SuperReceptionist Reviews

SuperReceptionist

Reception service and contact center with multi-agent access

3.7/5 (3 reviews)
Anand S.

Good cloud telephony product

Used Daily for 1+ year
Reviewed on 2018/03/23
Review Source: Capterra

Pros

Good cloud telephony product available in market, its a good replacement to physical PBX system. No a single call is missed, Now our executive are always directly reachable to our customers.

Cons

I did not find any loopholes so far, there were few issues with communication service operators which effected Supereceptionist couple of occasions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

Product is good, Support is bad

Used Daily for 2+ years
Reviewed on 2018/06/05
Review Source: GetApp

Pros

Easy to Use, Cost effective. Product is simple and build quality is good. However innovations are required.

Cons

As product grew, lot of limitations have been put up. Plus the support has turned very pathetic. It takes days to get a simple request solved. Chat support agents do not respond.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

3.0/10
Jake P.

Terrible Customer Service

Used Other for Free Trial
Reviewed on 2019/02/24
Review Source: Capterra

Pros

The features for the product and Knowlarity website are great

Cons

Knowlarity customer service sucks honestly. It takes forever to hear from them to get your free trial and then they back out on supporting you or allowing you to use their service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10