RentWorks Reviews

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125 Reviews
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
RW Overview
Reviewed on 2016/12/16
RW has allowed us to get rid of manual processes in regards to Wizard flowing into our accounting...
RW has allowed us to get rid of manual processes in regards to Wizard flowing into our accounting program, which is great. It does still seem to have quite a few glitches which are why I didn't give it 5 stars. The data often gets backlogged and when working in RW and I need to contact support regularly to fix issues. Working with Louise has been great, she is very helpful but when she is gone it can be difficult to find the right person.
Response from Bluebird Auto Rental Systems
Hello Danielle ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Happy user
Reviewed on 2016/12/09
So far working well. Support is the best. Always have room for improvement but overall I'm happy....
So far working well. Support is the best. Always have room for improvement but overall I'm happy. Cannot comment the price because I never have chance to compare. But I don't need to compare anyway.
Pros
Help my business
Cons
Can do better on order procedure like AUTO SAVE after the typing instead of click save. Is time wasting when you forget to click save and customer waiting in front of you.
Response from Bluebird Auto Rental Systems
Hello Dan ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Industry: Accounting
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Rentworks review from the accounting department
Reviewed on 2016/12/09
I can't talk about the operations side. In accounting, we use RW for posting revenue, Fleet...
I can't talk about the operations side. In accounting, we use RW for posting revenue, Fleet depreciation, additions, dispositions, accrual and revenue reports. We post depreciation in Rentworks. If you ever want to reverse the posted depreciation, there is no reversal of the posting.
Fleet depreciation has a handful of units that were sold many months/years ago and we have to manually remove them from the Excel download and Bluebird has not been able to clear those units for us.
Accrual report does not work and Bluebird has been working on it for many months but have not heard from them. If a unit has been rented out in the current month and closes on the following month, the report gives one day's less accrual. In our case, the gasoline revenue had overstated revenue, some of them were 200-300% overstated. The resolution is still pending. We have found a different way of doing the accrual which is time-consuming but, at least, the accrual amount is correct.
We use our own accounting software. The revenue is posted into the accounting software. The detailed daily business report does not tie to the summary daily business report in RW and RW wants us to find the reason. I told them that I don't know what the summary report is made of and it is for them to figure it out but have had no response since then.
There is no Revenue report to provide the actually posted revenue along with the taxes.
Each revenue report gives different results. This is the biggest drawback that we have found and it is very frustrating. I hope that Bluebird understands the importance of it. I always find a push back from them.
Response from Bluebird Auto Rental Systems
Thank you for your input, Tina. As you may know, we have created new reports to meet the requirement for your Accounting Software.
Keep those suggestions coming!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Rentworks user - St. John's, NL, Canada
Reviewed on 2016/12/16
Overall Rentworks is a good product in terms of productivity and features. I would just like to...
Overall Rentworks is a good product in terms of productivity and features. I would just like to suggest a couple of minor improvements:
1) Allow a larger window and/or full-screen display. Right now the window has a limited resolution that is not up to the standards of modern LCD monitors. You could fit a lot more information on one screen if it was larger.
2) Improve and streamline the installation process.
Response from Bluebird Auto Rental Systems
Hello Andy ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Software
Reviewed on 2016/12/09
We like all the aspects of the software easy to use and train staff. We would like to see full...
We like all the aspects of the software easy to use and train staff. We would like to see full screen and more color codes.
Pros
Easy to use
Cons
Not full screen
Response from Bluebird Auto Rental Systems
HelloWesley ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
EASY
Reviewed on 2019/12/04
It has been wonderful, super easy to learn and to use!
It has been wonderful, super easy to learn and to use!
Pros
I was chosen to assist with our rental cars when we lost our assistant. I was able to pick up on it, in less then an hour. So it is really user friendly! It saves customers information, so you do not have to constantly go back and re-enter! I like how you can modify the days without changing the amount of days the client has actually been in the car!
Cons
There is nothing I do not like a bout his software, except printing options, I would like to be able to print two copies at the same time!
Response from Bluebird Auto Rental Systems
Hey Jenna, thank you for the kind words and we're glad you are happy with RentWorks.
If ever you are having any issues please do not hesitate to reach out to our talented support team.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MOSTLY GREAT EXPERIENCE
Reviewed on 2016/12/09
Mostly great experience. One thing I would add would be tutorials for a new employee. Many...
Mostly great experience. One thing I would add would be tutorials for a new employee. Many positives, though. The ability to contact support and get a quick response has always been appreciated. Several members of the support staff will call me directly when we have issues that can't be resolved with an email. If the fix doesn't correct the problem, they are always quick to follow up.
Response from Bluebird Auto Rental Systems
Hello Grey ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
great product. useful tools.
