InsightEMR

4.4 (127)
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EMR and practice management solution

Overall rating

4.4 /5
(127)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
3.9/5

87%
recommended this app
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127 Reviews

Nathan
Nathan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Offering in the EMR Field

Reviewed on 2019/11/11

As long as perfect aesthetics are not your main objective, this is a great choice.

As long as perfect aesthetics are not your main objective, this is a great choice.

Pros

Has plenty of features and integrates several platforms into one easy-to-use system. Helps improve flow and reduce errors.

Cons

The user-interface leaves a little to be desired. There are smoother, cleaner systems out there, but all in all, this is a good choice.

Darrin
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

3 Years of Using Clinicient

Reviewed on 2019/10/04

Overall, I am happy. There isn't a perfect EMR system, but Clinicient does a great job with...

Overall, I am happy. There isn't a perfect EMR system, but Clinicient does a great job with reporting and it helps us to track all the important metrics and make sure your business thrives. I don't see myself moving platforms in the near future. I do think they try and make a great working relationship that is mutually beneficial. The technology world is a tough business, but I think the direction of Clinicient is going in the right direction and supporting providers to make them better.

Pros

We have been users of Clinicient for over 3 years. Overall, we are happy with the service. The reports are very robust and can provide lots of data around the quality of your care. The billing is pretty good, but we do get claims with timely filing denials, not a lot, but it happens. Some days the support is amazing, other days it can be disappointing, but mostly good days. The system is reliable, very few "outages."

Cons

When we first signed up 3 years, they promised a lot of things, like a patient portal in the next 3-6 months. It's been 3 years and there is still no patient portal. They also said they were working towards merchant services when we signed up, and still not there. We signed up with Keet Health to help with patient retention and MIPS, but Keet Health was been absolutely terrible. I would not recommend using Keet Health.

Alternatives Considered

WebPT

Reasons for Choosing InsightEMR

Needed a billing solution

Switched From

TheraOffice

Reasons for Switching to InsightEMR

Pricing
PAULA
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Inaccurate Sales Pitch!

Reviewed on 2019/07/23

HORRIBLE. Was lied to repeatedly. Paid for the training, only to discover at that time that the...

HORRIBLE. Was lied to repeatedly. Paid for the training, only to discover at that time that the product was unusable for our needs. Team admitted several times, in writing, that sales lied to us. Corporate would NOT refund our money for the cost of the training and the cost of our "implementation manager's time"

Pros

The software is easy to use and practical for PT's and OT's ONLY

Cons

Was told that there was an on-line platform:
NOT TRUE! The platform was "in the works"

Was told that many Mac. computer people use the software, Mac compatibility is not a problem:
NOT TRUE! You need to have the Microsoft conversion software installed on your Mac

Was told that there was a complete set of goals for speech therapists:
NOT TRUE! The few goals and other items are of poor quality, lack efficacy and are only applicable to peds

Was told that we could customize anything.
NOT TRUE! We were unable to do so. After literally days trying, finally tech support admitted that there was not a way to do what we were told to do.

Deann
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Big Learning Curve

Reviewed on 2020/12/09

A year after implementation while still dealing with more glitches than expected, we contemplated...

A year after implementation while still dealing with more glitches than expected, we contemplated ending our contract but ultimately kept the system to avoid the same hassles with yet another system.

Pros

Scheduling is pretty simple. It is nice that you can fax notes straight from the EMR. They have an online platform that can be used when not in the clinic, although it is not similar to your desktop app at all. The team they sent to be onsite was very helpful as we switched over to this system.

Cons

I feel like several features we were shown in demo are not actually a part of the program unless you pay even more, which we were unaware of. Features such as emailing your patient a HEP. Be extra patient as you learn this software because it takes a lot of time and practice. Customizing notes is not as simple as it should be. Our clinic has has issues with sections of notes being randomly deleted.

Alternatives Considered

WebPT
Lauren
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Clinicient InsightEMR Review

Reviewed on 2019/05/31

Other than the reasons mentioned above on the admin end I like Clinicient. The system helps me get...

Other than the reasons mentioned above on the admin end I like Clinicient. The system helps me get snapshots quickly for each office and allows me to dig in with the management team of said office. I would really to see where we are with insightGO for admin - I hopped on a call twice giving opinions on items we could adjust.

