TouchBistro Reviews

Well programmed with very few bugs. Easy to use.

Reviewed on 2017/12/07

Easy to use, intuitive with excellent stats and dashboard.

Reviewed on 2017/03/31

After researching the market for new POS system for my newly established Cafe/Bar I found Touch Bistro to be superior to many products in the market. It is cost effective, easy to use, doesn't require specialized equipment (Only Ipad, printer and cash till), easy to install and learn on your own and requires minimum training for new staff. One of the most important feature that many other POS don't provide is the dashboard and cloud reporting. I rely heavily on these data to manage my business effectively and efficiently. It provides a breakdown of sales performance over any period of time, connects to my accounting system and load sales data directly into my accounting system, has excellent integration with 3rd party apps such as 7Shifts for scheduling and Shogo for accounting. I'm truly impressed with this product and it's robustness. I have recommended the product to many other business owners and I always get the same reaction of amazement when they see the reporting it provides compared to the POS systems they currently use.

A Big Steaming Pile o'POS!!

Reviewed on 2021/03/24

Their tech support is a joke, it takes all day to get a hold of someone, unless of course they have just rolled out an update that is writhe with errors, then it may take as much as two days to get through to their support. It's really fun when a pos- pos update makes your visa service go out for an entire day. This company is in way to far over their heads. The system is not reliable and neither is their tech support. I just called and 24/7 tech support means someone who knows NOTHING answers the phone and tells you to call back the next day or go on your tablet and submit X to data support team tomorrow. You must have gotten paid for this review. You obviously have not experienced the product first hand!!!

The worst part is my complaints and problems got escalated to [SENSITIVE CONTENT HIDDEN] told me he would work to get me out of this system and out of my 2 year visa contract with Chase. I started talking to him in January and he has now ghosted me. No contact, no follow through. It's going to the lawyers now.

Best decision ever

Reviewed on 2017/04/04

We embraced touch bistro over 3 yrs ago in that time they have continued to upgrade and make it better and better. That said the only down side is as technology changes so does your need for newer faster iPads and that is something we did not budget for.
I would never go back to a stand alone POS

Just remember that if you make the jump to tableside ordering wirelessly you will be amazed at how much faster your table
Turns are and effective your servers become . Less staff required because they carry the POS with them no lines at a station. Smoother flow in kitchen

Just take .25 per bill
And put it in a gotta get newer IPad fund and you'll be happier then you have ever been

Bill Justus
Owner chef EKs Grill Kelowna BC

I Doubt There's Better

Reviewed on 2018/06/08

Stay away

Reviewed on 2022/12/15

I was promised a lot that the system can not deliver. I wanted to see live sales remotly, can not be done. It would be an easy setup, been noting but. The only thing I can say as a positive thing is that support answer very quickly but most of the time they can not help since its a issue with a third party.

Excellent product!

Reviewed on 2017/12/15

TouchBistro is central to our restaurant operation. Our servers are happy with it, and overall administration is easy and effective for our needs.

Best POS for me

Reviewed on 2017/03/27

I started using TouchBistro as soon as I learned about it. The system has allowed me to streamline the cafe in so many ways. Speed of order process, invaluable sales data and allowing me to be on top of flow are just a few of the benefits that TouchBistro has allowed me. I can not imagine running the Cafe without this invaluable tool.

Not good for large restaurants

Reviewed on 2017/10/19

Easy to train new employees

Reviewed on 2017/12/16

Sales Tax feature and clock-in clock-out features

Very Disappointed. I need someone from their company to reach out!!

Reviewed on 2020/01/15

I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on

REPLACEMENT EQUIPEMENT NIGHTMARE

Reviewed on 2020/02/03

Faulty printer! the only printer they support has third party ink, the ink strips the part inside the printer... solution? buy another $500 printer so I can spend money to get the other one fixed and will be a reoccurring break every nine months! SHOULD BE CALLED 24/7 SUPPORT TO HELP YOU FIND YOUR OWN ANSWER. Every time I call in I am either dropped, have to wait 4 hrs for a call back or lied to. One rep even told me my email had been updated... fast forward to an update and I wasn't notified again. Called in and next rep says oh we can't even update that kind of info through call centre!

