I work with several clients that use Bloomerang for their database. This software is very easy to use and very user friendly. They are very responsive when you have questions or are having issues using their software. I would highly recommend this database software to any organization. I have worked with two other database soft wares and Boomerang has been the best so far.
I switched to Bloomerang about two years ago and this has been a great change. Their customer service and help center is very easy to navigate and a representative responds to your questions within seconds. From step by step instructions on how to pull reports, trouble shooting problems, helping with deleting and importing new constituents, any issues or questions you have they have answer for you within minutes. I love their feature of online webinars that introduce you to their new features and updates. These webinars are extremely helpful and give me the knowledge and information I need to train new employees on this software. Another pro is that they are open to suggestions and improvements. I have sent in a few changes that would make pulling reports easier and updates that will help decrease entering duplicate constituents and they have taken this feedback and acted on it. Several of their new features address the recommendations I have sent them.
What I like least about this software is that it does not auto populate the city and state when you put in the zip code for a constituents account. This is a feature that I was use to using with other software. This was a helpful feature to have that made data entry easier. I am also not in love with their acknowledgment generator because you can not edit individual letters once they are merged into the Bloomerang template. This is a feature I would like to see, because many of the clients I work with like to add a personal touch to each acknowledgment. We are not able to use Bloomerang for this process because to edit each individual letter we would have to generate acknowledgments one by one, not in bulk, which is very inconvenient and time consuming.
My organization was looking to make the switch from Excel spreadsheets to a true donor database. After I was immediately impressed with Bloomerang’s focus on donor retention and all the ways it could help my organization. Bloomerang has been a game changer for my team by providing key metrics in donor engagement, donor capacity and donor retention. It has helped keep us organized and get our fundraising on track. Bloomerang has been a game-changer for us. Not only do we use it for donors, we use it for all givers (which include our volunteers and other community resources). We have found a time-saver in this product! I love that it functions as a CRM tool in addition to the fundraising components. I love that you can customize it to make it work for you, no matter your industry or the complexity of your organization, and still it’s so user-friendly and intuitive! Not to mention, the incredible commitment to education! The free webinars and information are extremely on point and helpful. We are happy to highly recommend Bloomerang any time!
I love the donor-centered nature of Bloomerang and how it focuses on donor engagement. It is customizable, easy-to-use and super intuitive. I am able to easily egment communication to donors and reach them with specific messaging they need to hear. I also love that Bloomerang is constantly improving and has great support. I sincerely appreciate Bloomerang’s knowledgeable support staff and their willingness to take customer feedback seriously. The product team continually makes updates and improvements to Bloomerang based on our suggestions.
It doesn't yet interface with a mass texting or text-to-give software, but I have no doubt that it probably will soon. It is ALWAYS improving!
Our organization moved from Raiser's Edge to Bloomerang just over a year ago. If you are familiar with Raiser's Edge, you likely understand that this is a massive transition to undertake both technologically and fundamentally--but I'm glad we did. We moved away from Raiser's Edge because we needed software that was powerful yet highly intuitive and didn't ship with a price tag that is difficult to justify. A year later, all of my team members are comfortable using the CRM and do so wherever they need to because it relies only on a web browser and internet connect -- no proprietary software or hardware required; no desk to which you're chained. There is a lot of power in Bloomerang at a price point that I guarantee will fit any budget, and the Bloomreang team does a great job of creating a product experience that actually has you celebrating the renewal date because you can cut the check knowing you made an excellent choice. From our first call with the sale's rep and through 12+ months of communication, I have enjoyed our experience with Bloomerang and look forward to many years as a client.
