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Carecenta Reviews

Carecenta

4.5 (54)
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All Inclusive One-Stop Solution for Home Care & Nursing

Overall rating

4.5 /5
(54)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.4/5
85%
recommended this app
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54 Reviews

Doug
Doug
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Health Care Management Software

Reviewed on 2024/03/21

A few years ago, Carecenta was still new for NOVA. There were a lot of features that needed to be...

A few years ago, Carecenta was still new for NOVA. There were a lot of features that needed to be implemented and improved upon. Carecenta has worked closely with me to ensure that we can succeed in adhering to the State's policy.

Pros

User-friendly interface which can be accessed anywhere online without needing to install any software. This allows the users of Carecenta to access their work from anywhere using any devices that allow internet connection. Marketing managers and visiting nurses can go out and get all the work done with just their smartphones.

Cons

Pricey? But no! With all the notable features and the return value from the investment is quite significant.

Alternatives Considered

CareSmartz360

Reasons for Switching to Carecenta

I'm a returning customer. I had a good previous experience.
Geriold
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Administrator

Reviewed on 2024/12/30

The company does an excellent job over the phone explaining everything to us.

The company does an excellent job over the phone explaining everything to us.

Pros

The program is easy to use and the employees explain everything great.

Cons

How to get the Clearing house to register the evv.

Alternatives Considered

Alora Home Health

Reasons for Switching to Carecenta

We choose the system because it was easy to use.
Brian
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Value! A must have

Reviewed on 2025/02/25

My experience with Carcenta has been great. Excellent value!

My experience with Carcenta has been great. Excellent value!

Pros

Carcenta handles so many aspects of my business, I do not know what we would do without it!

Cons

I would have like to have a way to configure intake forms and have it port directly into account, but this is not a big deal

Alternatives Considered

HHAeXchange

Reasons for Switching to Carecenta

Carecenta was much more affordable, and had a much simpler user experience
henry
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

EVV issues

Reviewed on 2024/07/05

schedule calendar and P schedule module is perfect. Otherwise, EVV and duplicated authorization...

schedule calendar and P schedule module is perfect. Otherwise, EVV and duplicated authorization issues always confuse us.

Pros

The quick response to the current issues.

Cons

EVV issues. Overtime above 2hrs not show up in the schedule. +0.25~1.75hrs shows well.

Response from Carecenta

This is not an EVV issues. It is Carecenta feature by design: Late EVV sign-ins via GPS or Telephony calls are an exception that is brought to your staff attention by highlighting the visit box in orange. Office staff would need to process the exceptions. Carecenta won't be validating such item automatically. We hope this helps

Jessica
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Carecenta

Reviewed on 2024/12/06

Great! Since starting its been a smooth transition.

Great! Since starting its been a smooth transition.

Pros

I like how easy it is to navigate and search clients.

Cons

Sometimes when looking up clients last names their profile doesn't pop up and you have to type in their ID number.

Sharonda
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome Software

Reviewed on 2024/03/24

I came across Carecenta when my boss decided it was time to change products. Since using Carecenta...

I came across Carecenta when my boss decided it was time to change products. Since using Carecenta my experience has been awesome. The caregivers are able to sign in and out with no problem. I'm able to do schedules fast and it even lets me know when a client's authorization has expired. I'm able to send a message to the whole team with a bulk message. Creating invoices and bulk billing is fast and easy. I love how the caregivers location and all signatures are on the time sheets and how easy it is to export payroll. Lastly, their customer support is amazing. Customer support is very prompt and no matter how long it takes for them to resolve your issue they will be there until it's resolved, they are very patient and remain polite the entire time. They go above and beyond for their customers, making sure to leave the customer happy and satisfied with their services.

Pros

What I like the most about Carecenta is the caregivers having the opportunity to use telephony if they have trouble signing in.

Cons

I have been using Carecenta for almost three months and so far I don't have any cons to report.

Nakeisha
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Experience

Reviewed on 2025/01/17

I am enjoying learning and navigating the system

I am enjoying learning and navigating the system

Pros

How I can navigate the dashboard and the detailed information about clients and employees.

Cons

This is my first time using the software.

Alternatives Considered

CareSmartz360

Reasons for Choosing Carecenta

The system was running slow, not capturing signatures of clients and employees.

Switched From

Caretime

Reasons for Switching to Carecenta

The integration and easily navigation system.
Gabrielle
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CareCenta User Review

Reviewed on 2024/03/01

Pros

We love that it is very streamline and an easy software to use overall. We desperately needed something that was more user friendly and would help our day to day tasks remain organized and easy to complete!

Cons

We as a company have not ran into any issues or things we do not like so far!

Bridget
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

New System is Good

Reviewed on 2024/03/21

I like Carecenta and the transfer from Salesforce has been good.

I like Carecenta and the transfer from Salesforce has been good.

Pros

The new system is simpler and makes the information for our patients easier to access and keep track of.

Cons

Nothing, everything seems to be working the way it should.

Sabrina
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Satisfied Customer

Reviewed on 2024/12/12

Overall, it was good once we worked the kinks out

Overall, it was good once we worked the kinks out

Pros

The fast customer service response. If an issue was emailed, the response time was fast.

Cons

My staff had some difficulty with clocking in and out and with the gps tracker feature.

