Chartbeat

4.8 (16)
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Realtime analytics and insights for online publishers

Overall rating

4.8 /5
(16)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.6/5

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16 Reviews

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Real-Time Analytics

Reviewed on 2024/08/19

Pros

I love how Chartbeat provides real-time analytics. It helps me understand my audience's behavior instantly, allowing me to make quick content decisions.

Cons

The downside is that the interface can be overwhelming at first and requires some time to get used to.

Verified Reviewer
Overall rating
  • Industry: Publishing
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best real-time Web Analytics period

Reviewed on 2021/12/11

We use chartbeat for real-time traffic analysis. It helps us understand what assets we're wining...

We use chartbeat for real-time traffic analysis. It helps us understand what assets we're wining on, which need to be improved and even helps us determine more content to write based off what does well.

Pros

The ease of use and segmentation in real-time help us truly understand our audience, reach and when it's time to freshen articles.

Cons

I can't find much to complain about. It's a bit costly and some of our teams can't afford it.

Verified Reviewer
Overall rating
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy, powerful A/B testing

Reviewed on 2021/10/12

Pros

I love how easy it's been to integrate this into our website and use it to do a/b testing on pieces even after they're published. The testing widget is very intuitive and supports a large number of variants.

Cons

It'd be amazing if we could eliminate CERTAIN variants while they're testing without canceling the entire test. That way the remaining, stronger variants can finish faster. Adding variants mid-test could be nice too potentially but is probably a lot trickier to do/get good results for.

William
Overall rating
  • Industry: Online Media
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Chartbeat in the news

Reviewed on 2021/10/12

Overall, we're able to see how well stories are doing on our news site and it helps the digital...

Overall, we're able to see how well stories are doing on our news site and it helps the digital team to understand what might do well and should be a higher priority.

Pros

Analytics on where traffic is coming from and how much. It's helpful to see that a story is gaining traction to know to get a video in there before it airs on TV. The ability to look at other news stations in our company across the state, region and even the country is a great asset to fin trending topics.

Cons

Not much to say here. It does however seem that when there are multiple authors on a story/post, Chartbeat doesn't factor them into the individual's overall views. Nothing major, just a bit of a nuisance some days.

Cameron
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Chartbeat beats ahead of Google Analytics

Reviewed on 2022/05/12

This overall experience with Chartbeat has taken us off Google Analytics (not completely but close).

This overall experience with Chartbeat has taken us off Google Analytics (not completely but close).

Pros

The real-time dashboard is far superior to GA and also the reporting structure sent to my email on my frequency of choice on a per-author basis is the best feature it has

Cons

The understanding of the differences to Google Analytics was difficult at first but the description and new FAQ answers helped assist that – nothing I don't like!

Verified Reviewer
Overall rating
  • Industry: Broadcast Media
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Chartbeat critical to digital success

Reviewed on 2021/11/17

Very positive overall experience and we can adapt nimbly thanks to real-time analysis

Very positive overall experience and we can adapt nimbly thanks to real-time analysis

Pros

Easy to use and integrate among the team

Cons

I find the archival features a little difficult to get to grips with, whereas current content is simpler to harness

Verified Reviewer
Overall rating
  • Industry: Media Production
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So easy a sheep could use it

Reviewed on 2021/10/14

Excellent!

Excellent!

Pros

It's user-friendly, easy to navigate and the data I need is very simple to see/access throughout the day.

Cons

I can't go back and track how one particular item did on our site.

John
Overall rating
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Chartbeat is an essential tool for any digital publisher

Reviewed on 2021/10/19

I have never been disappointed by Chartbeat. Any technical issues are quickly disclosed and...

I have never been disappointed by Chartbeat. Any technical issues are quickly disclosed and resolved. Customer support is responsive, and the product is fairly priced for smaller publishers.

Pros

Chartbeat is extremely easy to deploy, reliable and frankly indispensable. And the smartphone app is killer.

Cons

The number and type of alerts I can set are limited, so I would like to have more options for alerting me to various trends.

Cyrus
Overall rating
  • Industry: Publishing
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review

Reviewed on 2021/10/21

I've always enjoyed working with Chartbeat and find their team and software to be of a high quality

I've always enjoyed working with Chartbeat and find their team and software to be of a high quality

Pros

The HUD and in particular headline testing are invaluable tools in our day-to-day publishing operations

Cons

I would love a heatmap feature which could track when and where people drop out of the page as they scroll down.

Verified Reviewer
Overall rating
  • Industry: Broadcast Media
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Essential resource for digital reporters

Reviewed on 2022/08/28

As a digital reporter, Chartbeat is an essential part of my daily workflow. I use it to check the...

As a digital reporter, Chartbeat is an essential part of my daily workflow. I use it to check the engagement on my stories from the day before, to test multiple headline options, and to see how my posts fare over the course of the day.

Pros

Daily reports with statistics on engagement on all of my articles; real-time statistical tracking; headline testing;

Cons

The search capabilities for past data could be a little more user-friendly

Leah
Overall rating
  • Industry: Broadcast Media
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Chartbeat is the best option for understanding web analytics

Reviewed on 2021/10/12

10/10 would reccommend!

10/10 would reccommend!

Pros

I like that I can see real time data that allows me to then determine the best course of action for distribution of content.

Cons

I wish there were more demographic categories of users.

Kaley
Overall rating
  • Industry: Online Media
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Here's Looking at Chartbeat

Reviewed on 2021/10/19

Happy with how it's bolstered my online content and story generation. It's also critical to know...

Happy with how it's bolstered my online content and story generation. It's also critical to know how users are gained, so I can plan out my sharing on social media, etc.

Pros

Gleaming graphics and simplified format make it easy to check (very very often) on how stories are performing.

Cons

Jumping in and out of historical pages or author segments can be a bit full of friction.

Mark
Overall rating
  • Industry: Newspapers
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

My review of Chartbeat

Reviewed on 2021/10/12

Chartbeat helps me understand what stories are doing well on the website and which are not. That...

Chartbeat helps me understand what stories are doing well on the website and which are not. That knowledge helps me in evaluating staff and in planning future news coverage.

Pros

It's easy to use and clearly readable. It's a great snapshot.

Cons

I have no complaints. It does the job that I expect it to do.

Jane
Overall rating
  • Industry: Broadcast Media
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Part of my daily workflow

Reviewed on 2021/10/28

Pros

Our company uses Chartbeat and it has made such a big difference in our daily editorial content planning since we implemented it.

Cons

I need to learn to tweak the Chartbeat alerts to only see spike alerts over a certain threshold.

Ese
Overall rating
  • Industry: Fund-Raising
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Very helpful tool

Reviewed on 2021/10/14

Pros

I like that the tool functions in real-time.

Cons

There is no way to freeze the data as far as I can tell. It can be a bit hard on the eyes with the data constantly changing. I know this contradicts what I enjoy most, but having the option to stop the data at a given point in time would be helpful.

Gareth
Overall rating
  • Industry: Media Production
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Indispensable tool

Reviewed on 2021/11/17

I use it every day, and it's a brilliant piece of software for my industry.

I use it every day, and it's a brilliant piece of software for my industry.

Pros

Ease of use, at-a-glance analytics, instant data

Cons

Can be clunky to use on occasion, would like more shortcuts