Greater than the Bloomerang CRM itself is the company's incredible support team that is not only quick to respond and meaningfully engage, but does so humanely. Too many vendors staff their support teams with specialists who are technically proficient, but lack the ability to translate their knowledge into kind and understanding support. Without this type of support, clients like me would be left frustrated, defeated and with unresolved issues. Boomerang recognizes that their software AND support team needs to be human, and they do a great job putting this understanding into practice. This understanding is well-implemented in the software itself which requires minimal training to comfortably navigate and use. I am able to train-in team members on Bloomerang's basic functions within 60 minutes, and thanks to the software's intuitive interface, team members aren't intimidated by what they see on-screen, allowing them to explore Bloomerang's functionality on their own. This ease-of-use rings true for me as an administrator, too. Because I can swiftly navigate through the CRM's features, I am more efficient with my time and able to focus on completing projects and tasks without needing to consult a encyclopedia-length user manual. Overall, I have found that Bloomerang's great product and excellent support has elevated our team's ability to do our jobs well. We're not bogged down in the software anymore. We're focused on fundraising.
There are a lot of strategic opportunities for the Bloomerang team to take advantage of as they continue to grow as a company, and an area where I'd like to see growth is with third-party integrations. There is currently a MailChimp integration in the pipeline, but I'd also love to see the door open to platform access through API integration services such as Zapier, which would allow customers like me to easily and securely connect Bloomerang to other key software in use within our department and organization.
I came into a new position and when the company mentioned their donor database it was like they were caught up in a hostage situation. They were stuck in an expensive contract with something they barely knew how to work with. A key component of my hire was that I knew how to work with this big, aggressive, expensive system. What a backward way to think! I had always heard of Bloomerang thanks to their presence at conferences, webinars and experts. To move to a simpler system meant more people could use this tool. So what do I like best? Bloomerang became an effective tool so that more than one person could use the system. Increased functionality meant we could accept online donations and training people became a cinch.
Bloomerang is an excellent tool and I can't see any areas for improvement. One feature several users including myself have requested is currently in development. So Bloomerang listens to their users to offer solutions and keep the platform moving forward. They are patching the holes in the roof and doing the maintenance needed- not making you buy a whole new house to get upgrades.
I came into a new position and when the company mentioned their donor database it was like they were caught up in a hostage situation. They were stuck in an expensive contract with something they barely knew how to work with. A key component of my hire was that I knew how to work with this big, aggressive, expensive system. What a backward way to think! I had always heard of Bloomerang thanks to their presence at conferences, webinars, and experts. To move to a simpler system meant more people could use this tool. So what do I like best? Bloomerang became an effective tool so that more than one person could use the system. Increased functionality meant we could accept online donations and training people became a cinch.
Bloomerang is an excellent tool and I can't see any areas for improvement. One feature several users including myself have requested is currently in development. So Bloomerang listens to their users to offer solutions and keep the platform moving forward. They are patching the holes in the roof and doing the maintenance needed- not making you buy a whole new house to get upgrades.
Bloomerang is ideal for agencies that are looking for a straightforward interface with the ability to customize fields and reports to your needs. Their social media integration, relationship tracking, and interaction fields takes our ability to get to know donors to another level. The import function, once you get the hang of it, is an incredible time saver. The ability to embed online donations via a custom Bloomerang form into our website has increased our online donations significantly. The program is continually improving and the customer service is excellent.
-Pretty easy for beginners to pick up
-I love how you can make relationships between people (very nice to pull up a church and find out what volunteers and donors attend that church or go to that book club) and put people into households
-The giving summary on the donor profile and dashboard is a nice visual.
-I like the ability to create tasks (but it would be nice if they sent you email reminders for deadlines that are coming up)
-The ability to create interactions field is very helpful to keep track of your communications, meetings, and other cultivation items that don’t necessarily include a donation.
-Custom forms, including custom donation forms make it so easy to tailor fundraising campaigns.
-Very customizable reports and fields (we now use Bloomerang instead of paying for Volgistics to track volunteer hours)
-Using Bloomerang stripe with our online donation page is fantastic—Our online donations went WAY up from Paypal.
-Great responsive technical support---we use just the online chats and emails and haven’t found a need for phone support.
