Toast POS

4.2 (525)
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Cloud-based Point of Sale solution for restaurants

Overall rating

4.2 /5
(525)
Value for Money
3.9/5
Features
4.1/5
Ease of Use
4.2/5
Customer Support
3.7/5

80%
recommended this app
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525 Reviews

Jayelynn
Jayelynn
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Incredibly Efficient!

Reviewed on 2019/09/05

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and...

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Pros

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Cons

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Alternatives Considered

Aloha EPOS

Reasons for Choosing Toast POS

The main reason was functionality. TouchBistro required us to use card readers attached to iPads, but finding iPad protectors that would allow enough room for the card readers was extremely difficult. I also had to be onsite to make any changes to the back end which was extremely inconvenient.

Switched From

TouchBistro

Reasons for Switching to Toast POS

While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry.

Response from Toast

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Allie
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We have yet to find anything that compares to Toast!

Reviewed on 2024/04/24

Pros

We love Toast and its modern/easy to use setup. It is very easy for both our employees and customers to utilize. We love the online ordering features, the terminal setup and the customer service.

Cons

We are always left disappointed with the processing fees for credit cards. We wish we could price compare. This makes the system more expensive than it initially seems.

Response from Toast

Hi there, thanks for taking the time to leave us a review!

kay
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 1.0 /10

Rip Off

Reviewed on 2023/10/05

Good luck get somebody in the phone and resolve the issue no ( 1 )speak English

Good luck get somebody in the phone and resolve the issue no ( 1 )speak English

Pros

if I can give O star I will the suck your money out .

Cons

I order product the messed up my order and charge me and have another the send me and charge me for the sand me label after three day sen the product back after milion call and email and no supervisor to talk and if you do he can Resolve anything and not get my credit back till after 28 days this is the most Ridiculous thing I ever hear you lost me as a customer and you'r not supporting Restarant business your there for take advantage of small business!!!!

Response from Toast

Hi Kay, thanks for sharing your experience. We'll be following up directly to hopefully get this resolved.

Terry
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A decent product

Reviewed on 2024/10/17

Easy Help can be a challenge getting right people to respond

Easy Help can be a challenge getting right people to respond

Pros

Very user Friendly, easy to update menus and add people.

Cons

They constantly changing design do not like new designs.

Response from Toast

Hello Terry,

We’re really grateful and appreciate you taking the time to share your rating with us!

Meghan
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We Love Toast!

Reviewed on 2024/04/29

Toast has been great for our business overall. Tracking sales and entering orders is so easy.

Toast has been great for our business overall. Tracking sales and entering orders is so easy.

Pros

Toast is user friendly, both on the front end and back end. Making changes on the fly is simple too!

Cons

Having to hit update so many times. This was a system update and took some learning. My employees feel like they have to push too make buttons to get to the check. Used to be more simple when we first started using toast. Some of the buttons on the screen are also tiny.

Response from Toast

Hi Meghan, thanks for the 5-star review! Thrilled to know that Toast is exceeding your expectations.

MarshaNique
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

I really Dislike Toast wish I had stayed with Shift 4

Reviewed on 2023/06/16

Honestly I’m tired of talking to customer service agent who are rude and knows nothing about the...

Honestly I’m tired of talking to customer service agent who are rude and knows nothing about the system so they give you the run around

Pros

Nothing nothing at all, they lie to get me on board now I’m unhappy every day wonder what’s the next disappointment with them

Cons

The customer service agent, pay as you go QR code, tell you use receipts for charge back, receipt don’t need to be signed so it becomes irrelevant

Response from Toast

Hi there, thank you for your feedback and taking the time to share this review. We appreciate your feedback and want to learn more on how we can meet your needs as a customer.

Matt
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Matt's Review of Toast

Reviewed on 2024/03/28

Easy to use, easy to keep track of labor, easy to find reports.

Easy to use, easy to keep track of labor, easy to find reports.

Pros

It's relatively easy to use and set up. Being able to adjust prices and buttons on the fly is helpful, as well as color coding them.

Cons

It can be slow and difficult to search for items.

Response from Toast

Hi Matt, thanks for taking the time to share your feedback with our teams. I'm happy to know that you're finding Toast easy to use. Join our online community at community.toasttab.com to connect with other restaurant members!

Sarah
Overall rating
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Toast is a Fantastic Product for F&B

Reviewed on 2024/05/27

Pros

Toast is incredibly easy to use for the front of house, back of house, and the back office. The ease of reporting makes my life so much easier. Utilizing the handheld system helps my staff turn tables faster and make less mistakes.

Cons

We have a hard time integrating with InforHMS and sometimes the integration with Resy malfunctions. The system upgrades and there is no warning, which can be difficult to navigate at first.

Response from Toast

Hi there, thanks for taking the time to leave us a review!

Brayden
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An Amazing Product. State of the Art

Reviewed on 2024/05/27

Overall has been great. Not many problems with service and it easy to fix and use.