Alternatives Considered

AxisCare

Reasons for Switching to Carecenta

Pricing and set up time which was important.
David
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Adult Day Center

Reviewed on 2024/06/14

We discussed the operational side of things prior to making a selection. Carecenta was easy to...

We discussed the operational side of things prior to making a selection. Carecenta was easy to use, and filled all the areas we were looking to accomplish. There were a few things that we needed that were not in the system, and their staff was able to customize some things for us. Once ready to implement/implemented, their staff was willing to provide necessary training until we reached a level that we were comfortable with. Having used the system for 7+ years, it is simple and effective, and does all that we need it to do.

Pros

Simple and effective
On-going support (if needed)
Cost effective

Cons

Nothing really. Works well for all that we need. If anything, would like to see more sales report data, but overall it does everything needed!

KRYSTAL
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I like CC

Reviewed on 2024/09/23

Nice system, friendly and we can work super fast

Nice system, friendly and we can work super fast

Pros

Everything is easy to learn and use. Clean and organize.

Cons

search section. Sometimes I trying to look for a client and it is hard

madiha
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

best software

Reviewed on 2024/07/19

Pros

User friendly easy to understand and work done in second.

Cons

sometime takes loading time longer than usaul.

Lori
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Adapted to our needs!

Reviewed on 2024/05/28

Has a lot of great features that we hope to implement as we go along.

Has a lot of great features that we hope to implement as we go along.

Pros

We are not a home healthcare services provider but we do provide services and this program tracks our therapists very well and keeps up with their schedule wonderfully!

Cons

Having to enter all the info to get started. It had to be done but once it was, the program worked great!

Carla
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Assistant manager at Gentle Home Care

Reviewed on 2024/10/23

Adding date to the Carecenta platform is very easy.

Adding date to the Carecenta platform is very easy.

Pros

The program is very user friendly, and easy to navigate.

Cons

I did not find anything that I did not like.

Erma
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Happy to have purchased.

Reviewed on 2024/05/26

I'm still learning but I do like it a lot.

I'm still learning but I do like it a lot.

Pros

I like how it is really a easy set up and I can always contact someone if I need too.

Cons

Well I'm still trying to figure it out. How to delete former employees off of the schedule.

Anne
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great system

Reviewed on 2024/07/05

Pros

It is easy to use and customize files to suit the needs of the client

Cons

Takes time to have it fully setup and customize.

Tara
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

New user/ beginner

Reviewed on 2024/04/30

Pros

The system is fast and helpful. useful to the company.

Cons

I have not experienced any issues since I've used the systems yet.

deborah
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

IntraVascular Consultants Satisfaction Survey

Reviewed on 2023/07/03

Improved productivity overall in the office and in the field. Improvements in accuracy of schedules,...

Improved productivity overall in the office and in the field. Improvements in accuracy of schedules, utilization of employees, streamlined processing of billing and payroll, and ease of preparation for Accreditation.

Pros

Integration was difficult but overall, it has been very productive, and we are still learning some intricate advantages. The program meets our needs overall and I have referred 2 other agencies to CareCenta.

Cons

Lack of training and support at start up for office staff and RNs in the field. Guidance was minimal and relatability took a long time to figure out. Some glitches in the system could be improved and headers/ categories could be changed to specifically relate to the Home Infusion RN staffing business.

Alternatives Considered

AlayaCare

Reasons for Switching to Carecenta

I was not satisfied with sales or program training. They were very disorganized and communications between the people in the organization was poor.
John
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Awesome Home care program

Reviewed on 2023/11/09

Pros

We love the ease of billing and payroll.

Cons

The help desk is very slow to fix any issues.

Selina
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good Tool for the Agency

Reviewed on 2024/01/06

Pros

Easy to navigate and setup. Very convenient.

Cons

I have not had any issues so far with using Carecenta.

Mayank
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thanks Carecenta

Reviewed on 2024/02/12

great!! wonderful, user friendly, easy to use and helpful!

great!! wonderful, user friendly, easy to use and helpful!

Pros

wonderful, user friendly, easy to use and helpful!

Cons

document names and order should be as per upload and time should be mentioned as well ( time of upload )

Uantrena
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why you should use Carecenta !

Reviewed on 2023/07/21

Its been amazing with Carecenta really I been with you'll for 4 years now and its been a breeze and...

Its been amazing with Carecenta really I been with you'll for 4 years now and its been a breeze and your not over price, your paying for what you want.

Pros

Its easy access, it a walk in the park showing my new office mangers. Everything is laid out for them and no confusion real simple.

Cons

Sometime the system does have problems and wont let you change things sometime but other than that its great.

Sheila
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sheila Jones opinion on carecents

Reviewed on 2023/07/03

I love to straight forward database because nursing is already critical thinking we dont need to...

I love to straight forward database because nursing is already critical thinking we dont need to think to document because it will take away for them consumer.

Pros

Its pretty easy to migrate through the different tabs without getting confused of stuck.

Cons

Sometimes it freezes or works to slow . Carecenta charts take along time to scroll down due to save data in carecenta.

Johnathan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

On overal experience of Carecenta

Reviewed on 2023/08/28

Carecenta is useful tool in homecare field. We have used it at least five years.

Carecenta is useful tool in homecare field. We have used it at least five years.

Pros

We need it to do Daily Scheduling and weekly Billing.

Cons

Lack function of sending a voided claims in Billing