We used another Survey company for a decade before our needs outgrew it. I wish I could tell you we evaluated several different companies before selecting Question Pro, but we did not. As soon as we came across Question Pro and tested it out, we knew it was right for us. We don't use Question Pro to gather external information from Customers. We use it to capture internal information from our Managers and Employees and get that information to the appropriate people at the appropriate time. Some examples of how we have leverage Question Pro: (1) to gather employee satisfaction data; (2) to gather HR information from employees who request Leave or want to communicate concerns; (3) to provide trainees the opportunity to give feedback on their onboarding & training experiences; and (4) to communicate payroll adjustments directly to the payroll team. The Customer Service Reps we have worked with have been excellent and able to help us when needed. The Live Chat function has also been valuable when we needed a quick answer.
1. The Customer Service has been outstanding - whether directly with my rep or through the Live Chat.
2. The ease at which Survey's can be created / copied.
3. The system is user-friendly enough that we have been able to figure out how to perform many advanced functions on our own.
4. The flexibility of being able to send the survey in many different ways - i.e. via a link, to a specific email list or using a QR Code.
5. Advanced Logic and Branching allows us to link surveys based on answers and ensure the completed information gets into the hands of the right people at the right times.
6. The ability to schedule auto-run reports.
1. Having to pay full price for each user account is a bit prohibitive and would ultimately be the only reason we would ever consider a new system. However, we were able to lock in a rate for 2 years the last time we renewed by signing up for 2 years.
2. The lack of flexibility in formatting the Excel Reports - too many columns show on the reports by default and we can't remove those columns we don't need.
At my organization, we use QuestionPro for all of our reporting needs. This includes surveying our clients satisfaction (>55,000 people); using it to track the results of healthcare facilities that we inspect; public opinion polls; we also use it to get feedback from the physicians in our system.
So far QuestionPro has allowed us to acquire/capture important data that is positively impacting the healthcare system in the country ---- which is unprecedented here.
The team is excellent, and for them the sky isn't even the limit. If there is something you need the system to do that may not be a core function, they will not only show you options, work-arounds if necessary, but also customize features so that at the end of the day, the system does everything you need.
If you have any manner of survey or data collection that needs to be done, and done efficiently and effectively, QuestionPro is all that you need.
The technical and customer support is unsurpassed. You can live chat, email, and/or call the support team and get rapid, thorough responses and assistance. They are incredible.
Although the system has complex scripts and features (which means the system does ALL the work for you), the system is still extremely user-friendly.
Data analytics and reporting is a breeze.
QuestionPro is very versatile, and continue to progress and be innovative.
The system is designed with the end-user (administrators and survey takers) in mind.
This may seem unrealistic, but I have no issues with the software or the company.
The software has been very well designed and is continually updated. It allows you to create attractive, easy-to-complete online surveys, that can be undertaken easily on PCs, laptops, tablets or smart phones.
It automatically detects the device type and reformats the look and question style to fit the screen used. That means that matrix questions that can be easily answered on PCs can still be asked and answered by people using smart phones. The matrix converts into drop down lists, so no scrolling across the screen. A clever, useful feature.
The reporting is excellent - as is, or the results can be exported t Excel, .sav files for Q or SPSS, and even Power Point.
The capacity to upload video or images is very useful and reasonably easy for a respondent to use.
The capacity to use QuestionPro to send invitations, monitor responses and manage the unsubscribes etc. is excellent.
The support staff, from the most senior to the more recent, are excellent, courteous and available 24x5. They are most helpful in in real time text exchanges and emails. They are patient and are concerned to see you get the solution you need.
Not everything is sunny. A back button, when scripting is used, as it often is, would be useful. Similarly, the automatically generated Excel reports give all the data (which is very useful) and also tables that are percentaged to the number who answer each question, rather than the total respondent sample (which I prefer). These tables are static, so you can't remove a record and have them change.
What I do like is the continual improvements that are being made, some minor and some more significant, and the willingness of all the staff I have engaged with, to be as helpful as possible.
Refinements E.G. mapping where respondents are and what devices they used to complete the survey with, and the operating system used, are very useful additional details that help clients.
Plus, the capacity to import data on the email list, when a list is used to invite response, is very powerful, because when information about an individual respondent is known, there is no need to collect it again, keeping the surveys shorter and yet enabling us to marry pre-known and survey-obtained information and so answer the client's needs more effectively.
Overall, an excellent and well-supported package and system and one I recommend.
I have to say that my review here is limited because I was not able to utilize all the features that the QuestiontPro software tool has to offer. Since my sample size for the survey was a small one--limited to the 29 largest school districts among a total of 330 in the state of California, but which school districts account for over 60% of the state's student population; it became apparent, after attempting to conduct a simple pilot survey among local districts, that my sample group would not likely respond to the survey for a number of reasons. Given these constraints: the fact that I only received one response; that I could not very well perform analytics on a single response; but that I had successfully developed a complex survey and had administered it online using an online survey software tool (QuestionPro); my professor was satisfied that I had completed the elements for the final project in his class.