Total disappointment

Reviewed on 2022/05/11

Where do I start? Have been using it for less than 3 weeks and it has been a complete nightmare.
First, the sales person sold us equipment that "we didn't need" as per the install guy. Over $300 in equipment still in their box... the initial onboarding guy said we didn't need that for the size of the venue. Second, the second iPad does not connect to the touch bistro network. Third, was basically told we had to switch our payment processing to Chase because the integration wasn't going to work with other providers for much longer. After lots of time and paperwork ended up switching to Chase for TouchBistro and guess what? the integration doesn't work. We have had to switch to the stand along mode to be able to take payment from our customers. We have spent hours and hours on the phone with customer service and no one seems to be able to figure it out. Yesterday I was on the phone again for over 2 hours, first with one guy who tried everything he could and finally said he had to transfer me to a senior department because he didn't know what else to do. After having to explain everything again to the "senior" agent, then she tries to follow all the same steps that I had just gone through with the previous guy and still couldn't figure it out. After basically turning everything off and back on 10 times, it worked once so I ended the call!!! Then today, we get to work and guess what? It doesn't work again. I wasted over 2 hours of my day for nothing!!!

TouchBistro: Easy to use, fantastic customer service

Reviewed on 2020/11/08

TouchBistro was quite buggy for us, especially in the beginning, but their customer service team is top-notch! Quick to respond to any issues and receptive to implementing suggested features. While there are a few major needs for improvement on reporting, I feel like TouchBistro has grown with our business as we have had the opportunity to customize it to our needs with the TouchBistro support team.

Over all Good just Bad Support

Reviewed on 2017/03/27

Over all my experince has been good, I am just very frustrated with support. The tech support is on call all the time, it is the support from other depatments like billing etc. I have have on several occasions left messages for someone to call and have had no response at all, not even a call back or a support ticket to say they have heard my message. I waited up to one week before I called again. I live on the West Coast and support areas are east Coast so at time if I need someone they are gone for the day around 2 pm my time, and no one to help us in the west later in the day as needed. Voice mails don't say when person is available or best times to call or to call between certain times. No mention that other then Tech support the rest are off over weekends, if your catering to restaurant you need more support over weekends, would be nice to only be Mon-Fri as a restaurant owner, but never going to happen. it is all very frustrating and very much a huge hassle to get anyone when needed beyond tech support. I have been very unhappy in this area with Touch Bistro.

TouchBistro will slow you down and cost you money

Reviewed on 2019/09/02

It has cost us money and slowed us down. It was suppose to save us money and speed things up.

Support Line a complete JOKE

Reviewed on 2020/11/06

If you're looking to onboard, they will make you feel valuable. After that - forget about any level decent of customer service.

Easy to use, best POS I've ever used. The support is amazing. Although you rarely need it.

Reviewed on 2017/08/15

A disappointment

Reviewed on 2021/08/19

The customer service is poor, it seems that everyone is running from the problems due to lack of knowledge, no-one is being held responsible. You get emails days later apologizing for inconvenience but nothing after that. I used this system for over a month until I realized that the cc swipes were not being credited to my account. Thousands of dollars lost, being a small business I was late to notice due to managing multiple positions. However, its been 2 weeks and still no leads on how to rectify the situation. Ive had to stop using the system and use another POS so business can continue. However, the absence of this money has been strenuous on my business, with not an answer in site. My reps were [SENSITIVE CONTENT] both have ignored my calls and emails or mailing back to say I cannot help with this problem. Such a disappointment, much different from our initial conversation.

Touch Bistro: Great for the Independent Business

Reviewed on 2017/03/31

I've been using Touch Bistro since 2013 and it has only got better over the years.
They are a very dynamic company with frequent updates which serve to keep your system always performing better with greater functionality and better reporting. Every update is like a little present in which you can unpack more and more features!
Their support network has never failed us in our dire times of need when your mac mini crashes 30 minutes before service. This to me is one of the most important functions of a POS provider and Touch Bistro has always been easily reachable and more than happy to get us back up and running.

Don't use them for online ordering

Reviewed on 2021/11/28

Everything was great until I signed up for online ordering

My productivity & efficiency have increased in immeasurable amounts due to TB

Reviewed on 2017/08/15

Saved time money & increased efficiency in placing orders It also alleviated confusion regarding who ordered what & what time the order was placed in the que.

Touch Bistro is very user friendly and easy to program.

Reviewed on 2018/03/13

Ease of use. Valuable synthesis of information from sales and labor hours.

Touch Bistro is great to use.

Reviewed on 2017/12/07

TouchBisatro is everything we wanted, needed and more. We are still discovering it's capabiliti...

Reviewed on 2017/08/21

ease of use and functionality are the biggest pluses.