QuestionPro

4.8 (481)
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SaaS survey solution for gaining insights

Overall rating

4.8 /5
(481)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.6/5
Customer Support
4.7/5

98%
recommended this app
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481 Reviews

Robert
Robert
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great for monitoring employee feedback

Reviewed on 2024/07/07

Pros

We use this for quick "pulse" type surveys, as well as our annual overall employee satisfaction survey. It's been great for this purpose, and the reporting/drilling-down is just what we need.
We've even done simple surveys like what kind of food/lunches people like, or SWAG. I like that you can upload photos/graphics to the answer set to make the survey more appealing.

Cons

I don't really have anything we don't like about it

Marcia
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great choice for nonprofits

Reviewed on 2024/08/12

Generally good overall experience with light use. QuestionPro really excels when you need insights...

Generally good overall experience with light use. QuestionPro really excels when you need insights from a large dataset.

Pros

Great spam prevention tools, customizable question types, and logic options. This is a full-service survey tool and has been excellent for our nonprofit. We appreciate the free nonprofit license.

Cons

No major cons - we don't use all of the functionality and customizability, and we like that we don't need to.

Alternatives Considered

Google Forms

Reasons for Choosing QuestionPro

SurveyMonkey did not have captcha protection in our plan tier, and it was prohibitively expensive to level up.

Switched From

SurveyMonkey

Reasons for Switching to QuestionPro

Google Forms is great for small datasets and basic data collection, but if you want to do anything more advanced you need a better tool.
Anna
Overall rating
  • Industry: Cosmetics
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

I put it shorty - a DISASTER. Very low efficiency, very low reliability, many bugs.

Reviewed on 2021/10/13

Very bad. I compare it with Qualtrics that I was using for 8 years and I can definitely tell it's...

Very bad. I compare it with Qualtrics that I was using for 8 years and I can definitely tell it's way below when it comes to reliability, overall efficiency and user experience.
Whenever I try to work on QuestionPro, I never know if I'm able to login, if the system doesn't crash or if respondents are able to fill in the study.
I submit requests to client support at least a couple of times per month.

Pros

Nothing - while the product has a lot of potential (I can see lots of smart solutions and ideas), the low stability, low efficiency, and countless bugs kill it all.

Cons

Very low efficiency, very low reliability, many bugs. I've been using QuestionPro for 9 months now and I can count many issues: not possible to login, not possible to upload databases, bugs not allowing respondents to close the study, the system does not allow to perform multiple tasks at once. I could count more and more... Definitely, it is not a system for professionals.

Jordyn
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love the new update!

Reviewed on 2024/09/29

My overall experience has been wonderful! I am able to easily create and send monthly newsletters...

My overall experience has been wonderful! I am able to easily create and send monthly newsletters for our organization allowing our members to stay up to date on all the important information.

Pros

QuestionPro is amazing! It has a variety of features to build very professional newsletters! This most recent update has made it a lot easier to drag and drop blocks too.

Cons

Since the recent update, I have not had any issues.

The only thing I wish was easier is deleting sections. If there is a way to select multiple blocks/sections and delete them all at once, that would be very helpful. And if that is already a thing, then I just haven't found it yet.

Jennifer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Have Used for Years

Reviewed on 2024/06/06

My overall experience with QuestionPro has been great. I have recommended the platform to various...

My overall experience with QuestionPro has been great. I have recommended the platform to various companies and not-profits that have also in turn started using it.

Pros

QuestionPro is a great tool. I use it nearly daily to keep abreast on our members thoughts and needs. It is easy to set up, track, and read the results. The results can also easily be imported in stat software, so transitioning to SPSS is a breeze.

Cons

Would like to be able to print just the questions and responses to make it easier for Client survey approval.

Logan
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very pleased with QuestionPro

Reviewed on 2024/04/02

Pros

QuestionPro has been a great software to use as a nonprofit. It has most all of the same features as other paid survey software.

Cons

QuestionPro offers a lot of variety in the type of questions that can created, but there have been a few instances where the ideal type was not available and we had to opt for an alternative type.

Steven
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Powerful and Seamless Alternative to Google Surveys

Reviewed on 2024/09/03

We use QuestionPro to send post-class surveys to participants. It has made the organization of...

We use QuestionPro to send post-class surveys to participants. It has made the organization of feedback incredibly easy and therefore actionable. While Google Surveys is free, it doesn't have the functionality/scalability of QuestionPro.

Pros

We really enjoy that QuestionPro is a one-stop shop for all our surveying needs. Everything gets fed into one system rather than dozens of individual Google Surveys.

Cons

Being more robust than Google Surveys, there is a learning curve with QuestionPro. Depending on the user, it might take you a couple hours to get fully comfortable with the software.

Megan
Overall rating
  • Industry: Performing Arts
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great survey tool for nonprofits

Reviewed on 2024/07/26

We've used other survey platforms and QuestionPro has by far been the best experience. We have...

We've used other survey platforms and QuestionPro has by far been the best experience. We have renewed our license year after year.

Pros

We appreciate the types of customizable questions and the data the platform can give us about our patrons. There is no limit with the amount of surveys you can send and have active at a time. As a nonprofit, we appreciate how QuestionPro is willing to work with us and provide us the data we need.

