Unified Communications as a Service (UCaaS) Reviews

all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.

cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.

In an ever-changing environment, not to mention half our organization working remotely, I love the fact that we can collaborate and communicate effectively. The IM, audio and video conferencing, not to mention the telephony platform is outstanding.

Hard to pinpoint something that's worked so effortlessly with minimal issues.

Reliable tech support, and great communication with our rep, [sensitive content hidden]

The Osmosis portal is a bit antiquated and the reporting isn't user friendly.

great central configuration. increasing efficiency for users, integrated communication

Set and forget.
easier to scale and more cost effective

Certain features not available on the self-portal
dependency on a strong connection
emergency calling features

Quick and effective support whenever we need it.

For a small business, the cost is a little high for us.

Setup was relatively easy and getting users up and running was painless. The flexibility it affords the staff is the greatest benefit.

So far, we have not encountered major issues.

works on handset, pc app, and mobile app

mobile app you have to be connected to wifi

first and foremost, it works. i have seen too many phone systems that promise the world, and don't deliver. this one delivers.

i can't really say there's anything i don't like. it does what it is supposed to do, and a whole lot of extra stuff.

Removal of dependency on local carriers and PBXs. After implementation, better uptime and less support time required.

Takes time to port numbers in -but that is true of going between any phone systems

What did you like most about Unified Communications as a Service (UCaaS)? support tickets.

What did you like most about Unified Communications as a Service (UCaaS)? I hate having to need support ticket.

Easy to use. Pretty straight forward. Can set up multiple users.

When the system crashes. It is also sometimes extremely hard to set a password for users.

The move to the VOIP and Teams user platforms have transformed our business use, allowing us to operate in the new remote environment with ease and reliable service.

Learning the lingo in differences between business realms took some getting used to, but it was not a deal-breaker.

Simple and easy to use, integrated into software you already use

OK, I get a LOT of emails for service request. Pickup. Handing. Updated. Finished Survey.... every time. But it's probably just me

The pros of our IP Phone system would have to be the customer service. Evolve's customer service is great. Our rep, is wonderful and always there to answer our questions. The phones are easy to use and the item we love the most is the voicemail to email feature. No more full voicemail boxes, no more having to be at my desk to listen to a voicemail.

The con of the IP Phone system is adding a temporary out of office message is harder than we would like. If we close early unexpectedly due to weather we cannot just record a new out of office greeting and upload it. We have to call in and give notice that we want a new temporary greeting to be played.

The ability to control our IP phone systems using the Osmosis Portal.
We can use the UC-One App on our laptops to stay connected with our corporate office line. Using the UC-One app will allow incoming calls to your office line to be answered from your cell phone or laptop.

Osmosis Software is not as intuitive as we would like to see. At times difficult to find what you are looking for.

In order: appealing user interface, each queue has separate settings, and each caller has separate settings.

The customer service is disjointed beyond belief. Occasionally I'll speak to someone who knows the situation and how to help, but our company has had an overwhelming series of issues where the person helping would do the opposite of what we asked for, or they won't read the ticket properly, or they'll join every caller to every queue at once.

Easy to use, user friendly interface, and quick access to my open tickets and contacting customer support.

Security time out is too quick.
Some functionality are buried in the system.

I don't recall ever having the system go offline

The portal is a bit confusing in it's UX. They did an upgrade a few months ago... it seems to make it worse. The functionality remained... but it doesn't have a very intuitive interface.

The queue and ability to monitor incoming calls

The options for incoming call reports could be more thorough