-Love that this database is always improving. Our last one did not have that capability, so I think Bloomerang has a lot of potential.
-Also love that it’s cloud based---our last database was not.
-You can link your Twitter feed to Bloom and it will automatically populate tweets that your constituents have tweeted, and it gets added to their engagement level.
-I’m using the import function for more and more things…donation entry, mailing interactions, attendance sheets, volunteer hour tracking. Once you get the hang of it, it can save a lot of time if done correctly.
-Report formatting: All reports export to excel, but it only exports the table and information. It would be nice if it at least included a title (so you remember what you’re looking at), and maybe a time and date it was run.
-Reporting: The new reporting function is very powerful and you can pull great information from it. I do have trouble with how Bloomerang collapses each query. With more complex reports it's hard for me to remember each part of my query when everything is collapsed into a small
-Multiple tributes/notificants (for holidays): You can only put in one tribute per donation right now.
-They need a much better way to input tributes and they also need a way to track and send acknowledgements to people: The honor/memorial function is currently the worst part of Bloomerang…it has a terrible, backwards work flow and a major oversight for nonprofits that process a lot of tribute gifts. Although you can add a “notificant” to a donation, there’s no way to actually send letters to notificants through the letter function. We’ve created a process to notify honorees and notificants manually that works great, but that’s something to keep in mind for folks that process a lot of honor/memorial gifts.
-Special note if you go through the conversion process: When you add a new constituent, there’s a field that Bloomerang populates a date called “Created”. However, when your data is transferred, your original Created dates (if it was tracked in your previous system) will be lost and they’ll all be put into Bloomerang as the date the data was transferred. Bloomerang needs to keep the integrity of the original "Created" date of constituents OR create a custom field to place that information so you can run future reports. [There is no way to use the import feature for us to go back and add this information in, so volunteers are adding it for us].
-Task list: I’d like the task list to show more details to help you know what the task is, and send email reminders. Right now you make a task and then forget about it.
-Letters need to export to word instead of a PDF. We have a pdf editing software here to get around that, but would like to keep our Family House fonts and make minor changes if needed, etc.
-Need a way to catch duplicate records (either with a report, or alert if you're entering an address that's already in the system)
You now have the ability to edit individual letters!
We are a small shop non-profit and because of Bloomerang's affordability, we have been able to transform our fundraising strategies in ways that we could have never imagined. With only three individuals working on the administrative side (Development Associate, Administrative Director, and President & CEO) and needing to raise just over a million dollars each year, we are dependent on the services that Bloomerang provides us.
The customer service team is unbelievably amazing and each and every question is always answered in a timely manner. Each rep takes the time to explain WHY and HOW certain steps are important so that you actually can grow and learn. We just generated our year-end appeal mailing list and on our old reporting program, it took running several reports and then using formulas in excel to remove duplicate records. Countless staff hours used to go into this endeavor but because of Bloomerang and the Bloomerang team, we have our most carefully curated and hand-selected year-end mailing list that we have ever had (at a fraction of staff time nonetheless!) Our team chatted with the Bloomerang staff for 5-6 hours and they answered EVERY SINGLE question. We went from spending 30-40 hours creating this list to no more than 10. For this, we are incredibly grateful.
The reporting features have enabled us to better direct our fundraising endeavors and we can send targeted mailings with tailored asks based off of future giving capacity. Our acknowledgement letters have an incredibly fast turnaround time and this simply was not feasible when we were still using our previous database. The ability to add interactions and notes to our donor profiles have helped us form a better understanding of our constituents and have provided us with the opportunity to develop deeper relationships with our donors. We also love that our online donation forms can sync with Bloomerang so that we are able to quickly detect whose given to us.
The layout and setup of the system is so simple that we can easily have volunteers or interns hop onto the system to help us clean up our database or add constituents. Going back to our earlier point that we only have three people working on the administrative side, it is so important to us that our system is easy enough for other individuals to be able to work on.