Cons

While the appearance is mostly straightforward forward, and we appreciate the customizable questions, there are some instances in which we wish we could change the aesthetic to align more closely with our brand.

Rhonda
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

QuestionPro makes client surveys a breeze

Reviewed on 2024/05/03

QuestionPro makes client surveys easy and fun. It makes feedback visual and easy for staff to...

QuestionPro makes client surveys easy and fun. It makes feedback visual and easy for staff to understand.

Pros

It is easy to distribute, easy to see results, easy to customize, and the data is easy to share with others.

Cons

Nothing - it's my favorite software we interact with... The ONLY way it could be easier is if it entered the data we use it to gather into my internal dashboard for me!

Alternatives Considered

SurveyMonkey

Reasons for Switching to QuestionPro

QuestionPro was a cleaner, more customizeable "look" to the surveys and was far easier to use and understand how to navigate.
Amy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Software for Our Non-Profit

Reviewed on 2024/09/25

Pros

Easy to use on both sides—survey creation and for survey participants. Customer service seems to always be available by chat and very helpful. We are a non-profit organization and data collection is of utmost importance. QuestionPro was a perfect fit for our needs and organizes the data in an easy to read and easy to use format.

Cons

Some of the functions are more advanced for our needs (which are basic), so we had a little difficulty the first time we created a survey. However, customer service was always available to walk us through it and now we are able to use the functions to our advantage.

Alternatives Considered

Google Forms

Reasons for Switching to QuestionPro

Confidentiality was easy a high factor in selecting this product since our population taking the survey was uneasy with something they felt wasn’t going to be truly anonymous. We had formerly used common products in the past (google, survey monkey) and our response rates were declining rapidly. Using this product, we received an 80% response rate as it was trusted.
Kim
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Tool for organizations of any size

Reviewed on 2024/02/22

Our experience with QuestionPro has been extremely positive. Surveys and community information are...

Our experience with QuestionPro has been extremely positive. Surveys and community information are critical parts of our organizational mission. QuestionPro has allowed us to gather important data to analyze programs as well as serving as a robust program engagement platform.

Pros

This is a great tool that offers a wide variety of tactics and flexibility to structure your surveys so that it can be used throughout your organization---across every department. Additionally, the analytics are extremely helpful.

Cons

We don't have the time to learn all the features!

Eric
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

QuestionPro helps our nonprofit more easily reach community

Reviewed on 2024/06/27

QuestionPro's functionality and features offer a premium survey platform when compared to others....

QuestionPro's functionality and features offer a premium survey platform when compared to others. It has exactly what we need to get the data and information we need from our audience. I highly prefer QuestionPro over other platforms.

Pros

The features provided in QuestionPro are light years beyond what is offered in more common survey platforms.

Cons

QuestionPro does take a bit of a learning curve for those who are unfamiliar with survey design, but this can be easily overcome.

Alternatives Considered

RedCap and SurveyMonkey

Reasons for Choosing QuestionPro

QuestionPro has better features and greater functionality.

Switched From

SurveyMonkey
Caleb
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to build, easy to review surveys.

Reviewed on 2024/09/27

QuestionPro has simplified our evaluation process immensely since we started using it. We highly...

QuestionPro has simplified our evaluation process immensely since we started using it. We highly recommend it!

Pros

QuestionPro makes it easy to build robust surveys that allow us to accurately evaluate our programs. It's much easier to set up logic on this platform than others that we have used, and reviewing results is so much simpler. It lets us get to the point quickly and easily without having to spend a bunch of time constructing our surveys.

Cons

We have no major qualms with QuestionPro.

Eric
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great solution for a volunteer-led organization.

Reviewed on 2023/08/10

Using QuestionPro saves us money over using more expensive event management tools. We use meeting...

Using QuestionPro saves us money over using more expensive event management tools. We use meeting registration surveys for our event registrations. We can then use the data responses to export attendee lists to create name tags with mailmerge in Word. We then can follow-up with post-event surveys, as well as annual planning surveys to help us plan our programs.

Pros

I like how QuestionPro allows you to customize its forms and surveys. Our volunteer-led professional organization uses it for meeting registrations and post-event surveys. It allows us to include our logo, and with the skip-logic, we can customize a registration form based on how people answer, so members can enter their member number and non-members won't see that option. We can also customize what happens when the form is complete, such as sending people to our PayPal page to pay for their meeting registration. While it's not integrated with PayPal, it may appear that way to our users so we can collect payment right after they register for an event. QuestionPro support has also been extremely helpful and responds quickly to questions on our account.

Cons

While QuestionPro is not a comprehensive solution to event management (and doesn't claim to be), the product works well for our organization. It took a little getting used to with all the functions and options available, but not much to complain about overall.

Natasha
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for Nonprofits

Reviewed on 2024/02/28

QuestionPro has been a vital part of our organization's operations, enabling us to better assess...

QuestionPro has been a vital part of our organization's operations, enabling us to better assess the effectiveness of our programs and services. Between the feasibility of the product and the responsiveness of QuestionPro's team, we highly recommend QuestionPro, especially for nonprofit organizations who are trying to enhance their operations to maximize their impact.

