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Genbook Reviews

Genbook

4.7 (278)
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The smart and simple all-in-one online scheduling solution

Overall rating

4.7 /5
(278)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.7/5
96%
recommended this app
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278 Reviews

David
David
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Genbook removes barriers for scheduling chiropractic office visits

Reviewed on 2019/12/09

My wife and I are solo practitioners in our chiropractic office. It was difficult keeping up with...

My wife and I are solo practitioners in our chiropractic office. It was difficult keeping up with missed phone calls while we were checking our patients. Most patients were calling to schedule an appointment. This made it possible for them to do so, literally 24 hours a day, 7 days a week! We have night-shift nurses who are unable to call in during regular office hours. This software removes that barrier.

Pros

Genbook has simplified the process of scheduling our patients. We use this to schedule new and returning patients. Our patients love using it and frequently comment on the ease of scheduling and rescheduling their appointments.

Cons

As of now, there is not a way to automatically follow up with a patient who either did not show up for their appointment or has not been in the office for a while.

Response from Genbook

Hi David,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Lynn
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Genbook review

Reviewed on 2019/12/13

I been with genbook for years. Loyal customer. No complaints.

I been with genbook for years. Loyal customer. No complaints.

Pros

Easy for me to use, and my clients love it, simple easy for them to use and understand the software. Love the customer. Talk to Someone personally over the phone, any issues. Not tech savvy. Nice someone who. Is patience with questions.

Cons

Love to be able to provide service for workshop bookings and retreats. For when I teach classes.

Alternatives Considered

Square Payments

Reasons for Switching to Genbook

I been with genbook before there was square. I use alsquare for my payment process.

Response from Genbook

Hi Lynn,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Verified Reviewer
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Killing my Business

Reviewed on 2019/04/08

Empty promises.

Empty promises.

Pros

Use to be great and worked well with Google.

Cons

All your reviews just get deleted off Google. Genbooks has been telling me for almost 2 years now that they are going to help but they don’t. Absolutely ridiculous at this point. Looking for a new company to work with as we speak.

Response from Genbook

Hi there,

Thanks for your feedback. We hear you, the connection between your Google My Business profile and your Genbook reviews have been intermittent recently. This is a result of some changes Google have made to their API since introducing the Reserve with Google feature.

Rest assured that your customers are still able to see all of your reviews in full on your booking page and you can still add your 'Reviews Button' to your web and social pages.

We are working hard to strengthen that connection and restore the Genbook reviews link to your Google My Business profile. In the mean time, we recommend sharing your reviews via different avenues.

Thanks again for your feedback, and don't hesitate to reach out if there's anything we can help with.

Warmly,
The Genbook Team

Renee
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Tool for Small Businesses

Reviewed on 2019/12/09

This tool helps all of my stylist see and control their schedules. They can talk to clients and it...

This tool helps all of my stylist see and control their schedules. They can talk to clients and it makes the booking experience smooth. I love the control it gives to us to successfully manage our business.

Pros

I love that I can alter schedules and availability with ease. I love the automatic emails and correspondence with consumers.

Cons

I wish we had an option to add photos to services.

Alternatives Considered

StyleSeat and Acuity Scheduling

Reasons for Switching to Genbook

It’s was clean and easy to use for clients. The simplicity was attractive for the booking process.

Response from Genbook

Hi Renee,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Diego
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Genbook has been great

Reviewed on 2019/12/17

Overall no complaints, even when there’s an issue genbook seems to fix it fairly quick.

Overall no complaints, even when there’s an issue genbook seems to fix it fairly quick.

Pros

As a barber it’s been nice and easy for adding all my services, also very easy for clients to figure out.

Cons

I don’t have much cons, clients wish it would save their card. Maybe create an account for them so they don’t have to put a card in every time.

Alternatives Considered

Booksy Biz and Schedulicity

Reasons for Switching to Genbook

Other coworkers were using it so decided to jump on the train.

Response from Genbook

Hi Diego,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Seth
Overall rating
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Simple, functional, and useful

Reviewed on 2019/12/04

It is like having a front desk assistant to handle my scheduling for me.

It is like having a front desk assistant to handle my scheduling for me.

Pros

The genbook interface is easy to use, has almost all the features I want for scheduling at my practice, and is pretty inexpensive.

Cons

It could use ability to interface with billing and electronic chartinf.

Alternatives Considered

Schedulicity

Reasons for Switching to Genbook

Genbook is a lower cost, streamlined product in comparison.

Response from Genbook

Hi Seth,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Michelle
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use and fantastic for collecting high-quality customer reviews!

Reviewed on 2021/02/17

Great experience with Genbook overall. As I mentioned, I loved how Genbook sent out automated...

