Concord

4.6 (237)
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Overall rating

4.6 /5
(237)
Value for Money
4.6/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.6/5

94%
recommended this app
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237 Reviews

Edouard
Edouard
Overall rating
  • Industry: Market Research
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great product that literally works every time.

Reviewed on 2022/11/18

Pros

The best thing about Concord is simply that whatever the situation: 1 to 120 signatures, desktop or mobile, short documents or heavy shareholder agreements, etc... it never fails.

Cons

I'd love a concord app that allows me to sign with my biometric signature and be notified whenever I have something to review and sign.

Response from Concord

Hey Edouard,

We're thrilled to hear you enjoyed your experience. Thank you for sharing your opinion.

Thank you,
Concord Team

Samantha
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Concord Feedback/ Assessment

Reviewed on 2024/09/04

Customer service is amazing. The staff of concord listen to their customers and always try to find...

Customer service is amazing. The staff of concord listen to their customers and always try to find a way to find a solution to our concerns.

Pros

The reports and keeping all of the files in one exclusive location.

Cons

The "In Box" feature. Doesn't operate like a traditional "In Box". When I move files to the share folder, I don't want them to still be stored in the "In Box". If I need to find a document, the search feature is what I use. I would love for this to be changed.

Katie
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Got custom fields you need to access? Run away!!

Reviewed on 2017/03/23

We contracted with Concord over a year ago and have experienced two very disappointing situations:
...

We contracted with Concord over a year ago and have experienced two very disappointing situations:

(1) We started working with Concord in April of 2016. We were guaranteed connection to our custom Salesforce fields within 30 days before we signed our contract in June (only out-of-the-box fields are accessible at this time). Once those 30 days passed, we still were not able to connect custom fields and were then 100% gold star guaranteed it would be working by the end of 2017 (note this is still seven months after initial promise). As of March 2017, we are still not able to connect to the custom fields. We have been paying for a severely handicapped service all this time with no offer of account credit, or any sort of response as to when the custom fields will actually be available. On top of that...

(2) One of our users that we have been paying for is not able to connect his API key at all to the Concord platform. We have been in contact with their Customer Service department at least a dozen times regarding this and keep getting the same general response that the tech team is "working hard to investigate the issue". To add insult to injury, our last two emails requesting a response have not received any response. It's been over 30 days since they last responded at all.

We feel ignored, lied to and very disrespected as a customer. The saddest part is that we really love everything else about the platform! But if it won't connect to the fields we need, or connect to our user at all, it's not valuable and causing productivity issues.

Get it together Concord. At least RESPOND to your customers. And if you are going to promise something to a customer to get them to sign a contract, FOLLOW THROUGH.

James
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Concord continues to be a easy to use and valuable to our team

Reviewed on 2024/10/30

Pros

Concord allows the entire team to access all of our service contracts seamlessly. It allow for easy search, organization, and signing of contracts. It additionally has integration with Hubspot which is our main CRM and we are excited to explore how this can help add to its usefulness

Cons

There are some status' on contracts that are auto generated that have caused some confusion and I wish there was a way to edit them. Additionally, there doesn't seem to be ways to add additional stages of contracts which would be nice for extra automation.

Michelle
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Concord Review

Reviewed on 2024/08/01

Overall, Concord is fairly easy and intuitive to use. I'm sure it has more capabilities than I've...

Overall, Concord is fairly easy and intuitive to use. I'm sure it has more capabilities than I've fully mastered at this point, but it is pretty much meeting all of our contract management needs.

Pros

I like the ease of gathering signatures and adding in fields for signatures or entering information in contracts in different locations, when needed. I also like the storage of contracts in one place and the ease of searching for and finding contracts.

Cons

I wish the fields could be automatically aligned. For now, you have to manually try to line them up. The only other thing that I would love is if once we saved the contracts to a specific folder where all contract management staff had access, that they could link those contracts to other contracts without having to go in and specifically join the document.