Pros

Intuitive and user-friendly, especially if your organization is composed of non-technical employees. We especially love that we can customize our surveys and generate reports. QuestionPro has great customer service -- their team has always been immediately responsive, we feel very supported.

Cons

No cons to report as we have been deeply satisfied with QuestionPro.

Linda
Overall rating
  • Industry: Performing Arts
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent Tool for Developing Involved Surveys

Reviewed on 2024/05/03

Pros

Excellent options for questions. Results are easy to segregate to identify issues with our convention.

Cons

Help is still a little spotty. As a technical writer, I think it's written by software techs, not a writer. Sometimes it's hard to find an answer to my question.

Sheryl
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fits our nonprofit needs.

Reviewed on 2024/07/16

As a nonprofit, we are pleased with the functionality, accuracy, and usability of the software. It...

As a nonprofit, we are pleased with the functionality, accuracy, and usability of the software. It provides us with what we need to better serve our community.

Pros

QP has been a critical tool for our nonprofit to measure the satisfaction of our customers' experience. The question types help us refine our questions to get just the data we need. The report helps us know where we are succeeding and where we need to put more effort to become a better organization.

Cons

Having to renew the annual subscription after completing all the requirements for a nonprofit license. Would be great if the subscription was for more than 1 year.

KEIR
Overall rating
  • Industry: Research
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Platform - Easy to Use

Reviewed on 2024/02/08

Pros

Having explored numerous survey software platforms, QuestionPro stands out as one of my top choices. It delivers a smooth and intuitive programming interface, complemented by a stellar user experience. Its reporting dashboards are remarkably user-friendly, boasting easy navigation and versatile customization features. Moreover, its pricing is highly attractive, providing unparalleled value, especially in comparison to its competitors.

Cons

I have yet to find any shortcomings in QuestionPro. The collaboration between genuine researchers, product designers, and engineers in its development is clear. The platform boasts a wealth of advanced functionalities, such as artificial intelligence (AI), each proving to be incredibly beneficial.

Sworup
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A simple and easily customisable survey!

Reviewed on 2024/06/07

Pros

Creating surveys was super easy. I'm able to create different types of polls based on the type of questions.

Cons

While there aren't much, I'd prefer a bit more customisation to match the survey with our brand identity

JD
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pituitary World News Review

Reviewed on 2024/08/20

Excellent. Very helpful for us to track our audience insight which we use for content development

Excellent. Very helpful for us to track our audience insight which we use for content development

Pros

It's ease of use and customer service support.

Cons

Can't think of any negatives.. The product fits our needs perfectly

Amber
Overall rating
  • Industry: Individual & Family Services
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

QuestionPro is quality

Reviewed on 2024/11/08

It has been positive overall. We enjoy using QuestionPro, and it's made our Customer Satisfaction,...

It has been positive overall. We enjoy using QuestionPro, and it's made our Customer Satisfaction, Community Needs, and Agency surveys a breeze!

Pros

QuestionPro meetings our non-profit survey needs. It is user-friendly, and the data analytics tools are helpful.

Cons

There isn't much to complain about here.

Richard
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for surveys during live meetings

Reviewed on 2024/10/31

QuestionPro has been a great tool for my organzation to gather feedback and engage members and...

QuestionPro has been a great tool for my organzation to gather feedback and engage members and stakeholders, especially during live meetings in person or online.

Pros

QuestionPro allows me to ask complex polling questions at meetings and events and engage my audiences with a convenient online platform accessible by a QR code.

Cons

I don't have any complaints about question pro. It is easy to use and the courtesy use provided to non-profit organizations is fantastic when you're working on limited budgets.

Craig
Overall rating
  • Industry: Mental Health Care
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

QuestionPro is great for our agency

Reviewed on 2024/11/07

Our overall experiance with QuestionPro is very positive. As a non-profit agency, their nonprofit...

Our overall experiance with QuestionPro is very positive. As a non-profit agency, their nonprofit license allows us to connect with our consumers in a way which helps develop and enhance our service programming.

Pros

QuestionPro is very easy to create surveys and connect with our consumers. This allows us to direct our survey's to certain populations of our consumers in a way to help develop services, offer services etc.

Cons

Nothing that we can think of. For our use case it works perfect.

Alex
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great survey tool!

Reviewed on 2024/04/05

We've used QuestionPro for two years now and it's proven to be a reliable tool. Their customer...

We've used QuestionPro for two years now and it's proven to be a reliable tool. Their customer service is always pleasant and helpful.

Pros

Easy to learn and work with. Their customer service is always ready to help.

Cons

I can't think of anything. The tool is user-friendly and has many analytics options.

Niyati
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Experience of using questionpro for past 4 years.

Reviewed on 2024/08/14

Pros

We use questionpro for our data collection needs across various projects, and the experience has been amazing. customized forms allows us to create surveys to our specific need, he analytics feature is particularly impressive, The user-friendly interface and the wide range of question types available make it easy to design and distribute surveys.

Cons

Some bug fixes required in several places. overall a great app.