DonorSnap Reviews

When I was researching, I was pleased to get such quick response and favorable reviews from current testimonials. The pricing is great, implementation and conversion realistic with cost and timeframes, and features are perfect for our size organization. I like being able to target customers through reports and then send emails/texts. Integration with QB is a huge plus! Responsive forms automatically entering new donors is also a time saver.

I would like inbound text (text to donate specifically) but more importantly, the ability to upload document attachments from the software. Scanning them, naming them and then adding them is very time consuming. I use handwritten notes to donors and like to capture them for future reference so they don't originate from a document that can be PDF.

I love that I have the ability to customize the screens and that I can build forms to meet our needs.

The needs of a non-profit with donations and memberships are complex and had been managed poorly before this software was in use. The learning curve is long and complex and it is because the functions are complex as is needed with the type of needs we have.

Excellent for keeping track of donations, contact information, and correspondence with donors. It is user-friendly for the most part, but easy access to the instructional videos really helps when needed.

It would be nice to be able to contact support by phone, but all in all the support with DonorSnap is very helpful and responds to inquiries very quickly via email. I would really love it if the database was able to integrate with PayPal so I wouldn't have to enter each donation individually, or worry that another user might miss a donation entry or detail. Reports could be a little more user-friendly to create.

We are a small nonprofit in a rural community in Oregon. DonorSnap is our first donor database system after years of Excel spreadsheets. I am so happy with how I can use it to record donor history, build contact profiles, run reports, pull lists and keep track of solicitations, conduct mass email campaigns, build responsive forms for online giving, and add notes. I don't feel we have utilized all the possible features yet. I love learning how to customize the fields and then to populate it with information. The training program and help videos are awesome. The response to my questions on email are fast and helpful. The support is a key aspect of why I feel we are using DonorSnap successfully. I now have a wish list of things I want to do with DonorSnap that I have yet to set up. It is a robust donor management tool and easy to use.

I haven't found anything I don't like about DonorSnap. There are some 'canned' reports that make it easy to use DonorSnap but I like to make custom reports too. I still need help with the report writing feature in the DataMiner Platinum since I am still learning. I'd like to master it better but know the team is there to help me get it right. Also, when we use the responsive forms sometimes DonorSnap doesn't recognize the patron as already having a record in the system and duplicates have occurred. I'm learning how to match and set up the forms to allow for smoother integration when we post the online gift or purchase. There is a tool to merge duplicate records so we have found that helpful. This is not a software problem but more of a user inexperience problem.

The software is self explanatory and easy to navigate day to day function. They customer service blows any other company out of the water! They are quick, responsive, and reliable. Having an issue? The team will make you a custom step by step video in your individual database. I thought I would need phone support but their team is SO quick and thorough via email that I feel more supported by email than I ever did with a previous database company by phone. Free weekly training are the icing on the cake for a great database system.

The process to access reports/certain information can be very time consuming until you are 100% comfortable with it. There are a LOT of steps to run a simple report. DonorSnap is a bit ore DIY than I am comfortable with, ex. building my own forms. DataMinorPlatinum still scares me after 8 months of playing with it.

It's a highly intuitive program. It's very easy to use. Love the ease of receipting and setting up reminders. I love the ability to email both monthly receipts and year-end contribution statements. The customer service is the best. There are a ton of training videos on the website that are all free to use. They also have many free webinars. You can also reach out with any question and they are very responsive and help you through your problems right away.

They also just introduced a new feature where you can send texts to your donor base. I have not had much experience but it was very easy to set up.

I found this very easy to use and honestly there are not a lot of things I find wrong with Donor Snap. I recommend it to people all the time!

DonorSnap has made a huge impact on the organization of our donor records and efficiency of our organization. We are a very small operation, with only 2 part time staff and a part time bookkeeper. Prior to our investment in DonorSnap, we were using excel spreadsheets. It was a nightmare and very stressful that we would lose our data. DonorSnap has allowed us to understand our donors better and plan for the future with a variety of reports. Finally, I was warned many many times about how difficult it would be to implement new software and transfer our existing data. This proved to be untrue! Once we made the commitment to DonorSnap we were up and running within a few weeks. The DonorSnap team made the transition seamless. The support is amazing and I always get a response within a few hours or day at the most. We made the transition to using DonorSnap for online donations, which has been a success.