Great experience with Genbook overall. As I mentioned, I loved how Genbook sent out automated emails to collect patient testimonials and published them to the landing page. Amazing for social proof and I had good feedback from patients that Genbook was easy to use.

Pros

I loved that Genbook sent out automated emails after a patient's appointment to collect a review, and then autopublished this to the the booking landing page for my clinic. Super effective!

Cons

It didn't connect to my EHR, but that was really okay for the time I was using it. It was still a software my patients found easy to use so I kept it for a long time.

Alternatives Considered

Schedulicity

Reasons for Switching to Genbook

The review capability feature is really what made the choice easy!

Response from Genbook

Hi Michelle,

Thank you so much for taking the time to leave us this wonderful review.

We're so happy you like our review feature! Many other customers share the same feedback with us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Damian
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Life saver

Reviewed on 2019/12/15

I enjoy using genbook for my business and I would definitely recommend this to other barbers for...

I enjoy using genbook for my business and I would definitely recommend this to other barbers for sure.

Pros

I like that my business is run way more efficiently than ever before. I love the fact that I can call up and give suggestions that usually end up becoming part of new updates.

Cons

I wish refunds for customer cancellations could be automatic as long as they cancel within the allowed window.

Alternatives Considered

Booksy Biz and Square Payments

Reasons for Switching to Genbook

Referral from another barber. I didn’t know anyone else using a different app.

Response from Genbook

Hi Damian,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Laura
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Investment for my Business!

Reviewed on 2019/12/09

Genbook collects customer reviews seamlessly, and my online reputation improved because of it. It...

Genbook collects customer reviews seamlessly, and my online reputation improved because of it. It also helped me book appointments more easily and more often, as it’s integrated with Google Reserve.

Pros

I liked specific features: customers can book directly from google, which is how customers find me

Cons

Can be expensive for more than 5 staff members.

Alternatives Considered

Full Slate and Schedulicity

Reasons for Switching to Genbook

Automatic review collection Customer confirmations Google integration Ease of use for customers

Response from Genbook

Hi Laura,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

gwynn
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great schedule system

Reviewed on 2019/12/03

Really good all the way around .

Really good all the way around .

Pros

We use Genbook daily with myself and team.
It’s great for our clients and team.

Cons

I wish it had a billing system . I would love help through Genbook for monthly billing to my clients .

Alternatives Considered

Square Point of Sale

Reasons for Switching to Genbook

Much more available for what I needed for my business.

Response from Genbook

Hi Gwynn,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests!

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Kelli
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

My life changed after adding Genbook to my business

Reviewed on 2019/12/04

Genbook has not only increased my patient volume, but it has given me so much freedom. I used to...

Genbook has not only increased my patient volume, but it has given me so much freedom. I used to just sit in my studio during office hours...just in case I had a walk in. Now, I can block out a section of time and go run an errand. If I don't have a patient scheduled first thing in the morning, I can take my time. I recently decided to take ukulele lessons, but it conflicted with my schedule. No problem, I just blocked out some time and I got to take those lessons.

Pros

Genbook is like have a full time employee that works 24/7 and never makes a mistake. It allows my patients to make (and change) appointments any time of the night and day. No phone messages, no waiting, no wondering if they can get in to see me. No feelings of guilt for changing their appointment 3 times. My patient appointments went up immediately when I started using Genbook. My patients tell me that they love this system.

Cons

Patients complain that they cannot see their account. They would like to be able to log in, see past appointments, see future appointments and be able to change appointments (as opposed to canceling an appointment, then setting up a new one). They often miss that last button to confirm their appointment. My old message about setting up their account seems to be defunct. I need to call customer support and update that.

Response from Genbook

Hi Kelli,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Verified Reviewer
Overall rating
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easeful, intuitive use

Reviewed on 2020/05/30

Before Genbook, I took appointments by telephone message or email. This would create many hours of...

Before Genbook, I took appointments by telephone message or email. This would create many hours of time spent each week, telling people what times I had open, and by the time they got back to me, those times were gone, and I had to give them new times. Now, people book anytime of day or night they're interested and I have a full calendar and just show up and do the work.

Pros

Genbook is simple to set up, intuitive to use as a business owner, and I get many unsolicited comments from my clients that they find it way easier to use than other people's booking systems. I love that they solicit testimonials from users and post them in a way that Google search helps people find me as specifically what they're looking for. This has been a huge benefit for me in expanding my business. Priceless support for client/appointment driven businesses.

Cons

I have to think really hard about this. There have been some missing functionalities in the past but they are constantly upgrading, adding new features, faster than I can think of them.

