Teletrac Navman DIRECTOR Reviews

Great tracking software if you are in the need of tracking fleet vehicles. You can easily find the location of your vehicles and track their daily routes.

It has been a positive experience. I would recommend it to all.

Poor, when we chose not to renew our contract we had a lot of issues getting their billing department to make the correct adjustments

DO NOT RECCOMEND THIS COMPANY DUE TO LACK OF CUSTOMER SERVICE!!! If you are lucky and have no issues getting setup, great for you!

However if you have any issues with tech support, good luck on 50 min wait times and no responses to emails.

We had used Teletrac, From June off 2018 – May of 2019, of the many problems we reported to Teletrac, I have included 2 specific examples that in my opinion not only demonstrate the lackadaisical approach Teletrac takes in resolving our issues, but also provides the reasons, beyond a shadow of a doubt, that Teletrac did not resolve our issues within a timely fashion.
Issue #1:

Idling Report Issues: We use idle data to dictate what our drivers will be receiving as part of their fuel-saving bonus.

Date Issue was Reported: 09/10/2018
Date Issue Resolved: Never
Total Time Unresolved: 8+ Months

Issue #1 Recap: We had reached out several times starting on September 10, 2018, to get the idle time reports fixed as they were providing incorrect data. This was a feature that Teletrac had advertised when selling their product. This issue although multiple correspondences every month from the original date of reporting were had, was never fixed. There were large periods of time that had gone on where we were never reached out too. This was detrimental to or business because our drivers have a performance bonus that is given out monthly that is based on fuel mileage when we are unable to get a correct reading of fuel consumption we are paying out bonuses or not paying out bonuses on incorrect data. To put this into perspective, Samsara our current ELD provider had an issue with their idle time reports, not only did they reach out to us on a weekly basis as this was being fixed, but t

We have had an awful experience overall…
We have had an awful experience overall with Teletrac Navman. The reporting does not work, we can't get our rep to train us, the system does not allow for easy use and tracking as promised and the hardware is outdated and has to be installed in each vehicle and is not easy to move to another vehicle if you need to due to a sale or breakdown. They lock you into a 3 year contract and you have no way to get out or change once you are in, No good driver reports, no vehicle maintenance alerts, tracking is hard to find and navigate, just the whole thing has been a waste of 3 years.

Horrible, no customer service and I have been trying for a year to cancel service on items we sent back and they keep billing.

The shareholder's will lose in the long run if my experience is repeated with current or future customers. Good business stems from good ethics. If your equipment threatens the life of your client's organization, then how ruthless can Teletrac be in filing frivolous lawsuits against small motor carriers such as my organization. MY TRUCKS were parked for over TWO WEEKS! The individual TELETRAC SENT did not come to the scheduled appointment in our yard! I was on my knuckles dealing with drivers threatening to quit because of your software! To the shareholder's or responsible party in making informed business decisions for Teletrac, focus on a continuous improvement strategy which will increase the bottom line. Focus to why the software shows a driver is on duty when a driver signs out and to why the HOS time is always ahead of the current or live time.

Have used the software for over 2 years and when it works well, it is great. More often than we would like, we run into issues with credentials, permissions, error messages, etc. that don't have a clear solution. Navigating through the software as an admin on the account is not intuitive at all and requires ongoing communication with the product developers.

Customer support is non-existent, absolutely zero assistance. seems the only way to get their attention is to cease account payment. We will be moving to another provider as soon as possible.

we have used the GPS system , but when it came time to cancel our service ... ohh god it took us 1 full month just to get a-hold of some one, we have called every single day all of their listed phone numbers , we have e-mailed them countless times , in the end we had to call our bank and put a stop on their automatic billing. Finally after 1 month and something , we have been contacted via e-mail by one of their representatives and they canceled our service providing us a reference cancellation number. after 5 mounts of not using them , guess what , their billing department sends us an open invoice - asking us what is going on and why we are not paying our bills . we were shocked , they are trying to get now money from us for not having in their data base that we have canceled. Immediate we have provided the accounting department of teletrac our "cancellation reference number" and a copy of the e-mail of their representative that have closed our account . She responded its not her problem and we need to speak with the guy that we canceled with. This is how they do business . Btw its 5/23/18 and it has been 2 days of us trying to speak with one of them and take care of that nonsense.

DO NOT USE UNLESS YOU DO NOT HAVE ANOTHER CHOICE
I’d give them negative starts if possible due to the amount of lost time and aggravation trying to get units fixed or get them to send us replacement units.
The Samsung units we were issued continuously malfunction. Drivers cannot log in, get logged off randomly. Units bubble out and screens go blank.
Customer service is a joke. They will issue you a case number and then never follow up. They will waste huge amounts of your driver’s time trying to diagnose the issues which they will never have a solution to. You can never get a hold of a manager in order to escalate your issue. Your cases will be randomly closed without any resolutions.
All current customers that are having these issues should file a class action against Teletrac and force them to provide the service that is required or they should be forced to close their doors.

The initial process was great. The sales team was thorough and had good initial follow up, but after that it went down hill. They gave me a great price to get the deal done asap. I verified before signing the contract I would get a couple key features, then come to find out, it did not. The company would not honor the contract either. I was more or less called a liar once I called the company out of their issues and they told me I never asked for certain features, which were the only features I used in previous software

Teletrac is a great system on a low budget and you don't really care about its ability to interact with any other systems. If all you are looking for is the ability to track your truck and something for drivers to use for E-Logs, than this might be up your alley. However, if you are expecting any type of integration with mainstream products than this isn't what you need. This product has more cons than pros when it comes to the trucking industry. The tablets are easy to pull out of the truck, break, and lack OTA updating. Mapping is substandard and program functionality is sub par. We used this system for over a year and scrapped it after so many issues of compatibility and functionality.

Training is good but it does no good when your driver's show out of hours cause their equipment will not connect to the network.

The worst company to deal with, had trackers quit working and they wouldn't solve the issue. Paid for over a year for a unit that didn't work. When sending emails etc. we were completely ignored until we tried to cancel units. Contracts are tricky, we were advised we had "auto renewal" so we will be paying for units that should of been out of contract and newer units as we use a totally different service. Completely horrible customer service. Went to another company for this service and it is night and day.

Overall seeing where our trucks are, speed and traffic has been wonderful. Paying for a government issued product doesn't make us happy. And converting to team drivers has been extremely tough to find enough drivers. Expenses have doubled but freight is still the same.

Customer service was terrible, it would take weeks to get something fixed.

I like the software and how easy it is to use. It supports safe driving for drivers if used for a reward system. It can prove your driver side if they were to have an accident because the device has 3 cameras. I would recommend this software if you want to be able to see driver location at any time or their history. You can also create customize reports by vehicle.

Take your money somewhere else, customer service is lacking, they are all over you at the time of sale, they ignore you trying to cancel and won't return calls.

DO NOT USE!!