ROBINA
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic App!

Reviewed on 2024/07/29

Exceptional. I have been extremely satisfied with our decision to go with Concord. It only gets...

Exceptional. I have been extremely satisfied with our decision to go with Concord. It only gets better by the day!

Pros

Document signing
Contract Management
Document storage
Ease of use
Multiple user features

Cons

Nothing! It is an amazing platform for what it is supposed to d, easy to navigate and use.

Steve
Overall rating
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Concord Review

Reviewed on 2024/07/25

The implementation went well and Concord is meeting our needs. The customer service we received...

The implementation went well and Concord is meeting our needs. The customer service we received has been excellent.

Pros

Concord is an excellent value. The functionality of the software meets our needs and the price is very affordable.

Cons

I wish Concord had a spell checker so that when we create agreement templates in fill in the information in the fillable fields, we would be alerted about typos.

Evan
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

AI Concord Integration

Reviewed on 2024/07/23

Pros

I find many of Concord's features to be designed in a very accessible way. It mirrors other document management Concords, which enables easy onboarding for teams accustomed to cloud-based document management systems. The "subsidiary" organization system is a very interesting structure that allows for a more confidential implementation of these cloud frameworks while still leaving room for flexibility in the overall system.

My team was also part of the beta group for Concord's AI integration with Chat GPT. I found it especially helpful for summarizing long legal documents, allowing for swift extraction of important information. Using the integration required no effort or technological prowess on my end, which I appreciated.

Personally, I believe that Concord's strongest feature is its customer success team. They are swift to reply to messages and are always on top of resolving issues as quickly and thoroughly as they can.

Cons

Concord's features are great when they function well! While customer service is exceptionally responsive and quick to reply to messages, and the dev team does fix bugs fairly quickly, I have found that intentional features sometimes have components that either function oddly or do not serve their intended purpose/make using Concord more difficult rather than less so. This has improved over the past year, but there are still parts of the software that are finicky to use, prevent thorough information tracking, or do not cover as broad of a spectrum as they should.

Mikela
Overall rating
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Concord - My Personal Review

Reviewed on 2024/07/29

Very positive, in one of my previous roles the company didn't use it and I've really missed it as...

Very positive, in one of my previous roles the company didn't use it and I've really missed it as it makes work a lot easier.

Pros

Things I like the most about Concord are its features, good overview of document's clear guidance on how to use it and it's benefits to the teams work and if anything is missing you can notify your colleagues.

Cons

Not much really, probably nothing. My experience is 100% positive, I would highly recommend it.

Davis
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Concord Survey

Reviewed on 2024/12/02

Positive experience, it does what I need wish to continue to use it.

Positive experience, it does what I need wish to continue to use it.

Pros

The organization of the platform is not overly complex. I need Concord specifically to notify me when contracts are about to expire.

Cons

Having to manually update a contract term if the contract automatically renews. In other words, if I have a contract in Concord that is in its second year of a 1 year auto renew, I no longer get email notifications about it coming up for renewal.

Verified Reviewer
Overall rating
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Contract Management for Higher Ed

Reviewed on 2022/09/14

Concord has helped our University streamline and simplify our contract review process. All of our...

Concord has helped our University streamline and simplify our contract review process. All of our documents are stored in one place and we can reference relating documents more easily.

Pros

The pricing structure for this software is straightforward without high implementation costs like other options require. It is simple and the customer support is a team of real people who are available and reliable!

Cons

The most challenging part for our team is not being able to redline pdf documents. You can still sign and add text fields but you cannot utilize the same functionality as you can with a live document within Concord.

Alternatives Considered

Contracts 365, Ironclad and Docusign CLM

Reasons for Switching to Concord

Concord offered the same features at a more affordable price point.

Response from Concord

Hey there,

Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration.

Thank you,
Concord Team

Stephanie
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Review from the HR Deparmtnet

Reviewed on 2024/07/29

I love using Concord, it is seamless and effective!