Pros

I love how many reports there are to assist both admin and clinical. There are plenty of reports you can use as a dashboard to view how your company did in the previous month, but even creating reports that show you a quicker snapshot. The scheduling/functionality is very easy - nice to train new staff on it.
Once you are trained in Clinicient and find all the little tricks it's a nice system, but a lot of the times we find these tips from months and/or years of experience.

Cons

All the little bugs/glitches - which I know nothing is perfect.
Claims with issues: if it can show which office the patient received treatment from would be a great help.
Able to open 2 windows at the same time - difficult to complete certain tasks. I usually will try to open Insight Billing just to have two windows.
Placing notes on the schedule - two or more can't be the same time.
Customer Service - is there a way to speak with someone quicker? Especially about the little things?

Pam
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I recommend this and do for anyone looking to begin using an EMR/Billing program.

Reviewed on 2019/06/06

1. Tracking all required data from the front office position has been resolved. As long as the...

1. Tracking all required data from the front office position has been resolved. As long as the front office has placed the correct information in the system, it will track giving alerts/precautions as needed. The system offers so many things to help the job in the front office. We greatly depend on the front office to make sure therapist and billing know what is going on with patients. This system has allowed this to become so easy.
2. Documentation for the therapist has been made so easy and time saving. It has taken this burden off the therapist so they can focus on patient care.
3. The billing personnel have everything at their fingertips. From viewing of all the patient information, paperwork and charges to ease of review, posting and billing claims. Follow up on claims has been made so easy using Worklist/Claim Issues to find the claims that could have been missed by payers.

Pros

This program absolutely provides what needed to run a business efficiently. The system follows everything that is required to be tracked from the front office position through therapist and billing. Clinicient stays on top of current happenings in the therapy world as well as political aspect making sure their clients are educated to move forward in the business.

Cons

Do not really have any cons about this program.

Theresa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's a lifesaver

Reviewed on 2019/05/29

Right now, tracking faxes is HUGE! With audits on the increase, we have documented proof of fax...

Right now, tracking faxes is HUGE! With audits on the increase, we have documented proof of fax with date and time. It's also a big time saver.

Training a new therapist on the charting side, we usually have them up and going within hours.

Pros

With 15 therapists in our clinic, InsightEMR is a lifesaver. As Practice Manager, keeping track of the schedule, clinical notes and billing (yep, Insight Billing too) works relatively seamlessly. When we do have a software issue, Clinicient Customer Service is right there to help.

The Empower Portal is a great way to make contact with other Clinicient users, access training, and support.

Cons

I wish that when we check patients in, the therapist would get a notification or pop up on their computer. Formatting on plan of care notes... my peeve is leaving only a therapists signature on a page or a blank page. We can adjust the formatting of the note so it looks good, but the formatting doesn't stay. If we have to resend the fax, we have to reformat.

Dorothy
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thumbs up to Clinicient

Reviewed on 2016/07/29

Overall I think this is a pretty good product. By having Clinicient do our billing instead of...

Overall I think this is a pretty good product. By having Clinicient do our billing instead of doing it in-house I have more time for other tasks. It's also very nice to have one integrated program. No more need of trying to get to separate programs manufactured by two separate companies to "talk" to each other.

Pros

Integrated billing and documentation. No longer needing two programs to do the job.

Cons

I am sometimes frustrated with support. I understand that things have to be taken in order of importance and am okay with that. But I don't always feel that I am able to communicate the problem well. It is like we are on different levels and I am not explaining the situation appropriately that I need / want corrected.

Response from Clinicient

Hi Dorothy,
Thanks so much for your submission! We really appreciate your kind words. I assure you that we are still working to perfect our support model but we are truly excited about the newly developed support site and community at https://go.empowerconnect.com.

Please be sure to explore all of the new resources available including the new support portal and we will continue to stay steadfast to bring you the best support possible.

Best,
Clinicient

James
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy Clinicient Customer

Reviewed on 2019/06/04

It has been very good. They are responsive and open to suggestion.

It has been very good. They are responsive and open to suggestion.