Reviewed on 2016/12/11
great product. helps us to manage fleet and contracts in an all in one system. there are useful...
great product. helps us to manage fleet and contracts in an all in one system. there are useful tools that help us to run reports that help to maximize efficiency and productivity. the company has great customer service; however, the only draw back to this is that we (given our time zone) have a small window of opportunity to contact support should we experience any issues.
Response from Bluebird Auto Rental Systems
Hello Eugene ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Easy to Use software package
Reviewed on 2016/12/16
Having used other "big ticket" software packages in the past, it was refreshing to have a comprehens...
Having used other "big ticket" software packages in the past, it was refreshing to have a comprehensive, easy to use rental software package that was reasonably priced. Team this with extraordinary Customer Service, a CEO who is interested in her customer's experiences, and eager to help with any issues that may develop. And importantly a CEO who is accessible when you wish to speak with her. Great Software, great people.... great partners in business.
Pros
It has every report you may need to operate your business efficiently, and if you need a new one, they can set it up for you.... and it is easy to use.
Cons
So many reports you sometimes have difficulty remembering where to find those reports you need.
Response from Bluebird Auto Rental Systems
Hello Ian ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rent works at my office
Reviewed on 2016/12/09
I have been in car rental for 15 years and have used many programs and by far rentworks is the...
I have been in car rental for 15 years and have used many programs and by far rentworks is the best...may not be the easiest at first but once you get it there's so much you can do on it
Pros
The reports and ability to see actual revenues split between different class codes
Cons
At first it is a little complicated
Response from Bluebird Auto Rental Systems
Hello Israel ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
RentWorks Review
Reviewed on 2016/12/12
I started using RentWorks program for our new rental car business almost 2 yrs. ago. Great program...
I started using RentWorks program for our new rental car business almost 2 yrs. ago. Great program to work with. Very easy to manage. I would recommend this program to anyone. Thank you.
Pros
easy to use
Cons
I'm human and I do make mistakes and once you finish out a contract and realize you have made a mistake, there is not a way to go back and correct it. If there is a way to do this, I have not learned it yet.
Response from Bluebird Auto Rental Systems
Hello Dee ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
GREAT PROGRAME EASY TO USE THIS SYSTEM
Reviewed on 2016/12/09
BEEN A LOYAL CUSTOMER FOR 10 YEARS NOW.STAFF IS GREAT,HAD VERY FEW PROBLEMS
AND THEY TAKE CARE OF...
BEEN A LOYAL CUSTOMER FOR 10 YEARS NOW.STAFF IS GREAT,HAD VERY FEW PROBLEMS
AND THEY TAKE CARE OF IT ASAP.ONLY ISSUE I HAVE NOW IS CREDIT CARD PORVIDER.THAT IS
THE WORST CO.EVER TO DEAL WITH!! (CENPOS)
Pros
EASY TO USE
Cons
ONLY PROBLEM CREDIT CRD PROCESSER
Response from Bluebird Auto Rental Systems
Hello Ed ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Industry: Retail
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good product
Reviewed on 2016/12/09
Very good product. Some room for improvement like integration with pictures so me and my staff can...
Very good product. Some room for improvement like integration with pictures so me and my staff can send walk around photos directly to the contract.
Pros
Easy to use
Cons
Bad lag sometimes
Response from Bluebird Auto Rental Systems
Hello Quinton ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
RENT A WRECK FRAN / PRICELESS
Reviewed on 2016/12/09
THE EASE OF USE IS THE MOST VALUED FEATURE. REPORTS ARE ACCURATE AND EASY TO TRAIN NEW EMPLOYEES...
THE EASE OF USE IS THE MOST VALUED FEATURE. REPORTS ARE ACCURATE AND EASY TO TRAIN NEW EMPLOYEES AND FRANCHISEES
Pros
ease of use
Cons
needs to appear larger than it is
Response from Bluebird Auto Rental Systems
Hello Penny ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
EASY TO USE
Reviewed on 2017/12/05
Pros
EASY TO USE
CUSTOMER SERVICE IS VERY HELPFUL
EASY TO RUN REPORTS
EASY TO CHECK PEOPLE IN AND OUT OF VEHICLES
Cons
SOMETIMES CANNOT FIND THINGS AS EASY
ALOT OF FOLDERS TO SEARCH IN
GETS A LITTLE CONFUSING AT TIMES
Response from Bluebird Auto Rental Systems
Thank you so much for your kind words, Theresa!
Don't forget to use the WIKI to help you see what is in all the folders.
Simply click on HELP in the Lower Left, then select RentWorks Wiki in the Upper Left.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best thing that ever since moon landing
Reviewed on 2016/12/10
I have been using rentworks since they were super dos very user freindly best reports best...