I love using Concord, it is seamless and effective!

Pros

We love that multiple things can be done with efficiency and strategically.

Cons

nothing really negatively to say about Concord.

Kristin
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Concord Review

Reviewed on 2024/08/01

Pros

Easy to use, and allows a safe place to store contracts

Cons

sometimes regardless of what folder the contract is saved in, someone might not have access even if they are a member of that team

Tawny
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Collaboration

Reviewed on 2024/08/01

I love it able to Collaborate with Team to stay on top of our events

I love it able to Collaborate with Team to stay on top of our events

Pros

Sharable/Detailed.
Makes Contracts & Information for all departments Readable & Easy to access.
Updates on Dates for Signatures etc.

Cons

Sometimes the Signatures Email address has a lock on it, and you cannot see the information!

Kim
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

W+K Risk Manager Review

Reviewed on 2024/07/29

I enjoy using Concord and it's a good tool to have at our agency to store our signed contracts/

I enjoy using Concord and it's a good tool to have at our agency to store our signed contracts/

Pros

I like how easy it is to create the template and being able to use it for future templates.

Cons

The UX design of the app could be improved especially when it comes to assigning a signature line to someone.

Francisco
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software for Contracts and Change Orders processing

Reviewed on 2024/07/29

Very good, I enjoy working with it. Especially because it keeps me updated with the Contract/Change...

Very good, I enjoy working with it. Especially because it keeps me updated with the Contract/Change Order execution process.

Pros

Easy to Learn and User Friendly, stress free.

Cons

The Logging Security, but only at the beginning

Caitlin
Overall rating
  • Industry: Legal Services
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Concord Review

Reviewed on 2024/08/01

Just getting started but so far so good.

Just getting started but so far so good.

Pros

Modern, user friendly. There are several articles and resources available to learn the ropes of Concord.

Cons

There is not an option to delete your own discussion posts.

Erica
Overall rating
  • Industry: Consumer Services
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Contract Manager

Reviewed on 2024/07/31

Pros

I love how user friendly Concord is. And it's so easy to send to your client to get signatures.

Cons

Nothing. It is an overall great software for the job I need to get done.

Greg
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Concorde Review

Reviewed on 2023/04/26

Positive.

Positive.

Pros

Version control amongst a broad range of content contributors.

Cons

I don't care for the linear setup of approvals. A more flexible model that would allow for concurrent review and approval would be preferred.

Response from Concord

Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration.

Kara
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changer

Reviewed on 2023/01/31

Concord was the first vendor I did a demo with. I knew as soon as it was over that Concord was...

Concord was the first vendor I did a demo with. I knew as soon as it was over that Concord was going to be my favorite. After going through 10 demos, I chose Concord. The price wasn't something that I was concentrated on although, it didn't hurt that they were WAY lower than their competitors. The ease of use and how functional the system was stood out above all the systems I viewed. Training and support is always available and very helpful. They are there to hand hold or cheer you on - either way, I applaud this company and the full spectrum of value this system added to my daily job.

Pros

Hitting the ground running is what I like best about this software. I barely needed training as the ease of use on this software allows you to integrate into daily workflows as if it was always there. The clause library is probably my most favorite and building it up has been a breeze. It's simple use and creation of the tool is what keeps me from going crazy looking at Excel spreadsheets all day!

Cons

The one thing that stands out to me is the loading of 3rd party paper or the building of templates. I am not able to edit as freely when I am loading in another's company document. The formatting can get messed up and fixing it isn't exactly easy. It's definitely not stopping me from using this software but it could be better.

Response from Concord

Thank you for this detailed review, Kara! We greatly appreciate your feedback and we're happy that you find Concord to be easy to use and functional. We're glad that you're enjoying your experience and we'll take your suggestions into consideration, as we are constantly striving to improve our platform.

Jennifer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Contract...signed, sealed and delivered

Reviewed on 2023/01/31

Not only myself but My organization as a whole has benefited from using Concord. I am the one that...