Pros

All software is complex and difficult to implement. That said, Clinicient training is excellent and ongoing. The support is excellent and timely. The templates start in a good place and are very customizable. The fail safes in the system help keep you compliant. They stay very on top of changes from Medicare and other payers. They are run by PT's who have been clinicians so they understand our issues.

Cons

We do a large amount of free text documentation. The word processing program is obsolete. It doesn't learn .

Catherine
Catherine
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Clinicient user

Reviewed on 2020/06/26

Terrible - slow software, problems not resolved by company

Terrible - slow software, problems not resolved by company

Pros

Therapy specific notes and it was a switch from paper documentation

Cons

Very slow software that made documentation unnecessarily lengthy

Wenonalani
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

useless

Reviewed on 2020/08/12

A nightmare. Things occasionally dissappear off the schedule causing huge problems and its...

A nightmare. Things occasionally dissappear off the schedule causing huge problems and its extremely limited on his device capability.

Pros

nothing really its unstable and upgrades have only resulted in less stability.

Cons

This company tried to get too big too fast the software itself is unstable and the support system is useless. I became a full time billing liason because we utilized their services for both billing and EMR and Ive spent the last 3 years fixing their mistakes. Issues are not solved in a timely manner

Vyoma
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Outstanding Software

Reviewed on 2019/05/31

My experience with InsightEMR has been great and fruitful. I like the content , outcome based...

My experience with InsightEMR has been great and fruitful. I like the content , outcome based documentation and ease of adding and deleting required points in the documentation. Faxing is just a click away. I love the weekly emails with good information to improve clinic performance and current business environment.

Pros

Content availibility, learning, outcome based documentation, ease of faxing and letter creations. Up to date information and user friendly for both new graduates as well experienced therapists.

Cons

Goals update and creating discharge notes from existing last daily note.

Jenny
Overall rating
  • Industry: Medical Practice
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Two Thumbs Up

Reviewed on 2015/10/22

Pros

I've worked with Clinicient for 3.5 years and I think it has to be one of the top programs I've used in all my years in the medical field.
With the transition to ICD-10, I can't imagine working with any other company. There was clear communication along the way and assistance if needed. I think that transition, in particular, solidified for me how competent and capable Clinicient is as a company.
There is always room for improvement and I think the great thing about Clinicient is that they are willing to have you submit any feature requests directly to them. I appreciate that they take them into consideration with each update.

Cons

I try to do a lot of troubleshooting on my own and I think the only thing that sometimes hangs me up in that process is the search feature under Help. I don't find it to be all that user friendly.

Jennifer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great EMR Product from beginning to end

Reviewed on 2019/05/31

EMR helped with collections, from scheduling to documentation and billing the system as a whole is...

EMR helped with collections, from scheduling to documentation and billing the system as a whole is great!

Pros

Compliance for insurance/Medicare, interoperability for all staff, ease of use and allows for best patient Experience

Cons

Overall update and use of product if you have a specific needs. With MIPS, use of Keet and understanding of calculations for passing compliant participation is not clear.

Mike
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why Your Practice Needs Clinicient

Reviewed on 2016/08/21

Why does your practice needs Clinicient? Because your practice needs two things that Clinicient can...

Why does your practice needs Clinicient? Because your practice needs two things that Clinicient can give you: 1) The most informed "you" that you can be and 2) The most efficient use of your valuable administrative time. Being an "on point", accurate, and steady leader depends on knowing the facts of the industry, your market, and your practice - only Clinicient's Empower Community, report features, and webinars can help you achieve these two things.

Pros

Value.

Cons

Clinicient has experienced some growth pains in different waves/cycles - yet rebounds stronger on each occasion.

Melinda
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

InsightEMR Review

Reviewed on 2019/05/29

It is one of the better programs I have worked with.

It is one of the better programs I have worked with.

Pros

Scheduling patients is easy. Tracking authorizations is also less work.

Cons

Reports are not always reliable. Information tasked from Billing does not clearly state what is done or needed.

Brandi
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to Use

Reviewed on 2019/06/03

Pros

Software is easy to use, makes therapist evaluations efficient and thorough. Helps with billing and insurance management.

