Auvik Reviews

Remote access to routers/switches/devices that do not have their own cloud management.
Custom alerting.
Integration with our Autotask, our PSA (Ticketing) system.
Dynamic network maps.
Layer 1 to Layer 3 visibility.

Some of the MIBs are not fully developed yet. As a relatively new product in the market there is some maturity to come as products are added and integrations and support deepen for existing products.

Auvik's multi-tenancy, the deployment model using local collectors, Auvik's API, and the way Auvik discovers networks and then shows the network diagram.

Being forced to get advanced traffic insight licensing for all the devices on a tenant, when it makes sense to get it only for some of them. Also, being forced to a 40 nodes with basic licensing. It would've been a lot better for us to get only 30 and maybe 15 advanced licensing add-ons. Also, having to pay licensing for customer proofs of concept. We would like to have independent roles for network, security and server managers.

Auvik is very easy to use and the quality of monitoring is high. The product is priced fairly and we consider Auvik to be a good tool add to our tool chest.

It would be good to expand the capabilities and functionality beyond network device monitoring. A more comprehensive one-stop monitoring and alerting tool would be of great benefit.

The graphical representation of the network is definitely the best part. However, the alerting and management of the devices is also fantastic.

The speed of the web interface is frustrating at times and trend reporting is missing completely.

This is great because I get alerts when my customers servers go offline. It has really helped with down time when issues arise. Great product!

Honestly, I'm very happy with it and don't see any cons so far. If the occasion arises that I have an issue, I will certainly reach out, but so far, so good.

Monitors and alerts work great with callback to Autotask PSA. Drill down into the port level is excellent. It backs up your configurations and monitors changes.

Can be annoying out of the box. You need to spend the time to customize the alerts to not tell you a printer is out of paper.

The way it goes out and finds every thing on the network is fantastic. We can on-board a new customer much quicker than we used to. We can quickly hunt down a device that is consuming a lot of bandwidth. The backups of configs is very useful.

It is a little expensive and is sometimes hard to pass this cost onto our customers. We have had instances of the probes slowing down customer networks.

All of the brief statements are the reasons we like the software and find it useful. Integration with Automate; easy mgmt interface; visual interactive network map

All of the brief statements are the reasons we don't like the software. License structure is hard to control; not enough automated workflows in tickets without e-mails

I helps me to help IT professionals

nothing comes to mind

Easy to use and implement/manage. Auvik is non-platform specific, which makes things nice. Presentation to clients flows in-line with the product.

installing Ubuntu VM for monitoring. This would be simplere if we could use a hosted product instead of using our own or client resources.

It gives you an overall look of your network and every single component. It'll give an alert when something goes wrong.

I have used other programs that do the same free. I don't think it is worth to pay for it. so all I get it's alerts about my printers being low on ink.

We have used this software to discover loops and bottlenecks on networks.

I do not have anything to add to this column.

Great insight into all parts of your network. Allows you to open vpn tunnels into network. Great at being able to map out all devices and your network.

It's intimidating at first, until you learn how to use it.

Ease of use and very simple to setup and get valuable and useful data for you and your customers. I have tried several other tools and nothing works this good and this fast out of the box.

too many knobs to turn can get into trouble is you over tweak and not understand what you are doing. You just need to attend their awesome training and you will keep yourself out of the woods

- Easy to setup (the data collector service can run on any windows machine)
- Web based client (nothing to install; does not require java)
- Support is just a chat away (they answer pretty quickly)
- Nice people!
- NetFlow support (requires separate license, per device)
- Support for 2-factor authentication
- Multi-tenancy works well
- It backs up copies of router configs automatically
- The ability to compare 2 configs to see what changed is awesome
- They support the Meraki Cloud devices
- You can exclude IP ranges from scanning
- You can give customers read-only access to console

- NetFlow is locked down by public IP address; to send all NetFlow data from a single public IP you have to build a Linux VM that acts as a proxy for all NetFlow data
- NetFlow support for some devices (Cisco ASA) requires a Linux VM for each device (yes, that is a separate Linux VM for each ASA; not a problem if you only have one).
- the license for NetFlow on the Linux VMs is only good for six months and there is no alerting or auto-renewal (it will just stop collecting data and it may be awhile before anyone notices)

Auvik is really good network monitoring App.
It creates a graphical topology of your network that gives you better visibility.
You can see and manage switched, routers, Access points, and end points.
Its cloud-based and can be accessed from anywhere.
It also sends notifications as per your set criteria like printer out of paper, network device offline etc.
You can add multiple clients under one account.
It also detects and sends notification in case of the loop that is a lifesaver if you have a huge network.