Bloomerang came to our rescue and I firmly believe it is one of the reasons that this has been our best year to date!
Ease of use, reporting features, capacity to add custom fields to constituent records, affordability, ease of generating acknowledgement letters, simple and easy--to-use email templates, online donation forms syncing with database
None (no really!)
Can’t even begin to tell you how awesome it is to hear this, Samantha. Your experience is what we hope for and strive to provide to every single Bloomerang user!
Overall, our organization has been very happy with our switch to Bloomerang over 2 years ago. It has allowed us to better track donor cultivation and retention efforts, which means we are engaging with our donors more effectively. It's a great tool for our team as we develop our annual fundraising plans and allows all team members to easily check in throughout the year to see how we are progressing toward our goals.
The database is easy to use and customize. The dashboard provides a great snapshot of how our organization is doing on any given day in terms of donor retention and money raised for any active campaigns. Designing custom reports is straightforward with features like drag and drop columns, and the reports run to screen, so it's easy to tell if you have all the relevant information before exporting data. New features are regularly added, including features based on user-requests.
One of my favorite features is the live chat support. I'm able to connect right away with someone on the support team, they are knowledgeable about the systems and are able to work with me to effectively solve problems, suggest relevant tips or work-arounds, and are pleasant to deal with.
Currently, in the event registration piece of the database, people can purchase multiple tickets in a single transaction, but only of the same ticket type. I'm hopeful that soon constituents will be able to select more than one ticket type in the same transaction (adult & child, member & non-member, etc.).
My organization started using Bloomerang in 2015 when we wanted to switch to a donor management platform where our donation form could be embedded into our actual website (instead of having our donor be taken to an external site). I was immediately impressed with the customer support and ease of setting up my account and importing my existing/past donations. I continue to be impressed with Bloomerang and they address all of our needs as a small nonprofit organization.
Not only is Bloomerang easy to use and navigate, but their customer service is amazing. They are always extremely quick to respond to requests and if I ever have an issue, it is always resolved right away. It allows me to not be worried if something looks off or if an issue arises, because I know I can expect a response almost immediately. I also like the ease of running reports and the variability of the possible reports. I enjoy that I can filter out many details, whether it's regarding donor type or transaction type.
There are a few small kinks that need to be resolved, but I know the Bloomerang team is aware of them. For example, there is an issue when trying to track "Tribute" donations through the platform, as well as being able to review/resend automatic acknowledgment letters to donors. Lastly, I would like to be able to track recurring donations as pledges, but this is not possible with the current platform. All of these are small things compared to the positives that Bloomerang provides.
Overall it has been wonderful to track donor and volunteer information. The email templates are easy to use and scheduling out when I want the email to be sent saves me a ton of time, I love that feature! This system helped us capture constituents that wanted to learn more about us by integrating our newsletter signup on our website to be automatically inputted in our database. Talk about another time saver!
It's user friendly. The support team at Bloomerang are amazing. They help right away with any information you need on how to add something, customize something, etc... I love the webinars they host almost weekly, even if I don't attend them live. I can go back and listen to them. Lots of great information and presenters are wonderful and even send you follow up information. I love how I can access the database from my phone and still have access to all my donor information while I'm out of the office.
Some of the event features are limited. For instance we had to partner with another company for event registration forms because Bloomerang didn't have the function to purchase multiple packages at once. The support team however, did recommend a company that they are integrated with to help us out. I did hear a rumor that Bloomerang will be changing the event forms feature, so hopefully in the future we can do everything through them.
I still value this software for the seamless tracking it does of donors and donations. It has many useful features that help with development in terms of finances. I'd like to see more features for help with program and volunteer development specifically but that doesn't minimize the usefulness of what it offers. I highly recommend Bloomerang for nonprofits!
