FieldEdge

4.2 (304)
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The #1 Field Service Software for Home Service Contractors

Overall rating

4.2 /5
(304)
Value for Money
3.9/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support
4.4/5

80%
recommended this app
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304 Reviews

Devon
Overall rating
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Customer Service

Reviewed on 2020/08/04

Pros

This product did not answer all of our answers, but FieldEdge was always willing to help! They made sure our needs and concerns were their needs and concerns. Their customer service is excellent!

Cons

They are continually adding features so many features we needed at the beginning they did not have. They now do!

Alternatives Considered

Davisware

Reasons for Choosing FieldEdge

The system was clunky. They also continued to want more and more money in order to get the system to work for us. It definitely did not meet our needs.

Reasons for Switching to FieldEdge

User interface ease of use customer service willingness to find ways to make it work for our company
Lee Ann
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great HVAC Software

Reviewed on 2021/10/29

Billing time has been cut in half / Technicians paperwork has been cut by 80% no need to type a...

Billing time has been cut in half / Technicians paperwork has been cut by 80% no need to type a book out just to send an invoice / Being able to do a quote and then it turn into a job once accepted cuts out double work

Pros

Mobile App we needed our guys out in the field to be able to access information on their phones

Cons

Not being able to put pictures on the proposal when the demos show proposals with pictures

Alternatives Considered

ServiceTitan

Reasons for Choosing FieldEdge

Servicom was a great software and we used it for over 25 years but it did not have a mobile app

Reasons for Switching to FieldEdge

Product capabilities, Cost & Customer Support Promised
Ryan
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Be Thorough with Onboarding

Reviewed on 2020/05/08

Our contact with our onboarding agent was abysmal from day one. Receiving a response typically took...

Our contact with our onboarding agent was abysmal from day one. Receiving a response typically took 2-3 days or up to a week unless we made multiple attempts. It came to a point where I started keeping track of when and how many times I contacted them before I received a response. Responses were frequently, "I'll get back to you on that" with no follow up. I also kept a list of questions they never answered.
We were advised by our FieldEdge salesperson to switch to Quickbooks Online before signing up with FieldEdge for ease of use. When data was transferred from QBO to FE, NONE of the costs for our 2400 items in the system transferred over. Sales prices carried over just fine. Each time we do a quote or invoice, if we want to track profitability or markup on items sold, we literally need to look up each individual item and manually enter its cost. We are six months into using this software, and we have had this issue escalated to a different department, escalated to a different team, escalated to their Tier 3 development team, you name it, yet the problem persists. "It seems we have encountered a bug"
We have been offered discounts because of this issue, but honestly, if we hadn't invested so many thousands of hours and tens of thousands of dollars into this software, I would be happy to pull the plug.

Pros

The dispatch board is nice, techs can update their work orders and we can see their status in real time (generally).

Cons

LEARNING CURVE - DO NOT underestimate how much time you will need to learn this software
We seem to be an outlier since most reviews rave about their customer service, but our onboarding agent was less than responsive to our questions and attempts to contact him, and he definitely did not provide us with adequate information or learning tools.
If you have concerns, make sure they are addressed in a timely manner before you make your final decision, otherwise they may never be addressed.
It is VERY expensive per month per user.
Our business is open 7am-5pm. Their support team has a habit of calling between 5pm and 8pm, but never when we are actually in the office to answer calls.

Response from Xplor Technologies

Hi Ryan - We are really disappointed to hear that this was your experience with onboarding and we certainly hold ourselves to higher standards than what you described here. A member of the Customer Success team will be reaching out to you to talk through these concerns in more detail. We truly value your honest feedback and will be sure to pass it along to the appropriate teams so we can continue to make improvements in these areas.

Erin
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FieldEdge transformed our business

Reviewed on 2020/01/13

Since day 1, working with FieldEdge has been a delight. Every person we have encountered has been...

Since day 1, working with FieldEdge has been a delight. Every person we have encountered has been positive, knowledgable and helpful.

Pros

The ability to manage the entire customer experience from lead to invoice all the way into quickbooks has streamlined our workflow and allowed us to take on significantly more work. Our success manager and the tech support teams are phenomenal.

Cons

The software is still lacking some features to be able to manage larger more complex quotes and project management.

Response from Xplor Technologies

Thank you so much for your kind words, Erin. We really appreciate you taking the time to share your FieldEdge experience with us.

David
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Wonderful Software!

Reviewed on 2020/01/16

We have become more more efficient using this software. The people at FieldEdge are incredible...

