Toast POS Reviews

Toast allows users to log on to its website to edit menu items, run reports, track punch-in's. In the past, POS systems were loaded into desktops in the back office. It's so refreshing to update, edit, and from anywhere because it's based off a website.

The devices that Toast has selected for installation in the restaurants are modern, slim, and highly functional.

Toast can slow down, which isn't good news when the restaurant is busy.

The sales tracking is still not as robust as I would hope from a product that does so much else so well. For instance, it can be hard to get results on the sales of a menu item for an entire year.

The handheld Toast device has revolutionized how we do business in our cafe. So much more efficient than handwriting orders! Being able to pay at the table rather than going to a cashier has made life so much easier.

Honestly can't think of anything I don't like.

This platform is not user friendly and does not provide anything more than other providers

The customer support is really poor. Online chat guys do not have enough knowledge and experience. Toast does not care about its customers. They promised me price match but they did not accept it. I asked them to eliminate a couple of subscriptions from my account two months ago. They did not take it serous and keep charging me each month for it. This company and platform is horreble. Stay away from this platform. There are a lot of bug in their platform and is not user friendly. Stay away from this processing fee company.

Software is user friendly. It has vast functionality and great reporting. I also use Toast Payroll which has been amazing.

Support is not efficient. It is time consuming to get problems resolved sometimes. Also the equipment did not hold up well- possibly due to the volume of our business.

The software is incredibly versatile. There is not much it cannot do. Highly customizable and very easy to teach to teams.

I would like the daily reports to be a little more customizable.

Ease of use. Intergrations. Overall it is a decent software. Just service and support sucks

Poor customer service. Reps don't call back or followup. Customer support is always busy with long hold times. Waiting 2 months for a refund on equipment that was returned that they charged my account for. Get run arround from customer support. Account rep never replies to emails or calls.

Love the easiness of the handhelds, the order is ready feature is so helpful and make it easy to find items and edit items as needed. Some of the support team is amazing and very knowledgeable and easy to understand and patient that I am not computer savvy.

Sometimes I am put on hold too long or the support agent isn't familiar with my issue. Some support techs aren't as familiar with the system and can't help, they do end up getting me to techs that do know the answers. The customer invoice section needs an easier way to edit the invoices besides voiding and putting them back into the system. If there is a way, the tech that i talked to needs shown.

I love that I can access Toast from home or the office. It is fairly easy to find all the reports I need and super easy to enter new employees. This has made our payroll much easier and our hiring process a lot smoother.

The customer service could be better. I have had great luck with most of the things I have needed help with but sometimes it can take awhile to get a resolution.

Reports are easy to pull and highly customizable.

Customer service is slow, often taking days or weeks to fix issues.

I like that it’s easy to use and navigate! The articles and help section is also very helpful!

There isn’t much to dislike but sometimes it’s hard to get a clear answer when there’s a question.

I signed on to Toast because they touted themselves as software specifically for restaurants so I thought it would be an easy transition. It was not. As a POS system the functionality is fine. Servers can ring in food and it prints where we tell it but good luck pulling even basic, typical reports any restaurant would need. A lot of the reports I would want are listed as possible but then they don't populate with actual numbers. Support has no clue. I can wait to talk to a support person for 20 minutes sometimes or even get a "we'll call you back" which comes 24 hours or more later which is such a bummer when I have a guest waiting for a check and I need support to do it. When I do get them on the line they know about as much as I do about how to work the software.

Toast talks big and presents a front like they know what they are doing but they don't seem to grasp even simple financial or restaurant concepts. Do your servers split tips with a bartender or other support staff? Too bad because you are going to need to create your own spreadsheet outside the system to do that and then tediously go day by day to get the tip info for payroll. It is significantly more expensive than what I was doing before and they forced me to buy all their hardware, like printers and tablets which is dumb. Any old tablet would work better than theirs because they have it locked so we can't play music through it or manage our Instagram account. The list of problem s is too long to even go into here. DO NOT GET SUCKERED INTO RUNNING PAYROLL THROUGH THEM. The payroll program is a complete and utter joke. They have no clue.

Toast offers all the tools we need as a business. We initially adopted to get away from our legacy system that did not offer affordable POS option with cloud-based services at the time. Toast makes it easy for me to manage all three of my locations.

There are a few glitches in the system that could be fixed faster. They generally do update and fix quickly but some things take away as they gather user feedback. Also, it would be nice to enterprise our menu management for multi-locations.

Toast is at the cutting edge of development and understanding of their customers. Their products are always customer-centric and are light years ahead of competition!

As with any organization, fast growth means lots to update, but they are handling this well. Support could be better too.

We started with Toast in 2020 during the pandemic. Toast was the only thing that was good about that year! The integration of the online ordering into our daily or weekly menu updates are seamless. Customers had questions answered and orders filled without our help or guidance. I love the ease of use for service. We have had several new staff members and they pick up the system without too much training. It's easy to transfer tickets and items, cancel sales and give discounts, as well as run all the reports we need for success.

I wish there was an app where I could change things, look at reports, and update menus from my phone instead of going through a browser.