My research in education compensation reform will continue throughout my doctoral program including my dissertation and I have decided to use QuestionPro throughout this academic undertaking.
The decision to use QuestionPro was made after carful comparison of a number of other named survey software tools available online. The factors leading to my choice of QuestionPro included: its small learning curve; the ability to talk to someone 24/7 regarding survey questions or in seeking technical advice; its friendly and courteous support staff; its ability to interface with SPSS; and price.
I have not encountered any cons as yet in the use of the software, but I will be more than happy to continue to provide helpful comments as I use your software throughout the next few years.
I do have to extend a special thanks to Yogesh Vig who has been tremendously helpful in the use of the QuestionPro. He is extremely professional and its been a pleasure working with him. I definitely plan to recommend QuestionPro to all my classmates and future professors.
Great platform for market research surveys.
Constantly improving product and outstanding and proactive customer support.
Very good range of question type pro formas and capacity to modify the looks to suit individual clients and customers.
Changes/updates are sometimes made without customers being fully informed. the daily emails about using the platform are just a little too frequent! But it is done on the basis of trying to keep you informed of improvements and alternatives.
Have used QuestionPro online survey software for some years. Is easy to learn to use, is effective and customisable and includes the visual, video, audio and upload features you would expect. What makes it stand out particularly is the high quality of its support staff. They are well trained, competent, quick and courteous. As a marketing researcher's package, with the range of reporting options, QuestionPro is a service I strongly recommend to others.
Easy to use, but very effective in use - both by the survey creators and by the respondents.
Regular updates and improvements mean you need to regularly refresh what you know about using it, so is not a learn once and know package. Though usually incremental improvements.
QuestionPro provides everything we need in their survey system. From simple survey designs to more complex operations, QP has been an excellent resource.
Most importantly the support has been excellent from the outset.
It is an excellent value for the money.
The system does everything we need it to do and the support is outstanding.
Some functions and menu-driven routines are a bit cumbersome at first, but easily learned.
We use QuestionPro for Customer Service Case ratings, shipping service quality ratings, NPS, employee surveys. We find the platform to be flexible and economical for the quantity of responses we receive.
The support team is excellent and responds to my questions usually within 1-2 hours day or night.
They regularly add features and functions to the platform - some are included with my annual fee others are available for additional purchase.
Basic set up is easy to use. You can be up and running in as long as it takes you to create a survey
I would like more flexibility in creating reports within the software without having to download data into excel
Customer support is very good as they are easily reachable and provide prompt response for any technical queries. Questionpro is good for low and medium complex surveys and also if programmers are good in jquery we can customize the requirement.
There is no prior communication for recent up-gradations and few functionalities like re-directions not worked properly after they up-grades. Special attention need by Questionpro technical team in this aspect. Still there are more room to improve the tool for basic requirements.
Overall most of the features they have it. Which means for most survey you should have not much of an issue setting it up using the features. Since their features are more comprehensive it is value for money.
App cannot use all question type and if you have more advance routing needs, the app might not be able to support.
The reporting function can be improved too.
Easy to use, solid support via chat and email.
I can recommend for companies making online surveys. Results are great and satisfactory.
I liked the most that QuestionPro is easy to use comparing with others, also it is user friendly product. You can prepare your questions and make effective online surveys with reliable and honest results. I like using this software.
it has been 7 months that I am using this software, till now I did not have any problem it is really easy to use and safe software.
When signing up for QuestionPro, we signed up specifically to use their "FlexGrid" question. I emailed specifically asking which level of membership we needed in order to use this question and was told we needed a corporate membership. Weeks after signing up, after paying and as we were preparing to pilot our study, the flex grid question was suddenly no longer available. When I questioned this, I was told they had decided to move that question type to a higher membership level and it was no longer available. After some back and forth, they let us have it if we paid in bulk for a few months.
Then, once we were collecting our data and exporting it, we realised there was missing data. Luckily, our survey was small and had >35 respondents who we knew and could speak to. In conversing with the respondents, some of them reported filling in data for more flex grid questions then what we were showing in the exported data.
When we contacted QuestionPro regarding this, not only do they not realise the severity of this (it puts into question the validity of all our results and we need to essentially re-run the entire survey, re-contact all of our respondents and confirm their responses), but it also puts into question all of the surveys they've conducted, especially for bigger surveys where their clients might not have personal relationships with their respondents and might not be able to recognise that there is missing data or missing responses.
QuestionPro blamed the missing data on our respondents not filling in the data. I could understand this being the case for 1 or 2 participants (maybe they made a mistake on the form); however, about 40% of the respondents contacted so far have reported that the data we have does not match the data they entered. This is a serious problem.
The data from this survey is completely unreliable and cannot be used for any research. We have to re-run our survey and re-contact all participants.