Response from Genbook

Hi there,

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Joni
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall I've been satisfied

Reviewed on 2019/12/10

The great benefit is being able to check my phone or laptop and see what is on my schedule. Genbook...

The great benefit is being able to check my phone or laptop and see what is on my schedule. Genbook also integrates well with the calendar on my phone, so I'm able to ask Alexa "what appointments do I have today?" I've been able to color code different types of sessions and can tell at a glance what kind of week I'll have. The review section is great and has helped bring in new business.

Pros

From the beginning when I started using this software January 2009, it made scheduling appointments and staying on top of my business a breeze. Being able to refer clients to the website so they could schedule while I was giving massage was the best part right off the top! I've used almost every aspect of the software and have found it's usually quite user friendly.

Cons

What I like least is what I can no longer do. I used to be able to set up specials using the software and then post them in an email letter or send them out directly. I would like to see a way to have a "non-work" category so that I can have blocked off time not show up as part of my analytics yet still give me the necessary info as to why I blocked that part of my schedule.

Response from Genbook

Hi Joni,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Joyce
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Works 24/7

Reviewed on 2019/12/08

Pros

It lets my clients make appointments at their convenience and they can take as much time to make the best time slot for them. Even when I am closed or on vacation my Genbook is still working for me to keep my business running seamlessly. I also benefit from if my clients need to reschedule an appointment at anytime without feeling that they are bothering me. The reminders are a great help with not having any more no-shows. They really like the reminders as much as I like not having to call or text them I used to pay someone to answer my phone and schedule my clients, now Genbook more than pays for itself saving me money. I love it keeps track of everything from customers numbers, previous appointments, how much I have in each category of services. Can’t live without it!!

Cons

Nothing that I dislike about this software. I’m more surprised how they keep thinking of better things to do to make our on-line service better. Didn’t know I needed it, until they put it on the site.

Response from Genbook

Hi Joyce,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Karen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Great Entrepreneurial Tool

Reviewed on 2020/08/18

I am very pleased with this service, I am glad I chose Genbook to start with.

I am very pleased with this service, I am glad I chose Genbook to start with.

Pros

I appreciate Genbook for a few reasons, after the initial set up it is smooth sailing! Any issues that I did have they were very responsive. I appreciate the review process for my clients and also when clients book an appointment, they receive confirmation email with all details that they would need to know. It is so easy for me to manage, update and continue to use.

Cons

I would like an option for class registration in certain time slots, so multiple bookings for the same spot. The confirmation email also needs to be re-formatted, when it comes in the links to change or cancel appts are on top of each other. Not much I can say I do not like. :)

Response from Genbook

Hi Karen,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

hal
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

good but could improve

Reviewed on 2019/12/04

genbook has been fantastic.the only major issue is when the service goes down i have no way to see...

genbook has been fantastic.the only major issue is when the service goes down i have no way to see my appointments, so IF you know it is going down for updates or whatever. auto email me the weeks calendar we are in so i dont loose business

Pros

it has most all of the fields i need for my type of business

Cons

the inability to have more then one contact phone number MANY of my customers want to give more then one number and it is relegated to the notes section and cant be clicked on mobile. ALSO an additional field for whatever we want to enter would be great !!! if you make it generic text or numbers or whatever we want. then it could be great for all types of users ALSO it would be nice to set up an auto reminder by text to what ever number WE choose. for example if i am handling the appointments today i want the text for example 30 minutes prior to the appointment. let me pick who gets it and how far in advance i get it. and if i want it at all

Response from Genbook

Hi Hal,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Kara
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Genbook long time user

Reviewed on 2019/12/09

Excellent experience.

Excellent experience.

Pros

I love the ease of use and set up of Genbook. I've been using it for about 6 years now and it has improved significantly over that time in terms of features. They really listen to their community and work to bring the features that we are asking for. I love the new wait list feature as I am often booked weeks out and it gives my clients a way to be on a wait list other than me trying to remember who's on the cancellation list! I also love the reminders (as do my clients) as a result I rarely get no-shows or people forgetting their appointment times. The app is also great when I'm on the go!

Cons

My only complaint is that with multiple users it would be nice to customize everything (such as lead time) to each practitioner as my studio has a few kinds of practitioners that all have different needs.

Response from Genbook

Hi Kara,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Robin
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love it!

Reviewed on 2019/12/05

I think their strongest point is their customer support. Always quick to answer your emails, very...

I think their strongest point is their customer support. Always quick to answer your emails, very friendly and happy and helpful.

Pros

I find it simple to use and my customers have commented how easy it is to book me online. It is well thought out and offers a lot of practical features.

Cons

Overall I am very happy and always recommend it to other businesses. If I had to pick one thing as a con it would be that the colors they use to assign to different types of bookings are too pastel and close to each other to make it more obvious what type of appointment I have booked. I mean for example there are 4 shades of blue so I have to look really hard to figure out what type of appointment is coming up on my calendar.