Very feature rich with a robust online delivery platform that seamlessly integrates with the POS solution. Synchronization is almost immediate and we have seen a huge increase in online ordering already. The self service kiosk was easy to setup and has a great look and feel

Overwhelming and we have barely begun to turn on all the other features - customer loyalty, customer feedback, delivery and so on.

I love how robust it is! The search bar feature at the top makes it easy to find what you are looking for in a platform that is really encompassing of any of our retail and restaurant POS needs. I also love Quick Edit and that people on the floor can make quick changes without relying on management to go into the back office.

I wish there were a mobile app that would allow me to quickly check sales instead of having to login through a browser.

I love that i can change a button on a dime, update prices easily and the customer service is friendly to work with and always helpful.

I don't like that during a power outage that there isn't a battery backup on the system so my staff can still update their tips before the 4:00 am batch out time for credit card processing. We recently lost power for almost 48 hrs and we were open, there was not really any plan in place per Toast. We cant just not pay our staff their hard earned tips.

The front end functionality is pretty good, though not as good as it was sold. Aloha was better. There are features such as drag and drop table transfers that are pretty neat. Splitting checks is very easy.

I researched Toast very thoroughly and went through many hours of Q&A with the sales team. I feel duped.

I should have dug deeper and gotten more personal feedback from current users.

The platform has certain features that are very good, but not enough to outweigh all of the bad.

Hands down the worst part of it are their service and support after the sale. If I ever get through to support, they typically have to call me back with a solution...which never happens. My account "manager" responds to every communication with regurgitated boilerplate BS and has yet to solve any of my issues.

We have frequent issues with our card readers, and our warranty period is up in November. They won't replace the crap readers with the newer upgrades.

You don't get nearly the functionality and ease of use on the back end that you pay for. The reporting features are weak at best.

The inventory module is terrible. They claim you can use the tablets to do inventory...which is true, but it takes 4x longer to do it that way because you can't select the fields to enter the numbers and then when you do, often times the quantities change. My account "manager" replied to my complaints about this with "Our inventory module may not be as robust as you need, maybe you could add on one of our partner software companies."

Short story: Run from Toast and never look back. I regret the move every single day.

It initially fulfilled our need to have orders print out directly in kitchen and for system to integrate with delivery services and online ordering...

1) Overly complicated for our front of house management 2) Customer service is abysmal - there is allegedly a 24/7 help line, which is NOT always available. There have been times when we had major system issues during busy hours and had to leave message to wait for a callback. Unlike every other b-to-b service we use, they don't have dedicated customer reps - all the manpower is in sales, and once they've got you installed -- even before successful setup -- they drop you. Bait and switch. 3) Proprietary equipment is expensive and prone to errors/breakdown

- Easy installation
- Easy to use
- Suitable for small businesses with doesn't offer delivery services

- Worst support
- Not suitable for Pizza restaurants
- Doesn't offer half and half toppings option
- Online ordering doesn't provide any protection against disputes
- Every module is an additional charge(online ordering, mobile order and pay, marketing, API, integrations, kiosk, kitchen display system, multi location modules)
- Reporting doesn't differentiate between overtime and double time pay
- Discounts based on dining options are not available(Discounts can not be set only for take out orders - all the discounts are valid on all type(take out & delivery) order )
- Online ordering page doesn't provide required picture specs(like resolution and aspect ratio). Pictures won't be optimized at all to make the online ordering page faster.
- Unable to customize location picker page
- They claim that they are the payment processors but fail to take responsibility or help with disputes
- Once a restaurant is live its hard to get resolution for any issue(imagine even with 9 restaurant we struggled more than ever)

Customer Support! - I rate them 100 on this!! Any questions I have big or small, they are just a phone call away! If my call isn't answered right away or I get busy, they have the feature to leave your number and they will call you back ASAP.
Customer Service - Being a tech and answering some of the crazy questions (I'm one who probably has the most) they are always patient, friendly and very professional when answering questions.

Credit Card Processing Fees - With other Processing companies out there some are cheaper but overall with Toast, they win. It's the hidden fees you have to watch. Toast fees appear to be higher but what you see is what you get where with the other guys you have to read the fine print.

The software is fine, works like most others

The software is fine, works like most others

Relatively easy to use if set up properly. Easy to adjust menu on the fly. Offline CC processing. Payroll is responsive.

They do not give you the time of day unless they are trying to sell you something. Waste of money paying them to set it up. We can't even get good support using a free trial of their new service modules . They will just tell you how much this will increase your sales.

- User friendly
- Intuitive
- Fantastic customer support
- Self updating
- Good price
- Integrated with most scheduling platforms

There's not much I dislike about Toast. With that said, it can be a bit glitchy at times. It's also a relatively new company, so some of the functions haven't quite been worked out perfectly yet.

The ease of updating menu products, employee information and setting up specials/time specific sales. Also the ease to correct transactions & issue refunds is a pro.

There are some features that could be implemented. Adding drink / food recipes look up to the menu item button would be very helpful. Also adding a generic calculator app for the staff to access would also be very helpful