Extraordinarily user-friendly product, clearly designed by someone with social research experience, given wide array of sophisticated question types, response options, SPSS file format download. And affordable--several of the better known survey packages are very pricey (and becoming more so), with limits on number of surveys and respondents. QuestionPro offers a variety of affordable pricing options--from monthly service to longer-term, cost-saving annual contracts--with unlimited surveys and unlimited respondents. Tech assistance is immediately available by chat 24/7, and is thoroughly knowledgeable on the software. Only cons I've discovered are (1) in programming mode, the software appears somewhat unstable in Microsoft Explorer--but completely stable in Mozilla Firefox (and the Explorer instability I experienced only relates to programming the form, not in responding to the form once launched); and (2) with branching, a common survey device, there is no "back" button available to the respondent--but these days, most respondents don't linger on their answers or want to return to prior responses, but instead push through to submission, so this is relatively minor concern. Overall, an outstanding product for serious researchers.
I switched to QuestionPro from SurveyMonkey about three years ago while doing my doctoral research. While the platforms are similar, the casino resorts participating in my research strongly felt that the "Powered by SurveyMonkey" that is stamped on each survey page sounds amateurish. It does! I am currently using QuestionPro to help casino marketing departments nationwide conduct their own satisfaction surveys, and other online consumer marketing research. Marketers with no training in survey taking are easily grasping how to use the survey software. QuestionPro is very easy to use, and the help sections are comprehensive yet simple to understand and follow. The reporting features are exactly what my clients' marketing and executive teams need to understand the data quickly. Another impressive aspect of QuestionPro is that they solicit input from users to continually upgrade the product and adjust to changing demands and technology. The support team is super knowledgeable and friendly and virtually walked me through some challenging client issues. If you're doing online surveys, QuestionPro has my vote as the best product you can choose. I can't think of anything about QuestionPro that has been a negative for me.
Very positive their customer service team has been great to work with and always willing to help look for alternative solutions to our problems.
I like the fact that they keep the platform updated and are always trying to make it better
Some of the functionality is not as easy as it could be but having said that I have never had the training and it has been fairly easy to navigate once you figure it out.
The platform itself is great! However, I have to commend the support staff! They are willing to help anytime, and I mean anytime. There were times I needed help at 22:00 at night and the support team member was just a message away and more than willing and able to help me in that moment. That's just one example of how the team at QuestionPro take Customer Experience seriously. Working in the CX industry myself, I can learn so much from the staff at QuestionPro and apply it my own career. Well done, team!
The QuestionPro tool is user friendly, easy to navigate and quite intuitive. I spend at least 60% of my time at work using it, and it has not let me down.
Nothing really - the only issue is that I am using Internet Explorer. It's best to use Google Chrome for this platform.
Definitely recommended if you’re interested in understanding your audience.
QuestionPro is a great survey tool that offers a lot to the users. What I love about it is that it offers several question types to choose from. This is something that most of the other tools don’t offer.
Besides, the surveys are mobile optimized which makes it easier for mobile users to participate without any issues.
Yes, it is free. However, you’d need to switch to a paid plan if you wish to get access to more features. The paid plan is very affordable.
Though it is updated very often but there are still several features that are missing such as customization options and non-text surveys.
Create slicker surveys that our customers wish to complete
Higher response rate
We use the Non-profit waiver which has made it much more valuable a tool for us to use. It has been great working with the package. We have not needed to use customer service yet.
We use QuestionPro to ask about our community's experience with our association. It has more intuitive and sleaker options in ways to ask questions and gather needed information from our customers. We find it very straight-forward to use and can develop a survey in minutes.
The support you get is the best I ever experienced. Our Account manager representative is always there to help and representative fixes potential issues as if his life depended on it.
We feel very well taken care off.
There is a question limit per survey which can cause issues when making longer surveys
QuestionPro is an excellent survey tool that offers many options for data collection and analysis. Whenever we've needed support, their team is helpful, responsive, and kind.
We use the surveys for scored documents that require logic and it serves our needs well.
Being a non-profit, the cost is high for the services we need, but are happy with the product.
I have been using QuesitonPro for over 3 years now and overall my experience has been very positive. I have received tremendous help from the CIO down to the online support personal.
One of the main features that I like about QuestionPro is the ability to present the survey in multiple languages.
The number of question types can be hard to choose from.
We are really happy with QuestionPro and can only recommend it to other NGO's to work with.
We do work a lot with outreach workers and they are often not connected to any network.
Question pro is a great tool to collect data without being connected!
actually some question possibilities could be adjusted to national standards - but we assume that will come soon!
The customer service is not very helpful. They ask additional money at various instances like even training
User interface is alright. Basic features that are needed for market research are available within QuestionPro. The offline app has various features that help in field study
Very unstable tool, it crashes very often. They have tried to add various features in one tool, which is good, but have not been able to manage quality.
We needed an easy way to collect data about how our customers were valuing the services we provided. It has also turned into a great tool for training our staff and recognizing services we may be lacking.
The surveys are easy to build with a lot of question types to choose from. The customer service is very responsive, knowledgeable, and friendly. It was also very easy to brand our surveys so customers knew it was from us.
It took a bit of time to get the logic nailed down for our split question.