FMX Reviews

Ease of use
organization
user friendly
mobile access
scheduling
ticket tracking
reporting

Uploading data can be cumbersome, however the FMX customer service team is extremely helpful.

The software is very self explanatory and easy to train our staff to use

The site/technology seems to be a little outdated. I think the site could be more developed & even if there was an app it would be even better

Schedule Request and Maintenance Request can be customized to cover allot of information gathering. This save allot of wasted time on phone calls, emailed etc. We try to make the schedule request a one stop shop for our Faculty and Staff to request an event and capture all the details so we can then move to a BEO

I feel that we are missing a few key elements that are essential to our operation, perhaps we are unique. We often have events that are not on campus but that our FMX calendar needs to include because those off site events take away assets that we need to be aware of. Some sort of Generic Flag should be available to note those events. We have improvised and created a work around of our own.

Ease of use. Easily integrates into your business. Reports are easy to generate. Organizes your maintenance department and your staff. Mobile access. Can be customized to your business. Fantastic customer support!

A little pricey and worth it. Should be discount for non-profit.

product is very easy to use, it's always available at your fingertips, even people with no computer skills can use

Honestly, there's nothing i don't like or would change

Great customer service that has been able to resolve my questions or concerns 98% of the time.

Would like more flexibility to edit what the email heading/subject Field says when notifications come in.

Very customizable, lots of options to customize forms & settings. FMX works with us to make sure the software meets our needs

Reporting dashboard isn't easily customizable, it's slow and often crashes. Wish we had better visibility on our KPIs.

Areas of identification.There are it seems endless ways to identify the problem and location to explain what is wrong or needed.

What's not to like.I have used many facilities maintenance programs and have not found one that is as easy to integrate or train staff on

I really like the ease of use. Anyone can use this software with minimal training involved.

The level of communication between Facilities and the requester is fantastic. It breaks down the need to communicate verbally thus eliminating drop in communication and human error in this.

The calendar view was one of our most sought-after features. The drag and drop makes planning and scheduling work orders so much easier. Inventory management was also a feature we enjoyed. We like the ability to attach printable QR codes to our inventory items for our users to scan pull up an inventory item's history. (Asset management also has this incredible feature)

We have seen some issues with mobile version of FMX. Users have had issues with zooming. They also had issues with their phone turning off and losing progress on a work order that wasn't saved or completed yet.

Work Orders is mighty handy for giving out what's needed

Nothing I just use what's needed and never use that I don't need

I value the ability to have a database of the assets that we can manage as I maintain the equipment and facility so it doesn't become a hindrance to our congregation. The system keeps me on top of maintenance needs as they come up and the ability to tackle the preventative service of those also.

I don't use the calendaring module because of the larger picture of church software out there that is cleaner in its look.
It is not a quick process to get a facility fully imported in a short amount of time but if done little by little it can be done.
When a question comes up on a system process I have a hard time verbalizing it so look more to the written updates to educate myself.

The features most impactful is the Work Order, PM and Inventory Modules. For the most part the transition from SchoolDude went seamless, with just a few adjustments. I have utilized the bulk import and I do like this feature as well. We also use the reporting to show our Board of Educators how many PM's and Work Orders we've done Monthly and then Yearly to verify the need to keep our department. The ease of the Calendar is also a feature that is great.

As things arise that I can't seem to figure out, I contact our Support Specialist, Jarod Crocket, or any support specialist to help me, but really no cons.

The best feature of the software is its easy to use. Someone with very little computer skill can learn to use it. I also like that it is web based so you don't have a huge program to install on your PC's.

I dislike that there is still a lot of manual data entry at initial start up. After you get through that phase, there isn't much not to love.

WUS uses a few of the FMX products and the ease of use on both the admin or user side is excellent.

Nothing that I know of at this time. But I do know that if I find it lacking a customer service rep will assist.

I love the ease of use. How simple it is to custumise everything and how the software keeps track of so much for you. This software makes managing facilities with multiple locations a breeze.

I honestly think the worst part about FMX is getting started. Figuring how to change from your current software or system and fitting it into FMX for me was the hardest part. Once I figured it out everything was so easy that honestly I wouldnt go back to our old ways for anything.

FMX is a collaborative program easy for School and Community to see schedules. It prevents double booking, it's a full-service program for scheduling, price acceptance, invoicing and collecting, it keeps everyone in the know from Administrators to Custodians to Community.

We have a lot of Community use and the calendar got very busy, making it easy to miss events. However, FMX has Customer Service that could write a book about Customer Service. I reached out to our Rep and was given directions on how to work through the calendar. Anything you need, any questions, or suggestions have been sincerely welcomed by the FMX Staff.

We choose this product because despite the times we live in we still have some employees that claim to be computer illiterate but with FMX there really isn't any excuse. You either can read or you can't. Every thing is pretty much straight forward. I would say that the cost efficiency would be the second highest pro to this service. We receive a lot for our money and they have been quite generous.

Really need a mobile app. Also would love to be able to control when to send emails; having an email go out every time there is a change in the request can become very annoying to the requester/follower which then creates this culture of disregard toward fmx emails.