Asset Essentials Reviews

This software keeps are company maintenance organized.

What I didn't like about this software is that I didn't find and implement it sooner.

it is very easy to use, you can fix mistake relatively easy. when it works correctly, the mobile app is great.

we have had several issues with the app, not sure if it is all the app's fault or our wifi. Dude Solutions seems to be constantly updating something and that usually effects us downstream. the issue that is most common, the app will "refresh" while the tech is inputting data and erase, making them start over.

Using this product has been very easy to use and keep up with and I highly recommend

I feel that it has some redundancy but we might not need it all

I like the easy use of all aspects of this software. From the adding users to the work tickets. We also utilize the parts portion for inventory and tools.

The mobile app is my least favorite. We have had issue after issue with the app kicking people out throughout the day, not just work tickets, but to the client ID. Since we have authenticator licensing, we need to also fill out that information each time. It is very frustrating.

When I first started with my current employer we utilized EPaC. I was not satisfied with the software especially at the price were paying. After being notified of a price increase I was spurred on to find a replacement. As luck would have it we had acquired on of our competitors. They had been looking at Asset Essentials. I was contacted by [SENSITIVE CONTENT HIDDEN] and he gave me his sales pitch. Long story short - we have more functionality, a much more intuitive interface, customer service that actually answers questions and a roll-over process that was nearly painless for less than half of what we had been paying before the cost increase.

My only complaint would be the hierarchy of some of the items is unclear. I am very much a visual person. I chart would have helped a great deal.

Easy to use. Simple to explain/train others to use.

I like the product. It works very well for what we need.

Asset Essentials has a very easy to use platform and mobile app. It allows my technicians to stay on the move across our 5 facilities. They are no longer tied to a desk top for work order info and completion.

The only con i have seen is the system does not change the equipment status to unavailable when there is an in progress work order.

Too early to say what I like most, but very happy with the flexibility of the system and customer service. Lot's of tutorials.

Too early to tell. Only been using for a few days.

It is very intuitive. The HELP menu is excellent. Tech support is outstanding.

1. I would like to see the ability to look up parts by manufacturer number when adding parts to a work order. On many occasions the technician has to back out of the work order, go to the parts screen to identify the Brightly part number and then reopen the work order to input the part used.

2. I would like the ability to have a column in the parts screen that identified actual physical location of the part. At this time you can only see the location such as Bearing Cabinet. We want to see the Shelf/Row/Bin without having to open the part screen for the part.

Reliable and customer service answers quickly.

Processes need to be more streamlined and user friendly.

We fell in love with the ease of use of the interface. The level of control over the maintenance technicians is phenomenal and the ability to provide a service request portal to users without needing to purchase additional licenses was a huge deal maker.

As with many new implementations, we ran into a few bugs at the beginning when we first implemented the software. With their amazing customer support, we were able to overcome those issues, but it is something to consider.

It is the first CMMS we have used and that has helped us with not letting work orders go unfinished.
Made it easy to see what happens at night/weekends at our 24/7 facility without having to call in or stop by.
Live Chat is very helpful.

- Metrics are hard to follow for the following reasons: 1. Each user has to be set up to follow a KPI. 2. KPI's
aren't easy to set up and they don't log historical data.
- Blanket licenses versus pay-per-license.
- Parts entry sheet needs to be on the same page as the work order - similar to labor entry.

software is well organized that is about it

everything, I can never seem to log in to the web site this is a website problem, also the program runs really slow if I knew what I know now I would have never invested so much time into this useless program

we like all of the options but still liked mobile 311 better out in the field.

Its not user friendly when you have used mobile 311 and switch to this. Maps will not follow you like mobile 311. work order set up is very hard to under stand its more like as long as you create it for someone else its ok but when you want to create and take off right there you have create a work order then go back into it and enter info.

Ease of use and tracking of maintenance. Having an online data base is also nice.

The mobile application is hit and miss. We use the product in the field mostly and having an application of mobility is important.

I like the ease of use and the ability to customize fields after initial implementation. End users are able to access the program remotely in the field which makes them more efficient.

The annual cost of the software seems high but as long as the software functions properly and is easy to use we will continue to use it.

Using asset essentials has been useful in many ways throughout our facility. Its fluent design and easy to learn features makes it a great working tool for our team.

The software periodically runs really slow making it difficult to keep up with the demanding assigning of work orders.

The fact that it made me a lot more organized in a lot of different ways.

It was a little confusing at first as to what was an asset & what was not.

The software is self-explanatory and the customer service support is awesome and always available.

I actually don't have any complaints, enever I have an issue and it's normally minor, like for example finding a particular area. When those problems come along support is always there to assist.

I like the ease of entering and tracking the work orders

Minor technical issues when entering location and the tab jumping to the comments box. Also sometimes the location loads slowly.

Cloud based; no IT help needed. Superior customer assistance.

The inability to delete a work order is a minor nuisance; I work around it by "re-writing" the WO.

My overall thoughts of schooldude would be that it serves it purpose for scheduling event but it really is not user friendly. The amount of time that it takes for a new user to complete a proposal to schedule an event is pretty tedious.

I am not a new user so it is easy for me to access and set of events but even explaining to new users is hard because of the lay out. I think it needs to be more simplistic. For example like when you turn on a new Iphone it asks for a piece of information then you hit next and it asks for another. Then it populates all your information for you to review at the end.
One other flaw that I noticed in it for billing purposes is that it does not send an email notification when something new is put on to the calendar. Which would be really helpful when something is added last minute if the invoices are already completed for that day.
I am not a veteran and do not know all the ins and outs of schooldude, but I do think these fixes could improve the users experience on it.

Inputting information to start the program was easy. Training is excellent. I like the history of the work orders start to completion

I find it a little dated with some features. I think it will improve with time and updates.

Ease of use. Significantly less paper work. Quick response when service is indicated. Keeps everyone who needs to be aware of an issue informed. So far the process has worked as advertised. It has allowed our staff to provide quick and accurate responses. There is more accountability when a request is made in writing, approved by a supervisor and acted upon in an efficient amount of time.

I really can't think of anything. Maybe making deleting a request easier. There are times when the situation submitted has been addressed through a conversation and there is no need for the responder to take action.