3CX Reviews

Working from anywhere or from any device, seamlessly integrated with our Microsoft 365 system.

Occasional issue after upgrade (missed note under release for some feature change).

This basically is the foundation that helps our stores operate and our customer service team too. We use it for all internal communication that needs to be done over the phone and it enables us to get in contact with our stores to address issues without any fault. Our customer service team is able to be the first line of communication for our customers so that our store members can be focused on the customers that are physically there. Very rarily do we find times where the service is unable to achieve its purpose and its ability to scale effortlessly as our organisation grows is why we have used it for years on end and will continue to.

It's native reporting is quite bare and for more complex reporting it requires a transformation outside of the platform to achieve so. The reporting can also be sometimes hard to maintain as you can't save reports that are only used on request requiring you to fill in all the fields and user extensions to report on. It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make you hop around quite a bit.

Easy to use and very little connection issues

No real cons, video function could be a bit better.

Customer service is crucial in all organizations of all sizes. 3CX is a single interface for customer live chat, call logging, queue management and real-time reporting.

I am a daily user of 3CX and I seldom land into issues when communicating with customers via voice, chat and video calls.

It is convenient to use, pretty decent user interface. I love the dialer as it is similar to phones and no feature is hidden.

I faced a lot of connectivity issues using VPN and also bluetooth connectivity issues with headphones.

3CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and managed websites.

It's friendly support team gives me an expectation service

Easy to use navigation and user-friendly interface. Finding contacts from company team is simple.

Not many cons, sometimes when connected to mobile data instead of work wifi the connection is unstable. Other than that very satisfied.

It did what it was supposed to, so can't complain about it.

It's a tool mostly for corporations, a bit outdated nowadays.

Wase of use, good functionality and reasonably priced

Desktop app is a bit clunky, stops working intermittently and need IT people to fix it

It is handy to have my business line call and record calls while using my cell phone. I prefer to not give my cell phone number out to customers so by calling from the app on my phone, customers do not know that I am not at my desk.

The app for my desktop changed a few years back and is now huge. It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change happened, we also were not able to use our busy light feature anymore.

Safe environment for internal and external communications and sharing. Integrations with calendar applications for effective conflict-free scheduling.

This is perfect tool for all communication requirements,no dislike at all.

I use 3CX daily because i have to contact colleagues during working process. 3CX is my right hand that saves my time a lot. It is really easy to use. Configuration is easy as well.

Sometimes during transferring a call it freezes and i have to reload it.

works great to ensure we can stay away from call center features and have remote agents log in and control call flows. Covers most of our needs in digital phone service management for our clients

some agents would see occasional status change, need to address connectivity issues sometimes, but overall works great. Would love to have an option to add to the same call more than 2 numbers.

3CX Self Hosts a PBX and thats the best Part. No need of a Seperate Server. Everything is under 3CX and all the internal features of a PBX are very easy to use and manage. Morever its free for small communication systems

SBCs - Session Border Controller are one thing that sometimes causes an Issues.

3CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository.

I do not face any drawback when using this program and I use it on a daily basis.

Not much to say in the pro feature, unless you stay in America and can use the voip provided by 3CX to make and recieve calls there

Doesnt work well for South Africa. Expensive to use for own voip provider. Portal access issues. Customer support lacks.

I like that we could schedule meetings or have them at a moments notice. Throughout the pandemic this kept us in contact with our whole team, and allowed us to give our new team members the same training that they would have had before the pandemic. So much so that we kept several of our video meetings even after travel started back up.

It was hard for some people to learn how to create a meeting, and how to share their screen. For us it did take up a lot of our band width and that would slow down you computer if you were working on something else at the same time as a video call.

This program has provided a trouble-free calling and receiving experience from the moment it was installed on your computer. As a daily user of this tool, I haven't had major difficulties or complaints related to poor quality or connection drops.

There are few aspects of the program that I dislike. The first one is the delay in the initial connection. Although it did not record connection failures, the connection slowness makes the program less practical. Also, I notice the lack of an option to make conference calls, which is of paramount importance for my tasks. If this option were available, the utility of the program would improve.

Easy setup and installation either on a physical box or cloud services.

Low local support especially when there are issues.

Recording feature, easily copy-paste phone number or directly call them when phone number is marked.

Sound quality of the calls is horrible, lots of restarts needed to keep functionility up, calls are randomly abandoned/cut off, sometimes it does not let you pick the phone or transfer calls and a restart is needed (currently multiple times a day). Part of the problems could be related to our network, but surely not all. Also the fact is does not change status when you log out from windows or start up like in MS Teams is a missed opportunity. Also it does not detect of one is busy with an MS Teams or Zoom call, so regularly you can get double calls if you forget to adjust your status (also accounts they other way I have to admit).