I have been using rentworks since they were super dos very user freindly best reports best accoynting and claim managment
Pros
Reports
Cons
None
Response from Bluebird Auto Rental Systems
Hello Xahi ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
bluebird review
Reviewed on 2016/12/16
Bluebird is not very intuitive. No ease of use. I completely understand why certain things can't...
Bluebird is not very intuitive. No ease of use. I completely understand why certain things can't be accessed, but what was so frustrating was speaking to one CSR and having them assist us....then having the same issue and another CSR wouldn't help. It needs to be consistent.
Pros
record-keeping
Cons
non-intuitive
Response from Bluebird Auto Rental Systems
Hello Winona ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Customer Service
Reviewed on 2016/12/09
Whenever I have a problem I call and get a professional person to help me with my needs of my...
Whenever I have a problem I call and get a professional person to help me with my needs of my company.
Response from Bluebird Auto Rental Systems
HelloJessicat ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
RENTWORKS
Reviewed on 2018/08/28
Pros
EASY TO USE, EASY TO PULL UP VEHICLES, EASY TO MANAGE
Cons
SO MANY TABS TO FIND WHAT YOU ARE LOOKING FOR
Response from Bluebird Auto Rental Systems
Thank you so much for your feedback, Theresa! Have you tried using the Favorites folder for your most frequently used programs?
You can also use the Wiki to search for any feature or reports. Please visit: https://wiki.barscloud.com
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
This software is great for what we do. It easily helps us in tracking rentals and also...
Reviewed on 2018/02/16
The ability to manage and maintain multiple rental vehicles.
The ability to manage and maintain multiple rental vehicles.
Pros
It allows us to print professional looking contracts that contain all of the required information.
Cons
No ability to "pre-print" the contract prior to the customer arriving to pick up vehicle. We need this for weekend rentals as we are not open on weekends.
Response from Bluebird Auto Rental Systems
Thank you for your review, Brendt!
And there IS a way to pre-print contracts using the Pending Open feature. We will call you to discuss.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software and great support staff. Ideal for a growing rental car company.
Reviewed on 2018/02/09
Making the day to day much easier.
Making the day to day much easier.
Pros
It's ease in renting/returning vehicles is far superior to other programs. It also puts great reports together and makes me look smarter!
Cons
Cars getting locked up by user error and how it will local up if you rent without putting in the dates first.
Response from Bluebird Auto Rental Systems
Thank you for your kind words, Ted!
I will have Harry call you about locked records.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We are so glad we found a program we love!
Reviewed on 2016/12/09
Not only does the program work well but when ever we have a question or concern customer service is...
Not only does the program work well but when ever we have a question or concern customer service is right there to help us through it! It doesn't get better than this!
Pros
Ease of use
Cons
At to times too customizable
Response from Bluebird Auto Rental Systems
Hello Denise ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great Program!
Reviewed on 2016/12/19
Through the short time we've been utilizing RentWorks, we are more than happy with the quality,...
Through the short time we've been utilizing RentWorks, we are more than happy with the quality, functionality, and the Customer Support team.
However, we did run into a small complication. I had a customer who had to exchange vehicles three times but the system only shows the first and last vehicles used. For warranty purposes, all cars used needed to be shown. I contacted BlueBird to see if there is any way to show all the vehicles, unfortunately, the vehicles were not able to be shown.
This was the only issue that we've run into, other than this, we are greatly satisfied with RentWorks!
Response from Bluebird Auto Rental Systems
HelloKerin! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Unfortunately to limitation on the number of Vehicle Exchanges is not in RentWorks Software rather with the form us use to print out contract details and there not being enough space on the form. We have several other forms you can use that will accommodate up to 6 vehicle exchanges.
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Review Source
Overall rating
- Ease of Use
- Customer Support
ACE Rent A Car's review of Bluebird
Reviewed on 2014/06/12
The counter software is very intuitive. The system is organized to mimic the physical rental...
The counter software is very intuitive. The system is organized to mimic the physical rental process, so it makes complete sense as an agent moves from screen to screen. This not only speeds the process of training new employees but allows us to get customers in and out of our locations as quickly as possible. The reliability of the software is also a key factor that we keep in mind. As a large company we can't afford for our systems to be down. We've been pleased that system down-time has been contained virtually to routine maintenance. We have also been fortunate to be able to provide Bluebird with ways of improving their software. They not only listened to our input but put many of our thoughts and suggestions into into their current software platform.
Response from Bluebird Auto Rental Systems
Hello Jason ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
New to Bluebird
Reviewed on 2016/12/09
We are still learning the system, as we are pretty new. The customer support has been amazing...
We are still learning the system, as we are pretty new. The customer support has been amazing walking us through every step, and being close at hand when we need help in a hurry.
We really appreciate the service and the system.
Pros
Just the ease of use.
Cons
Until we get to know the system, it is taking too long to enter information.
Response from Bluebird Auto Rental Systems
Hello Ali ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!