Online donation forms automatically create profiles in your Bloomerang and those forms can be on our website, our Facebook page, etc. Easy to create web forms for all kinds of uses including donations for specific long-term funds or short-term campaigns. Nice reporting to see what's coming in and the ability to acknowledge donations right from the system with emails or letters. Also like the social media tracking to see who's talking about us and this also feeds into the donor "temperature" which is a measure of donor engagement. You can really identify your true champions! Still learning the system so I'm sure we'll continue to discover useful features. Overall, this is an excellent resource for donor tracking and management.
If a donor is already in the system and enters a one-time contribution via web form that uses different info it will create a separate record which cannot be deleted without calling customer service for back office assistance. I was told it just has to match 2-3 fields but it even created a separate record for me when I entered a web donation using my first name instead of my middle name (what was already in the system) and all other info the same. Also, I wish there was a way to track non-donors well, i.e. volunteers and those we serve. Tried using a web form for a student application but it then required those fields for the entry of all constituents (not just those entered via the form) so we scrapped that plan. Would be nice to be able to track volunteer hours and which programs participants attend then be able to look up attendance rolls via a search on the program name.
Bloomerang is a simple to use database that focuses on fundraising and donor management basics. The user interface is clean and easy to understand. Being able to set up an unlimited number of our own custom fields is great and adding donations in is easy. The ability to design, filter, send, and track emails to constituents from within the system is good. Of all the systems I got trial logins for when researching, it was the only one that was easy to get into and play around with intuitively without watching a bunch of training videos. The online chat support is always fast, responsive, and helpful, and there's the ability to suggest system features and see what features are in the works. It also has a good social media integration, especially with Twitter.
There are some basic functions that the program doesn't have, such as the ability to export acknowledgment letters to Word (you can export to xls or PDf), ability to search for the primary contact of an organization record by name, ability to add documents or other attachments to a constituent record, and notification when a credit card transaction fails. The design features for online donation pages are also somewhat limited so you can't create highly customized giving pages.
Hey Julie, thanks for your feedback! I'm glad that you are enjoying the interface and making use of our support team.
Exporting letters as a Word Doc or another type of editable file was something we grappled early on, and ultimately decided that the potential benefits don't outweigh the drawbacks.
For example, if you made any changes outside of Bloomerang, the letter saved in Bloomerang wouldn't reflect what you actually sent to the donor. To add some personalization, we recommend instead that you export and print the letter in Bloomerang, and then add handwritten notes before sending.
You now have the ability to edit individual letters! No need to export to Word :)
When we started using Bloomerang about 5 years ago, we were coming from an older system. The user-friendly aspect, custom fields, email tool, online giving tools, report building, etc. were all features that were appealing to us and we continue to use and value all these features and more.
Bloomerang is very user-friendly. The reporting tool is great and can basically create anything we need. And if we can't quite get the report right, their support is great to help. We use their email tool for mass emails, create thank you letters, accept online donations, accept event registrations, etc. Great to have all of these features in the same place.
No major complaints.
Just a few small things here or there, but there have been a number of great changes and additions in the time we have used Bloomerang, so I'm holding out hope for things to come!
One thing I would like to see is a better way to handle memberships. We have both members and donors who support us. We have created custom fields to record member dates, etc, but would love to have expiration dates that automatically update (for example) instead of having to do it manually; or be able to easily sort a constituent's timeline to see when member dues were paid.
I hope this new generation of fundraising software continues to be open to suggestions from users and builds on this excellent product.
There are many features of the software that I appreciate. It is user friendly and has excellent help guides and videos. The techs must be teachers. The guides are written in clear language and easily understood by those who can follow directions.(Not all have patience to follow directions.) I paid for additional help and never needed it! The staff are ready to help and are just a phone call away. And, occasionally, they call just to see how things are going. A nice touch. Lastly and important for new organizations, the cost is reasonable and special discounts are available for new not for profit organizations. The cost gradually increases as the number of accounts are added to the system and additional funding is secured. And, I almost forgot, this system has enabled me to have a fully integrated platform for fund-raising, a goal I had from the beginning.