Not only myself but My organization as a whole has benefited from using Concord. I am the one that orchestrates the signature approvals and adds the proper tags so they can be easy to locate when needed. and shared with the appropriate parties. I find it user-friendly and navigate through it with ease.

Pros

I like that there are multiple ways to upload a contract into Concord. You are always able to rename it, add more tags, and most importantly share it with the proper individuals.

Cons

I found it slightly confusing on how to add the date to the signed contacts. A little Q&A session was able to help.

Response from Concord

Jennifer, thank you for taking the time to share your thoughts on Concord. We are thrilled to hear that you find our platform user-friendly and that it has been beneficial for both you and your organization. We're also happy to hear that we were able to solve your issue with adding dates to signed contracts. Remember that you can reach out to us at any time if you need help.

Thank you for choosing Concord as your contract management solution. We look forward to continuing to provide you with a top-notch experience.

Marisa
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Simple to use for even complicated contracts

Reviewed on 2022/12/28

Easy to use and the few times i have needed help, i get almost immediate response.

Easy to use and the few times i have needed help, i get almost immediate response.

Pros

Setting up templates makes it efficient to handle multiple contracts

Cons

I haven't figured out how to send to a person for review prior to sending to someone for signature.

Response from Concord

Hey Marisa,

We appreciate your feedback. Thank you for choosing our business!

Please get in touch with our office at your earliest convenience and a member of our team will be glad to assist you.

Thank you,
Concord Team

Lisa
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Concord is the best contract management product

Reviewed on 2023/01/26

We were trying to get important documents out of people's inboxes and into a central, searchable,...

We were trying to get important documents out of people's inboxes and into a central, searchable, secure place- Concord has resolved all of those pressing issues

Pros

easy to stay organized with tags, foldersfantastic search options and easy filtering

Cons

nothing wrong the product- but it is a culture shift and lots of education, training, and communication to get people onboard

Response from Concord

Thank you for your review, Lisa! We're glad you're happy with your experience with Concord. Don't forget that you can reach out to your Customer Success Manager if you're in need of more help and training.

Arista
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Concord is a great alternative to other document signing softwares

Reviewed on 2023/01/10

Overall concord is a great tool for all businesses because it has many features in one system and...

Overall concord is a great tool for all businesses because it has many features in one system and can be integrated with existing softwares.

Pros

You can store agreements, collaborate and send them out for signatures all in one place

Cons

Sometimes you need to click many things to get to where you need to go and you need to add someone as a signer and share the document with them too. It would be nice if there would be fewer steps for carrying out a task.

Response from Concord

Hey Arista,

We appreciate your feedback and we'll work hard to improve the areas you mentioned. Thank you for choosing our business!

Thank you,
Concord Team

Rafael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Concord and Salesforce integration is amazing!

Reviewed on 2021/08/25

Concord has made contracts more streamlined and integrative with our Salesforce business processes!...

Concord has made contracts more streamlined and integrative with our Salesforce business processes! As every document is stored not only in Salesforce but also in Concord we do not need to worry about back up copies in our server. I am so happy that Oberd. It is really easy to keep track of all your contacts that you send to be signed because Concord emails you when someone signs or leaves a comment. The best feature is that we can save templates so we can edit and bring information from Salesforce , making our process really smooth and avoiding manual mistakes!

Pros

Salesforce integration was easy and quick. Most important, very easy to use Concord via Salesforce (Send to sign, attachment is added automatically in Salesforce Notes, etc.). Also, I like to enable the track history in the template level, so I can check what was changed in the document not only in the draft but also when we send to sign. In addition, I like the chat/message into Concord platform where customer can edit the document (redlining) or ask question avoiding emails.

Cons

Something I would like to have as a feature is to chose which field must be completed by a External guest, for example, if I have more than one external guest signing the document I cannot specified who needs to fill out a specific field.