Response from Genbook

Hi Robin,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Faith
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable Scheduling Software

Reviewed on 2019/12/13

Pros

Over the 6+ years I have been using this software it has been consistently reliable and for the most part, easy to use by my clients, which is extremely important. When I started with them online scheduling was still not industry standard and clients loved being able to schedule at all hours, the confirmation and reminder emails, and I love eliminating all the back and forth emailing. As online scheduling has become the standard it is their helpful features like accessible customer support, collection of online reviews, and simple interface that have kept me loyal.

Cons

My biggest complaint is that they walk clients through scheduling in a slightly different order than I woud choose if I was fully customizing my own scheduling software. In addition, while I appreciate the new regular addition of new features, it sometimes feels as if they come out half-baked. For instance, the new waitlist function is helpful, but it is still missing functionality that would make it truly excellent and allow me to be almost fully hands-off with my waitlist.

Response from Genbook

Hi Faith,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Maria
Overall rating
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I love it and so do my clients!

Reviewed on 2021/11/23

Pros

When you're a solo practitioner, you are chief cook and bottle washer. So having Genbook available to my clients to book their appointment directly is a time saver, and a new customer saver. I cannot always get to the phone and I don't miss new clients when they can book directly online.

The other nice thing is the customer review integration. They are easily accessed via a browser search, which again, helps me win new customers.

Cons

There are occasional outages. This is true for just about any online service. I am happy to say the outages are few and far between.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Virtual Secretary Ever!

Reviewed on 2019/12/04

Saves time with scheduling and phone tag. Clients can book and review sessions on their own which...

Saves time with scheduling and phone tag. Clients can book and review sessions on their own which makes our team focus on the important part, service.

Pros

The ease of use both for myself and customers.

Cons

Wish I could turn on accepting new customers/not accepting new customers for my employees, otherwise anyone can book with them even when they dont want new clients

Response from Genbook

Hi there,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Kim
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Just what I wanted

Reviewed on 2019/12/10

Overall my experience has been positive and I have been happy with it/

Overall my experience has been positive and I have been happy with it/

Pros

The auto review request feature has made it really easy to collect reviews and they show up in a google search for my company. It would be wonderful if somehow this feature could integrate posting a review to multiple locations besides just on genbook

Cons

For awhile it didn’t have multiple clinic locations but it finally does. Also, that it doesn’t really integrate well with my other platforms.

Alternatives Considered

Jane and Mindbody

Reasons for Choosing Genbook

Mostly for the reviews and aligning with google

Response from Genbook

Hi Kim,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Jared
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Solid Scheduling Software

Reviewed on 2019/12/10

Overall, I have had a very good experience with Genbook. It has been a good solution for us to...

Overall, I have had a very good experience with Genbook. It has been a good solution for us to schedule several doctors, two massage therapists, and a hyperbaric chamber.

Pros

I like that I can schedule patients from any computer and from my phone. It is simple to use once set up properly. I love that it will send out reminders before appointments. I love that I can have a button to direct people from my website and other sites to schedule.

Cons

It is not as easy as I would like to set up various services. In fairness, I don't know how it could be made simpler but it seems like it could be. It has been buggy a few times in the past which is frustrating when you can't even look at the schedule.

Response from Genbook

Hi Jared,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Charlotte
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dependable and easy system!

Reviewed on 2019/12/09

Genbook has been instrumental in managing my business. I always refer it when I can.

Genbook has been instrumental in managing my business. I always refer it when I can.

Pros

Genbook is instrumental to my business and helps me to manage calendars between my clients, employees and personal schedule. I am seamlessly able to utilize all tools provided by Genbook and it's system. I am new to the Waiting List feature and am looking forward to using it. My clients are also able to book their own appointments, which is something many have noted (in person) as an advantage to my business.

Cons

The Genbook Manager app is not as seamless as the desktop site, which is a downfall for me, as I like to use my phone. I also wish there was an iPad friendly version of the app.

Response from Genbook

Hi Charlotte,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Amanda
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If you book appointments- don’t do business without Genbook!

Reviewed on 2019/12/09

Pros

The ease of use and access for my clients to book appointments anytime from anywhere. Also, I appreciate the automatic appointment reminders as well as review requests. Genbook saves me time and money and benefits my clients as much as it benefits my business.

Cons

Sometimes it can be confusing/ complicated when a client may book with a variation on their name (or using a nickname v. full name) and I’m not able to merge them into one customer file.

Alternatives Considered

Mindbody and MassageBook

Response from Genbook

Hi Amanda,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team