Cons

Combining body parts in evaluation is a little tricky.

debbie
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best program I have used so far

Reviewed on 2016/11/29

When we started out there was nearly no support we had to use tutorials and used up a lot of time...

When we started out there was nearly no support we had to use tutorials and used up a lot of time that could have been spent on billing, however now that we know the program I highly recommend it and even though I hardly ever need support it is nice to know that you are now there.

Pros

That it is all inclusive and I do not need to supplement with any other programs

Cons

The refund to insurance piece is a pain

Kayanna
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Clinicient is effective!

Reviewed on 2019/12/17

I would like to see a lot of changes (in example: going web-based). But overall, clinicient does...

I would like to see a lot of changes (in example: going web-based). But overall, clinicient does most of what I want at a very competitive price.

Pros

It allows me to run lots of reports and see my schedule at a glance!

Cons

Connectivity issues, lots of waiting on the server to run. Not quick.

Rudy
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Private practice physical therapist

Reviewed on 2017/11/10

Pros

Excellent HIPAA and compliance functionality. Checks and balances for billing requirements. Overall utility is very conductive to outpatient practice setting

Cons

Missed elements of diagnosis specific objective data groups. Weakness with vestibular examination parameters.

Connie
Overall rating
  • Industry: Medical Practice
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clinicient - A part of my success

Reviewed on 2015/10/26

Pros

I have used Clinicient since it first came on the market. As I have grown, Clinicient has grown with me. I started by using just the scheduling and documentation. When Clinicient added the ability to integrate documentation with billing, we signed on quickly. Using Clinicient allowed me to reduce the number of staff I needed for billing. We, as a unit, are more efficient with our documentation which in turns creates improved revenue collection, fewer billing mistakes and decreased outstanding balances.

Cons

I have very few complaints about the product. Staff is knowledgeable and respond in a timely manner.

Lynnette
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Clinicient Review

Reviewed on 2017/04/15

The software is a good start in many ways to building the eventual billing and coding system.

The software is a good start in many ways to building the eventual billing and coding system.

Pros

It has all the basic billing components for note / record keeping. The data can become a bit lengthy to click through.

Cons

The templates are hard to build. Once a goal is achieved I have not found a place to archive it. The data fields get lengthy

Brianna
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

InsightEMR is an all-in-one-program that makes things easier for our patients and our business.

Reviewed on 2018/04/17

Pros

It's super easy to use after learning where things are and where to access certain features
InsightEMR keeps your notes and schedule together
Makes billing simple

Cons

My only complaint is that you absolutely need internet or wifi connection in order to log onto or use the system

Cindy
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very Happy With Clinicient

Reviewed on 2016/10/13

We have been using Clinicient Insight EMR and Billing for 3-1/2 years now and as the practice...

We have been using Clinicient Insight EMR and Billing for 3-1/2 years now and as the practice manager and biller for our practice, I have found that having the schedule, documentation and billing modules linked together to be an invaluable time saver. I can quickly get documentation information when reviewing charges which makes my job much easier. Insight gives me immediate data such as Medicare cap amount used, visits remaining under an authorization, and whether or not a POC has been signed by a physician. It also prompts the therapists when to complete PQRS and FL reporting. Support has improved exponentially with the recent introduction of Empower. But what I like most is that I don't have to worry about notes being completed by the end of the day - many times the notes are done by the time the patient leaves - which allows me to bill when I want. I feel confident that the therapists are complying with all Medicare requirements, that the billed charges are supported by the documentation and that we are accurately billing for our services which has improved our revenue and cash flow. Moving to Clinicient was the best business decision we ever made.

Glynn
Overall rating
  • Industry: Medical Practice
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Adminstrator Review

Reviewed on 2015/10/27

Pros

Customer representative that is assigned to help you in the conversion and growing process. As a new start up, having this person and weekly calls have made it easier to adapt and help fit the clinics and programs together. The product itself is customization and adaptable to fit into the needs of the clinic. Multiple sophisticated reports exist to help manage your practice and the key metric report is very useful in providing a quick clinic snapshot within one report and with the graphics, it makes it easier to relay the information to the staff. Billing and Collections team are very knowledgeable and efficient.

Cons

IT department is slow to respond to request or resolve issues.