AskNicely Reviews

Simple, efficient. It does just what it's meant to do. I have integrated it to slack very quickly and we have our customers answers in real time.

A bit expensive for what it is. But it does the job... Maybe it could have a few more features. :) !

The product was easy to set up, and the interface is friendly to navigate. The surveys are sweet and simple. Just a click in the email browser and the customer is done. There isn't any need for additional feedback unless the customer wants to. In the past we sent out surveys but received very little response. Since we started using Asknicely, we have seen this increase to about 30%. Our customer service experience has improved. We can collect our customer's feedback and address issues directly with them. Asknicely keeps the responses right in the system so you can refer back to them. It saves time for both the customer and the person responding to them.

It is a little bit pricey for both the app survey and email survey compared to similar products. Most of these programs are built for medium to large businesses with an established customer base. The product is suitable for small to medium-sized companies that can manage day-to-day communications with customers. If you want are you going to invest in a product like this you want to make sure that you stay on top of these surveys and address any customer issues quickly.

We get a decent response rate on our NPS survey. The throttling of surveys seems to work well.

It has been very difficult to setup. We needed help at almost every step. But the worst part is that communication with customers through the platform cannot include attachments. So when someone leaves good feedback and you'd like a testimonial with either a photo or video to accompany it, you have to ask for them to email it outside of AskNicely.

Simplicity with deep capabilities if needed. This is a hard balance. Most important, they do have a client success manager that has been key to our success. They stand behind their product and they are open and action-oriented on recommendations.

In order to keep the simplicity, there are some things that become harder to do based on your organization's need for unique organizational element.

Easy to use and set up! Rep was very helpful and explained all of the available features. Rep was also very helpful.

There aren't options to ask more than the NPS question. We can ask follow up questions depending on how we are rated, but we'd ideally like to ask questions around "ease of doing business" etc.

It was quick and easy to configure and use and has the features I need. It also integrated easily with Freshdesk so that was a huge plus.

The CSV import functionality was a little confusing as it didn't provide existing fields to map to which caused some challenges but now that I understand how it works, I know what to do for next time. On the plus side, support was amazing at helping me correct the data.

The thing I like most about asknicly is the reporting aspect of the software. It allows for some pretty cool dashboards right out of the box.

The think i dislike the most is the inability to manage people the away I find to be most intuitive. It is a bit messy

Ask Nicely is very easy to use, the NPS score is easily understandable and the leaderboards are great!

When you want to dig deeper into the data you have, it's not easy to select the criteria you want to.

AskNicely helped us to focus on the right features and not get distracted. You understand your customers much better. It also gives you a good chance to save customers which could leave.

Searching through all replies could work better.

AskNicely gives us an easy way to gauge our users' satisfaction with our product. The interface is clean and friendly, and allows us to quickly set up groups of users to poll. The automated follow-up feature (ask detractors why they're unhappy; ask promoters if we can use them as a reference; etc) makes it really easy for us to talk to our users one-on-one without the traditional overhead of doing so.

Some of the multi-brand/templating features are a little limited and confusing. And it's not always clear if you're sending surveys immediately or adding them to a queue to be sent at some point in the future. But that might just be me...

This survey is a really fast, easy way to get continuous feedback about our product. Users answer frequently and honestly, and we use their responses to implement new features, make improvements to existing features, and learn more about our user base.

I wish it was easier to search through the responses -- it can be a little tricky to find past responses, and it would be nice to be able to search how many times a certain word came up, for example.

the automation of customer feed back. It's very hands off. Everything is taken care of automatically... The only time you need to get hands on is when a problem has been highlighted by a member.

scoring system can be a bit fluid until a large number has gone through. But it still highlights any issues.

What I like the most is the ease with which I can download statistics or review the dashboard. We often want to get a snapshot of data for some of our users.

I'd like the ability to segment some more when sending out surveys - we have 3 businesses, and we need to set up three accounts basically to do this currently.

That we can learn from our customers what we need to fix. We also know what they love so that we make sure to keep doing what we are doing.

There's nothing that I don't like about it. I always get what I'm looking for out of this software.

It was incredibly easy to set up and automate survey to be sent everyday. The software is not overcomplicated.

The software is great. The documentation for setting up automations between AskNicely and Salesforce isn't robust. I also wish we had more strategic guidance from our account rep, however, I think the account rep to account ration is probably pretty high.

The ability to edit comments and post only the ones that are positive and that will help our company.

Having to scroll to the next available comment EVERY time you ask someone if you can publish their comment and the page gets refreshed.

Simplicity is the word. Yet, in the background it does some amazing tasks to make the work flows and automation easy. We're even working on implementing it as Web surveys.

Can't think of any cons, but in terms of development, it would have been great if they provided a sandbox account to test API implementations.

Interface, ease of use for our customers, simplicity, real time data and data visualization that you can filter/modify

Lack of ability to easily integrate into our CRM platform (Salesforce). We were told this would be a project/undertaking with high additional cost - for a VOC platform, integration with customer information tools should be standard. We are currently managing this as a manual process due to our company's inability to support the project from an IS perspective.

Everything is layout perfectly and very user-friendly. good customer service and the software is very easy to use by my clients and can get higher rate of response

the ability to add or remove users from AskNicely. could have improved on how can we add more records in AskNicely database more easily

I had little to no training in AskNicely and I was able to easily grasp how to use it and where to find certain features.

To really capitalize on your clients and optimize your partnership or convert users to ambassadors you need to cough up some money.