We have become more more efficient using this software. The people at FieldEdge are incredible and very, very helpful.

Pros

Ease of use, tracking ability, reporting, integration with Quickbooks

Cons

Connector between FieldEdge and Quickbooks

Alternatives Considered

Intuit Field Service Management

Reasons for Choosing FieldEdge

FieldEdge purchased ESC and it made sense to switch to the next software

Reasons for Switching to FieldEdge

Cheaper, familiar with the FE people, provided our company with everything we needed

Response from Xplor Technologies

David - We love hearing that FieldEdge helps you become more efficient! Thanks so much for taking the time to share your feedback on our product and teams.

James
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not user friendly

Reviewed on 2022/05/17

Tech support was terrible. The implementation took forever. I was not delivered what was promised....

Tech support was terrible. The implementation took forever. I was not delivered what was promised. Now trying to get our of the service agreement from which they are not allowing.

Pros

Quick books integration works adequately.

Cons

Completely not user friendly. Tried several times to work out some of the bugs. Difficult to schedule from mobile app. Was promised flat rate pricing, ended up with old pricing pulled off quickbooks. Pretty much useles.

Alternatives Considered

Service Fusion

Reasons for Choosing FieldEdge

Needed a program that was user friendly and integrated with quickbooks.
Matthew
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Not Impressed at All

Reviewed on 2020/07/27

Not impressed at all

Not impressed at all

Pros

If you are week on computers and just need a super simplistic software to schedule a couple of guys then this software will probably be alright for you.

Cons

The lay-out of this software in the desktop and mobile environment isn't that good. This software also wants a lead technician on every job. There fore if you schedule a helper and you accidentally close your work order before he does, it locks the helper out of the work order. Whomever built this software probably wasn't involved in the air conditioning trade or for that matter just running a service type of business. I'm not impressed at all.

Peter
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good experience

Reviewed on 2021/11/19

It is my main location during the business day. The AP side is still mostly in Quickbooks. The...

It is my main location during the business day. The AP side is still mostly in Quickbooks. The customer side is mostly in Fieldedge.

Pros

It is built around the service agreement part of my business. The reminder feature is 1st rate.

Cons

I chose to start during a busy period . This is not advisable as there is much to learn.

Emmett
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Software

Reviewed on 2020/08/19

Pros

-Easy invoicing
-Easy item search
-a lot of compatible software for CRM, Accounting software,tracking, etc.
-Simplistic

Cons

-Can be finicky after an update.
- Jobs feature could be improved it doesn't track cost like we would like it to.
-Can't place stock orders. All PO's have to be connected to a customer.

Verified Reviewer
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Accounting nightmare

Reviewed on 2022/09/16

Customer service wants to be right everytime you call and are willing to try and prove you are...

Customer service wants to be right everytime you call and are willing to try and prove you are wrong only to get back on thephone and say yes you are right.....

Pros

Integration with QBO and QBO payroll is seemless. We have been able to accuratley add expenses and OH to jobs and we now know what a job actually costs us in real time.

Cons

REPORTS! lack of reports, inability to run the report we need, all the filters are there but not on the pages you need. When we were being sold the product - the sales person answer to all questions was QBO will give you the report. In actuality QBO will not give you the report. We need commission reports. we need to be able to quickly see what isn't invoiced. Can we save the report we just created... NO because we are only given 5 saves

Response from Xplor Technologies

Hi there,

Thank you for sharing your experience with us. We apologize for any inconvenience. We would love to gather more information and connect with you so we may better assist you.

Please feel free to contact us at [email protected].

We look forward to connecting with you soon.

Richard
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Field edge is great.

Reviewed on 2023/04/14

I like it very much.

I like it very much.

Pros

Dispatching, Field integration with quick books Invoice. Quotes and and receipts for customers.

Cons

We will see what ma come in the future. I am looking forward to seeing what comes up next.

Response from Xplor Technologies

Hi Richard,

Thank you for taking the time to connect with us and for sharing your experience. We are happy that you are enjoying FieldEdge!

Robin
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Fieldedge is a bad bet

Reviewed on 2022/09/08

The tech they hire are nothing but phone answering receptionist. None of them are trained on the...

