LUVA was hands-down our first choice because of their fast response and the details they offered.
Pros
Everything! It's so user friendly. Reports are amazing. Makes book keeping a breeze. This system will track everything from sales, inventory, hours worked into great detailed reports. Our bartenders love it. Screen are easily read, and so easy to use.
Cons
There are a few problems we found with splitting and merging tickets. A simple call to tech and was fixed with in minutes. We also have a few things that we can't charge taxes or credit card fees on. You will have call tech to remove these these charges.
Response from Lavu
Hi Debbie, thanks so much for sharing! We are so glad to hear that you have enjoyed your experience so far. As always, if you are ever in need of support, please reach out!
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gets the job done!
Reviewed on 2023/08/29
As a business owner confident in presenting Lavu as a solution for their business, I have No...
As a business owner confident in presenting Lavu as a solution for their business, I have No concerns they can deliver a quality experience.
Pros
I can say I’ve tested the limits they will go to get the job done. After working with sales and tech support for 12 long hours the challenge was achieved. It was a very trying day but no one gave up until the job was done.
Cons
The payroll integration solution would help the value of the service.
Response from Lavu
Hi Oakie, thank you for sharing your experience with Lavu! We are so glad to hear that your expectations have been met and you have no concerns. As always, please do not hesitate to reach out if you need anything.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Competent Team for New POS Users
Reviewed on 2024/06/05
Everyone has been helpful and courteous.
Everyone has been helpful and courteous.
Pros
The onboarding team was very helpful in bringing us online.
Cons
Some of the Help Team had accents that were hard to understand. We both were frustrated with the difficulty in communicating.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome service
Reviewed on 2023/12/18
Great experience I will definitely be spreading the word! THANK YOU [sensitive content hidden] AND...
Great experience I will definitely be spreading the word! THANK YOU [sensitive content hidden] AND TEAM!
Pros
I loved how fast and easy the process was [sensitive content hidden] set me and another person up at the same time very quickly and efficiently
Cons
Nothing awesome service. I will be spreading the word.
Response from Lavu
Hi Melissia, thank you for taking the time to share your experience with Lavu. Your satisfaction is our priority, and we appreciate your support. If you have any further feedback or suggestions, feel free to reach out. We value your input as we strive to continually enhance our services.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
True review! With Lavu
Reviewed on 2023/07/29
Processing is a little pricey than most competitors. Took way too long to set up, but once it is...
Processing is a little pricey than most competitors. Took way too long to set up, but once it is ready to go we like it. We will see how it is live with the restaurant, I cannot say how that will turn out yet since we are not open yet.
Pros
Features, easy to use and price is fair. Just wish we could purchase our own iPad. I like how it is open sourced with any other company as well most competitors are limited with that.
Cons
Customer service was horrendous with employees being fired or no one following up with meetings. Webgot shuffled to the side and delayed our restaurant to get ready. Basically something that was told us in sales vs real life was very different. Onboarding took about 5 months vs what was told us 3 weeks. In all fairness, we had Nazia that took over the account and did an amazing job. Rest of teams we talked to seemed they were not trained well, or rotating staff.
Response from Lavu
Hi Jason, thank you for sharing your experience with Lavu. We are sorry to hear that the experience did not go as planned, but are glad to hear that Nazia did an amazing job. Please reach out if there is anything we can do for you!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Aunt B's Snacks
Reviewed on 2024/05/03
Pros
Customer service,and always answers the phone
Cons
Calling and sending text message for upkeep
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Support From [sensitive content hidden]
Reviewed on 2023/07/12
Great and felt awesome just because of [sensitive content hidden]
Great and felt awesome just because of [sensitive content hidden]
Pros
Its really great to get service from [sensitive content hidden] and the way you support us since the beginning with golden patience which means alot to us and your dedication towards us even on your work off time still responded to my each and every mail time to time makes us feel like lavu is best guest support and special thanks behalf of my team for helping us in menu drive setup and otter integration.Hope to hear from you if we need any kind of assistance and once again thank you for everything.you are the best and your smile is a golden award to lavu
Cons
I dont have any issues and i dont feel yet maybe because of [sensitive content hidden] support towards us
Response from Lavu
Hi Chintada, thank you for sharing your experience! We are so glad to hear that you are happy and feel supported.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Setup time
Reviewed on 2023/07/11
Good
Good
Pros
Quick help with customer support but my main contact always forgot I had a three hour time difference
Cons
The credit card implementation process, my appointed rep didn’t think to ask where my router was so the new $400 piece of equipment was redundant
Response from Lavu
Hi Mags, thank you for sharing your experience with Lavu! We are glad to hear that overall you are happy. We appreciate the feedback and will use it to continuously improve. Thanks, again!
- Industry: Food & Beverages
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lavu POS - 801Treats, LLC
Reviewed on 2024/04/08
Pros
The acceptence of my small business and the customer service is great.
Cons
I have not used Lavu long enough to say I like a least.
Response from Lavu
Hi Tiffany, thank you for sharing your experience with Lavu!
