2 reviews

Etail Vantage Platform

Enterprise-class multi-channel ecommerce platform

1,5 /5 (2 reviews) Write a Review!

Overall rating

1,5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
0%
recommended this app
2 reviews
Pauline B.
Overall rating
  • Industry: Sporting Goods
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not what they promised

Reviewed on 2019/08/06

I don't know if they were growing too quickly, or are having money problems, or what but everyone seemed overworked, yet nothing was getting completed. Felt bad when our account rep had to repeatedly tell us that the development team was working on it, or worse that they were waiting on the Channel to respond when obviously our issues were never even being looked at. When we made the switch, channels always responded within the same day for the most part, and we had a daily meeting with SellerCloud, which was extremely productive. Overall? Etail was a big, expensive disappointment.

Pros

It housed all ecommerce information in-house.

Cons

They promised us to be up and running in four months. At the end of our one-year contract we were still not finished. Switched what software company linked up to their software after signing contract and it did not work with how we shipped. Had weekly meetings where the account rep had to repeatedly tell us that the development team was working on it. This happened week after week with obviously nothing being worked on. Switched to SellerCloud and was up and running on almost all channels in under a month and complete in two months, at 1/10th of the cost of Etail and a shipping software that finally allowed us to go from three people processing orders to one.

Hardly ever write negative reviews, but feel this needed to be said. I waited two months to see if I would feel differently, but after working with SellerCloud felt I needed to at least bring up the issues we had so others do not go into a one-year contract blind.

Sean K.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

RUN AWAY FROM THIS THIEF!

Reviewed on 2020/04/22

Like the other reviewer said, I was promised a sound working solution that will integrate all my selling channels. What I received was a bill for over $10k and 3 months of constant battle to get them to work upto speed. I was literally begging them and even talked to [SENSITIVE CONTENT HIDDEN] several times to change my support manager because he didn't have a clue how to implement multiple channels in the right manner.

There are SO many things that were wrong working with Etail team. I want my money and time back.
If you are thinking about trying them. DO NOT waste your time. You'll be wow-ed by the presentation but it will be completely different, in speed, when you actually use them because they use old-technology Remote Desktop on Windows. It was very slow when we were trying to use them it was really pathetic.
And they charge among the highest on the market.

The times I was working with them and how I was treated are completely unacceptable.

Pros

None.

Initial Presentation.

Cons

1. Overpromise, underdeliver.
2. Overpriced
3. Interface is SLOW
4. Support is HORRIBLE