There are a few limitations to the reporting capabilities. We are on a different fiscal year (starts Feb 1) which makes some reporting difficult because it is not as easy to run a report and adds another step to reporting. In addition, I have not found a way to do acknowledgement letters to Fundholders to let them know we have received a gift to their fund easily. I have created a work around that pulls out an excel file and I can do a mail merge. Still much easier than what I had been doing prior to implementing DonorSnap. Last issue for me is counts on reports. It would be great if there was a count of donations at the botton of the reports. We often want to know how many donations came in and it requires an excel spreadsheet which I either need to manipulate or add the additional info by hand to the pdf which is easier for board members, staff to review.

This database does everything we need it to and more. We're a smaller non-profit with 1500 donors. The database makes searching for information and pulling reports simple while providing all the details we need. The BEST part of DonorSnap is their incredible customer support team. They've never taken more than a few minutes to respond to email questions with clear and concise answers. They answer in a way that not only gives you what you need, but teaches you how to find it next time. This team is really on top of their game. Our organization also just launched the new partnership DonorSnap has with goEmerchant for our online giving and feedback from our donors has been very positive. Nice to have it all in one system.

This software is not flashy or polished. Then again it doesn't have a premium price tag. Once you learn the software though you'll find it has everything most people need to successfully manage an organizations donors/volunteers/etc. I think there are a few functions that would be great to add, but honestly, when I've asked the support team - 2/3 of the time they are already working on that next new feature! For example - one area that is lacking is regional donor search features. We have donors all across the country and when I go visit a certain area it would be great to search for all donors within 50 miles of a certain zip code for example.

In my opinion, DonorSnap is a robust product that provides excellent functionality. For our small organization it meets all our needs. This system will do much more than I'm capable or implementing or have the time to build and implement. There's more engine under the hood than most people will ever really need. But that to me is the beauty of it. It's there if you want or need it. It's solid. It works. Support is Excellent. Very responsive. They know the system. I'm very impressed with their support. They also have a wide range of training videos and live webinars to help you.

Comparing DonorSnap to other similar products, it is not flashy. If you're looking for flash, DonorSnap may not be what you want. If you like lots of colorful graphs, DonorSnap probably isn't for you. If you want a product that, at least for us, provides a broad array of options to track donor information and you don't care about a fancy front end, then DonorSnap may be what you're looking for.

I like that you can automatically have it assign letters to different types of donations and that you can see it all at the Dashboard so you don't forget to send them. It is also very convenient to be able to set up Mass Entry options when you have a group of donations that are tied to the same event.

I do not like that you are unable to sort the entire database without creating a report. I also am not a fan of the fact that you would have to create a report to pull a list of contacts to change one thing about them all, export to excel, make the change, then import back into DonorSnap. It would be much more effective to be able to sort by look-up items, use a drop down with an option that says change to, and then have it ask, change all records in look-up? So you can just hit yes. I also do not like that you cannot see all the notes, donations, and contact information on one screen. You have to click on tabs and I actually find it quite cumbersome to have to click a tab to see donations, another for notes, another for interactions, etc.

This is an excellent program. It's great for a non-profit to track contacts and all donations and volunteer hours and form a list from which many types of reports can be pulled. Excellent for mailings and generating acknowledgement letters that would have otherwise had to be hand-written. Great for campaigns. Wonderful help index on every page with detailed instructions and help-videos. Excellent customer support with frequent training webinars.

It would be nice to be able to generate an email list right from the program without having to go through a third party like Constant Contact. Also, generating mailing labels is not as easy as it could be.

The ease of using this software makes it easy for training on it's use. We have been very happy with what the way we can create ways to use it to fit our needs. Also, staff are willing to hear of suggestions for changes. The ability to one have one place to have donor contact information and the connection with Constant Contact is a major plus.

The only thing that sometimes made it difficult to use in the past is know the symbols used when creating reports.