Overall has been great. Not many problems with service and it easy to fix and use.

Pros

It is very easy to use and great for quick service

Cons

Sometime the handhelds cant disconnect really easily.

Response from Toast

Thanks for the 5-star review!!

Meghan
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

New customer exp

Reviewed on 2024/10/15

Horrible and I am the most patient and easiet customer n this experience was worst I’ve ever dealt...

Horrible and I am the most patient and easiet customer n this experience was worst I’ve ever dealt with as a business owner

Pros

The pos screen setup is good Easy to do orders

Cons

Customer service! I was told during the sign up process I would be able to do certain things (these thing

Response from Toast

Hello Meghan,

Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately.

Crista
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best System

Reviewed on 2023/03/06

Toast is by far the best POS and payroll system I have ever worked with. Not having to toggle...

Toast is by far the best POS and payroll system I have ever worked with. Not having to toggle between and punch system, sales reporting, tip outs and payroll software. Everything is integrated and communicates well. I learn everyday the many capabilities Toast offers and very much enjoy working with the system. I also very much enjoy the customer service team. They are knowledgeable and provide response in a timely manner. They are always happy to help and go above and Beyond.

Pros

L working with many payroll systems over the years, this system is by far the best! The amount of features and levels are extensive. As I go through Toast, I learn more everyday the capabilities available.

Cons

I would like to see a more set procedure for private events and private dinning for the restaurant.

Alternatives Considered

Aloha EPOS

Reasons for Switching to Toast POS

Toast is completely integrated and provides more features.
Heather
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bbq Restaurant

Reviewed on 2024/04/04

Five stars, we have not left yet and recommend to all our other restaurant owner friends.

Five stars, we have not left yet and recommend to all our other restaurant owner friends.

Pros

Easy daily use and modifier options and report options. We had to submit an insurance claim and everything requested was available through Toast.

Cons

Hit/miss with customer service. You either get someone excellent that can walk you through the issue or someone with no clue that keeps you on the phone rather than transferring to someone who can assist.

Alternatives Considered

Clover

Response from Toast

Hi Heather, thanks for the 5-star rating!

Kelly
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Satisfied user

Reviewed on 2023/09/06

Pros

The online access is the most important. Being able to make changes in real time with no service interruptions.

Cons

I wish I could process payments for customers on the desktop version. Same for gift cards sales.

Alternatives Considered

Square Point of Sale

Response from Toast

Hi Kelly, thanks for the positive review and for sharing your feedback. Join our online community at community.toasttab.com to connect with other restaurant leaders and get support from the Toast team.

Skyler
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Efficient and Effective

Reviewed on 2023/11/09

Pros

Toast is designed in a way that you can learn how to use all the features within minutes. It is very user friendly, and dynamic. Great for both management and staff.

Cons

Once in a while, there will be a network wide crash that causes some entry errors, and occasionally some offline payment processing errors. Toast is usually great about fixing this.

Response from Toast

Hi Skyler, Thanks for the 5-star review! If you haven't already, please join our Toast online community at community.toasttab.com to connect with other restaurant leaders. See you there!

Miles
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great System

Reviewed on 2023/12/23

Pros

Great system have been using for over 2 years

Cons

Not much to report on this end, we enjoy the system

Response from Toast

Hi Miles, thanks for leaving us a review!

Jody
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Online Order Fee

Reviewed on 2023/06/29

It was a great service - all do it yourself - which kept implementation costs down. Not easy for...

It was a great service - all do it yourself - which kept implementation costs down. Not easy for complicated food items, so takes time and effort. The new add cost to customers is wrong on all levels, so we are forced to reevaluate.

Pros

Easy to train and use.Good reporting.Integrated timecard/payrollConnected to caller ID

Cons

They are charging OUR customers .99 per order for "online processing". We pay all their fees monthly and do not receive any benefit from this additional cost to OUR customers. This adds complaints from customers (justified), cuts into tips, and is a poor business practice that we can't opt out of. We didn't know they would/could do this to OUR customers. Need to shop around for new POS.

Response from Toast

Hi Jody! Thanks for taking the time to leave us such a thoughtful review. We appreciate your feedback on the .99 fee for online processing. As a customer, we considered your feedback and decided to remove the fee. Please let us know if you have additional feedback on how we can continue to meet your needs.

Cathy
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Restaurant

Reviewed on 2023/10/01

In the beginning we were having to pay a very high amount. After looking into it more we were...

In the beginning we were having to pay a very high amount. After looking into it more we were paying for services we weren't even using. I wish TOAST would've realized that we weren't using these services and contacted us. We've lowered the monthly costs to fit our needs and now it is more affordable.

Pros

Reports. We like being able to see everything from home when we are not at the restaurant to tell if we need to go help or not. It is also nice seeing the financials.

Cons

Cost and customer service. We have to wait too long sometimes to get help. I feel the customer service could be better. We only call when we have issues that need to be addressed right away.

