Service Fusion Reviews

They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.

Overall SF is light years ahead of our previous software. They do have some things to work out, but it is very obvious that they are making changes. They are affordable and have awesome support.

Easy to keep track of jobs, estimates, and repeating jobs.

Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together

We have tried over 20 different CRM, and Field Service programs over the past year with various success. Service Fusion is by far the best product we have tried. We almost instantly fell in love with it. The admin staff boasts about how easy it is to use. The automated text message to clients indicating that you are on the way is brilliant. Our invoicing process is seamless now with the automated functions, and it syncs well with Quickbooks (a must for us). The product is outstanding, but so is the customer service.

A couple of areas that need improvement are:
- integration with google calendar
- options to push forms into clients file from other apps on android (maybe there is?)
- better CRM and Sales related functionality (I hear Q1 2017)
- easier set-up of zones for booking in specific areas
- in app distance measure for new client address from already scheduled jobs, or some sort of intuitive date selection (I know I'm asking a lot)

Overall, you won't find a better scheduling, and field service app out there. I have tried so many and have often been left very disappointed. The price point is really good, the product works really well creating a better experience for our Customers.

I have been a user and administrator of Service Fusion for the past year. I looked and tried various programs but I found none that could match Service Fusion. It is easy to master, has many valuable features from Scheduling, Fleet Management, to Financial Features. My help was able to learn it without much training.
If I encounter an issue or have questions about how to do something their customer service is outstanding. I use this in the electrical industry and am not certain how I functioned without it. I have an MBA and a BA in Computer Science and know quite a lot about programs. In my opinion, there is not a software product that can rival Service Fusion.

This is a complex program. I strongly recommend the training videos. Things do not seem to work as expected. This program is way too much for a one person shop. Be wary of glitches. Estimates and payments are sorted by day - all months and years are mixed together. Deposits get lost in Quickbooks online causing accounting issues that need to be tracked down and fixed. Estimates that are given to customers are not easy to track down - you need to look for them by global search. It is difficult to find estimates except through the estimate dashboard. I never got the parts part to work - it requires entering parts to the program, then to the supplier then... I could not use it. I don't have enough time in the day to do all the entering. Very slow on a network. Use a fast computer. If your internet goes down, you are stuck. You cannot get your data back. You are stuck with it.

We actually were on Service Fusion and another company talked us into moving to them and we lasted 6 months and came right back Service Fusion. There is no way that I could use another company or software at this point.

Service Fusion meets our needs and excels is support and customer service. We service 17 states and bout 15k jobs a year with many many technicians all up and down the eastern seaboard. Yur cheating yourself out of great software by not trying this one out

This system has saved my company so much time and money in the 6 months we’ve had it. Can’t express how happy we are with 90% of its functionality. That being said, the inventory system is to be blunt... stupid. It is borderline useless. The biggest issue I have with it is that the system only goes off of an inventory order. Meaning once that order is made, the product is placed directly in inventory. That’s fine except when the products from that order have now been used and that order is now meaningless. Which wouldn’t be an issue if the system didn’t oversell a product when in fact there is 0 in stock. Example I currently have -2 water valves on my truck. That’s nonsense. There needs to be a way to manually input a quantity and location. Even the most basic of inventory systems have this function. Another huge issue is that a product is forever locked to a warehouse. You cannot delete a product from a warehouse but only add the product to another warehouse. If I’m relocating inventory to a different warehouse that means I’m MOVING it. Not wanting to use that old warehouse anymore. And another huge issue is in the worker app. If I need a part that we have in stock, I HAVE to use the one in stock. But what if that part happens to be on another techs truck? Too bad I have to use that exact one. I can’t tell it to ignore that and place an order for another one for my truck. So I’ve now messed with another techs inventory and he doesn’t even know. Please fix this broken system.

Saves time and saves money. This software enables us to communicate with our customers on a level that no one else is able to do. This attention to detail concerning customer service/ communication has increased our close rate which has increased our bottom line.

Customer & business partner communication regarding job scheduling and estimates, scheduling the routes for multiple drivers, being able to invoice directly to the customer with customized templates, and synchronizing invoices and payments right into Quickbooks.

We reviewed several different options when deciding on a software to manage our customer database, accounting tools, and dispatch. We found Service Fusion's staff to be extremely helpful and responsive during this process. Moreover, their product is superbly flexible and powerful.

The very best part about SF is customer service. We always know we will be well taken care of.

Service Fusion is exceptionally easy to use. The platform is really intuitive and easy to understand for everyone within my company from the front office personnel to my service and sales team in the field. Estimating, Scheduling, Dispatching, Invoicing and Email Communications with customers are easily tackled with Service Fusion. It's the details that count and once you get your hands on the system you find little features that make the sales to service process efficient and seamless.

The drawback on the system is in the reporting. Both reporting sales figures as well as customer information for marketing is difficult or non-existent. These are major drawbacks fro the system if using it to run your business. The only hope is the excellent development team that is constantly updating the system. Customer Service, Implementation and Technical Support have been spot on, consistent and readily available. I've been assured these issues will be addressed in the near future.

We have yet to unleash the full potential of Service Fusion but it's been a great decision to switch so far.

Saves time scheduling and keeping track of customer reports and records.

It needs some CRM features which are supposed to be out very soon, and it has some issues with recurring jobs, but the app is great for the maids in the field

We've tried a few different programs like Service Fusion, all of them have their pros and cons. Service Fusion seems to have more pros than cons, and easy enough to navigate that the techs and office employees all seem pretty happy with it.

I have tried numerous different softwares and finally stumbled upon Service Fusion. Got in contact with Max and was very pleased with his response time and customer service. We went back and forth for some time and even added a feature that I desperately needed for my line of work. Everything went very smoothly from start to finish and I couldn't be any happier. His assistant Aramis was prompt to take my calls and questions when Max was with another customer. I have good faith in this company moving forward. They are constantly updating and fixing things and are very open to new feature suggestions unlike some other software companies I used in the past. I am extremely more organized and efficient now apposed to my prior business practices. If you're in the field service business this is definitely a no brainer choice!

Staff at Service Fusion is great, very helpful and friendly.

Bummed they gave up easily, I guess they focus on quantity not so much quality.

We use Service Fusion for all of our scheduling,dispatching,invoicing and reporting. The software has served us greatly and helps us to be more efficient in what we do.