The tech they hire are nothing but phone answering receptionist. None of them are trained on the product. they don't even know where to direct you to installed their apps. they hire these kids out of school with no IT training and expect them to support their customers. I have a BS degree in IT and been in the field for 30 years. these kids has no knowledge in the IT world. the can BS the non IT people but when they hit someone knowledgeable in the field they state they have to have someone to call back. 3 to 5 business day later still no call. I have now been waiting for about 3 weeks to get me connector work with QB. that mean no billing info or Payroll info going to QB. I have my personally doing excel sheets for payroll. But they still expect to get their payment. I just received a call from [SENSITIVE CONTENT] that told me I need to be nicer to the tech that is wasting my time because he is lacking training on the product. I told him he needs to get better training because your customer are paying their personally to talk with him and spend dollars doing manual excel sheets for payroll

Pros

not much. None of there modules live up to exceptions. falls short on all of the product.

Cons

The software has a connector app that must be running on another box and it goes off line every time the software has an upgrade. then I have to spend the next two days trying to get the fieldedge tech on the phone. The product must be installed by the fieldedge tech because they must enter a code and password.

Response from Xplor Technologies

Hi Robin,

Thank you for taking the time to share your feedback with us. Please contact us at [email protected] so we can gather more information and help you in any way we can.

We look forward to connecting with you soon.

Angie
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

[SENSITIVE CONTENT HIDDEN] is the best!

Reviewed on 2021/09/22

I think over all this program/ software is good it is not the greatest one out there yet [SENSITIVE...

I think over all this program/ software is good it is not the greatest one out there yet [SENSITIVE CONTENT HIDDEN] is fantastic, we appreciate all she does!

Pros

I have been using this for almost 2 years now at my company and there are somethings that it would do to make it better. The thing that I like the most is the fact that it remains me to call the customer when their maintenance is due.

Cons

I think the system could be better by creating a Mach maintenance (QUOTE) plan to send to the customers to show them what will be their plan with pricing and have them electronically sign the agreement with accept or decline option, as well as the system take off the % off the plan when scheduled.

Bobby
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Perhaps it will improve in the near future

Reviewed on 2020/09/18

FieldEdge overall is trying to be relevant but they may have grown too fast to create an actually...

FieldEdge overall is trying to be relevant but they may have grown too fast to create an actually well thought out and functional product. They charge for their product as if they are #2 (just after service titan). Unfortunately they aren't even in the top 5 for service products. They really need a moment of humility to really step back and humbly critique their own product and then spend the following 6 months fixing all the absurd limitations they've built into it.

Pros

The product has a few nice features. The dispatch board is nice in that it shows when a technician is traveling to an appointment, working or completed. The membership section is decent as well.

Cons

The product is not designed very well and the onboarding staff [SENSITIVE CONTENT HIDDEN] seems more concerned with defending the product versus attentively listening and understanding folks who work in the industry day in and day out. As such, I'm not certain that proper feedback is flowing through to the developers as some of the features of the product are simply not well designed nor flexible.
For example:

- you cannot click on a time slot in the dispatch board to initiate a scheduled work order/job.
- when you e-mail a quote to a customer the customer has no way of approving that work order. They simply have to respond to the e-mail saying that they agree to the estimate. Every single solitary competitor of theirs including very small companies have the ability to do this (jobber, housecallpro, service fusion, service titan, mhelpdesk, you name it).
- You have no way of copying an existing estimate to another customer. Again, it's almost certain the folks developing the product are in the dark on how important these basic functionalities are (and again, literally every competitor has this capability). Their response? You can use assemblies. Nope - that doesn't resolve the problem.
- You are unable to create new employees in fieldedge. The only way you can create users is based on full time employees you have built in quickbooks. HUH?? Yes, i'm serious. Therefore, if you have a contractor (who is not an FTE) you will have to build him in quickbooks as a W2 employee.

Bruce Jr
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Great All Round Dispatching Program.

Reviewed on 2010/08/12

Overall this is a great program that really helps manage time and perform a good assessment on how...

Overall this is a great program that really helps manage time and perform a good assessment on how to serve the client. It holds a lot of info and is a great time saver. There is some time to learn up on the system, but as you use it you see the reasoning and it all fits together. The other good thing I like about this program is the great support and friendly staff. They always answer even the smallest question I have and take the time to help me understand the answer and walk me through it. I am not too savy a computer guy so support to talk to a real person is a must for me. Also these guys listen to our real life experiences out here. They take into account our suggestions with each new update or version. This is important because our environment changes all the time and there is always a newer way to do somehting. This is a good all round product and I highly recommend it.

Pros

Cons... ( Did not have enough room in the Con Section) (See Iver all Recommendation for Pros)

As a dispatching program it would be nice to have a fleet management system. A log to keep track of VIN #, When Tabs are due, Maintenance is due, Truck #, Driver during periods of time, Repair and service Types and dates, ect...