I would like to see a few things adapted for those of us who do a lot of grant writing and track foundations, but the company is open to suggestions from those using the software and often report adaptations made in response to suggestions from users. I have much more to learn about the features of this product.
This software is easy to use and has many customizable features that allow you to keep track of donations and donor profiles.
It has a user-friendly interface with a lot of functionality. There is an ability to customize many of Bloomerang's features so that you can properly record and track donations and gifts to your organization. For example, we have customized the groups categories to include how many years each donor was involved in an annual event we host. These features not only enable us to keep track of donations, but to pull more detailed reports that we can then use for targeted marketing campaigns.
I have a few complaints about the software's features although they may be considered as "areas for improvement" since they stem from my experience with other softwares' features. The first is an autofill for city/state based on zip code. It would also be helpful is the reports had the option to be organized by time data. When exporting acknowledgements using Bloomerang's template, they automatically convert to PDF which does not allow users to edit letters individually (for this reason we export to Excel and mail merge individually).
The entire conversion from ETapestry start to finish was flawless. Bloomerang's Support Team is excellent - top notch! We were supported throughout the onboarding process and continue to be - we've been using Bloomerang for over a year now. Our CEO is finding the data she needs! Our donor timelines are accurate and we are connecting with our constituents effectively. The Benevon partnership and integration with Bloomerang has changed the way we fundraise. Integration with QGiv is about to take our peer-to-peer fundraising to a whole new level. We can't thank Bloomerang enough!
Bloomerang is the most user friendly, well thought through, and supportive experience we could have ever asked for or imagined. Even our CEO is able to use it! From our donors to our participants and volunteers, we are able to manage all aspects of our mission. Bloomerang is out in front of us developing new and innovative ways of managing our data and we are so very grateful. There are new features and partnerships in place before we come to realize we need them. Training is awesome; chat help is outstanding. Couldn't be happier!
I only wish I had more time to spend sharing our Bloomerang experience with others. It has changed our organization. We can now rely on our data! From our experience, nothing compares. It's been the perfect solution for us and it's only getting better as we grow.
We are able to track our donor relationships in a more dynamic and fun way and use tools to target our marketing and solicitations while building the results of our fundraising and events.
Very intuitive. Great graphic display and geared toward building and tracking donor relationships. All the information we need without excessive bells and whistles that would not be used. Good flexibility in creating reports that are easily cloned and updated for future needs.
As one who is not prone to read instructions or take online tutorials, I think the only "con" is my own impatience or need for instant gratification in using all that Bloomerang offers without wanting to go through the learning curve alone. That being said, that is what I and my associates like most...the ability to call customer support (a subscription service) any time to walk us through reports and share shortcuts to expedite our project. 100% of the time the person on the other end is professional, courteous, available, patient and focused on training us in a manner that is not demeaning or pedantic. There is never a long "hold" for support , they speak clearly, and take their time.
We are very pleased with the product and spent about six months researching other platforms. We chose Bloomerang for price, emphasis on cultivating prospects, customer services, and ease of use. Even almost a year later and they are still treating us like they haven't quite won our business yet!
We absolutely love the software! The price was of course the best out there, but the customer service is out of this world. We love how Bloomerang is CONSTANTLY improving their features and have already implemented many of our request. They listen and execute in a very timely manor. The conversion ran a lot smoother than we anticipated and when we ran into hiccups the staff was there to ensure our happiness. The ongoing training has been very beneficial and the fact that the videos can be watched at any time is definitely a plus.
There are a few glitchy things, but nothing that is a game changer. The most common for us is not being able to modify letters before printing,but rather going into the profile and modifying and then printing; searching for tributes or adding new ones within a transaction, rather than going into the tribute field and adding the new one and then going back into the transaction to add the just keyed tribute; selecting more than one tribute for a transaction; no batch feature yet, but it's in the development stage.
