EZBIS Reviews

Customer Service. When you call customer service there is virtually no wait time. I was a client of two other chiropractic software companies over the past 12 years and both companies would only allow you to leave messages when you needed tech support. Then you never knew when or if you would get a call back. With EzBis, you press 5 for customer service and someone picks up right away. If not, you have a slight hold time in the cue. All the reps are great. I highly complement Crystal on her thorough mastery of the software in regards to auto posting of EHRs. My past two software companies were bought by Chirotouch. CT then discontinues support of those platforms.

Uploading electronic claims to Emdeon is a bit cumbersome as the program asks you to review and print several reports prior to allowing the claims to be uploaded. This takes awhile to learn.

It is easy to use and navigate. You can pull any report with ease and it be accurate, that saves me so much time. I have used other EMR's in the past and EZ Biz is by far the best! It is easy to use, customer service is always professional, polite, and helpful. Also, there are no long wait times when you run into any issue, which rarely happens, but when it does it is fixed ASAP. They even help train you when you hire a new employee if you need. I wish I could give them more than 5 stars!

Maybe, sending the records to the clearinghouse, Infinedi. But it is ok, but if I had to chosse that would be what I'd say.

When beginning my practice 17 years ago it offered everything I needed and insurance companies expected

New additions cost monthly. That I can't access my system away from the office without losing my desktop.

I believe customer service is the number one thing I value the most regarding EZBIS. We are currently working with EZBIS to implement our office soap notes electronically into the patients account within the EZBIS program so that we will be able to send them with electronic billing. EZBIS is open to new ideas and allows our office to grow and improve with the program.

I would like to see some improvements under the conditions tab. When I enter an updated diagnosis that is dated, I would like for it to automatically be applied to the patients date of service and each procedure as it relates to the corresponding date of diagnosis. As the program operates now I have to manually add the updated diagnosis to each procedure from the date of the diagnosis to present.

It allows me to automate most tasks. Scheduling, Accounting, and Report functions work well.

Report writing is "canned" software impression. I was able to customize features to the report that worked out well.

It is easy to learn and train employees to use.

The bulk email function is difficult to use and attach files to.

In a Chiropractic office, this software is invaluable. It is very user friendly and easy to train new employees on. They certainly have the best customer service in the business, very polite and very responsive. We have been happy for decades now!

Have requested on multiple occasions now to have an update where the system will allow billing single date per claim or multiple dates per claim to run PER insurance company rather than all or nothing. It is VERY costly and VERY time consuming to find and print out EOB's when only (1) insurance company we handle needs one date per claim. This request seems fairly simple, but has yet to be addressed.

The ease of getting patient's medical record, and the customer services are awesome when I need the help (some of them)!

The only thing that I have challenge through out my 12 years using this program is that when I encounter a problem (which sometimes happens during my business time) I have to tell exactly what I am doing when it happens. Some of these problems happens to fast or I need to by pass it to get the patient check out or helping a patients with something they need. Tracing the steps to create the problem again is hard since I am the only one working at the front desk.

Basic functionality (like scheduling and posting charges) was pretty easy.

Financial reports are unimpressive and often lack information. Sometimes a report will provide different values if you run it twice (same criteria). Often unpaid claims aren't listed on the unpaid claims report. Customer service is mediocre. Not cloud-based.

Easy to use, great price, can add on as needed

Paying for customer service, not terrible get updates with that too

easy soap notes, new texting reminders….

ease of pulling data together for a quick look up

Did pretty much everything we needed and was easy to train new staff on.

Our office does dictation soap notes and it was challenging for the doctor at times to work within the format, but ultimately it does and that is what counts.

The customer service is excellent. The product is very user friendly and they are always making improvements.

I wish they would have Place of Service on their super bills. We are a cash practice.

Through the years, EZBis has kept up with the newest aspects of reporting and has made it easier to maintain accurate patient records. We have been able to do away with all paper files while utilizing EZBis' software.

There are only a few features which could use a little improvement. However, those are minor details.

All features I need to have for the practice are available

Cost, but you get what you pay for, so it's worth it to me.

I purchased the software in my 1st year of practice 1986. I have seen the many upgrades and improvements. The service support is what keeps me with the company. Hands down the best price and the best service in the industry.

No cons notes. All positive and great products.

The Customer Service reps are EXTREMELY friendly and very helpful. Especially [sensitive content hidden]! There is no question she can't answer. She's the absolute BEST! If we have things we want that the software can't do, they are willing to submit for consideration of adding options.

When it glitches and goes down for a bit.

I have used EZBis since 1989. I watched it change and grow. They implemented suggestions into the software fairly quickly. It's easy to use, easy to modify, easy to learn.

It has no cons. When something does need changes, I just make suggestions and the team works them in.

The ease at which you can customize the program.

The price is slightly high for the month to month on the program, but has good support.

The customer service is excellent!!!!!!!

It's a little difficult to try to figure out on our own, but once we place a call to customer service, our issue is resolved immediately.

Is a complete system from the alpha to omega. Continually upgraded to the current guidelines and procedures. Billing, Insurance, EHR, EFT, chiropractic record keeping and ERA reports are on spot and very user friendly. Available on the phone and on-line with accurate responses to questions and tweaks that make the system run more efficient. Easy to train staff o, but allowing ways to monitor them.

I have had few complaints, in that I can't think of what they were.

ease of use, customizable, great support.

sometimes the grammar and printed notes are wordy