Since there are so many tax variations within the service are we dispatch to it would be helpful that the tax % would print on the dispatch and visble on the dispatch screen. We spend the time inputing the tax codes in the system and then applying it to each dispatch, this would be a good field to add.

Cons

Cons Continued...

Reports are good, but I have noticed that we enter a lot of information on jobs that we cannot sort reports on. For example:
When we breakdown an invoice into ESC we enter the resale of: Labor, Subcontractors, Material, Equipment Fee, Permits, Trip Charge, Rentals, and probly a few other catagories depending on the job....
But the report I would love to run, but can't is...
Each technician's production by department in:
*Labor
*Rentals
*Material
*Sub Contractors
*Equipment Fee
*Trip Charges
* And so on

Also, the paging system is nice... unless you have to page a group of people. It would be great to be able to send a page to just my plumbers with one button or just my HVAC techs or just ....

susan
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Disappointed

Reviewed on 2019/11/12

Very hard to deal with, they correct you on the phone, refer to the contract continually and the...

Very hard to deal with, they correct you on the phone, refer to the contract continually and the emails that I did not receive personally. Feeling bullied

Pros

Nothing about this program now that I have been lied to and bullied

Cons

They did not deliver what was sold as per the salesperson, now they raised their prices to more than double. I bought ESC before they had Feild edge, tried to get me to switch, I wouldn't switch since? I had just bought ESC. Now the prices I have been raised more than double. I bought the program so that I wouldn't have monthly payments like other programs and services. That was the selling point. But now my tech support prices have been increased and my per tablet prices from went 15 per tablet to over 45. ESC reached out but were complete jerks!! Basically, saying it was my, fault for trusting their salesperson. That I was informed of the price increase when they send the email to an old email address.

Response from Xplor Technologies

Hi Susan! Thank you for providing your feedback! We are very sorry to hear you had this negative experience. You are always welcome to contact your CSM or contact us at [email protected] for support.

Leslie
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great platform for automating the administrative end and field tech end of a growing business.

Reviewed on 2020/01/15

Pros

The program is very user friendly as is the onboarding process. Easy navigation within both the mobile version for our field technicians and also within the office user license on the admin side. Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks....there is usually always a better suggestion through the Help Center. Our [SENSITIVE CONTENT HIDDEN] has been fantastic with his responses also. He has been very helpful assisting us with custom reports and always very quick to respond to any email I send. He's definitely an asset!

Cons

I do feel that reporting could be a bit more interactive; I feel like there should be a way for each company to customize the data they need to see daily for reporting purposes, such as an all inclusive KPI section on the dashboard.

Response from Xplor Technologies

Thank you so much for taking the time to share your feedback and suggestions with us, Leslie!

Stdve
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

FE by Steve Moore

Reviewed on 2022/10/16

Finally slowing down so we can work on better understanding , implementing and trying to get some...

Finally slowing down so we can work on better understanding , implementing and trying to get some issues worked out

Pros

Paperless invoicing and link to pay from invoice

Cons

Disappointed in the jump from ESC to FE. Several important HVAC fields N/A in FE like filter info, belt info, zone name most houses have multiple equipment zones. Onboarding seemed hurried. Pulled trigger in Jan finally got up and running March 17.

Response from Xplor Technologies

Hi Steve! Thank you for taking the time to provide feedback. We are so glad that you are enjoying FieldEdge!

Should you need assistance with anything, please do not hesitate to contact us. We're here to help!

Witni
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very pleasant and dependable

Reviewed on 2021/10/11

Very good experience overall with them. They are very helpful and make things easier to navigate...

Very good experience overall with them. They are very helpful and make things easier to navigate and always willing to help and if there is a problem they are there to fix it in a well timely manner.

Pros

They have the best customer service. They are always making new features to try to make the software easier to use for us. Always considering our needs when building the software.

Cons

Would love to see an address validation when adding a new customer.

Jordan
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

support is the real issue

Reviewed on 2020/01/29

negative. have been ignored for 30 days at a time. when "help" calls no solutions are offered

negative. have been ignored for 30 days at a time. when "help" calls no solutions are offered

Pros

the program could be useful if it could be ran.

