OpsGenie Reviews

Functionality is the main thing I like about this product. It is crystal clear and transparent.

I can say none but for the sake of it I have missed a couple of push notifications from Ops Genie when my on-call was started. But a pro in the con too.... I never missed it for an configured alert!!

- Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy

- Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products

Opsgenie is one stop solution for our monitoring need . Adding Opsgenie reduces our manual and development effort very much. Systems are now easily manageable

There are still some integration which needs development efforts i..e JIRA . I wish that can also be automated and one click away integration.

It's easy to use, with integrations for all of our monitoring and messaging apps. The reporting around alert activity and agent performance is excellent. The team organization gives us great flexibility in how we set up our oncall and alert schedules.

Some of the scheduling around teams can be counterintuitive. If you're not doing it all of the time, it can take a little hunting around to get the setup you want

Frankly, most of the products in this category do basically the same thing. OpsGenie's advantage is the cost, especially when you look at the co-marketing being done. OpsGenie and Solarwinds working together to replace Alert Central is a great example.

The filtering can be a little complicated, but that is to be expected. Otherwise I don't have any complaints.

For years we have been running an in house on call team, up until discovering opsegenie this was a very basic on-call rota with a shared mobile number

Opsgenie allows us to setup much more complex on-call rotas, with on call management and escalations, meaning alerts and on-call calls should rarely get missed.

While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything.

The free tier seems extremely generous considering everything it offers

It's going to be quite time consuming to setup alerts from everything you want to monitor, but that's not the fault of opsegenie

It took a little time to work out how to input the rota schedule for staff, this was down to me learning how to use the system, but I think the UI could be improved in that area to make it more clear

1. is very simple to setting teams, escalations and source notifications
2. reports is easier to use
3. integratetions

1. the on call schedule isn´t easy in your first visit.
2. integrations with another apps need more docs o information

I love the ease of use with the OpsGenie dahsboard, as well as being able to receive immediate notifications on my mobile phone.

No real dislikes -- the dashboard is a little overwhelming at first, but the feature set is great once you get used to the navigation.

The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.

The complexity of the interface is the biggest weakness that this solution has. Sometimes it requires a long time user to use a support ticket to figure out how to do something simple.

OpsGenie seems very intuitive and configuring integrations, and schedules is easy. Notifications work well and the app integrations such as Slack and the mobile application are very handy and increase productivity.

Some of the mass-notification features are not easy to use and require a demonstration in order to leverage this feature.

The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful.

The new ui for alerts. Yes, its more flexible and exposes more functionalilty that was previously possible. But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go. Your ui slows me down. It just needs to let me select open, unacked, and closed alerts, SUPER SUPER easily and SUPER SUPER FAST.

Also, the Android app is often unusably slow. I can often boot up my laptop, login to our domain, unlock password manager, and login into the opsgenine website before the stupid app will actually display the alert. Terrible.

It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem!

The search is not finding the correct results sometimes. The phone calls keep coming even after the alert is acknowledged, sometimes I need to answer in order to stop the calls. And what I like the least is that I cannot bulk note and close all the alerts at the same time, it should be a button for that, when 50+ alerts need the same note and close action.

Ease of use is the number one item. Some items during the initial setup can be rough or make it look like a total bust, however the engineers/developers here at OpsGenie will get through those and then it's been nothing but smooth sailing since. Started with wanting just a few feature improvements but ended up getting the full build we wanted in a perfect world.

Initial setup was not very smooth, due to issues on both parties systems. I also do not really like the limits of how much you can do from your phone as an admin/manager, however they have a new phone application coming out very soon I've heard that remedies most of the limitations (until I see this myself, it's a con but soon to be another pro).

It is a very solid infrastructure, not only the web app and the android app but the the phone call system, the sms and the mail services.
The groups and users admin is great! and all the scheduling is workings as you expect.

Whenever you change your escalation group you have to reorder it. The new UI is not as intuitive as the classic.

This software can be used by anyone and it is very easy to use. The alerts that get triggered are all genuine alerts and for the alerts which are critical, the incidents get automatically created.

Once we open any alert somewhere in between and again go back to open next alert it shows from the beginning wherein we have to again scroll down to search for the same alert.

Extremely easy to use.
Configuration options are clear and simple to setup, but extremely powerful.

We have setup a fairly complex set of policies and escalation schedules and it remains very simple to manage.

So far it has met all my needs, no cons.

* Sometimes NOC operators hesitate to reach out to Sysadmins when an alert comes in the middle to the night, thus losing valuable time when an unidentified outage appears. OpsGenie does not hesitate, and if proper configured, it'll have a sysadmin looking into that alert faster than a NOC operator could.

* Only sometimes, even when an alert has been closed, the software keeps calling you. I think software engineers have to work better with queues.

We can identify issues live and take an action immediately

There's no way to change alerts sounds in Android without affecting the operating systems sounds

The multitude of alerting methods. They have everything from app alerting to sms messages with IFTTT type functionality with other vendors making the setup process very easy

Having to configure every alert. There should be an easy button. There is a delicate process to setting up each alert, which allows for customization, but can be initially time consuming.

Exceeds expectations. Is always available and performs the alerting needed.

The mobile app does not provide access to the same information as the browser inteface.

Mobile application makes paging very easy and a great UI provided by the developers makes it easier to navigate even when using the mobile application

There have often been cases where the incident got escalated even when the alert was acknowledged. I'd say there was a miss about the defined SLA.

I like that I can use this software for live alerting for security use

I am not sure if I have any cons as of yet. I'll keep you updated

Works well internationally. Works as expected.

A little expensive. Difficult to configure.

Good interface. Very similar mobile interface. Good way to quickly see what team and who is on call during an outage or a incident

Getting woken up early in the morning, but that's the whole point of being on-call. No issues that I found.

The ease of integration and policy control for alerting.

The policies for alerting could include multiple AND statements to make it better