It doesn't support unmanagable switches so no alert and straight forward loop detection.

It's easy to configure initially and is able to pull a lot of information for being so easy to run on a client's network

It can get a bit pricey

The visualization of the network is about as simple as it gets. The setup is very easy. Not many hours involved in getting to the end goal.

Some basic features are missing, like being able to manually deleted a network element, instead of waiting for it to age off.

We like the automated switch and firewall backups, and we love the network maps. We also really like that the software integrates with our PSA, and that we can onboard clients rapidly. We decided to add value to our most valuable clients by giving them this service for free, and are also planning to sell this service to new clients.

There are not too many things I dislike, however, I would love to see an encomassing dashboard view that I could display on a screen in my office.

Price point and features. The product simply goes out and pulls together a great level of detail on our client's networks. Tremendous tool for troubleshooting

would like to be able to iuse it to pull/compile network documentation into ConnectWise (ie. ITglue). We would like to use Auvik to better automate our service delivery with LabTech and ConnectWise.

What I like most about this software is its ability to show the user visual representations of the data

What I least like about Auvik is that it lacks the ability to view all of its features using a mobile app for apple and android devices.

The ability to monitor any SNMP enabled device regardless of who the equipment is manufactured by.

I haven't found a down side

Auvik is great for mapping out your networks. It's really nice to get an overall view of your networked devices and how they all connect to each other. And it's wonderful for troubleshooting outages and connection issues because you can see everything including the actual switch ports being used. But my absolute favorite part of Auvik is the discovery portion. You install the agent and it goes out and sees what networks it can see. And then it starts querying the devices with either the default credentials it has or the ones you put in yourself. And it starts building out your network. It shows you where everything is and guesses at the things, like unmanaged hubs, that it can't see. And then it finds new networks and asks if you want to scan those too and you have your main office and all the branches all in one beautiful picture with different lines indicating Layer2/Layer2/VPN/Wireless and I just find it so enjoyable.

It also is great for MSPs. The billing breakdown is very nice, and it's very easy for us to have access to all our clients but then give our clients access to just their own stuff. And the notifications are easy to setup and very granular.

Honestly I have very few problems with Auvik. Sometimes it's harder to view really large networks in an easy way. I would like better options for exporting the network map but I honestly might just not understand how to use the options I have now. I would like some more integrations but they are constantly working on that, and they have already announced IT Glue integration, so it's a very small issue.

Network discovery and SNMP monitoring. Remote access to network devices without needing to remote into a local computer.

Too many false alerts on devices being down that aren't down so it has almost gotten to a point we ignore all alerts

The software is subscription based and only requires that a collector service be installed and running on a windows machine in the network to manage. This makes deployment quite easy and quick to put in motion. The discovery function is pretty straightforward and begins building an inventory and topology right away. Once you get managed devices set up with SNMP and login credentials, the topology starts to shape up and configurations start getting backed up. We integrate this with our PSA system and the ability to do bi-directional ticket creation and closure works quite well. This is a solid product for MSPs and makes the management of multiple customer networks workable. Support is available via chat and they are responsive.

It takes some work with the network devices to get more complex topologies corrected. Sometimes, no matter if SNMP and login is showing as correct the topology will not show accurately. Although chat is responsive for support, most of the time they will have to create a ticket for more complex items and get back with you. Large networks are hard to view i the limited space, an ability to zoom with the a mouse scroll wheel would be really helpful. Also, when searching for a device on the map, it would be nice to have it zoom into that device.