Cons

everything takes 20 extra steps to complete
support is useless
techs hate it
information is lost
connection with quickbooks is a major issue
WHAT YOU ARE SOLD IS NOT WHAT YOU GET.
SUPPORT IS A JOKE
NEVER FIX ISSUE UNTIL YOU ARE UPSET THEN MAKE YOU THE BAD GUY FOR BEING UPSET.
they keep shoving their satisfaction rating down the throats of customers, when really people are stuck with them because they spent all this time and money on the program

Response from Xplor Technologies

Hi Jordan - We're disappointed to hear that we failed to meet your expectations. After escalating your feedback, we understand that you spoke with a senior member of our Customer Success team yesterday in more detail regarding these concerns. Thank you for bringing this to our attention and we hope to make things right moving forward.

Beth
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best decision we made 2 years ago!

Reviewed on 2019/01/25

We were using a very old software program with a lot of manual entry. We have been able to manage...

We were using a very old software program with a lot of manual entry. We have been able to manage our technicians much more efficiently. Invoicing is streamlined. A lot of statistics we used to guess about are now tracked with FieldEdge-which is so important for growth! We are able to see what advertising truly works and what is ultimately a waste of money and effort! I looked into a lot of programs and have to say there isn't anything I regret about our decision! And the icing on the cake is the customer service. Hands down best of any of the many companies I deal with on a daily basis. Responsive and thorough. They have also integrated with other platforms which is great for having everything in one place. Can't wait to see what they have in store next!

Pros

Ease of use. Reliability. Ability to customize like no other software out there. Consistently listening to their customers recommendations and updating. Best value for price!

Cons

If you can call it a con? We are busier than ever as it has streamlined so many ways we operated that we are able to mange our technicians much more efficiently!

Response from Xplor Technologies

Our teams love to hear feedback like this, Beth! Thanks so much for sharing. We are lucky to have customers like you!

Beth
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best company out there hands down on every level!

Reviewed on 2018/02/26

We moved two customer databases when switching to FieldEdge. We had many duplicates due to our...

We moved two customer databases when switching to FieldEdge. We had many duplicates due to our trying to merge these to databases over the past few years-all prior to FieldEdge. Take the advice of FieldEdge and the time to clean up as much as you can prior to going live. It really made a huge difference for our company!

Pros

Everything! I looked at a lot of companies for a few months before choosing FieldEdge. Their product overall is excellent and constantly getting better with customer suggested updates all year long-yes! They listen to us little guys! Support is superior compared to any other company I have dealt with professionally! Price point-they cannot be beat for the product they offer. Period. The ability to customize so many features within the program truly shows that FieldEdge is dedicated to making a product that works for all types and sizes of companies-you won't find this elsewhere!

Cons

The only con I have is that we have not slowed down enough to fully explore all the extras that make FieldEdge so much more than just a dispatching program! Customer Recall Management, Tracking aging equipment for targeted marketing. These are all things that we cannot wait to begin! And the list goes on and on!

Amber
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Satisfied Customer

Reviewed on 2019/03/20

CSR was a valuable asset to our company. Her kind manner, determination to solve problems quickly...

CSR was a valuable asset to our company. Her kind manner, determination to solve problems quickly and knowledge of FieldEdge is exceptional. At times the learning curve with FieldEdge became frustrating, yet She remained calm and patient with our team and provided solutions. She periodically checks in on us even though we are fairly self-sufficient, inquiring about our satisfaction and still offering assistance. We appreciate the support Alyson provides.

Pros

FieldEdge keeps our company punctual with customers and the ability to follow through with commitments. It also helps us track well labor hours and parts on order.

Cons

Our least favorite features at the moment within FieldEdge are 1) inability to change most information in a parts request once it's been marked ordered and 2) unlock technicians work orders on the dispatch board.

Response from Xplor Technologies

Our team loves hearing feedback like this! It's always rewarding to hear about ways that FieldEdge helps make a difference to your business. Thank you, Amber! We look forward to continuing to work together.

Sherry
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Happy with Fieldedge-

Reviewed on 2022/10/13

Pros

Transferring from our old software to Fieldedge was a lot easier than I thought it would be- customer support throughout our transition and to this day has been fantastic, quick response and always helps get the problems fixed-

Cons

Do not like that I cannot print customer notes (previous history)-

Response from Xplor Technologies

Hi Shery,

Thank you for the wonderful testimonial! Please feel free to contact us should you need assistance with anything!

Rose Ann
Overall rating
  • Industry: Public Safety
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Interstate Fire & Safety

Reviewed on 2022/10/13

Pros

Easy to use; easy to teach new staff member

Cons

Accounting package could be upgraded to a more user friendly version
Credit cards - need the software to add the credit card fee to be added to invoice

Response from Xplor Technologies

Hi Rose Ann,

Thank you for taking the time to connect with us and for sharing your experience. We are happy that you are enjoying FieldEdge!