Gives a detailed listing of Donors, donor activity, information, trends etc

Can be difficult to not have a "live" person to contact with questions. However the tutorial videos are very helpful

I found Donorsnap fairly easy to use. I was able to start using it immeadiately after initial training, and I am not a techie. I like that there are videos and notes to go to to find out how to impliment certain items. I do like that tech is available, at least through email. Also, they have upgraded it since I began using it.

They offered eMerchant as a banking option, but it would not intergrate with our other banking commiments. Also, I miss some of the functions that I had when I used Microsoft Access. However, I had no support with Access.

Donor Snap is a cost effective option for small to mid-sized nonprofits. There are no add-ons, it is all-inclusive and easy to learn. There are lots of helpful tutorials and set-up was a breeze.

Needs: Moves management for tracking donor stewardship, asks, and other interactions. It would be nice to have a fundraising dashboard in which you could add your fundraising goals and track throughout the year. Sponsor tracking for events would also be nice. It would be nice to have a "campaign / event" center where goals could be added and easy reports of sponsorship tracking could be run.

I think it's easy to learn. There are instructions for each page you use. Support help is good too.

I have a harder time with dataminer reports. I would like a report system that is easier for me. But it may be that I just need more training in that field.

Product overall is easy to use, with easy screen customizations which is what I like the most - being able to see what I need where I need it.

The Data Minor Platinum reports are very difficult to query and the fact that the query and anywhere there are available fields to choose from, are not listed alphabetically. Sometimes I am searching for a long time to find what I am looking for. The max and sum aggregation is not very user friendly

The feature that us the most, is that we can access Donor Snap on any computer (as long as we remember the passwords). It's ease to find out information about a particular donor is easy and the information is there.

Because there is so much to this program, it takes getting accustomed to using it, but the support is there for the asking.

What I liked least is when integrating it with Quick Books. It was not explained when we were looking into Donor Snap, that all of the new donor(s) names would have to be entered into QB first, then sent to Donor Snap, then integrated between Donor Snap and QB. Furthermore, any donation into Donor Snap has be be reviewed after entering it into system to state method of payment and other incidentials.

I love the software's flexibility in set up, the integration to events registration, the ability to keep data on those involved with the organization

Would like to see the software integrate with more communication software.

The primary functions of DonorSnap work how I had always wished other products did. Simple, logical, easy to access important data, that goes only as in-depth as you want.

Not a very aesthetic interface, but that is a very minimal problem.

the customer service has been outstanding

The integration with Quickbooks. I think there needs to be a spot for the QB Customer Code when adding a donor. It would be so much easier and less likely for mistakes if we didn't have to do this extra step and it was in the main screen

This cloud-based software provides the tools we need, but takes time to learn and was, by far, the least expensive. The program lets us manage all of our donor information in one spot. We are able to attach documents, such as grant applications and submitted grants. Using DataMiner Platinum, we can develop sophisticated report criteria. We can also show all recent donor information on the Dashboard. It has proven invaluable to our organization. Many training videos and help pages are available to help you every step of the process and the emailed help response is excellent and personalized.

The appearance needs to be more attractive, updated, but that doesn't affect performance. I have found DataMiner Platinum to be difficult to learn, but pre-built reports are included and helpful.

We are a small non-profit who is growing. As we grow we continue to find additional opportunities that are built into DonorSnap that make our fundraising network simpler and more efficient.

Our biggest problem is not with DonorSnap. Until recently, we have been an all volunteer (no employees) non-profit and finding a volunteer to maintain DS has been difficult. We continue to seek a willing volunteer.

Ease of use, quick features, simple to set up forms

Overall some features are not easily intuitive or work different than described. Import is difficult and tedious. Forms linking to accounts can be buggy. Reporting is basic and not the most comprehensive. Export to QB is not super useful

I like that I can print & mail or e-mail receipts and letters and that I can do envelopes from the same screen for the same batch.
The contribution statements were great, plenty of fields to be specific to our needs.
I like the Dashboard and all the options there.
I like that I can add fields and make things specific for my needs.

The Quickbooks integration feature doesn’t really work for me. I have new donors every day so I have to add them into both programs, I was also not happy with how it detailed in Quickbooks when I integrated. Basically, I don’t use that feature at all because I don’t feel it saves time.
Also, in creating a batch, it would be nice if there was an “email” is/is not empty or “address” is/is not empty.