Bloomerang does listen and have implemented several of the items I've requested and many more.
Customer service is second to none. I feel as though they care about my success and the success or my organization. I rarely call or email customer service as I don't need to, but when I do, they serve us well.
Bloomerang delivers. Being in the development field for more than 10 years, I was skeptical because so many donor software companies show you an "easy" tutorial on how to use the product, but when you get it and start to use it (or try to use) they would NEVER do what I needed them to do. Bloomerang was simple to use from the beginning. Things make sense with Bloomerang. I am already over working my brain to raise money...I shouldn't have to do it to run queries and manage my data. Bloomerang has taken the guess work out of donor management.
That I took so long to use it/find it!
I will say that I know I am not using Bloom to the fullest. And even with not using it to the fullest, I am still getting waaaaay more out of this software than any of the other 7 others that I have used. I need to take time to utilize more of the features that Bloom promotes to make my job easier.
This application replaced dozens of spreadsheets I used to use. I had looked other products that were less robust and way more expensive. The company offers lots of tutorials, videos, webinars and classes that are very helpful.
I am happy with this app and anxiously await a better email module. I just wish I could better engage my board to use it for donor interaction logging.
Bloomerang is a very well thought out application. The database and the reports generated from team or in valuable to our organization. The custom reporting is very easy for someone with an IT background searches me, but should be fairly easy for anyone to use. It has been a lifesaver for my organization to have this product which was at a very affordable price. It is continually improved with new features, many at user request. Customer support is top notch.
The email module does not create responsive emails. This feature is seriously lacking in modern usability. I tend to use email via another email client and take advantage of the BCC feature, which copies the email to Bloomerang and attaches it to the constituent’s record.
Initially, Red Clay Rescue's database was a poorly designed spreadsheet. I could not add enough features to maintain our rapidly growing donor base. Our budget was very low and we were only 3 employees--none of us particularly skilled with the internet. We found Bloomerang through a fundraising consultant and it has been a true blessing. It is very affordable and the features are to numerous to name. Now all of our critical information is organized and at the ready in a keystroke. New features are added frequently and the tutorial videos are so detailed that anyone can use this database. I can't foresee any reason to ever switch from Bloomerang.
The tutorials are my favorite feature. I am a one person office without a great deal of computer experience. At first I was intimidated by all that Bloomerang offered, but the tutorials are so detailed and specific that even I could use this program with relative ease. And because they are available 24/7, help is at the tips of my fingers! It is also VERY affordable for a low budget charitable organization.
Like any database, this one does take time to learn.
I've done several database conversions and implementations in my nearly 20-year career in nonprofits, and without a doubt, the folks at Bloomerang made it fast, easy and seamless. After researching several solutions for donor tracking, we settled on Bloomerang because of it's robust features, customization ability, pricing and training options. Little did I know just how much I would gain from this product! Our implementation manager walked us through the entire process, and once I handed our data over to her, within just a couple short weeks she had all of our information uploaded, customized and ready to roll! I didn't even have to go back to them with any changes, corrections or adjustments! They actually got it right the very first time (something I've never had happen in the implementations I've managed before)!! Since start up, we've found it easy to further customize our data, enter and track donations and new constituents, and format and use the online forms for registrations and donations. There is a huge library of pre-recorded webinars to help with training, and their customer service department is very responsive. Plus they have regularly scheduled webinars to help you with all-things development and fundraising - not just webinars to tout their own products, but knowledge that can really help you take your fundraising to the next level. I'm so happy we chose Bloomerang for our donor management software. It's a software solution we won't have to worry about out-growing - the customization of the tracking and reporting will make it valuable and useful to us for years to come. This has been one of the best decisions I've ever made!
Easy online forms for donations and event registration
Excellent training and customer service
Easy reporting features
Tons of features at a budget friendly price
Honestly, I can't think of any!