Response from Toast

Hi Cathy, thanks for sharing your experience using Toast. - Carrisa

Leo
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great POS

Reviewed on 2023/06/15

Pros

Toast is a very easy-to-use and intuitive POS. It was a great change from a legacy platform, and a brief stint with another terrible platform. Team picks it up very quickly.

Cons

Wish the handhelds had a longer lifespan. We spent a lot of money on them just prior to covid, then shut down for more than a year. Upon reopening many of them had issues with card readers, batteries and a new model was released. Wound up being many thousands of dollars spent only to be on the cusp of needing to replace them all.Wish there was more flexibility with an enterprise system. It would be nice to have more local customization while maintaining a brand database.

Alternatives Considered

Aloha Cloud and Revel Systems

Reasons for Choosing Toast POS

Our last solution was absolutely horrible.

Response from Toast

Hi Leo! Glad to hear that you're finding Toast easy-to-use. We appreciate the feedback. If you haven't already, join our Toast Community at community.toasttab.com to connect with other restaurant leaders.

Chris
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Toast Review

Reviewed on 2023/09/23

Smooth install. Easy to use.. Accurate information

Smooth install. Easy to use.. Accurate information

Pros

POS ease or use. Accurate payment and reporting systems.

Cons

Extra, unnecessary features for our needs

Response from Toast

Hi Chris, wow, thanks for the 5-star review. We're grateful to have you as a restaurant partner. If you haven't already, join our Toast Community at https://community.toasttab.com/ to connect with other restaurant leaders. - Carrisa

Falak
Overall rating
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best for Bigger Restaurants

Reviewed on 2023/09/16

Pros

There are so many POS devices in a Restaurant and Toast has one device that can take order, Create and Take Payments all in one and that is more easier for servers.

Cons

The Bar Order taking and Payment terminal should have autodiscovery that has reachable IP addresses in the same network to be able to link it easily.

Alternatives Considered

Square Payments

Response from Toast

Hi Falak,

Thank you for sharing your experience with us. Join our new Toast community at community.toasttab.com to connect with other restaurateurs.

- Carrisa

Josh
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Toast ok

Reviewed on 2023/08/17

Pros

Keeps stuff in one place so that's nice!

Cons

It glitches way too much and the response to fix is not quick enough

Response from Toast

Hi Josh! Thanks for the review! We appreciate your feedback and will pass it along to our team.

Bryan
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

A customer service nightmare

Reviewed on 2023/06/07

During the discovery and on-boarding phase, Toast promised us many things. I explained our set up...

During the discovery and on-boarding phase, Toast promised us many things. I explained our set up in detail before I purchased any equipment from Toast, and was assure that they had a hardware solution for us. When it came time to set up our system, it became apparent to me that Toast's hardware would not be compatible with our current situation. It was nearly impossible for them to understand why, or agree with me that they did not have a solution. I believe this is due to alack of communication between their sales and on-boarding team, and their technical support team.It has been over a year and I am still jumping through hoops on a monthly basis trying to get a refund for hardware and services that were never utilized by our business. We are currently using Square. Their hardware was compatible with our internet set up.

Pros

I wish I had any pros to list, but unfortunately we did not get far enough along into the process of setting up Toast to process a single payment.

Cons

Toast's customer service is incompetent at best and predatory at worst.

Response from Toast

Hi Brian, Carrisa here with Toast. Thank you for this feedback. We're sorry we couldn't meet your needs. We welcome additional feedback on how we can meet your needs.

Brandon
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for the restaurant industry

Reviewed on 2023/03/31

Pros

This is one of the best systems to train new staff on it's very user friendly it has the test mode and it's also easy for inputting and creating a new menu

Cons

Every time that you sign in to toast from say your mobile phone or also a laptop you have the recaptcha but it says that you are remembered but you said you still have to go through all of the steps to make sure that it's you sometimes that takes a little bit more time than you want it to

Response from Toast

Hi Brandon, thanks for taking the time to share this review. We're thrilled to know that Toast has been meeting your needs as a restaurant. We have an online community of other Toast restaurants for you to ask questions, share best practices, and more. Join us at community.toasttab.com!

Will
Overall rating
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Definitely should be everywhere

Reviewed on 2024/10/16

Great! Interactive and helpful overall in processing!

Great! Interactive and helpful overall in processing!

Pros

it is convenient, easy, and accessible without downloading.

Cons

Slightly complicated for average user who is unaware of UI techniques.

Philip
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple, Easy and Make a small business look large

Reviewed on 2023/03/17

This Tablet system is Il easy to use and install. Low maintenance cost and literally is plug and...

This Tablet system is Il easy to use and install. Low maintenance cost and literally is plug and play. Customer support is easy to access and quick to support our needs.

Pros

The ever evolving addition of modules and ease of use. Simplifies our line operations and enables us to offer a loyalty program and gift cards that a small business would be challenged to offer on our own

Cons

Toast is the simplest POS system I have ever used.