Dentrix Ascend Reviews

I love that we can login with ease from anywhere, it allows us to look at charts and complete tasks from any location. I also love the dashboard, it shows what claims need to be worked on and helps keep the team on track.

The clinical team has not been happy with the way the chart is and when you are placing the treatment and existing treatment in.

I love how easy this is to use! We have two dental practices with a lot of patient overlap and this is so much better than our old software. Very user friendly and easy to access from anywhere! I also love the new clock-in/clock-out feature.

I don’t like how I cannot schedule a recare appointment without completing today’s appointment first. We have our system send texts to leave our office a review once the appointment is completed, so the doctors don’t like to complete them until the patient leaves. I need to schedule the 6 month appointment before they leave or they don’t get scheduled.

Being web based is an advantage due to being able to access when out of the office with secure credentials. Occasionally situations arise when contacting patients outside of business hours of off location is important.

Being able to add attachments to claims is easy and I do love this about Ascend, except......

......Many insurance plans we use are not supported neither in eclaims nor attachments in Ascend. Some plans with multiple payor ids, are only identified in Ascend with one or the wrong payor id altogether, increasing the number of paper claims required. It also not possible to update an employer/group when they change insurance plans, some do this yearly. A brand new group has to be added when this happens. Editing a group makes much more sense.
Too many clicks to do everything, especially printing. Standard reporting is extremely difficult. Building the report needed is time consuming and confusing.
Of all the complicated things you can do with Ascend, electronic billing isn't one of them. Statements have to be printed, stuffed, stamped and mailed. Very time consuming.

What I like most about Dentrix Ascend is that it is easy to use, web based so I can access the program anytime. They have a very good resource and support center to answer any questions I have. I utilize this for training new employees.

What I like least about Dentrix Ascend is that reports that I run are not consistant. I can run one report that gives me figures/numbers and run a different report for the same criteria and I can get different results.

Easy to use. Easy to switch to different screens, not separate modules. Available anywhere, anytime.

Still has some issues with losing appts.

One of the most intuitive user interfaces of any dental software that I have seen. Great functionality and reporting tools.

Like any big brand software, feature requests take quite a while to be implemented, if ever.

I love that the software makes regular updates that I don't have to download and apply myself. The ease of having our program available on different devices like an iPad makes it extremely convenient. Ascend is highly user friendly, if you can use a webpage, you can use the program. I also love not ever having to worry about an access problem when I have an issue with the server!

There are some features not available. There aren't as many options to change settings for individual practices as there are in server based programs. It was difficult to get used to using only one module at a time; ie: I can't have the ledger open on one person and look the chart at the same time.

It is very user friendly. If you have any issues with any part of the software you can go to the help center or community forum and find the answers you are looking for.

Setting up reports are a bit difficult, and entering patient information sometimes doesnt transfer to a family member.

It is so easy to use. You can request features that are often considered and implemented. The ongoing updates are great. Technical support is excellent.

The perio comparison chart is difficukt to read. The note that we set up for scheduling(i.e. provider request) does not pop up when the appointment is being made.

We love the cloud based setup. Like the dash board when logging in. It is an easy layout to understand.

Unable to run a month-end process to lock down collections and productions. This causes reports to change over time.

ease of use. Clean, uncluttered look. Low learning curve for team members

Has been slow to implement upgrades in the past.

I like the ease of use...meaning it's easy to navigate. Simplified version of their more complex server-based Software

I wish the reporting was more like their server-based software

Works well, cloud based is wonderful. So many "workarounds" suggested rather than ensuring a truly functional product.

All of the suggested "workarounds" instead of ensuring true functionality. VERY challenging and time consuming to create insurance fee schedules with copay percentages for each plan. Should have option for patients to automatically become inactive after "X" number of months have passed since last visit. Should not be able to appoint inactive patients without first changing them to active. Better notification of balances / credits / ideally on appointment card. The ability to delete any procedure (EVEN IF IT IS ON A PRE-D). The ability to add a D0230 to a treatment plan without first having to add D0220 then change as a line item to D0230. Online scheduling never worked properly/ MANY ERRORS in scheduling/ double booking/ and we have now disabled.

Cloud-based, constantly evolving, easy to use once getting the hang of it, images are well-organized and acquisition agent is within the software itself, which is great.
Creating templates is great and super customizable. Can be used for multiple offices with ease!

CBCT not included, redundant, changing providers, unable to select multiple things to change at a time.

I was a long-time regular Dentrix user so when I branched out to open my own practice, I wanted something that was similar to what I was used to but also had even better perks! And I feel like we got just that with Ascend. It’s easy to use from any computer, laptop, iPad, phone or even from home. And the BEST part is they are always asking their current users what can be improved upon... they want their clients happy with Ascend! I love it.

Only a couple of cons... but I think that the Ascend software developers are currently working on these:
No time clock within Ascend
No lab case manager

-ease of use
-ease of training
-integration of imaging
-continuous improvement

-does not integrate with 3rd party applications well
-would like to be able to open it to one patient instead of a Home Screen first

Scheduling patients is super easy for both new and existing patients. Switching between multiple practices is easy to do.

It would be great to reschedule a canceled appointment from one location to another.

Cloud storage with HIPPA compliance.
Being able to access the complete software at off site .
Constant new feature updates.

Lagging response due to internet speed and connection.
Separate module for xrays

I love the automatic updates to features that pop up when I log in with full explanations available for me to choose when to watch.

I have no complaints about this software.

i used to use so many plug ins application to do run the business the i wanted, but now i just have Dentrix Ascend and that can take care of all those thing for me. the ability to have access for any where and from any device is a blessing.

i would like to see more about reporting. its not as great as it was in the original dentrix software. but you can do a lot more with this one.

Great product very versatile. I especially love that it is constantly changing and updating to user request and needs. If i had to do it all over again would not hesitate and go with ascend 100%

No much cons, Just needed getting use to.

It is easy to use and learn. I like that I can log in anywhere.

More options when entering insurance. Accurate patient portion numbers. Have the over 90 seperated from the 60 insurance aging report

Works across the cloud and therefore can see all our locations by permission. Multiple ways to navigate patient records.

Stalling, slow downs, having to log out/close out and log in or refresh multiple times per day. Patient Health updates, Claim status information.

Fairly simple to pick up and learn. Mostly because it is just that, incredibly simple. Integrates all your costs into one monthly subscription

Missing so many features that are basic necessities in a modern dental office. No electronic billing, no patient forms, no ERA, completely lacks lab tracking or a way to track referrals to other dental offices. No communication log, integrations with external services or programs, even just basic editing items like payment tags you've created is restricted. The document center can't even be sorted!

It is simple and straightforward, easy to use and train for use

There are a ton of missing functions that impact us daily. There are too many ways to get reporting and they will all have varying data so it is hard to trust the data.