As a customer of Bloomerang for the past 3 years, their customer service always exceeds my expectations. Whether in an on-line chat or over the phone, their knowledgeable customer service representatives quickly respond to any questions I have. For example, when preparing a report of a segmented donor group, Bloomerang was able to help me through the process in a manner that allowed me to run these reports independently in the future. Their commitment to satisfying their customers is evident in the continual enhancements made to their product.
Love that we have the ability to have multiple online donations pages that are tied specific campaigns but would like more flexibility with the online donation page.
Hi Cori! Are you looking for more flexibility in terms of style or functionality?
As far as style goes, having a security certificate (SSL) on your site allows the form to show up directly on your site and inherit the look of your site. If you don't have that SSL, you can still upload an image and style sheet to the Bloomerang-hosted version of the form.
If you are looking for functionality beyond the standard form, you might consider self-hosting the form. The sky's pretty much the limit when it comes to self-hosted forms. :)
Our mid-size foundation was able to replace Network for Good (formerly used for online/web donations and event registration), Constant Contact (weekly newsletter), and Exceed (old donor database) with the all-in-one functionality of Bloomerang. By self-hosting our web forms, we now present a more cohesive front to our constituents. We can do more in terms of donor segmentation, tracking of interactions, staff task assignments, and reporting. Overall, we've been very pleased with our new CRM (though we still use Greater Giving for our annual fundraising event/auction).
Dashboard offers at-a-glance analytics on donor retention and campaign progress.
Conversion to Bloomerang takes more time than some other CRM vendors, but it is seamless and you have a dedicated Conversion Project Manager.
Easy to manage Donor Profiles, and ability to do versatile donor segmentation.
Decent Letters and Email marketing capability. I have found Bloomerang easy to use for our weekly newsletter.
I like the Reporting capabilities, though the filters can get confusing.
Great training webinars.
Mostly small things, such as the inability to customize the dashboard or upload a letterhead template.
Cannot generate a donation acknowledgement directly from the donor's profile or timeline, at the time of gift entry.
Also, support is limited to live chat or email. There have been a couple of times when no one answered the live chat and I had to wait for an email response.
The Report filters can get confusing. For example, if running a Transaction report and you want to exclude certain constituents, you have to know how to get to those filters.
Event Registration has some limitations, including the ability to limit the number of tickets for sale.
Bloomerang helped us solve the biggest problems, which were 1) access by multiple users and 2) availability of software ANYWHERE. Being able to use the software in Tanzania (where we work) has been a huge benefit.
Any small nonprofit that doesn't exactly fit the typical database mold can benefit from Bloomerang. You can make it what you want. The letter and email features have hugely strengthened our donor communications and improved our donor retention rate.
Having an unlimited number of customer fields available has been fantastic; we always wanted more in our previous database. We were also able to canceled our email marketing software (which wasn't user friendly) in favor of Bloomerang's integrated email functionality.
Several items from my wish list have been added over the past two years. (Yay!) Right now, the ability to print individual envelopes directly from Bloomerang is #1 on my list. That's the only important element that I feel is missing from Bloomerang.
I've used multiple fundraising databases over the years, and Bloomerang is my favorite. It's easy to use, customer support is outstanding, and it integrates our online donation platform, fundraising software, donor retention score, and e-mail marketing all in one piece of software. Bloomerang is a critical member of our fundraising team! The user interface is great, and the software is very easy to use. One of my favorite aspects about Bloomerang is the quick access to customer support. The online chat feature is wonderful, and the Bloomerang support team can even access our database remotely to help with any questions we are having setting up reports, e-mails, etc.
The user interface is great, and the software is very easy to use. One of my favorite aspects about Bloomerang is the quick access to customer support. The online chat feature is wonderful, and the Bloomerang support team can even access our database remotely to help with any questions we are having setting up reports, e-mails, etc.
It would be helpful if I could tag multiple donors in a note and/or task.